BonusBlitz Casino Support and Complaints Thread

I think that this normally works as indicated in my equations and that each bonus is separate not the total sum. At any rate I completed playthrough and withdrawal was denied pending KYC as follows.

So not unlike many of the horror stories already posted here, I had a bad withdrawal experience here and after receiving payment. Immediately submitted a request to close my account and delete my data. Weeks later I get an email offer too good to pass up.

Knowing my account had been deleted I created a new account, and upon login attempt blocked straight away.

Assuming I made some mistake, I tried again, success. Apply the emailed bonus, completed playthrough, request withdrawal, initiate KYC.

Received an email that withdrawal is denied due to multiple accounts. Email also reads the account used to complete KYC is the only account accessible moving forward and all other accounts are deactivated.

Months later I decided to use the 40% no rules promo. Complete playthrough, request withdrawal, request denied for multiple accounts again.

I didn't get the notification that the withdrawal was denied until I tried to login and check the status presented with error message Login Restricted "This login is restricted at the moment"

Note, I received an email stating that I only have one account. 

Now I check email and see a the message that I need to complete KYC. I cannot upload documents bc I can't login so I have to email them. Ok Done submitted the same docs for the 3rd time within a year. I'm told this could take 0-5 days though in fact less than an hour the first and second time. Difference here maybe that withdrawal amount is 1500

After submitting docs I get a followup email

----------------------------------------------------

Hope that you are well and safe.

Please be aware that our banking team will need to review your account for all future actions. You will receive a notification from our team once the review is complete.

Thank you for your understanding and patience.

Kind Regards,

Randy

Bonusblitz Support

----------------------------------------------------

 "review your account for all future actions"

^I don't even know what that is supposed to mean as if I were to deposit here again?

  It's been one day since submitting docs and no update.

***EDIT***

Regarding the first deposit/withdrawal issue causing me to request termination of my account:

I deposited with welcome promo met play through initiated a withdrawal
This withdrawal was declined with reason "Bonus balance is not redeemable"

But wait, bonusblitz initiates an automated process when play through is complete, it displays a popup banner with checkbox to confirm that you accept the terms. The process automatically deducts the bonus balance from your account and displays your current playable/redeemable balance.

Deposited 250 w 100% match
Balance when meeting PT 1000
Balance after banner popup 750
I requested withdrawal of this amount, but after all of the back and forth I was only able cashout ~525. So they essentially stole part of my winnings the first time playing/depositing. I've never had similar experiences at any of the following:
-- casinoextreme
-- casinobrango
-- mrocasino
-- eternalslots

I posted the initial issue with my deposit before reading some of the issues other players posted but happy/sad I'm not the only one. This place has some serious issues. It's almost as if the support staff job is to take whatever action they can to stop players from cashing out or minimizing the cashout amount.
lesson learned

Sent 2 days ago

sent still waiting on 3rd kyc at bonusblitz where I've withdrawn from before...4days in now

Dear Bobby Lee,

We have referred the casino representative to your latest posts and will notify you as soon as we get a response from them. 

Keep an eye on this thread for the updates.

Hello Bobby Lee,

We trust that you are well.

To be completely, honest, I'm not sure where to start.
You have just confirmed that you have opened not one, not two, but four accounts at the Casino? Regardless of the bonus issue, you must be aware of the fact that a user can only have one account registered at the Casino. This is one of the quintessential rules of any online casino, not just Bonusblitz.
You can, of course, see the Terms & Conditions at all times here:

https://bonusblitz.com/terms-and-conditions

As for the bonus percentages, I can assure you that the bottom line shows the sum of all potential bonuses as that was the intended design.
This can easily be checked by simply going through different deposit options and methods. You will see that the number on the bottom is always the sum of two other bonuses.

Regarding the pop-up, it serves only to inform you that the bonus playthrough has been met and that the terms of the specific promotion are still in full effect. Bonus amount is removed manually prior to finalizing the withdrawal. 

Please provide your account details to LCB so we can expedite the verification procedure and review if you indeed have multiple accounts.

Thank you for your understanding.

Kind Regards,
Bonusblitz Management 

I commited the details requested on July 12th. Documents were submitted and I received a confirmation now when I request an update the response is that I need to submit documents. I already provided an explanation for the number of accounts created AFTER you stole from me and I had the initial account deleted. Doesn't change the fact that I submitted the documents multiple times and you still haven't payed.

Hi Robert,

Hope that you are well and safe.

You need to send documents for verification 

-Front and back photo of your identification card, driver's license, or passport;
-A selfie with your ID;

 

Kind Regards,
Hannah

Documents Bonusblitz
 

Your request number: 4285029

See More

4285029:1081494

I commited the details requested on July 12th. Documents were submitted and I received a confirmation now when I request an update the response is that I need to submit documents. I already provided an explanation for the number of accounts created AFTER you stole from me and I had the initial account deleted. Doesn't change the fact that I submitted the documents multiple times and you still haven't payed.

Hi redacted,

Hope that you are well and safe.

You need to send documents for verification 

-Front and back photo of your identification card, driver's license, or passport;
-A selfie with your ID;

 

Kind Regards,
Hannah

Documents Bonusblitz
 

Your request number: 4285029

See More

4285029:1081494

I sent documents 3 days ago as previously stated yet when I ask for an update I'm told I need to submit documents.

Recieved the following after submitting the same documents that were previously used to complete kyc on 2 separate occasions. So when they run out of time they make more excuses. I've submitted high quality photos of the requested doduments images are up to 3MB perfectly legible. This place and these people are nothing short of crooks and criminals.

Hi redacted,

 

Hope that you are well and safe.

Unfortunately, the quality does not satisfy this purpose, more legible details are needed. Please, try with daylight outside, it will surely be of much better quality. Also, the help of another person is usually very successful. 

 

Kind Regards,
Hannah

Documents Bonusblitz

Your request number: #######

Hello Bobby Lee,

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam.

Thank you for your patience.

Dear Bobby Lee,

We received a response from the rep that your account has been successfully verified. We will mark this case as RESOLVED.

Here's a little piece of honesty that everyone should see here at BONUSBLITZ.

LEAVE IT HERE SO PEOPLE CAN SEE IT!

THEY HAVE ALWAYS SAID THEY DON'T OFFER CASHBACKS, right everyone who knows how great all of their casinos are.

IT SAYS RIGHT THERE THAT THEY DO!!!

BUT IN FACT THEYYYYYYYYY DON'T

Hello blacky777,

We trust that you're well and safe.

Please note that Bonusblitz currently doesn't have an active cashback promotion.
This, of course, does not mean that it will not be impletemented in the future, therefore, please keep an eye on the My Rewards page as it might be activated soon!

Sincerely,
BonusBlitz Management

Where do I start? 🤔
Let me begin with how consistently disrespectful, condescending, & inattentive chat support is to players. They (yes, every one I've chatted with) are unwilling to be of any assistance to players, especially depositors. Reputable sites, such as LCB & NonStopBonus, rarely (only once that I can recall) post existing player codes that are invalid for any casino. Example of support, or lack thereof: I make a clean deposit, lose & attempt to redeem a no deposit bonus for existing players. Code doesn't work in redeem section so I head to chat support. Unlike all the other casinos that I'm a long-time depositor, chat support immediately denies the codes. Without making the slightest attempt for me to explain that I deposited and lost, their response is either 1) you have to make a deposit before claiming code 2) only our website provides the codes so check you email for future rewards (which never come) or the best one is if I do make a withdrawal & try to claim a code 3) your last action must be a deposit. NO WHERE on any code T&C’s posted for Bonus Blitz does it say this. I have yet to see it within the T&C’s on ANY casino codes such as Extreme, Brango, Yabby, MrO, etc. I NEVER HAVE AN ISSUE WITH THESE CASINOS. Its only Bonus Blitz that pulls nonsense to avoid rewarding players. 
The MAIN reason I stopped depositing at Bonus Blitz is their complete & utter disregard for showing loyalty to players. 
There is no motive to make a deposit, because unlike the aforementioned casinos, if you lose you get a few free spins the following day on an old low paying game. I don't understand why these issues aren't being addressed by the casino. There are numerous complaints &reviews with the same issues and nothing is done by Bonus Blitz ro fix & address these issues. Until then, ill keep giving my money to the handful of places that respect & show their gratitude to their players. 
 

Hello cajunmama,

We contacted the casino representatives and referred them to your post. Keep an eye on this thread for the updates.

Hello cajunmama,

We hope that you are having a lovely day.

I would like to apologize in the name of BonusBlitz Casino if you have felt disrespected or mistreated at our Casino at any point. I can assure you that none of our agents had the intention of being rude or condescending. Still, our primary goal as a company should always be customer satisfaction hence correspondence through Live chat should always be a pleasurable experience, regardless of the topic.
If possible, please let us know here what specific bonuses were you interested in so we can review your account.

Thank you for your understanding and I'm looking forward to hearing from you!

Sincerely,
BonusBlitz Management

Hi,

im trying to get in touch with the banking department to see what is going on with my account verification.

I have been waiting to get approved so I can try and request a withdrawal.

thanks

Lane D

Hello Ldobies91,

First of all, welcome to LCB!

Could you please tell us how long has it been since you submitted the documents for verification? Please note that some casinos need several days to review the documents.

Thank you.

Hello Ldobies91,

Any updates? Were you able to get your account verified?

Hello Ldobies91,

Since we haven't heard back from you we'll consider this case CLOSED due to the submitter's inactivity.

I had a couple accounts a few years ago, but went to support and told them myself and they claimed if I deposited everything would be square. So I deposit, lose, but could once again redeem coupons. I win with the first one I redeemed. Go to withdraw and they gave me the lamest excuse as to why they weren't gonna pay me. And I told them over and over, "your support agent was the one who said this wouldn't happen." And they refused to even give me the support logs. Screw Blitz, everything about it feels less than every other sister casino similar to it. Interface is kinda clunky and yeah they're straight liars. 

Hello Zachsherwood,

Thank you for sharing your experience with the LCB members. 

If you need our assistance, we're here.

My username is Ja***. I’ve followed all the rules. I’m a crypto depositor. I sent my ID and selfie. I should be allowed to withdraw since I’m a crypto depositor anyway… can you please check on my status and why i can’t withdraw?

Hello Jambitionn,

First of all, welcome to LCB.

Could you please provide us with more information? Have you contacted the casino's live chat support regarding your withdrawal? Have you successfully completed the verification process?

Thank you for your cooperation.

Hello Jambitionn,

We trust that you're well.

Thank you for reaching out to us. We're happy to inform you that your account is successfully verified and that you may now proceed to the final steps and complete your first withdrawal at BonusBlitz Casino.

Thank you for choosing BonusBlitz!

Kind Regards,
BonusBlitz Management

Wow! Amazing! Thank you so much!!!

BOGUSBLITZ aka bonusblitz is a scam, will close your account when you try to withdraw.

So what happened was that I had signed up at BONUSBLITZ casino and activated a no deposit bonus to try out the casino. 

Upon me completing their playthrough bonus (wagering approx 40x) I sent in and passed my Identity Verifications,

I then went to initiate a partial withdraw only to have it pending in que, when I reached out to them I was told that a “NO DEPOSIT” BONUS requires the user A minimum “VERIFICATION DEPOSIT” of $25. So yet another loophole but it was worth it as I had won $600+, so I withdraw $400 and leave $200 in my account for capital but in the back of my mind. 

Red flag for this casino were starting. 

Their FAQ states: it will be a 4-12 business days for them to verify, and release the funds, so I waited and waited, when I still didn't see the deposit weeks later I contacted support.

Support PAUL sent the following: Please note that the verification process takes up to 5 business days. Our banking department should come back to you via email to notify you when the process is done. Thank you for understanding.

When I did not receive my withdraw I attempted to login to check the status, I found out I was locked out of my account. When attempting to login prompt states  “This login is restricted at the moment”. 

So I tried live support but got a dead link.

Also NOTE: when clicking the live chat button for their support team, you may not speak with a live agent when you cannot login. They make you click through different avenues just to find a contact email. More red flags!

Long story short, I waited 5 days and received an email. 

“Sadly, your earnings from the free money promotion have been dismissed.”

Crazy how in the same email it states that -

If you deposited with cryptocurrency and want to withdraw your winnings, …, you don't need to worry about account verification.

So I had to wait days for a response and just to find out I don’t need to verify account AND they basically just stole my entire balance. 

If BONUSBLITZ would like to mediate this issue for an updated review, my ID: AbundanceM3 , I’ve already sent multiple responses in the last week but have not received a single response. 

STAY FAR FAR AWAY FROM THIS “BOGUSBLITZ” BONUSBLITZ CASINO! BIGGEST SCAM OUT THERE! SAVE YOURSELF THE HEADACHE AND FALSE HOPE THIS CASINO PORTRAYS. 

Hello AbundanceM3,

First of all, welcome to LCB.

We contacted the casino rep and referred them to your post. Please keep an eye on this thread for updates.

Hello AbundanceM3,

We trust that you're well.

Thank you for sharing your grievance with us, we have reviewed your account and we're happy to say that we have information about what happened.

As you are probably aware, given that it is a standard requirement at any online casino, a user is allowed to have only one account registered. BonusBlitz has the same requirement which is stated in the General Terms & Conditions to which you have agreed upon joining.

https://bonusblitz.com/terms-and-conditions

5 USER ACCOUNT

b. "Each Player is limited to one User Account. The Casino reserves the right to close all of the Player's accounts if it is discovered that they have opened multiple User Accounts, in which case all potential winnings and bonuses will be regarded as void and invalid."

Upon inspecting your account, we have noticed that you registered a total of 4 accounts in an attempt to take advantage of our generous No-deposit welcome promotions. This was confirmed during the verification procedure and you were promptly informed of it by our Fraud & Risk Department.

Although your latest account was deactivated, which is in accordance with the Terms & Conditions, your original account remained active and you are welcome to continue to use it.

Thank you for your understanding and should you need any information about the accounts you registered and the one you may use, please do not hesitate to contact our Customer Service.

Kind Regards,
BonusBlitz Management