Complaints Moderator wrote:
Hello LauraGauthier241,
We have reached out to the casino representative about your complaint.
Keep you posted.
Hope they will get back to us soon.
I had already provided every single document with my name on it that I was in possession of...
So, I went to the mfn DMV and had them issue me a new DL with a new picture.
It cost me 24$ (and I deposited 20 originally) to cash out 51$.
Oh, and I deposited and withdrew from Yabby AND Extreme in January and February... One of those haven't had to verify and the other I used the exact same documents that I used at Brango.
But, go ahead, Mike. Tell me that your casino's payout department isn't saturated with petty, miserable people who should not be allowed to work in customer service... Especially at a place where people might actually get excited when they win.
You sure know how to s*** on a person's day, though. Congratulations! You've got a whole new ad campaign that is a complete farce, presumably to bait unsuspecting gamblers in so you can spend 3 months telling them that the 25 identification documents they emailed you couldn't be accepted because they were "copies" or ", photoshopped."
What's really bizarre is that I sent these horrible people a brand new ID to prove that none of the other ones were photoshopped or "copied" (this is the dumbest excuse I think I've ever heard, btw. Like I'm sending them a physical ID? WTF does that even mean???).
And now that I literally JUMPED THROUGH RIDICULOUSLY UNNECESSARY HOOPS to prove that I am, in fact, the exact same person in all they other varieties of documents I sent, YOU STILL HAVEN'T ACKNOWLEDGED THAT YOU ARE WRONG or BOTHERED TO APOLOGIZE FOR BEING PETTY AND STUPID and HOLDING ONTO THAT PETTY STUPIDITY FOR MONTHS.
But, hey, it's not like I would make a huge scene over something like viciously arrogant customer service agents using MY MONEY to serve their own agendas.. if they weren't flat out stealing from us, which I'm still not convinced of.
But, it's whatever.
Thanks for absolutely not helping with the situation at all, Mike. It was a real pleasure responding the exact same thing 100 times just for you to reply AGAIN with the same dismissive, obtuse non-answer.
I'm sure I'm the one who was tryna screw y'all over with my photo shopped, fake IDs.
Nobody should trust these people with their money. Absolutely ridiculous double standards, randomly petty, argumentative staff, and GOD FORBID you have to seek assistance outside the casino.
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