Hello James,
We hope that you are well.
Thank you for showing concern for the players that have grievances with BonusBlitz Casino.
We do hope that you understand that the Verification procedure is mandatory and cannot always be successful. The Casino must be responsible and in cases such as the one above, when there is suspected documents manipulation, the Casino must be extra careful.
BonusBlitz Casino is adamant on making sure that all players are treated fairly and that they are gaming in a safe environment. A safe environment means that users that according to our Terms & Conditions are not allowed to participate in games of chance, minors especially, must be prevented from doing so.
We are, of course, not making any knee-jerk decisions, hence, the user is allowed to re-upload the documents to clear any possible misunderstanding.
This extends the entire procedure, however, we believe that all users have the right to correct any potential mistakes.
Thank you for your understanding.
Kind Regards,
BonusBlitz Management
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