Casino Extreme, Casino Brango, Casino Adrenaline, Yabby Casino Support and Complaints Thread

Dear Suewoo5915,

Thanks for sending your account details. We have forwarded them to the casino rep. Please keep an eye on this thread for updates.

Hi Suewoo5915,

I trust that you're well.

Please note that I have reviewed your account based on your grievance regarding the amount of bonuses you have received from the Casino.
I must say that I'm not really sure where the disatisfaction comes from given that you have received free promotion in value of more than 3 times the amount you have deposited so far.
I am sorry to hear that you're not satisfied with the free promotions you're receiving. We do try our best to make sure all users are rewarded for their activity and I think the fact that even when you have not made a deposit in a while, you are receiving a complementary bonus, is evidence of that.

In the meantime, please make sure to keep an eye on your inbox, as I'm sure one of the bonuses coming your way is bonud to be lucky.

Kind Regards,
Mikey
Casino Management

Got a free chip from Yabby (SWIM101) support on 09/04/2024 (will attatch) and attempted to use it on 09/06/2024 but was told it was unavailable for my account? And they also rejected any inquiry for anything to replace it? What the heck? 

Hello Kyla Sargent,

First of all, welcome to LCB.

We contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Thank you.

Hi Kyla,

I hope you're well.

Please note that your account has been reviewed and as we can see, the e-mail address on your screenshot doesn't match your account.
It seems that you have registered more than one account and that you ahve received promotional e-mails for your deactivated account. 

Please make sure to use only your main casino account.

Thank you for your understanding!

Kind Regards,
Mikey
Casino Management

My VIP status was changed so they didn't have to award me the Fortnightly Bonus.  Emails are attached. 

YES!! I say we all just stop depositing!! I am so sick of paying ny money to a platform that NEVER GIVES FREE SPINS ANYMORE AT ALL. I f you deposit,sure,they give u 25 spins but it's ALWAYS on a game that NEVER PAYS OUT. I've actually deposited and lost then got my 25 spins and out of ALL the spins I only got .45 cents!!! They NEVER GIVE anymore fs unless u deposit first. THEY EVEN HAVE THE NERVE TO CALL IT A NO DEPOSIT BONUS!!! HOW IS IT A NO DEPOSIT BONUS BUT THEY WONT GIVE US SPINS UNLESS WE PAY FOR IT. GOOD LUCK EMAILING THEM TOO BC THEY NEVER EVER EVER REPLY!!! SCAMS LIKE THIS ONE SHOULD JUST BE SHUT DOWN. PLUS SAYING ITS NO DEPOSIT SPINS AND THEN DENYING THEM IS 100% FALSE ADVERTISING. IF YOU DO ACTUALLY WIN DONT GET SO HAPPY BC EVEN THOUGH U DEPOSITED AND WON AFTER U WIN A COUPLE TIMES THEY WILL PUT U ON RESTRICTIONS(A LIST) SAYING SOME STUPID STUFF ABOUT CASH TO BONUS RATIO JUNK. WHEN THEY DO THAT YOU CANT ENTER CODES YOURSELF ANYMORE AND TO GET THEM LOADED U HAVE TO GO TO CHAT AND THE CHAT PEOPLE GET ATTITUDES AND TELL U TO GO DO IT YOURSELF. I TOLD THEM IN A NORMAL WORLD THAT WOULD BE GREAT AND MAKE SENSE BUT CONSIDERING I CANT(WHICH IS THEIR FAULT)! THEY CARE NOTHING ABOUT PLAYERS ANYMORE SO NOT GIVING THEM ANOTHER DIME!!

WAIT FOR IT.....

Payout Request Declined

Dear Megan Lusardi,
We're sorry, but your BTC payout request of $ 202.44 USD for Account ID MEGGIEMOO has been declined.

The bonus amount of $12.02 is not withrdawable

We thank you for your continued business and are always available if you should have any questions.

- The Staff at Yabby -

43901739 - 9/15/2024 5:15:23 AM

5

Payout Request Declined

Dear Megan Lusardi,
We're sorry, but your BTC payout request of $ 190.00 USD for Account ID MEGGIEMOO has been declined.

Winnings voided - Played restricted games.

We thank you for your continued business and are always available if you should have any questions.

- The Staff at Yabby -

43901765 - 9/15/2024 5:35:52 AM

Hi Meggie,

Hope that you are well and safe.


After reviewing your account, we have determined that you have played games that are not allowed according to the coupon.  
As a result, your winnings have been removed. This is what we see on your account.  
We understand that this may be frustrating, and we truly want to help.  
However, this decision has been made by our Payment Department, and we do not influence their decisions.  
Please understand that this is by our terms and conditions, which we must follow strictly. Each coupon has its own rules that players must adhere to.  
You have likely received an email from our Payment Department explaining this in detail.  
If you have any further questions, please feel free to reach out to them directly. 
​
Thank you for understanding. 
 
 

Kind Regards,
Jordan

Yabby Support
 

Your request number: 4391977

On Sun, 15 Sep at 5:43 AM , MEGGIE L <[email protected]> wrote:

You are going to cash my winnings out. Period. I'll deal with this tomorrow. You will be cashing my winnings out. It's a certainty.

 

On Sun, Sep 15, 2024 at 5:35 AM Yabby <[email protected]> wrote:

Payout Request Declined

Dear Megan Lusardi,
We're sorry, but your BTC payout request of $ 190.00 USD for Account ID MEGGIEMOO has been declined.

Winnings voided - Played restricted games.

We thank you for your continued business and are always available if you should have any questions.

Email:	[email protected]
Phone:	n/a

- The Staff at Yabby -

43901765 - 9/15/2024 5:35:52 AM

4391977:1081494

TOTAL FRAUD. It's ok, I got you. I'm going to win, you will be losing a lot of customers.

MY LAST COUPON WAS 35% NO RULES. I PLAYED THROUGH IT, GOT THE BONUS COMPLETED POP-UP. WON THAT MONEY AFTER PLAYING FOR A COUPLE OF HOURS AFTER. I DUMPED SO MUCH F*** MONEY IN THIS FRAUD CASINO THIS WEEK, AND NEVER GOT CLOSE TO BEING ABLE TO CASH OUT. TOTAL F*** FRAUDS.

2024-09-15 05:39:22$34.33Deposit

2024-09-15 05:36:16$-202.44Withdrawal

2024-09-15 04:34:30$12.02Coupon

2024-09-15 04:34:30$34.33Deposit

2024-09-15 03:56:47$5.00Free Spins

2024-09-15 03:56:47$0.00Coupon

2024-09-15 03:30:40$12.50Free Spins

2024-09-15 03:30:40$0.00Coupon

2024-09-15 01:27:17$5.00Free Spins

2024-09-15 01:27:17$64.53Coupon

2024-09-15 01:27:17$21.51Deposit

2024-09-14 21:55:10$12.50Free Spins

2024-09-14 21:55:10$0.00Coupon

2024-09-14 18:37:23$59.62Coupon

2024-09-14 18:37:23$25.92Deposit

2024-09-14 12:40:01$1.00Deposit

2024-09-14 11:57:48$58.00Coupon

2024-09-14 02:16:41$5.00Free Spins

2024-09-14 02:16:41$0.00Coupon

2024-09-13 20:08:56$12.50Free Spins

2024-09-13 20:08:56$0.00Coupon

2024-09-13 18:24:50$7.00Free Spins

2024-09-13 18:24:50$0.00Coupon

2024-09-13 17:16:22$69.55Coupon

2024-09-13 17:16:21$30.24Deposit

2024-09-12 02:24:12$5.00Free Spins

2024-09-12 02:24:12$0.00Coupon

2024-09-12 01:35:50$10.00Free Spins

2024-09-12 01:35:50$0.00Coupon

2024-09-11 22:46:51$1.65Deposit

2024-09-11 21:55:40$12.50Free Spins

2024-09-11 21:55:40$0.00Coupon

2024-09-11 20:44:41$44.21Coupon

2024-09-11 20:44:41$19.22Deposit

2024-09-11 02:02:55$12.50Free Spins

2024-09-11 02:02:55$0.00Coupon

2024-09-11 01:33:22$16.46Deposit

2024-09-11 01:12:09$5.00Free Spins

2024-09-11 01:12:09$0.00Coupon

2024-09-11 00:55:58$10.00Free Spins

2024-09-11 00:55:58$0.00Coupon

2024-09-10 22:40:21$81.95Coupon

2024-09-10 22:40:21$35.63Deposit

2024-09-10 00:42:34$21.00Coupon

2024-09-10 00:09:45$10.00Free Spins

2024-09-10 00:09:45$0.00Coupon

2024-09-09 23:46:33$12.50Free Spins

2024-09-09 23:46:33$0.00Coupon

2024-09-09 22:08:21$70.60Coupon

2024-09-09 22:08:21$20.17Deposit

2024-09-09 22:00:54$1.83Deposit

2024-09-09 21:44:28$7.33Coupon

2024-09-09 21:12:28$20.00Coupon

2024-09-09 20:10:19$45.52Deposit

2024-09-09 19:49:27$54.73Coupon

2024-09-09 19:49:27$54.73Deposit

2024-09-09 18:53:21$115.64Coupon

2024-09-09 18:53:21$35.58Deposit

2024-09-09 18:30:26$12.50Coupon

2024-09-09 18:30:25$35.72Deposit

2024-09-09 17:48:21$46.97Coupon

2024-09-09 17:48:21$20.42Deposit

2024-09-08 00:44:28$5.00Free Spins

2024-09-08 00:44:28$0.00Coupon

2024-09-08 00:15:34$10.00Free Spins

2024-09-08 00:15:34$0.00Coupon

ITS ALL JUST A SCAM ANYMORE. LETS ALL REPORT THEM TO THE GAMING COMMISSION FOR FRAUDULENT GAMBLING PRACTICES AND FALSE ADVERTISING. BOTH ARE ILLEGAL!!!!!!

What game did you play in violation of said rules? You gotta include what they're referring to so we can have a more meaningful discussion. Was it Keno? Lol. I never mess with Deposit bonuses because of the tiny rules we all sometimes fail to see. Clean, no strings attached deposits are always the safest way to go about getting your winnings with no anxiety or fear they'll pull some bs. I want to be on your side but gotta show us the terms of this particular bonus :p good luck. Regardless 

I mean regardless though she said she was using the 35% no rules deposit bonus...... I don't see why they would call it a no rules bonus if indeed there is rules..... especially when those rules can cost you your entire winning balance..... not to mention poor girl deposited like 20 times in a single week..... smh that sucks, honestly I couldn't imagine how pissed off I would be from that. 
 

That's why I stay away from all of their deposit bonuses though..... they only seem to cause more harm to players then any actual good, like I doubt that extra 35 % did anything for her except cost her first actual win for that week. I feel like their deposit bonuses are just a way for them to insure your deposit is theirs. Cause they all either come with a ridiculously high  wager requirement, or a very low maximum cash out restriction. And if not then they'll try to deceive you with what seems to be intentionally misguided labeling/terms/advertising. 

Hello BEATTYSJ,

I hope you're well and safe.

Please note that Fortnightly Cashback is not a guaranteed bonus for all users as it comes with clear Terms & Conditions. Nonetheless, please share your Casino username with LCB representatives via private message so we may double-check your account.

Thank you for your understanding.

Kind Regards,
Mikey
Casino Management

Hello Summer Goodwin,

I trust that you're well.

Although I fully understand the frustration of not being on Lady Luck's good side, I do have trouble understanding what is the exact nature of your grievance. You have stated that our Casino never gives out Free spins anymore, and have immediately said that we do give out 25 free spins. Additionally, If I may say so, apart from regular daily bonuses, Instant cashback, Fortnightly cashback, we also provide Weekend Free spins through our Sunday Fiesta promotion and also provide exceptional bonuses on a regular basis. This is without diving into special bonsues that can be acquired through LCB or other online partners.
We will always try to provide the very most for our Loyal Patrons, hence, my advice would always be to either contact our Customer Service through Live chat or our Managers through e-mail. I can assure you that if there is any bonus available for your account, the team will be more than happy to add it for you.

Sincerely,
Mikey
Casino Management
 

Hello meggiemoo13,

I hope you're well and safe.

Please note that I have reviewed your account and grievance.
The bonus you have utilized - LETSGO comes with very clear and specific rules:

https://yabbycasino.com/terms?class=letsgo
 

• Coupon Code: LETSGO
• Value: 35% (15% on Credit Card)
• Wagering: 1x Deposit + Bonus
• Max cashout: None
• Min deposit: $20
• No max bet per hand
• Max bonus: $1000
• Allowed games: Non-progressive Real-Series Video Slots only (except 777)
• No Other Games in any category are allowed
• Redeemable: 1x per day

While the bonus was active, you have played Blackjack and Tri-Card Poker. This is a direct breach of the Terms and Conditions to which you have agreed and confirmed on the Pop-up notification.

Nonetheless, after an internal discussion, the Management has agreed to return your winnings as we feel that the decision may have been too harsh. Please note that this is a significant exception from the Casino's side and that any further violations of bonus terms may result in any winnings being voided.

Your winnings have now been reinstated, with the bonus amount removed. Please proceed to the cashier and submit your withdrawal request.

Should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,
Mikey
Casino Management

Hello BEATTYSJ,

We still haven't received your casino username. If you still need our assistance, please send it via private message. 

Thank you.

I can't login to my Brango account - Steeme is my username. 

Hello Stephen1123,

Thanks for sending your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

Hello Stephen1123,

I hope you're well.

Please note that we have reviewed your account and as we can see, your account was deactivated by the system due to too many incorrect login attempts.
Your account is active now, so please try logging in again.

If you have forgotten your password, please follow the "Forgot Password" instructions on the login page. Of course, should you require any additional assistance, please do not hesitate to contact our Customer support.

Kind Regards,
Mikey
Casino Management

Hello BEATTYSJ,

Thanks for sending your account details. We have forwarded them to the casino rep. Please keep an eye on this thread for further updates.

I sent it via private

Still havent heard anythign

Just steal and get away with it I see 

I created a Casino extreme account back in 2022 and played the welcome bonus and never played it again , if I buy the casino extreme $20 chip in the LCB shop for new players will I be able to claim it? Will it work since it has been 2 years? Or is it going to tell me I need to deposit in between bonuses? 

Hello BEATTYSJ,

Please be advised that due to the weekend, there might be a delay in the response from the casino rep. Your username has been forwarded, so let's remain patient for a little while longer, and we will certainly remind them about your case.

Thank you.

Hi Alyssia Spruill, 

I have received a reply from Extreme, and sent you a message.

If you have any Shop related questions you can send me a PM. 

Hello BEATTYSJ,

Thank you for your patience.

Your account was reviewed regarding your Fortnightly Cashback Request.
As you have already been informed by our Customer Service representative, you have deposited $104.91 since September 1st. Given that your VIP level is Gold, the supposed Fortnightly cashback amount is 5% of your losses in the adequate period. However, acording to the Terms of the Fortnightly Cashback promotion, the minimum amount of the cashback that can be processed is $10.00.
Unfortunately, after a simple calculation, we can see that the cashback amount in your case sums to $5.24 ($104.91 x 0.05) which is below the minimum requirement.

Please note that you may check the Terms of the promotion on our VIP page at any time. 

https://casinobrango.com/vip-lounge
 

Fortnightly Cashback

Fortnightly Cashback is processed every 14th and 28th of the month.
Fortnightly Cash Back comes with 30x wagering, and 5x max cash-out limit.
Fortnightly Cash Back reward minimum is $10.

Can't login to extreme please help username is Em*** thank you

Hello Emilees,

Thank you for providing us with your account details. We have forwarded them to the casino rep. Please keep an eye on this thread for updates.

HERE WE GO AGAIN...YABBY CROOKED CASINO. I PUMPED IN $600 THIS WEEK. TONIGHT I PUT IN $120. MY LAST DEPOSIT WAS $46 WITH A 35% NO RULES BONUS OF $16. I WON $375 ON DIAMOND FIESTA, CASHED OUT $325 AND LEFT $50 IN, WHICH I LOST. (PLAYED BJ & TRI-CARD, THE $325 CASHED OUT AND APPROVED PRIOR TO PLAYING THESE GAMES.)

Winnings voided - restricted game played

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2 more minutes. F***.

Time's up. I spent well over $600 this week alone. You are going to pay me no matter what, but now you are going to lose a s*** of customers as well. Really bad decision.

Dear Emilees,

We have received information from the casino rep that your account was closed at your request. If you wish to reopen it, please contact the casino via email.

Hello meggiemoo13, 

We kindly ask you to refrain from using profane language on the forum. If you would like us to contact the casino rep please send me your casino username via private message.

Reposting, because my issue has not yet been resolved. The last email from them is here, and they have stopped responding, but I have heard from a rep here. I'm furious, and I want this resolved immediately! This is the second time in 2 weeks I have had to fight for  my withdrawal.

ONCE AGAIN, YABBY IS TRYING TO SCAM ME. EVERY SINGLE TIME I TRY TO WITHDRAW IT IS A PROBLEM. DON'T PLAY HERE UNLESS YOU ARE WILLING TO FIGHT TOOTH AND NAIL FOR YOUR WINNINGS. USED THE 35% NO RULES BONUS WITH A $46 DEPOSIT.  PLAY THROUGH EASILY ACHIEVED, WON $372 ON DIAMOND FIESTA SLOT. MADE A $325 WITHDRAWAL WHICH WAS RECEIVED AND ALLEGEDLY SENT. I LEFT $50 IN MY PLAYER'S ACCOUNT, WAITED FOR CONFIRMATION THAT WITHDRAWAL WAS PROCESSED, THEN CONTINUED TO PLAY BJ AND TRI-CARD POKER WITH THE $50 LEFT. LOST IT. MY WITHDRAWAL WAS REVERSED. THIEVES!! I HAVE DEPOSITED OVER $600 THIS WEEK ALONE. I AM DUMBFOUNDED AT THE EGREGIOUS DISGUSTING THEFT THEY ARE TRYING TO GET AWAY WITH. READ BELOW.

Winnings voided - restricted game played

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Hello Megan 
Hope that you are well and safe

Unfortunately, your payout wasn't able to be finalized.
After reviewing your account and gameplay, we have found that you have a violation while playing in Our Casino.That violation is highly forbidden according to the Casino's Terms & Conditions which you agreed to upon the registration process.

-You were playing a game that is not allowed by your coupon terms.
Each coupon has terms that prescribe what game is allowed to play with that particular coupon.


We will provide our Terms & Conditions that you can check by following this link - https://yabbycasino.com/terms-and-conditions



7.1.z - Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

Due to previously stated, the Management had no other option but to void all winnings.
In case anything is not clear about promotions or T&C, You can always contact us on 24/7 live chat, before You start playing.

However, since this was done unintentionally, we have processed the whole deposit back to your balance. Good luck.

We hope that you will find a way to understand us.

Kind Regards,
Sienna,
Yabby Payments

4409000:1081494

Please notice in the attached pictures of the emails you guys changed my vip status hence making me not get it.  When asked about the change I was giving multiple different answers all that were lies. I have those emails as well. If you would like to see them one Guy said can I change VIP status on the first one Guy said my VIP status was changed on the 28th one, Guy said my VIP status was changed on the fourth so which one was it?

Email documentation of all of this all I want was what was mine. This is taking way too much work and this is getting way out of control and you're just gonna lose a customer. Please let me know if if you would like me to post all of those emails on the thread so everybody can see them as well as you

Ok- I'm just really really angry and there has been no word or resolution yet. I'm furious. They stole from me.

I'm 500% right, and this is the 2nd time in a few weeks this has happened. I literally received confirmation of processed payment. This is unacceptable.

Reposting, because my issue has not yet been resolved. The last email from them is here, and they have stopped responding, but I have heard from a rep here. I'm furious, and I want this resolved immediately! This is the second time in 2 weeks I have had to fight for  my withdrawal. I'm going to keep reposting till it's resolved. SO PLEASE STOP TAKING IT DOWN.

ONCE AGAIN, YABBY IS TRYING TO SCAM ME. EVERY SINGLE TIME I TRY TO WITHDRAW IT IS A PROBLEM. DON'T PLAY HERE UNLESS YOU ARE WILLING TO FIGHT TOOTH AND NAIL FOR YOUR WINNINGS. USED THE 35% NO RULES BONUS WITH A $46 DEPOSIT.  PLAY THROUGH EASILY ACHIEVED, WON $372 ON DIAMOND FIESTA SLOT. MADE A $325 WITHDRAWAL WHICH WAS RECEIVED AND ALLEGEDLY SENT. I LEFT $50 IN MY PLAYER'S ACCOUNT, WAITED FOR CONFIRMATION THAT WITHDRAWAL WAS PROCESSED, THEN CONTINUED TO PLAY BJ AND TRI-CARD POKER WITH THE $50 LEFT. LOST IT. MY WITHDRAWAL WAS REVERSED. THIEVES!! I HAVE DEPOSITED OVER $600 THIS WEEK ALONE. I AM DUMBFOUNDED AT THE EGREGIOUS DISGUSTING THEFT THEY ARE TRYING TO GET AWAY WITH. READ BELOW.

Winnings voided - restricted game played

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Hello Megan 
Hope that you are well and safe

Unfortunately, your payout wasn't able to be finalized.
After reviewing your account and gameplay, we have found that you have a violation while playing in Our Casino.That violation is highly forbidden according to the Casino's Terms & Conditions which you agreed to upon the registration process.

-You were playing a game that is not allowed by your coupon terms.
Each coupon has terms that prescribe what game is allowed to play with that particular coupon.


We will provide our Terms & Conditions that you can check by following this link - https://yabbycasino.com/terms-and-conditions



7.1.z - Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

Due to previously stated, the Management had no other option but to void all winnings.
In case anything is not clear about promotions or T&C, You can always contact us on 24/7 live chat, before You start playing.

However, since this was done unintentionally, we have processed the whole deposit back to your balance. Good luck.

We hope that you will find a way to understand us.

Kind Regards,
Sienna,
Yabby Payments

4409000:1081494

Although I’m sure LCB has more than capable staff. No, I am not a paid actor, but I had similar issues with an RTG casino. It was a bit slow, but they eventually got a evasive organization to pay me out. I'm sorry this happened to you. Because something similar happened to me, I ended up screenshotting correspondence and requesting message transcripts between you and customer service. They can't say, "Oh, you can do that, of course," and then use it as a reason to deny your earnings. Shame on them.

Hope justice finds you swiftly.

P.S Oh and I know you are angry but caps lock is very immature and it surely does not help your case more. 

Thank you so much for the reply to my post. I always have my cap locks on for work, lol...but seemed appropriate because I am so angry. This is the 2nd time in 2 weeks, and the umpteenth time in all the time I've played here that this has happened. I stopped playing the excessive % bonuses with impossible playouts. I started using the NO RULES...because no matter what they invent a make-believe rule if you manage to make it through the play-through. This is straight up theft in the most egregious manner. Both casino and LCB rep here have stopped replying. I'll take partial blame for not controlling my anger...I will not stand for theft from a casino I have pumped more money than I even want to know, and these flying pig moments when you can actually walk away with .00001% of the money you've put in? I am beside myself. Thank you for the advice, I will do that now. What is the point of the casino at all? It's the most expensive make-believe casino I've ever played at. I literally do better at the free sites.

Dear meggiemoo13,

We kindly ask you to refrain from filing new complaints, as we will merge them with existing ones because they are about the same topic and it's considered spamming. Please note that this rule applies to all LCB members. We've forwarded your casino username to the casino rep and will update you here on this thread as soon as we hear from them.

Thank you for your understanding and cooperation.

Hello BEATTYSJ,

We've contacted the casino representative and referred to your latest posts. Please keep an eye on this thread for further updates.

Right. The No rules bonus but later finding out that the bonus is sticky and you need to make 2x the amount just to cash out clause. Playing at any RTG casino requires you to channel your inner attourney. It really forces you to read before you sign because of stuff like this. This is mainly why I don't really deposit huge amounts at any RTG casinos. 

No, the bonus was no longer active, as I had cashed out all that I had intended and play-through was met. You know what I find hilarious? All of those games are locked until your bonus requirements are met. I was very careful to take my winnings and make sure they were in transit before I attempted to open those games. All that was left in my casino account was enough money to cover the $16 bonus I wouldn't be able to cash out anyway and $34 (my original deposit was $46) for entertainment play. Do you really think I had any intention of cashing out when I know full well it Yabby would never let that happen? Guess what did happen- I was able to open and play those previously locked during wager requirements and lose the money that wasn't mine anymore anyway. Hmmmm, seems I was set up to fail. Please return what is rightfully mine. This is unacceptable. 

MY WINNINGS WERE NEVER REINSTATED!!!!! Are you insane?

I'm going to continue to post across all casino promoting platforms the outright theft and disgusting behavior Yabby Casino is responsible for until my $325 is safely in my Bitcoin wallet. I have given this casino thousands and thousands of dollars, and this is the outcome when I'm able to finally recoup a fraction of my losses. You should be ashamed of yourselves. Other players must be warned before they fall down Yabby's dark hole of fraud and deception. I will take all these posts down when you have corrected you error. So far I've posted across many of the most popular platforms, and I will be continuing to get the word out instead of wasting my time and money playing at Yabby Casino. I hope all the money you lose is worth $325 and my continued business, and the endless money you will lose when potential players read about the horrific experience I've had here. Disgraceful.

Still haven't heard anything -- seems about right for them.  Hide when they have to pay up 

Yabby requires your to follow their T&C but when it comes to them they get to pick and choose when they want to play by the rules.  See below the transcript where they openly admit to breaking their own T&C.

Yes you do as I have made deposits before that were under $10 and they were accepted and your support guy just said if it’s a little under it’s accepted (I have the chat saved for proof). So you don’t even follow your terms and conditions.  So please make the one time exception now and add a $7 no limit bonus and we can all move on and be happy or I’ll show everyone you guys do t even follow your t&c ad proof by your support team and then close my account and still get my money back.  So please just add the $7 however is needed and let’s all move on and play 

Sent from my iPhone

On Sep 29, 2024, at 2:48 AM, Yabby Casino Management <[email protected]> wrote:

Hi Sam,

Hope that you are well and safe.

Please note that we cannot process deposits below $10 if you don't make another of at least $10. In that case, we can process both deposits to your account as an exception. 

https://yabbycasino.com/terms-and-conditions 

Each player take full responsibility to send the minimum $10 (Bitcoin equivalent) each time they use Bitcoin banking method. Casino take no responsibility if the min amount was not sent as well as reserved the right to treat all transaction below $10 as lost non-recoverable transaction. 

We are really sorry but we just follow the rules from the Terms and Conditions.

Thank you for your understanding.

Kind Regards,
Sandra

Yabby Pitboss
 

Your request number: 4415438

On Sun, 29 Sep at 5:54 AM , 

Yes you do as I have made deposits before that were under $10 and they were accepted and your support guy just said if it’s a little under it’s accepted (I have the chat saved for proof). So you don’t even follow your terms and conditions.  So please make the one time exception now and add a $7 no limit bonus and we can all move on and be happy or I’ll show everyone you guys do t even follow your t&c ad proof by your support team and then close my account and still get my money back.  So please just add the $7 however is needed and let’s all move on and play 

Sent from my iPhone

 

 

On Sep 29, 2024, at 2:48 AM, Yabby Casino Management <[email protected]> wrote:
 



Hi Sam,

 

Hope that you are well and safe.

Please note that per our terms and conditions, we do not accept deposits below $10.

https://yabbycasino.com/terms-and-conditions 

Each player take full responsibility to send the minimum $10 (Bitcoin equivalent) each time they use Bitcoin banking method. Casino take no responsibility if the min amount was not sent as well as reserved the right to treat all transaction below $10 as lost non-recoverable transaction. 

 

If you make another deposit of at least $10, we can make a one-time exception and process both deposits. 

Thank you for your understanding.

 

Kind Regards,
Sandra

Yabby Pitboss
 

Your request number: 4415438

 

 wrote:

4415438:1081494

You don’t follow the rules because your support guy Paul said you guys DO deposit under $10 if it’s just a little bit.  I have the conversation saved so please stop lieing to me.  So I will say this one more time and try to make it simple and easy as I would like to continue playing at Yabby.  Either deposit the funds or give me a $7 bonus or I will close my account and report the casino for lieing on there terms and conditions I have proof from Paul as well as deposits that were added and UNDER $10.  Like I said I want to continue playing so please just get me the $7 bonus because losing my $500+ in deposits this week seems a bit outrageous over $7 that was mine anyways and you have.  

Sent from my iPhone

Hi Sam,

Hope that you are well and safe.

After we checked your chat with the agent we noticed that he mentioned to you that the system could process deposits if are they a few cents below $10. As we can see your deposit is $7.78 and unfortunately, the system doesn't allow you to process it. Please note that if you make another deposit of at least $10, both deposits will be processed. 

Thank you for your understanding.

Kind Regards,
Sandra 

Yabby Pitboss
 

Your request number: 4415438

4415438:1081494

It doesn’t matter it goes against your t&c and you openly admitted to violating it,  not good.  So I will be reporting you guys to the proper channels for that.  All of this over. A $2 difference you lost. A customer you will be reported and this is getting posted in every forum.  All over $7.  

Sent from my iPhone

Hi Sam,

Hope that you are well and safe.

Please understand that I would love to help, but I am simply not able to, the system doesn't allow us to process your deposit since is below $10, unfortunately. 
Please note that if you make another deposit of at least $10, both deposits will be processed. 

Thank you for your understanding.

Kind Regards,
Sandra

Yabby Pitboss
 

Your request number: 4415438

4415438:1081494

The. Give me a bonus or something but what you’re doing is saying you can pick and choose when you want to follow your own t&c cause sometimes if it’s below $10 you can approve it.  That’s not fair you guys get to choose when to abide by the rules and I feel the governing board will feel the same way

Sent from my iPhone

Hi Sam,

Hope that you are well and safe.

Unfortunately, we are unable to process anything free for your account at this moment. 

Thank you in advance for your understanding. 

 

Kind Regards,
Ingrid 

Yabby Pitboss
 

Your request number: 4415438

4415438:1081494

You guys stole my money and now you want to say that due to your T&C but you have deposited less than $10 in my account before and you have support staff saying that if it's just a little under then that's OK..  Well who determines if i t is a little under? it shouldn't matter if it is $.01 or $5.00 below the $10 your T&C state it won't be deposited to your account but you guys obviously don't follow that guideline so how is anyone supposed to take that seriously when the company doesn't?  So I strongly suggest you figure out how to credit my account with the money I deposited. That is it, I'm not asking for anything more than what I put in or I will have to escalate this issue further to the appropriate people and organizations. 

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Hello meggiemoo13,

I trust that you're well.

Your winnings have been reinstated now. Due to an internal issue, the funds were not visible to you initially.
Please accept my sincerest apologies for the delay.

Additionally, regarding your ongoing grievance, in order to avoid any issues while playing at our Casino, please make sure to go through the Terms & Conditions. We abide by these Terms at all times.

Thank you for your understanding.

Kind Regards,
Mikey
Casino Management