Boss Partners Support and Complaints Thread

Hello everyone,

I'm Tim, a representative of Boss Partners. I'm here to help with any questions or requests about our casinos: Cashwin, ZipCasino, Sushi Casino, Spinaro, Goldspin, Winsane, and Betovo.

• Offering games from top providers.
• Regular updates, personalized bonuses, and responsive support.
• Constantly adding games, payment methods, and enhancing bonuses and loyalty programs.

Our support team:

• Working hours: 24/7
• Contact info: Casino live chat or Email 
• Response time: Instant live chat

We're here to ensure you have the best experience possible at our casinos.

Best regards,

Tim
Boss Partner Representative

Welcome to the BEST Forum BossPartners! 

Welcome on board, BossPartners! 

Welcome to the LCB forum, thanks for signing up 

Welcome BossPartners!

Thanks for signing up to assist our members.

Welcome to LCB.

Hi.

I have a pending withdrawal with Spinaro that is overdue. Withdrawals are supposed to be done within 72 business hours and that time has passed. Furthermore I am verified and have successfully withdrawn from this casino before. I have enquired many times why my withdrawal is late but all they are saying is that they are working to process it soon, without giving me a timeline for resolution of this issue.  I have attached screenshots of my last chat with them. Please ask them to process my withdrawal. This casino doesn't use usernames however my email address with them is th***. Please redact the email once you have seen this complaint.

Hello ntm1993,

We've contacted the casino rep regarding this matter. We will update you as soon as we hear back from them.

Thank you.

Hello,

We are open to constant feedback and player's opinions and we are glad that we can offer you a public response to your case. We are delighted to inform you that our payments team approved your withdrawal and your winnings should be already in your account.

We understand that this process may be complex, however, we are here for you and happy to help you on any matter. If you have any further questions or need any assistance, please don’t hesitate to reach out to us. We're here to help.

Have a lovely day,

Spinaro team

Hello ntm1993,

Could you please let us know if you have received your funds and how much you were able to withdraw (We collect this data solely to create yearly complaint-related statistics)?

Thank you for your cooperation.

Hello ntm1993,

Since we haven't heard back from you, yet we have a response from the casino rep, we will consider this case RESOLVED.

Apologies. I thought I had responded. Yes, the issue with Spinaro was sorted and the funds I received were $357.48. But now I have the same issue with Sushi casino. I have a delayed withdrawal and I'm not getting answers as to when it will be processed. I'd appreciate help with that. My email address with Sushi casino is t****com and please redact the email when you read this message.

My withdrawal is late with sushi casino. I have withdrawn from them twice before (and to be clear, I am fully verified). The first time everything went well without problems. The second time my withdrawal was severely delayed but an agent said it wasn't likely to happen again but now my withdrawal is late yet again. The 72 hour period for processing withdrawals has long passed (we are into the 4th business day now) and the agents are utterly unhelpful. They just keep saying my "request has been forwarded" but nothing happens despite them saying it will be processed "soon". What's also frustrating is that during one of my chats I explicitly asked the agent, Darcy, whether my withdrawal was on track to be processed by last night, and the agent said yes. The transcript of that conversation is available as a screenshot. I went to the livechat again and it was utterly unhelpful. The agent would not give me a timeline for resolution and this is just frustrating. I'm tired of hearing platitudes and copied and pasted messages while nothing is happening. I just want Sushi casino to process my withdrawal. The casino doesn't use usernames but my email associated with the account is t****. Please redact the email once you've read this message.

Hello ntm1993,

Which payment method did you use? Please note that the processing time can depend on that as well.

Thank you.

I requested the withdrawal using crypto. It's still pending so it hasn't been sent to a payment processor yet. 

We will contact the casino rep regarding this. Please keep an eye on this thread for further updates.

No problem. Please hide my email address, which is shown in my post detailing this issue.

Hello, 

We are currently investigating with our Customer Support team and will come back shortly with an answer :)

Have a lovely day!

Thanks for your response.  I hope the withdrawal is processed very soon. 

I just got the withdrawal.  Thanks so much. You may mark this complaint as resolved

Glad to hear that ntm1993! You are most welcome! 

We will now mark this case as RESOLVED.