BonusBlitz Casino Support and Complaints Thread

I sent my user name via private message 

I was NEVER given any replacement bonus!! I would like to have my winnings put back into my account.. it was 62 dollars! 

Yep- they had an issue with a game. I had just played the game and since they had an issue they took my winnings away. Just removed them. 

I have an issue. 
I want my winnings put back onto my account. It was 62 dollars you removed after I played a game that y'all had a technological issue with. Not my fault you had the problem. Why remove my winnings? Because I said something was wrong with wagering on the game?! But did you remove everyone else's winnings or just mine?

In regards to the " replacement bonus", I had already played the game and had winnings from the game. 
did you remove everyone's winnings also or just mine? I'm not sure how you thought that was appropriate since I'd played the coupon already and had my winnings in my balance! 

Hello Ericadawn,

Thank you for sharing your credentials with us. We will notify Casino Rep in order to help you with this issue.

Keep you posted.

Hello ericadawn11-0,

We hope that you are well.

Please note that due to the game malfunction, the bonus on your account had to be canceled. 

The Casino provided a replacement chip in value of $10.00 and furthermore, the same 77 free spins bonus was issued once again once the replacement game was added. These bonuses were offered by the Casino and accepted from your side.

Your free spin winnings can be reimbursed by the Casino, however, the reimbursed amount will then have to be lowered by $29.25 as that was the value of replacement bonuses. The wagering requirements will be, of course, set to the amount that was remaining at the moment the initial bonus was removed.

Please let us know your decision is through a private message.

Kind Regards,

BonusBlitz Management

Okay. So you are putting 32 dollars on my account with a playthrough of 123,000.00? 
sure. Since you seem to think that's fair?!?!

Hello ericadawn11-0,

As Casino Rep said clarified, the bonus has been replaced, and the rules of that bonus can not be changed. Our advice is to reach out to Live chat and express all your concerns. Really hope that you will be satisfied at the end.

Wish you luck!

they just said that they can put the winnings minus the amount won from another bonus back onto my account. I was just clarifying 

Bonus Blitz Rep-

you told me to send a private message with my response regarding the remaining balance being added to my account.. that was 4 days ago and I'm not sure how to send you a private message. So yes add the difference of the two to my balance. 

Hello ericadawn11-0,

We will inform Casino Rep to add the difference on your account. 

Thank you for your understanding.

Hello ericadawn11-0,

We trust that you are well.

The CS team was instructed to credit the bonus to your account. As we can see, you have successfully played your bonus.
We hope that the bonus was to your satisfaction.

Should you need any additional assistance, please do not hesitate to contact us.

Kind Regards,

BonusBlitz Management

I played a no deposit free spin reward that was in my rewards played it out played out all the play through and played until winning balance of $50.09 went to withdrawal and could not because I had to verify. No problem uploaded all required documents and notified support. Few days go by no email or response asked live support about it. Live support said that I can deposit $10 with bitcoin and verification was not needed so I did exactly that. Notified support and they abruptly ended chat so I emailed support and they responded with a email that told me to do everything I did already. So I emailed management and I got a response to do the same so again and again. No response oh and my $10 never hit my account asked about it they said it would go in when my balance became below $1. So basically forfeit my winnings to be able to get my deposit that I made. Sounds a little scammy if you ask me. At that point I emailed there banking email which live support gave me. I guess because the got tired of me asking about verification and where my deposit is. Sacked them and sent in documents to that email in which I got a auto generated response stating the same thing that support and management has told me. Having exact same issue with brango must be affiliated. 

*Copied and pasted from a compliment I made about brango because it is the exact same Scenario with them.

Hello Stevenful,

Could you please provide us with your Casino Username via private message so we can reach out ti Casino Rep in order to check what is happening with your account?

Thank you in advance,

They are cheap & dirty! Taxed me 4¢ to lower my deposit as to not reward me with the standard next day 20spin loyalty reward! Grimey!

Hello Jameson206,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to check your account?

Thank you.

Hello Jameson206,

Please send us your casino username via private message so we can get in touch with the casino rep.

Thank you

Hello Jameson206,

We will be closing this complaint due to inactivity of submitter.

I like bonus blitz. Except that they do not offer free spins and chips anywhere near as often as the others. 

Hey im already verified and have made multiple withdrawls and deposits(username - KFWINDFW) but this is a complaint of bonusblitz sending constant free spins to my email but flat out refusing to honor them 

Saying "marketing mustve made a mistake" when the emails direct me by name and are sent daily

Chat support says has seen the emails and just say "sorry for the inconvience must be a mistake" 

For being under the same owners as Extreme, brango and the such who honor the codes they send to players it seems as if bonusblitz is just spamming free codes to waste the customers time like they were owned by the VirtualCasino Group.

If marketing is "making mistakes" then the wasted time of every consumer who gambles and wasted there time trying to redeem these codes should be credited 

Hello Kfwindfw,

We will reach out to Casino Rep in order to clarify this matter for you.

Keep you posted for any updates.

Hello Kfwindfw,

We trust that you are well.

Thank you for reaching out regarding your grievance. 

Please note that we have reviewed your account and as we can see, you had no trouble redeeming free promotions on your account given that your last 12 actions are free bonuses. 
E-mail offers are sent to players and our Marketing Team makes sure that the requirements and the stated in those e-mails. Also, we would like to emphasize that not all promotional e-mails provide a free promotion. Some of our offers present opportunities that players might like to take advantage of.

Nonetheless, rest assured that BonusBlitz will provide a number of offers that your account will be eligible for in the coming days.

Thank you for your understanding.

Kind Regards,

BonusBlitz Management

thank you for responding but the 12 free spin  are part of the 75 free spins that were given and those are the only ones honored
and in the emails it shows no requirements listed for teh codes 30fire and 50fire which are the one si was complaiing about

please do make sure the marketing department is including what is needed to redeem the codes  so more players dont feel as if a top casino is just spamming the consumer with "lies" per se. 

have a great day and keep spinnin.

. 

Hello crankenator,

We will reach out to Casino Rep in order to check if your account is eligible for the verification.

Keep you posted for any updates.

IM WANTING TO BE VERIFIED SO I CAN DEPOSIT AND PLAY. I LOVE THE PLATFORMS OF BONUS BLITZ 

So bonus blitz casino, I've been playing with them for awhile now. I finally was able to cash out from the free spins. Again I play at all casinos and the waiting time frame for verification just to withdraw $50.00 is RIDICULOUS! BC almost every time it takes way longer than a week which gets annoying.  Ive had to just have stuff posted about a couple other casinos to get verified quicker. There is no reason why an email that they could easily review in less than 10 minutes should take over a week or how ever long they really please to take.  I mean in all honesty I would like to make a deposit and play at the casino but I cant bc have to wait for the Verification! So I was wanting to get this message out to the Casino rep then selves. Maybe they can help me out. My user name is: C********, email is ********@outlook.com

Bonus blitz, ive played at a lot of online  casinos and you are by far the worst. There's been some shady ones too. Yet you beat them all! 
now after I got an email from you for free spins, you denied my cashout!! For no reason other than system error... where was the error? Was it the hours I played completing the playthrough? Was it your own live chat support for adding the spins? Was it your marketing team for sending me the email? I see you denied my withdraw but if it were an actual error, it should have never been offered or even more so, it should have not been added to my account to play!! You can't just deny a withdraw when it's no fault of the player! This is bullshit!

Hello Henkins25,

Thank you for sharing your concerns with us. We will notify Casino Rep about this matter in order to speed up the process.

Keep you posted for any updates.

Hello ericadawn11-0,

Could you please send us your Casino Username via PM so we can forward your concerns to Casino Rep?

Thank you.

I had an email from Bonus Blitz and they told me to request the payout again. So I guess they are going to proceed with the withdraw request. Thank you for your help. 

Hello ericadawn11-0,

We are glad to hear that. 

Please let us know when it happens.

Thank you.

I received free spins reward and have been enjoying playtime however I finally won $50 and turned in all documents and contacted customer support staff the staff told me to do what I had already done and disconnect chat session three different times this has been three days and I still don't know status of withdrawal, not even pending!!!???

Hello Starl Cooper,

Could you please provide us with Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Hello Starl Cooper,

Could you kindly send us your Casino Username  via private message so that we may contact a Casino Representative to assist you?

Thank you in advance.

Hello Starl Cooper,

We will be closing this complaint due to the inactivity of the submitter.

I have tried several times to contact bonus blitz support via email and chat. They never reply and the chat is just automated. I recently won from a no deposit bonus. My account is verified. When trying to withdrawal $50 it was declined. Now my balance is $0, I assume due to not making a deposit prior to attempting to withdrawal. I was not aware I needed to deposit. Can I make a deposit now then withdrawal the $50? Thanks. 

Hello Jeffoh H,

Frist of all, welcome to LCB, glad to have you here! 

Can you please send us your casino username/ID via private message so we can inquire about your situation with a casino representative?

Thanks.

I finally was able to contact someone via chat and found out the issue. Thanks. 

Hello Jeffoh H,

Glad to hear that! We will mark this case as Resolved. 

I have recently create an account bonusblitz casino using lcb coupon and completed wagering requirement. After that my country was showed as Canada. But I am from sri lanka. There was no option to select the country when I sign up. I have asked many times through casino support to change the country even before completing wagering requirement . All other details of my account matched to my identity. there were 268$ on my account and they said i can withdraw only $50 and now i cant even log in to my account. After deactivating my account they have sent an email saying that they do not accept clients from sri lanka. But when i claim the bonus, there wasn't my country in the list. Now they have added it in to the list. 

Hi Dinidu,

Thanks for bringing this to our attention. The casino rep will be notified. Keep you posted. 

Hello Dinidu,

We hope you're well.

Please note that upon registration, your country is registered by the IP address you are signing up from. Given that your registered country is Canada and the documents you have provided is from Sri Lanka, your verification request was denied.
Although BonusBlitz allows VPN usage while playing, upon registration it is not allowed as that way you will bypass any automatic restrictions that are in place. As stated, if you have not used your VPN, you would have seen that players from Sri Lanka are unfortunately not able to register.

Following the data mismatch, we were unfortunately not able to allow you to continue using the Casino's services.

Thank you for your understanding.

Kind Regards,

BonusBlitz Management

Thank you for your reply. But when I chat with live support they sent me links to change the country.  But that link didnt work for me. I have been sending you emails and asking help for almost 10 days but all I heard was i can change it in account settings ir by sending an email to finance team. Even support team ask me to complete wagering requirement to get my country changed. Even about the VPN use upon registration, there is no point at all. And about country restriction, there wasnt my country at the list even on LCB or your website, when i sign up. After this issue, you have added my country to the list. Like I have cheated on your website. The only issue was that i have forgotten to turn off vpn. Even on the same day i got the bonus i have asked you to change my country. If you need I can post all sent emails here as proofs. 

"

Hi Dinidu,

Hope that you are well and safe.

We're sorry you got the wrong impression, of course we can't stop you from writing to whoever you want, but it is obvious that you have seriously violated the rules of the casino by providing false information to take advantage of promotions that are not available to you.
https://bonusblitz.com/terms-and-conditions

See what you have done here.first of all the promotion was avaliable to sri lanka. Sri Lanka was not in the Restricted counries list in both lcb and ur websites. When i report this issue through live chat and via email, You already knew that i was using a VPN. Even right after I provided my verification documents. few hours after i sign up I saw the country is canada and I have sent many chats, emails regarding this issue. But in this email, it is clear that you have knowingly accused me of violating policies. Everything is clear about your casino from above response from you after closing my account. 

Hello dinidu,

We would like to turn your attention to the General Terms & Conditions, to which you agreed upon joining. The term 7.1.a.c. states that no-deposit welcome bonuses are available only to players coming from the United States, Canada, Italy, New Zealand, Norway, and Sweden. 

https://bonusblitz.com/terms-and-conditions

We must also state that should you have registered your account to Sri Lanka, you would not be able to claim a no-deposit bonus. 

Following the data mismatch, for which you have been informed by our Banking Department, your winnings were unfortunately voided.

Please let us know if additional information is needed.

Kind Regards,

BonusBlitz Management
 

I see that the new policies also updated. I dont need my winnings and I just wanted to report what happened, to my casino fourm. Because i have been here for more than 6 years. Anyways Thank you for your replies

Unfortunately, you were not eligible for the free bonus therefore you couldn't play. We'll mark this case as Resolved. 

User Mis****

I've been a loyal patron of BLITZ for quite some time and this week I've deposited a total of $132 and change I decided to reach out to the reps only to get disregarded like a step child tells me they don't offer cashback. 2cd I haven't received my weekly spins nothing if this is how I'll be treated I will definitely go where I'm much more appreciated this has me LIVID.... 

Hello Slotqueen82,

Thanks for sharing your casino credentials with us!

We will reach out to casino representative to inquire about your case.

Keep you posted.

Hello Slotqueen82,

We have reached out to the casino again.

Keep you posted.