BondiBet Casino Support and Complaints Thread

This is all bull dirt I joined this casino a while back and deposited fifty dollars into my account and then I was accidentally logged out and when I rebooted my phone well it tells me now that I have been kicked out and can't play,,I have wrote emails to your casino to find out what is the problem but still no answer from any of you lot ,,I am only on the pension and fifty dollars is a lot to lose when I don't get much ,,I tried to talk to one of your workers as I logged in through my partner account but he wouldn't help me either ,, I think o deserve answers now don't you, I get emails all time about free spins and this and that but no emails about being kicked out ,,thank you for Nothing and hopefully you will get to the bottom of all this as I would love it solved big time.. 

Ann Maree Blinco    Twisted54 

14 Howarth st       amblinx [email protected]

Rutherford      13 /06/1965

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Hi Ann-Maree Blinco, 

We'll ask the Casino Rep to look into your complaint. Keep you posted. 

Good day Ann, 

Apologies for the delay in the response. 

When have been chatting to the casino team regarding the account and after a long discussion the below is the final response. 

Please note that your account has been closed as per security and management decision and it unfortunately cannot be re-enabled.

In order for this decision to not impact the member in any way, the full deposit amount from the player has been refunded.

We apologize for any inconvenience caused and we appreciate your understanding in this matter.

Kind regards 

Bondibet Support team. 

Hi why was my arab65 account blocked? I see your casino for the first time. I won with the bonus about 100-110 euros 10 minutes later I was blocked. very strange ...

Could you please private message me your casino username so we can contact the casino rep? 

Hi Cyber Markt,

Your account details have been sent to the casino. We'll keep you posted.

Hi Cyber Markt,

Please note that your account has been closed as per security decision and it unfortunately cannot be re-enabled.

When that team takes those actions we don't get any further explanation. Some times can only be a use of multiple IP Geos or something else.

Once there was no deposits or any balance in cash the casino have no need for any refund.

We apologize for any inconvenience caused and we appreciate your understanding in this matter.

Kind regards

Bondibet Support team.

but I was on your homepage for the first time. I only have one account and this is arab65. this is obviously cheating if I hadn't won they wouldn't have locked me. strange is that I was only blocked after winning. they do not seem to understand that I entered their casino bondibet for the first time that day. If you say that I have multiple accounts, will you tell me which one? that's just ridiculous sorry but I know 100% that this is a lie and several people have the same problem. and no I have no understanding

Hi I am absolutely discusted

Bondibet sent me a sign up promotion for there casino, so I signed up... I than deposited a few hundred dollars and ended up winning 5000 they than disabled my account and said sorry winnings have been voided..  well sorry but if that was the casethan I would of been knocked back at registering time and use would not of allowed me too deposit.... The only time this was disabled was the minute I had a win.... I want my money 

Hi Leanna1,

Sorry to hear that. Please private message me your casino username. We'll notify the casino rep and ask about your withdrawal. 

Hi Leanna1,

We have reviewed your account and I would like to inform you that the account was closed by security team due to discrepancies found in it.

We have also reviewed its game sessions where you were in breach of one of the bonus rules, specifically 3.4. "Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is $5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit."

No only your balance was all in bonus balance, meaning that you still had the wagering requirement to complete, but you far exceeded ($100 bets) the $5 maximum bet allowed as you were playing with the bonus received with you $200 deposit.

I hope that this explanation have brought some value to you.

Warm regards,

Support team

Bondibet casino are lairs and thief's , they say the same thing too each individual person .... There is was no reason for my account too be closed as I only signed up and registered too you guys the same day use asked me too .... If I already had accounts with use than use wouldn't ask me too register .... Use take people's money and than disable there account too keep there money and winnings .... 

Hi Leanna1,

I do understand your disappointment, unfortunately there is nothing that can change the outcome.

You have breached the T&Cs of the casino, no one here is lying or stealing from you.

Your account as closed with only bonus balance while the bonus rules were being severely breached. As per our terms and conditions item 2.6.4, The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice. Since at the time of closure the balance on the account was still restricted by a wagering requirement, it was regrettably not available for withdrawal.

The casino feels that you will not change your behaviour therefore the casino management made a decision of cancel your account and with that avoid further upsets.

Is not of the casino interest to have you playing with us knowing that you will not be able to withdraw your winnings.

I hope that this explanation have brought some value to you.

Warm regards,

Support team

I'm a little bit confused because when use first blocked my account 5minutes after I won use than went on too tell me that it's voided because I have several other accounts , now it's changed too breaching the rules ... So how bout use deposit my money that I put on with your terrible casino back into my account and I'll be sure too take this matter too afca 

Hi Leanna1,

I'm sure you misunderstood what we have said.

What we said was that the casino reserves the right to cancel an account at any time for any reason. This justifies your account been closed.

Justification for your deposit not being refunded is the fact that your balance was in bonus, therefore is not withdrawable and the fact that you breached the terms and conditions for the bonus received. Adding to this the method you used to deposit is not refundable but if you still think you are entitled to a refund, please submit your documentation along with your a selfie holding your ID to [email protected], so they can verify your account. It will also be required a banking details and proof of ownership of the account, so funds can be paid.

The casino can only review your request, after the complete verification has been done.

I hope that this explanation have brought some value to you.

Warm regards,

Support team

Come on guys use are making no Sence hear,. Which one is it.... I breached the rules or winnings were voided due too more than 1 account .... I have emails off your company stating they would pay me back the money now your trying too make up another bulshit story too cover your own ass ... No doubt you will see your company slandered all over the news this morning .... Use are fake use have no licence and use just take ppls money 

I was unable to process a withdrawal on Bondibet Casino after I played through the wager, as the winnings did not carry over from Bonus to Cash (Withdrawable) even though the Wager/Bonus stated 100%. I contacted live support (Vinny) who asked me to send screenshots via email. I followed his request, but did not get a reply. The bonus expired due to the time limit whereafter I sent a follow up email. Their support came back and stated that I did not process a withdrawel. I refered to the screenshot sent in my initial email, more than 3 times, where I only got back a reply with the same argument "We would like to inform you that we have checked your account after your request and we see that you haven't placed any cash out so far.".  I wasn't able to process a withdrawal, the reason for my initial email and why I contacted support in the first place.

Hi Dankshell,

Please private message me your casino username so we can contact the casino rep. 

I have emailed so many times but still no response for my account that is disabled and I'm having trouble logging in it's over  week now no response 

I need help my account is saying disabled when I'm tryna log in

Hello Toofs Kazi,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative regarding your log in issue?

Hello Toofs Kazi,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello Toofs Kazi,

We need your credentials to reach out to Casino Rep.  Please send us via private message.

Hello Toofs Kazi,

We will be closing this complaint due to inactivity of submitter.

I made 3 25.00 deposits and won 1599.00, when I was trying to cash out, I was told that I could not get the winnings put back on my Visa, and that I could only request a check or wire transfer, and I had to open a cryptocurrency account, and then I was told that I was flagged as an abusive player and my transaction was cancelled, when I asked...all of a sudden all these rules popped up and a total avoidance of my winnings.  I will never recommend or play Bondibet Casinos ever again...

Hello lisa robertson,

Could you please send us your casino username via private message, so we can get in touch with a casino representative.

Thank you

Hello lisa robertson,

We are still waiting for your credentials. Please send us via private message so we can get in touch with Casino Representative.

Hello lisa robertson,

Please send us your casino username via private message.

Thank you

Hello lisa robertson,

We will be closing this complaint due to inactivity of submitter.