CAMPEONBET, EvoBet, Svenbet Casino, CampeonUK, Evoreels, Svenreels, Svenplay, Sons Of Slots, Lapilanders, Casino Support and Complaints Thread

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Updated 12th October 2018 - EvoBet added to LCB lists

Updated 14th November 2018 - Svenbet Casino added to LCB lists

Updated 3rd September 2019 - CampeonUK added to LCB lists

Updated 15th November 2019 - Evoreels added to LCB lists

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Updated 15th April 2020 - Sons Of Slots added to LCB lists

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Welcome to LCB forum Campeonbet Casino Rep! Thank you for being available to assist our members! 

Welcome, CampeonCasino to our forum! 

Hope you'll enjoy here with us and our members! 

Hi! Are u going to add microgaming and yggdrasil soft? 

Welcome on board Campeonbet Casino! 

Hello all and thank you for such a warm welcome!

@TIMUR, Microgaming is on pipeline to be added it in the future. However, the addition that comes in the early days of January will be Betsoft.

Yggdrasil is not yet in our plans but I have already passed their details to our relevant department for further evaluation.

Welcome 

How about Big Time Gaming and WMS ?

Hello and Happy New Year!

Big Time Gaming and WMS are not on our plans just yet. Currently we are offering Casino Slot Games from 20 providers.

Happy to announce that Betsoft is now up and running on our website!

Feel free to visit Campeonbet Casino.

Welcome to LCB forum Campeonbet

Verification of documents takes a long time. I sent my documents for verification of my account, two documents were accepted but did not accept my certificate of residence. however I have always checked my account at other casinos with this same certificate.

In the end of March I started playing in Campeonbet. I won 3 800 EUR right from the start. So, I began verifying my docs. I submitted all the documents via email. Everything was submitted including the utility bill. But this is just impossible - every time I am sending something the casino is rejecting based on some kind of reason. And every time they come up with a different excuse. That just seems impossible. The casino seems to just mess with the players so not to pay the win.

Hi Angel666,

After reviewing your case the casino informed us that you didn't provide them with the verification documents so you didn't pass the KYC checks. They also tried to reach you via telephone but with no success. 

Please note that in order for them to issue any bonus or payout your money you need to provide the documents so they can verify your account. You need to provide valid docs in order to be paid out. 

Hope this helps.

Cheers

Hey! 

I provided the valid utility bill. About the call - I will be happy to talk with the casino. I would be able to accept the call around 5 pm Monday or Wednesday same time. Overall i am quite busy these days, but this time will be fine for me. I can send the utility bill once more if this is necessary.

Best,

Angela  

That's great. Please send them the missing documents and I guess they don't have to call you. Please keep us posted. 

Hey!

Well, now my account is locked. The casino is just acting really rogue.

Hello Angel666,

Could you please send me your casino username in PM inbox and we'll contact the Casino Rep to find out what happened.

I claimed the $5 no deposit bonus through jswqzs.com - After verification of my email I claimed the $5.

I had to wager $125. I must admit with only a hand full of games its very difficult, however I managed to completer wager and had $12 left. I decided to continue playing and built up a nice balance.

After a shortwhile, I decided to make a withdrawal but confirmed with live chat all is in order, after the suprise they told me now that my bonus wagering is complete, I need to wager the winnings x10 and then make a deposit and wager it x1 and request a withdrawal of max $25. Here is the chat:

Paula
12:36
name: Shafiek Samsodien
email: [email protected]
Withdrawal

Hello - So I signed up for $5 no deposit bonus and managed to complete wagering
Maximum withdrawal is $25 right
I have $21, can I withdraw the $21?

12:37
One moment

12:39
Okay

12:43
After you wager the bonus X25 times you need to wager those earnings, 10X times
Then you make a deposit, and and wager it 1x time

12:42
So I need to wager my balance again?

12:43
Damnnn

12:44
Yes

12:45
So $12x10 right?
and the max cashout?

12:48
25 EUR or the equivalent currency

12:49
25 + my deposit amount?

12:51
Just the deposit

12:52
So if I have $25 left of no deposit bonus and after I wager my deposit I have $50 left, can I withdraw the $50?
I am confused.

I am really pissed at this term and find it ridiclous that I had to wager my winnings x10 again after bonus wagering was complete. Just say the money is not withdrawable and Ill come to terms with it, but really now?

I have my serious amount of doubts now to claim that 100% deposit bonus like I was planning to this morning. Feel like I have been robbed and cheated.

Hello Fiekie247,

Could you please send me your casino username in PM inbox and we'll contact the casino to find out what happened. 

PM sent- Note: I did end up losing all my winnings, I just felt I wanted to report that terms are ridicilous.

Also I see they list PlaynGo at the bottom of their website, but there is no Play N Go slots there and I am not restricted for Play N Go on any casino.

My account is blocked now. This is just amazing what this casino is inventing with the intention not to pay me.

Hello Angel666,

Could you please send me your casino username in PM inbox and we'll contact the casino.

I understand your point of view, I would do the same if I was you play it till it's gone because you do not have any trust in the casino anymore (if you ever had before). I may be honest, the way the casino looks it reminds me of the notorious 1x casino.

Hi all,

I have the same complaint as Angel666. Whatever I do, they refuse to verify my account under any circumstance. I have this issue with both Campeonbet and Evobet. Didnt know at the time but they are owned by the same group and they are probably mad at me for winning at both bookmakers. They keep rejecting my utility bills for no reason. In total I have sent over 10 documents proving my identity and address. Utility bills, internet/tv bills, bank letters, proof of incomes etc. Their go to reply to my documents is: "Your document is rejected. Send another one." If they give a reason its something ridiculous as  "the document doesnt have a barcode" or give no reason at all. I have asked them to ask for different means of verification but they dont comminucate with me. From my free will I sent a selfie video showing myself with the utility bills and ID card. Still no answer. I have sent them every possible document that I recieve. I have sent every new utility bill with each month but they reject these without a reason.

So im hoping LCB can mediate this and help me out. Please do not take the following as an acceptable answer. "The customer has failed to provide the requested documents" As this is what they keep saying. This is not true. I have sent everything they have asked and more but they reject me no matter what.

My username with them is "sander" Thank you in advance.

Hello thunder,

Thanks for providing us with your casino username. We'll contact the casino rep to find out what's going on. Keep you posted.

Hello Thunder,

Please accept our apologies for any inconvenience created. 

We would like to ask you your email address in order to review your complaint and help you, as the campeonbet username is your email address.

Kind regards,

Campeonbet team

I sent a private message with my email.

Dear Customer,

We apologize for any inconvenience created. 

We are extremely concerned about customers' safety thus, we follow strict procedures. 

Looking into your case, we can see that we requested a document that was never provided from your part.

For further details, please contact us and we will do our best to resolve your complaint.

Kind Regards,

Campeonbet Team

These are not strict procedures, these are impossible procedures. I have asked you like 10 times by email what document exactly do you want? You do not reply. 

Also, why are you rejecting my utilty bills? I have sent the bills of august, september, october, november. You have rejected all of them WITHOUT A REASON. Explain.

Can I get an update please?

wow i very rogue what they r doing.

Hello thunder,

We've sent another email to Campeonbet Casino rep to reply in this thread regarding your issue. Keep you posted.

Dear Customer,

We are sorry for your dissapointment.

Our KYC team has requested alternative documentation which hasn't been provided from your side.

This is part of our T&C's and we need to comply with internal requirements.

For further details, please contact KYC team via email and we will do our best to resolve your complaint.

Kind Regards,

Campeonbet Team

That is an outright lie! No, I will not send you an email. You rarely answer and if you do you are rude and you dont say anything constructive. At least here you respond and are polite. We communicate here.

Again. Why are you rejecting my utility bills?

Also, again. "requested alternative documentation" Total BS. You never specify what are your requirements or what kind of document do you want. All you say is "Document rejected. Send another one." Whatever document I send, you reject it no matter what because "We have the right to reject. Check the terms."

So Im asking. What are the requirements for you to accept any document and what kind of document are you requesting? "Send another one" is not good enough, ok.

Also for the record I have never registered at Svenbet but since I opened this complaint I am getting spammed by their promotions. You want me to register there so you can scam me there too?

Ok Ive had enough of their arrogance. Its time to show what kind of responses they are giving me.

Firstly, how amateur is this? "we v=will" "a thousand times" 

I pretend I dont understand?Its true, I dont, because you have never asked on what you want specifically. Why are you lying?

Ok but lets settle this then, Campeonbet.

Please tell me ONE more time then, on what exactly have you stated "a thousand times" ?? What is it that you want??

P.S. They have replied many times to me by email and I asked them twice to head over here to explain why are they rejecting every new utility bill I send. A no-reply either by email or here on that matter.

I see that Campeonbet has been online here but chose not to answer. They are now ignoring my emails as well, again. Could someone from LCB ask them to comment please?

I would still like answers to two critical questions. Why are they rejecting every utility bill I send and what exactly have they asked for "a thousand times".

Thank you in advance.

Hello thunder,

We've sent them another reminder email to respond regarding this issue in the thread. Keep you posted.

Dear Customer,

We are sorry for the delay, however prior to answering we need to investigate your account with the relevant department.

Our KYC team has requested alternative documentation which hasn't been provided from your side. For further verification, KYC team may request additional documents and this is part of our security procedures.

We would really appreciate to receive the additional document that we requested in order to resolve your dissapointment.

Kind Regards,

Campeonbet Team

Unbelievable.... Same copy paste of a generic statement again. Still not answering questions. Still not giving any detailed instructions on what they are asking. This is impossible. 

LCB is this acceptable behaviour?

Let me also summarize on what I have sent them.

1) ID card front and back - accepted

2) Proof of deposit - accepted

3) Proof of income - accpeted

4) Sreenshot of skrill personal information (confirming address) - accepted

5) Bank statement detailing my housing loan - Rejected because it is not a statement (it is)

6) Internet bill - Rejected because document doesnt have barcode

7) TV bill - Rejected because no barcode

8) August utility bill (has barcode btw) - Rejected without a reason

9) September utility bill - Rejected without a reason

10) October utility bill - Rejected without a reason

11) November utility bill - Rejected without a reason

12) Selfie video showing myself, my ID card and my utility bills - no answer/rejected

Yet they still keep asking for new documents without detailing on what is required. 

I produced two more documents.

A PDF file showing transactions for 30 days  and an encrypted secure bdoc file which includes the banks certificate and a digital signature also showing transactions.

They rejected these because the documents dont have stamps or a bank logo.

I mean seriously. They are asking for a stamp on two digital files. How laughable is this.

Has LCB before contacted them with simply with a request to answer here? Could you please ask them to answer on what is it that they have asked "a thousand times" ? Why are they rejecting my utilities wihtout a reason?

Thank you.

Hello thunder,

We've asked already Campeonbet to specify what additional documents you need to provide. We've sent them another request to specify what exact documents have to be provided.

Dear Customer,

We are sorry for the delay and the inconvenience created.

Our KYC team has reviewed your request and alternative documentation should be provided from your side.

The address verification document should be either telephone or energy bill. It should be colored, with barcode on it and received by post.

We would like to inform you that none of your documents meet these requirements and you keep sending the same document. As long as you do not send the appropriate document, the verification process cannot be successfully completed.  

We would really appreciate to receive the additional document that we requested in order to resolve your complaint.

Kind Regards,

Campeonbet Team

What same document?? You scum liars, unbelievable. The 12 documents that are mentioned here plus I have sent you another three after that. You rejected my bank statement of transactions because it didnt have a bank stamp (ON A DIGITAL FILE!) Today I sent you a new bank statement on paper which now has a banks stamp and an employee signature.

The last 2 months you have NEVER mentioned any specifics on your document requirements. Now after you have seen all of my 15 documents that I have sent you come up with these impossible requests so you can reject my documents. Why didnt you give me any reasons earlier? You have only given your insane reuqirements after you have reviewed my documents.

So you are demanding an energy/utility bill (which I have produced for 4 months straight) It has a barcode it is recieved by post, but because it does not have colors like red yellow or blue on it you disqualify it??!! Insane.

My internet/mobile bill - It has purple colors on the document, but because it doesnt have a barcode on it you disqualify it. Again, insane!

I have sent you three different bank statements, all of them show my address!

You accepted my screenshot of the Skrill personal page, which also confirms my address, why isnt that now good enough?

So as it is evident, Campeonbet will do anything in their idiotic mind to reject me. Making up rules after reviewing my document, coming up with new excuses with each new document I send. I feel like I have cut off my ear and given it to them. I have produced absolutely every document that exists in my life! Every bill, every statement, my housing loan, video selfie.... all for nothing.

In light of this may I ask LCBs comment for this situation? Dont tell me you view these actions by Campeonbet as acceptable. I would strongly suggest to make the members of this community somehow more aware of this disgusting behaviour.

at the end of September there was a no Deposit bonus action from them. I played it put on a withdrawal of $ 40. but a few weeks later the withdrawal was canceled and the money was written off. I would like to know how long such facilities live by their rules? and does it extend to funds not on the bonus balance?

in September, I bet on the withdrawal of $ 40. why didn't you send me a letter and write them off?
15:21
Thank you for contacting Evobet! My name is Jack. How may I help you today?
15:22
One moment please to check your account.
15:23
I found the letter but it says on the abolition of the conclusion but there is no saying what needs to be done to get it
15:24
why was it written off so quickly
15:25
you cannot withdraw any money because your account is not verified yet
and what letter please?
15:26
Dear Customer,
We are sorry to inform you that your withdraw request has not been approved.

For further info, please send us an email at [email protected] and team will be happy to assist into resolving any remaining issues.
15:27
"In order to be able to withdraw, you will need to send the following documents via email to [email protected].

A proof of identity which can be one of the following:
- National ID
- Passport
- Driving License

A proof of your residential address:
- Utility bill (Phone/Internet, electricity, water)
- Bank statement

A proof of funds:
- Copies of both front and back side of the card. Please cover the 8 middle digits of the card number and the CVC number from the back side.
- Bank statement showing the transactions to Evobet stamped and validated by the Bank.
- A screenshot from your e-wallet account showing your deposit to Evobet "

May I help you with anything else today?"
15:28
and what if I upload these documents, you give me back the balance of $ 40?
15:28
you cannot upload any document, you will need to send the documents via email to [email protected].
15:29
unfortunately we cannot refund any money.
Is there anything else I can help you with?
15:30
why can't you return them?
15:31
because we cannot return money, you have played them. unfortunately we cannot.
15:32
they were on my account balance. I never played. why did you write them off?
15:33
because it was bonus money that has already expired, it was not your deposit
15:34
you have the point of the rules with the term ? what is the item?
15:35
we cannot credit you any bonus money that has expired, check all the terms fro our promotions page please,
Can I assist you with anything else?
15:37
Please bear in mind that if you do not reply the chat will terminate.
Thank you for contacting us. Wish you a lovely day.
closed the chat

Hello иван иванов,

Please private message me your casino username and we'll contact the casino. 

Is there an update on my case?

Hello thunder,

We've contacted the casino and asked them to undertake a review of your case. We'll let you know what's going on as soon as we get a reply.

@thunder - the reps keep giving us the same answer after every mail we send:

The player should provide alternative documentation:

The address verification document should be either telephone or energy bill.
It should be colored, with barcode on it and received by post.