BonusBlitz Casino Support and Complaints Thread

I recently won $50 from bonus blitz free 75 spins. I tried to withdraw the $50 and it declined and said something about a deposit required. I had about $18 in LTC in my crypto portfolio so I decided to deposit it to bonus blitz hoping that would release my $50. Shocker, the $18 transaction is complete and no money is showing in my account on bonus blitz almost an hour later. I emailed support and their response was to attempt a withdraw so they could tell me my play requirements, even though not even 24 hours ago I did attempt 2 withdraws, so clearly they either don't care or didn't even bother checking. 

Hello watty2193,

We are sorry to hear that you are having this kind of issue.

Do you have any proof that you made a deposit?

Yes, the picture I just attached to my original post. 

If you are familiar with crypto, you look up the address I sent my money too see that it is a wallet associated with bonus blitz 

Hello watty2193,

Thanks for the update.

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case?

Thanks!

Hello watty2193,

Can you please send us your casino username/id via private message?

Hello watty2193,

We will close this complaint due to the inactivity of the submitter.

Where can i find the account verification Form? I have sent my ID and selfie already but have gotten no email update and I can't get a real person in the live chat just a chat bot that is of no help.

I'm trying to cash out here and the longer the money stays in the casino account the more I keep dipping into to play more. 

*This is for bonus blitz casino

Hello Mattgibson,

First of all, welcome to LCB! Glad to have you here. 

Please take a full LCB review of this casino here.

Regarding your question:
 

KYC Documents

• ID card, passport, driver's license
• Proof of address
• Proof of payment method ownership
• Proof of deposit
• Time for document verification: 0 - 5 days

• Via email to support(at)bonusblitz.com

Regards,

An incredibly bad experience. I deposited, I took a bonus of 500 plus 500 spins. I have fulfilled the conditions for spinning, I have written to support asking if I can withdraw money. And he said no, that I have to keep playing because the bonus is deducted from my winnings. He gave me bad advice and I lost everything. His guilt was also admitted by his other support colleagues. Despite the fact that six out of eight operators disconnected without giving a reason when I tried to resolve the situation. I haven't encountered such disgusting behavior for a long time. As compensation, they offered me a ten-dollar free chip with a maximum withdrawal of $50 and 30x wagering. What can I do? 

Hello Eva Kalinová,

First of all, welcome to LCB! Glad to have you here. 

Can you please send us your casino username/id via private message so we can reach out to the casino representative and inquire about your case, so we can update you with more information?

Thanks!

Hello Eva Kalinová,

Can you please send us your casino username/id via private message?

Regards,

Hello Eva Kalinová,

We will close this complaint due to the inactivity of the submitter.

Well... ain't that something. Signed up (a while ago) with a welcome offer. Wasn't the greatest experience. Didn't go back. Then I got an email a couple weeks ago for a $111 or so free chip. Completed the wagering requirements (kinda surprisingly). Knew I was going to need to complete the KYC. So I set some money aside to put into my crypto wallet (been empty for a little while, personal choice). Take my selfies and everything they wanted (on Feb 23). Submitted via the casino website AND via email just to be on the safe side. Get an email early early this morning saying everything was accepted, verification complete, and I could proceed to "contact our Customer Service and the Payments Team to continue with the withdrawal procedure." (Direct quote from the email btw).

And then this happened (see attached photo). I mean really? Deleted my account to avoid paying out $50? That's low. Low and petty. That's like ending a friendship because your friend wouldn't give you a cigarette when you asked for one. It just doesn't make sense to me. 

edit to add: I mean... I've misunderstood things before. We all have. But this one is kinda hard to take any other way than "hey you took 2 free promotions in a row. We don't wanna pay you so we're gonna delete your account. Also please ignore the other T&C that state the exception is if it comes from the casino themselves, then you can absolutely have 2 free promos in a row. But ignore that part since we don't wanna pay you. There's the door." 

And I apologize now if I actually am interpreting this incorrectly. Just got me flustered is all. 

Hello SmoogleDorp,

First of all, welcome to LCB! Glad to have you here. 

Sorry to hear about your experience; many casinos prohibit the consecutive redemption of multiple no-deposit bonuses. Unless otherwise stated, you must have an active depositing account to cash out. If a Player redeems one no-deposit bonus and is then offered another, the Player must make a real money deposit into their account in the interim to be eligible to redeem the second no-deposit bonus.

7.1.d This was the first email I got from them in a long time. And I have yet to experience any of these casinos (their sister sites) allow a user to mistakenly claim a coupon. They're pretty on top of that. So I'm guessing "unless otherwise stated" applies here.

Hello SmoogleDorp,

Because our website is geo-targeted, we recommend that you visit the list of all casinos to find the best-rated ones suitable for you.

Perhaps some other casino's terms and conditions will meet your needs. Please carefully read the casino's terms and conditions before engaging with the website.

We will mark this complaint Resolved.

Regards,

Is there any bonus code forums for blitz casino.  Like there is for yabby, extreme, Limitless, etc

Hello cboyce585,

If you are interested in bonuses, here are some links you may find useful

• Here you will see the list of Casinos that have Free Spin Bonuses.
• Following this link, you will be provided with a list of casinos that are offering No Deposit Bonuses.
• No deposit codes are updated daily and can be found here. 
• In this link, you will see our Exclusive No Deposit Bonuses only for LCB members.

Can please help me get verification done at bonusblitz casino it's taking entirety too long n can't get a human answer, idk what deal is 

Hi Kaytur13,

Sorry to hear you experienced verification delay.

We have checked that the time frame for document verification is 0 - 5 days. When have you sent the request?

If this time frame passed, please private message us to contact the casino rep and try to assist you.

Please help me i made deposit n says y'all have received, I have receipt and can send u pic as it has t gone into my account

Deposit to bonus blitz thru Bitcoin 

Huh? I've been verified for while now

Hi kcturnr75,

We are glad you got your account verified. Please let us know if you would need further assistance.

Sent 10 lightning btc to bonus blitz. They state its not thier casino. My apps plural say it went to them. Was posting it for a friend to verify her account so she can withdraw and they straight say not our address when i got it from them 

lnbc144990n1pn9pm29pp52lh95cs8kk7ptze4rc8hfnq0jcxsfaue73587lputvmswx0u94zsdzdxycrxwpcx5mrjgrfwdekzmtpwf5k2v3nyp3x7mn4wd3xc6t50gsrggpkyp24x3pqxyczqv3c8qunxcqzzsxqzjhsp52t4m6qdrdqm82uz7uqjv85tylfhsa55vx0sxn68959nhurgazuhq9qyyssqdse4sgzlhl3ews4nz2f76wdk0gff8lmxup8kkdh2uglws27xpuaky7gr5eh8rky92cw3p7emlf2nq8kj6uz6hkmlhrwxl36sqmnywsgpqpqc35

Invoice which is expired now but totally says paid on my end 

Hi The skylar bros,

Please send us your casino username via PM so that we could contact the casino rep and check your account.

Hi The skylar bros,

We are still waiting for your account details. Please send us your casino username via PM so that we could get in touch with the rep to look into your account and check.

Bonusblitz casino is a scam they dont payout. I played my nbd and met the requirements then when i went to cash out they said my winnings were forfeited because i had multiple accounts which i do not. I informed tgem of this and they have not responded. I recomend avoiding them if you like collecting your winnings

I agree I don't like this site at all after playing and experiencing the way the games hit which is not at all 

Hi Drdoug,

Having multiple accounts is strictly forbidden at casinos.

Please send us your casino username via private message so that we could check your account once again and ask for the proof.

Hi Drdoug,

We are still waiting for your account details. Please send us your casino username via private message so that we could contact the casino rep.

Hi Drdoug,

Since we received no casino credentials from you, we will close this complaint due to the submitter inactivity.

Horrible casino. I reached out to them and asked to have my account permanently deactivated. I can't control myself and need to be permanently banned or else I will just email them to reactivate my account. The customer service rep gave me the wrong email to reach out to have my account deactivated. After losing a few hundred dollars, I was able to get the right email. I asked to have my account permanently deactivated and was told it was done. 1 week later I emailed them to have them reactivate my account and they did. I lose more money and email them asking why I was able to turn my account back on when I asked for it to be closed permanently. They have not responded. I emailed them again providing them with the conversation of me asking a week ago for my account to be closed permanently and asked for a refund. They finally answered and told me no. Stay away from this casino, they have no integrity and prey on people. 

Hi Antney,

Sorry to hear you had bad experience when playing at BonusBlitz Casino.

Can you provide us with your casino credentials HERE so that we could contact the rep to permanently deactivate your account? 

Thank you.

Hi Antney,

We have received your account details and we will check with the rep what can be done. Keep you posted here on the thread.

Hello Antney,

We trust that you are well and safe.

Please note that we have reviewed your account and correspondence with the Casino.
To start off, We must state that our website shows clear instructions on how a user can close his account. The request you made through live chat, although the agent made a mistake and provided the wrong e-mail address, was not valid nor was there any acknowledgement from your side. Furthermore, the e-mail you initially sent that has reached us, did not state a request for permenent account closure. In such cases, future reopening is possible if a minimum of 24 hours has passed since closure.
The moment you have submitted a request for permanent account closure, our attending manager acted in according to the Terms & Conditions and deactivated your account.
We are sorry to hear about your issue and if you feel that you need any assistance in tackling your problem, please do not hesitate to contact any of the services listed:

Gamblers Anonymous
National Council on Problem Gambling

Kind Regards,

BonusBlitz Management

Everything you said is a complete lie and I have the messages still to prove it. Again, you guys are a horrible casino and prey on people. 

In the pictures it shows that I asked for my account to be deactivated and you guys even confirmed that I inquired about that but yet it was not. 

Now I can't get a response from you guys but you'll respond to a post here to try and defend yourself. Pathetic

Hello Antney,

We sincerely hope that you're well.

As previously stated, the moment you have submitted a request for Permanent account closure, your request was promptly adhered to.
All prior closure requests were not permanent simply because you did not express the desire of doing so.
We fully understand that you frustration and we are willing to assist you in overcoming your problem.

Kind Regards,

Bonusblitz Management

I'm just going to post the chat I just had with support staff. They cut off the chat they said bc of inactivity on my part but you can see I was typing when I got cut off. I have already done my kyc and they are adding unnecessary extensions to paying me. AND I HAVE A DEPOSIT THERE with a bonus that i want to play tied to it. But not only are they stalling on paying what I won they are now holding my deposit too. And this wasn't a kyc verification deposit. This was a deposit I'mi made to take advantage of an offer I like b4 it went away. So either finish my kyc or send my deposit back. Also I'm adding a screenshot of what it said for the reason they so rudely hung up on me but as you can see every comment had a time stamp. It's little things like that that will cause  people will take away a feeling of if they will be deceitful in such a little thing imagine what they would do if I won a thousand dollars or more!! It just blows my mind how blatantly in your face don't gaf about customers they are at.some of these places. 

Hi Crazyej,

Please PM me your casino account username and we will ask for updates on your case. 

Ty. I was waiting to see what happened and they allowed me to place my withdrawal request this morning and it went thrunin about 30 min!! It's funny how rapid the response to some of these posts on LCB can be. Ty LCB for this Forum. Ty Bonusblitz for doing what you say you're going to do. 

Thanks for letting us know Crazyej, glad to hear all is ok :) We consider your case resolved. And thanks you for your kind words, we are doing our best! 

After spending 45 minutes with 2 support agents both of which disconnected chat after I asked to speak with a supervisor, 8 sent the following email...

Hello,

Update, since emailing still no response and all chat agents refuse to respond to my messages.

Hello Bobby Lee,

Please send me your casino username via private message as the one you provided does not seem to be correct. We will contact the casino rep and inquire about your case.

Thank you.

Hello Bobby Lee,

We trust that you're well.

Thank you for reaching out to us through LCB.org. 
We took the time to review your grievance and we can see why you were confused about the bonus percentages.

By using the Card depositing method, you do get 50% extra on your deposit.
By depositing over $100.00, as shown in the screenshot, you get 20% extra on your deposit.
The very last line simply confirms the total bonus amount you get by depositing over $100.00 using the aforementioned deposit method, which is 70%.
The bonus you claimed by redeeming a coupon is not calculated in towards the total bonus amount at this point.

Therefore, your total balance after your deposit is credited would be:

Deposit + 70% of your deposit + 40% of your deposit;

Nonetheless, in order for us to confirm if everything is in fact in order and that there were no errors on your account, please provide Jovana V. from LCB with your username or e-mail address that you used to register your account at BonusBlitz via private message.

Thank you for your understanding.

Kind Regards,

BonusBlitz Management