Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Hello, I redeemed the 200% No Rules Promotion on CasinoBrango.com. I played through the wagering requirements, and when I tried to withdraw 50$ I was notified that I still have a bonus balance of 398$ which is non withdrawable.

Im confused as im just trying to withdraw the original 200 I deposited, but am not allowed to. It even says -

MAIN BALANCE

$ 299.38

CASINO BALANCE

$ 0.00

they have send me 100% no rules bonus 
and when i ask them to add it they wont 
and i added a picture to were you can see it for me personally
soo i need some help here

I'm referring to King Billy, I've been waiting over a week for verification, and they refuse to complete it. Additionally I'm  waiting for a withdrawal now as well. That I'm strongly in the belief I will not see for quite some time, by the look of it.

So, id like to ask you this Coollife the username given to the player who conducted the review on this website,, was King Billy aware of their representing LCB during this testing process because it's completely different than you've stated. In reality to become verified with King Billy, it takes a Time frame equivalent to notoriously questionable casinos like Ruby slots, or any of the Inclave group of generally untrustworthy casinos. Nothing close to the short period of time you described in your review, as a result, it begs to question whether or not they were aware of it being a tester.  Thus providing a different experience than you would generally have as a player. 

Of the other casinos I mentioned in my comment, I do not wish to involve them in any way. I've simply making a statement that they are directly affiliated with each other and any personal vendettas by management may be carried over. They're associated by the same owners, Management, while also sharing the same UI design and basic structure within their numerous websites. Something I'm sure you're aware of this as much as I am, but if it was not delivered concisely, I apologize for the confusion. 

Hello blazek123,

First of all, welcome to LCB! Glad to have you here. 

We have notified the rep about your concerns. Please send us your casino username/id via private message.

Keep you posted.

Hello moralensvogter,

We have notified the rep. Please send us your casino username/id via private message.

Keep you posted. 

Hello Willis Guy

Please post your comment here.

Thanks!

P.S. LCB Test reports are delivered as they occurred; testers do not identify themselves as testers; instead, they register and play like any other player.

I've been playing slots for over a year now with online casino's and I have played with several casino's in search for a casino that has instant payouts, great loyalties, depositor appreciation, cordial and professional customer support representatives. I honestly have only found it all in one casino. Extreme Casino. Awesome casino to play with. I highly recommend over anyone I've played with

Hello blazek123,

I hope you are well and safe.

Please note that when a bonus is redeemed by a player, the amount of the bonus that the Casino provides is not withdrawable and has to be removed prior to the finalization of the payout.
You may see the Terms & Conditions here:

https://casinobrango.com/ terms-and-conditions

7.1. General Bonus and Promotion Rules

1. All deposit bonuses are for wagering purposes only and may not be withdrawn.
    

Thank you for your understanding and please let us know if any additional assistance is required,

Kind Regards,

Mikey

Casino Management

Hello moralensvogter,

I hope you are well.

Please note that the bonus in question has specific requirements that have to be met so that the player can redeem it from his/her side.

In order for our team to check what is the exact reason why you could not redeem the bonus from your end, please send your e-mail address as a private message.

Thank you for your understanding.

Kind Regards,

Mikey

Casino Management

Hello Kikibird77,

Thank you very much for the praise! We will do our best to keep everything up to the highest standards and to make your stay with us even more enjoyable!

Sincerely,

Mikey

Casino Management

I was actually going to delete my post because they finally verified me and sent me my cash out. However there is a small unusual thing I did notice there seems to be a second king Billy website at Kingbilly.com  whereas this one is kingbillycasino.com. the support on King Billy website the 2nd of the two I mentioned about. And their response is very unusual best, they claim they are aware of the websites existence and it has a separate license and they are not the owners of it which seems very odd considering they would have to trademark their name and their site is identical it's a literal duplicate. But it's very unusual and somewhat suspicious to a certain extent. 

Hello Willis Guy,

I am glad you have been verified and received your winnings! Also, thanks for noticing the two casinos' similar names and providing an update, we appriciate it.

As this is a direct support thread for other casinos, please write next time regarding King Billy Casino here, when making complaints.

Thank you.

I had already provided every single document with my name on it that I was in possession of... 

So,  I went to the mfn DMV and had them issue me a new DL with a new picture. 

It cost me 24$ (and I deposited 20 originally) to cash out 51$.  

Oh, and I deposited and withdrew from Yabby AND Extreme in January and February... One of those haven't had to verify and the other I used the exact same documents that I used at Brango. 

But, go ahead, Mike.  Tell me that your casino's payout department isn't saturated with petty, miserable people who should not be allowed to work in customer service... Especially at a place where people might actually get excited when they win. 

You sure know how to s*** on a person's day, though.  Congratulations! You've got a whole new ad campaign that is a complete farce, presumably to bait unsuspecting gamblers in so you can spend 3 months telling them that the 25 identification documents they emailed you couldn't be accepted because they were "copies" or ", photoshopped." 

What's really bizarre is that I sent these horrible people a brand new ID to prove that none of the other ones were photoshopped or "copied" (this is the dumbest excuse I think I've ever heard, btw.  Like I'm sending them a physical ID?  WTF does that even mean???).

And now that I literally JUMPED THROUGH RIDICULOUSLY UNNECESSARY HOOPS to prove that I am, in fact, the exact same person in all they other varieties of documents I sent, YOU STILL HAVEN'T ACKNOWLEDGED THAT YOU ARE WRONG or BOTHERED TO APOLOGIZE FOR BEING PETTY AND STUPID and HOLDING ONTO THAT PETTY STUPIDITY FOR MONTHS. 

But, hey, it's not like I would make a huge scene over something like viciously arrogant customer service agents using MY MONEY to serve their own agendas.. if they weren't flat out stealing from us, which I'm still not convinced of.

But, it's whatever.  

Thanks for absolutely not helping with the situation at all, Mike.  It was a real pleasure responding the exact same thing 100 times just for you to reply AGAIN with the same dismissive, obtuse non-answer.  

I'm sure I'm the one who was tryna screw y'all over with my photo shopped, fake IDs.  

Nobody should trust these people with their money.  Absolutely ridiculous double standards, randomly petty, argumentative staff, and GOD FORBID you have to seek assistance outside the casino.  

Hello LauraGuathier241,

I trust that you are well and safe.

Thank you for providing the requested documents, finally. As you may see, the moment the proper documents were provided from your end, the Verification procedure was finalized. 
Casino Brango hosts thousands of players who had no problem completing their Account Verification so it is our genuine opinion that our Verification procedure is not too demanding.

Congratulations on your win and should you need any additional assistance, please let us know.

Kind Regards,

Mikey

Casino Management

Hello LauraGauthier241,

Can you please confirm to us that you have received your winnings, and we will mark this complaint Resolved.

Also, can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

Hello LauraGauthier241,

We will close this complaint and consider it Resolved.

If you reply to us and say otherwise, we will Reopen it.

I'm having problems with yanby. They swear they can't read my pictures and I even sent another new selfie which was denied. 

This milo dude is a liar and trying to stall me throughout the weekend and I want something done about him 

Note: Images with sensitive information removed and forwarded directly to the lcb complaints manager

So now that they stalled long enough for me to play through the 300 dollars I won I have 50 sitting on there that I'm still being denied to withdraw. This is fucking ridiculous I want to file a formal complaint who do I contact ? I'm leaving reviews everywhere too. That $300 should already have been in my wallet I should not have had a chance to play through it they do this to prey on people that can't help themselves. Milo is a fucking scumbag and a piece of shit for this nonsense. 

Yabby Casino Complaint. I had deposited a bit over a few days. Navigated to the "My Rewards" area and read the terms for the Instant Cashback. Screenshots attached. As you can see by the screenshots, there is NOTHING listed about a max cash out amount. Only the playthrough requirements. I was given instant cashback of a little over $9. Played and requested a withdrawal of $767. Withdrawal was rejected and decreased to $99. I provided the screenshots and they admitted that there is nothing in the terms about a max withdrawal. They then said there ANOTHER section, in the VIP terms (I'm not a VIP) that states there IS indeed a max withdrawal amount for instant cashback. I argued that I had proof with the screenshots that the terms that I read said NOTHING of the sort. I believe that they should pay the full withdrawal amount based on the proof that the terms posted in the My Rewards section do not include a max withdrawal. 

Resolved I guess that changes nothing about what I said though

Facts. Big facts 

Hello Thomas Autry,

Did your case get resolved? Can you please elaborate?

Hello Elbow1017,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks.

Looked for active bonuses before making a deposit seen the LCB-MAR70 for a 70$ chip to Brango casino. Contacted brango support made sure I was eligible for the (70$ CHIP) hust in case I lost! Support said I was and that bonus was still active. So I made my deposit. And then go to redeem my $ chip after losing my deposit only to see it is spins on alien wins and support says that's what the bonus is AND will not fix for me. Even thO I CONFIRMED the bonus before making my deposit! Was told by support that bonuses thru affiliate sites are not guaranteed and all bonuses need to be checked with brango (which I did do) to see if it is a good bonus and only there terms and conditions apply. 
This was this case on TWO losing deposits and they won't honor LCB'S chip! 

Hello apies7893,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Username Sent! Thank you! 

Hello Elbow1017,

We will reach out to the casino rep.

Thanks.

I gave all this info to chat last night, but I will send it again right now. I would like to get my chip applied to my acct I've been waiting since yesterday. Please help fix. Ty 

Hello apies7893,

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case? Also, please tell us which casino you are referring to?

Thanks.

Brango Casino...

I deposited $20 in Bitcoin and used a 75% no rules coupon. Two hours later and no deposit in my account. The first agent left the chat and never returned. The second agent says that my deposit was only $19.91 after fees, even though I paid the fees on my end. The block chain report says my deposit was worth $20.17. The agent refused to give me the bonus funds, refused to give me a refund, and actually suggested that I deposit another $20, and add extra to cover the fees, so that I could get the bonus and play more. If I wanted to deposit $40 I would have deposited $40 to begin with! Horrible customer service. 

Casino username GL****

Hello apies7893,

Thanks for providing us with additionall details via private message.

We will get back to you asap.

Hello GLB713,

We will reach out to the casino rep to inquire about your case.

Thanks for providing us with your casino credentials.

Hello Elbow1017,

I hope you're well and safe.

Thank you for rasing your concerns about the Instant Cashback terms. We fully understand your disatisfaction with the fact that you were not able to withdraw the full amount you have won, however, this specific promotion has the terms listed in the VIP section, which applies to all users. 
If you head to your account, you may see your VIP level listed in the lobby.

Additionally, on behalf of the Casino, I apologize for the ommitance of the max cashout term on the My Rewards page. It should have been presented clearly so no confusion would arise. Nonetheless, not stating the max cashout limit is not the same as stating there is none? Wouldn't you agree?

For the inconvenience, please note that a free chip is waiting for you on your account.
Thank you for your understanding nad good luck playing at Yabby Casino!


Kind Regards,

Mikey

Casino Management​​​​​​​
 

Hello apies7893,

I hope you are well and safe.

Please note that we have reviewed the special bonuses for LCB for the month of March and we have noticed that there was misalignement with the prior agreement. The bonus has been corrected and for the inconvenience, your account has been credited with a free chip with slightly improved terms.

Thank you for your understanding and thank you for turning our attention to this issue.

Kind Regards,

Mikey

Casino Management

Hello GLB713,

I hope you're well and safe.

Please note that we have reviewed your account and, unfortunately, as we can see, at the moment the deposit was credited, the value of your transaction on blockchain was $19.91. Our system credits all BTC deposits based on the value that is displayed on blockchain.com. Also, we have to emphasize that Casino Brango does not take any transaction fees and when depositing, all existing network transaction fees have to be covered by the user. Upon withdrawal, all transaction fees are covered by the Casino.

Nonetheless, we understand that it is a rather subpar experience for a player if a bonus is denied for merely 9 cents, and therefore, for the inconvenience, we have credited your account with a free chip.
I sincerely hope that you will accept this bonus as a small token of appreciation from Casino Brango and that it will help you kickstart a great winning streak!

Kind Regards,

Mikey

Casino Brango

Hello GLB713,

Hello Elbow1017,

Considering the casino's representative response, we will mark these complaints Resolved.

Hello, I was wondering if I could get someone to look into my verification for Extreme and Brango please? Thanks!

Hello Sweettamepe,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello,

Sent!

Hello Sweettamepe,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.
 

Hello Sweettamepe,

The casino rep got back to us and stated they hadn't found your Extreme username in their database. Can you please double-check the usernames you have sent us?

Thanks!

Hi,

Sorry I sent you the correct one!

Hi Sweettamepe,

I hope you're having a great day.

Please note that I have reached out to our Banking Department and I'm happy to inform you that your accounts at Casino Brango and Casino Extreme have been successfully verified!

To finalize your first withdrawals, please contact our Customer Service through Live chat or by e-mail to receive the final instructions.

Thank you for choosing our Casinos and congratulations on your win!

Kind Regards,

Mikey

Casino Management

Hello Sweettamepe,

We have marked this complaint as Resolved.

Happy gaming!

Not a huge fan of this result. The fact of the matter is that the terms are not clear across the site. I find that to be an oversight at the least, and deceptive at the most. I called them out it and their answer is a free chip..... Not a fan. 

Hello,

I made a deposit at Brango because they told me if I use crypto, verification wasn't necessary. So of course, I go to withdrawal and they are requiring verification. Not a great tactic but whatever. I sent what they requested. Can I get some help with this here? 

Thanks!

Unable to login, I had to reset password which worked great but afterwards I got an error type message for my username so I double checked that I had it right. Now I'm locked out, and frustrated a bit. Please help thank you.

Michelle

Hello Plamb13,

Hello GmaShorty76, which casino you are referring to?

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hi,

I sent it over thanks

Hello Plamb13,

I hope you're well and safe.

Thank you for reaching out to us through LCB.org. It is correct that generally, Account Verification is not required when playing with Cryptocurrency, however, our system registered several warnings that we are obliged to investigate. These "red flags" can easily be cleared through Account Verification.

Also, please note that our Terms & Conditions, to which all players agree upon registration, clearly state that we do reserve the right to request Account Verification should there be a valid reason for it.

Please see the sections listed below.

https://casinobrango.com/terms-and-conditions

9. "PRIVACY POLICY"

12 "KYC & PRIVACY POLICY"

Please provide the requested documents to our Banking Department and I will make sure to reach out to them to consider your request a priority.

Thank you for your understanding. Should oyu require any additional assistance, please do not hesitate to contact us.

Kind Regards,

Mikey

Casino Management