Bobby Casino Support and Complaints Thread

How does it take months for a casino rep to respond?

Hello tacoisleet,

Unfortunately, we have not received any response from them for a month, and we will have to suggest that this casino be tested and if it does not meet all the requirements, it will be put on the warning list.

Really sorry that you are waiting for a response for a long time.

Thank you for understanding.

Hello I have a pending withdrawal with Bobby casino. I registered and got a free chip, I read through the bonus terms before playing and any winnings from any of their bonuses have max withdrawal of $100 wich is very low. I submitted my ID through the option on the withdraw page, it's broken and didn't work because I got an email 2 days later stating they canceled because I didn't submit my KYC documents. Was instructed to email it (not secure way to send copies of KYC documents but sent it anyway), no reply for a week so got on live support and was told my pictures of I'd were not in supported format and I need to resend. So I did, eventually got response from kyc department stating it was complete. A few days go by and still no payment, so back on support chat and they wanted me to send a new BTC address. I already gave one with the withdraw request but sent them a new one, got a quick response stating that it was too many characters and was invalid (newer native segwit format) so had to dig up a old format address and submit it, this time no response for 2 days. (I sent it to the payout, support, and kyc emails) KYC department replied only to say they forwarded it to their team and wait for a email. This was a few days ago, no emails have been received since then, just tried to get on live support chat and they just close the window without replying. In their terms and conditions it states the maximum time for first withdrawal is 21 days for kyc approval, on the withdraw page it states btc withdraws are processed by an agent instantly. I requested this withdrawal 30 days go. They have violated their own terms and conditions. I want to see them charged and shut down

Hello Tschetterc,

We are very sorry that you are facing such a problem. We have to inform you that in the last month we have not received any feedback from the Casino and that we are unable to help our members. From the moment we receive any response from them, we will take your case into consideration and forward it to them to check your account.

Thank you for your understanding and cooperation. Crossing fingers for you to be paid as soon as possible.

I got an email saying all my KYC had been received and completed! Went to the site, waited a bit for a real person on the live chat, then gave them my info and requested a withdrawal. They asked that I sent my 34 character BTC address to the KYC email address. I did so. Also requested the withdrawal on the site, to be safe. I'll let u know. 

Hello DeanoSaxton209,

Happy to hear that you got some proper answer from their side and hope that you will be paid in shortest possible time. Crossing fingers,

Keep us informed.

• I got a response to my email giving them my BTC address. Still a little unclear if I should request the withdrawal again (now that the BTC address is verified as well), or if it'll occur in a few days on it's own. But this definitely helps me see the glass as half full! I'll let u know what happens next 

Hey just wanted to update my situation, I have now received another email:

"

Dear Cory,

From Bobby Casino, greetings!

We have checked and seen that your withdrawal is under review by our risk and compliance team, which will soon verify and fund your winnings.

We request that you wait for the response from my team; they will soon get back to you.

We appreciate your patience, attention, and kind understanding in this matter.

Kind Regards,

KYC Team

Bobby Casino

24/7 Support Team!"

I have not canceled my request that is still pending from the 14th of last month (now 33 days ago) when I received this email I went on live support to try and get an eta on payout and still have not got a strait answer. I honestly don't know what the point of their live support is because they only know information that I do from emails and can only tell me they have messaged their team and wait for an email for update. I have been refused multiple times to be connected to a supervisor or manager and have been told they do not have the ability to directly talk to members of the groups that are processing the payout.

Hello Tschetterc,

Thank you for keeping us informed. We are still waiting for an update from their side, so at the moment you are the one who has some feedback from them. We are sorry that you are facing this situation and we believe that it frustrates you. Really hope that you will be paid as soon as possible. Crossing fingers!

Keep us informed.

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Have my vote!!!!

Hello Ludeke816,

Thank you for sharing your impressions with all LCB members. All the information can be helpful.

I have not been able to withdraw my money and it has been over a year. 

Hello Madison1!

We are very sorry that you are facing such a problem. We have to inform you that in the last month we have not received any feedback from the Casino and that we are unable to help our members. From the moment we receive any response from them, we will take your case into consideration and forward it to them to check your account.

Thank you for your understanding and cooperation. Crossing fingers for you to be paid as soon as possible.

FYI you are wasting your time. They won't pay you. They will go back and forth requesting your bitcoin address so many times. Then time will go by and you will get an email asking you to send new documents because utility bill is now older than 3 months. Even though documents were 100% approved 3 months prior. 
 

too bad this website doesn't have a legal advise section.

Hello Daisy11111,

Thank you for sharing your opinion, but as we said, once we get a response from them we will take care of all complaints.

i made a deposit this week and its posted in your history ,but not in my account 

Hello slat6543,

First and foremost, welcome to LCB! Glad to have you here. 

We have reached out to casino representative to inquire about your case.

Keep you posted.

Hello slat6543,

Despite our repeated attempts to obtain a response from the casino on your matter, they have never responded.

We must mark this complaint as Unresolved.

Thanks for your understanding.