Berks,

I've sent them a photo copy of my state ID - Sent them a copy of my utility bill from last month. This was a no-deposit promotion so nothing was deposited.

i have been waiting months and months for $100. this casino needs to be shut down

this casio is a joke. 4 months to pay $100 bitcoin?

Hello Daisy11111,

May we ask if your account has been verified thus far?

Is this your first withdrawal with this brand?

Thank your for cooperation.

Hello tacoisleet,

Could you please send us documents via private message that you submitted to them, so we can check if everything is valid?

Thank you in advance.

YES MY ACCOUNT WAS VERIFIED ON MAY 16TH OF THIS YEAR. 

MY USER NAME IS B*******

BEFORE THEY COME BACK AND SAY SOMETHING ANNOYING LIKE THEY ARE MISSING MY BITCOIN ADDRESS... I SENT MY BITCOIN ADDRESS TO THEM MORE TIMES THAN I CAN COUNT. I FINALLY RECEIVED AN EMAIL BACK FROM THEM ACKNOWLEDGING THEY RECEIVED MY BITCOIN ADDRESS. HOWEVER, THEY STILL AREN'T SENDING THE MONEY 

THIS IS MY FIRST WITHDRAWAL HOWEVER I HAVE BEEN TRYING TO GET THIS TINY 100 SINCE MARCH. I CAN'T THINK OF ANY REASON FOR THE CASINO TO TAKE THIS LONG FOR SUCH A SMALL AMOUNT. IF THESE STUPID CASINOS DO NOT WANT TO PAY PEOPLE IF THEY WIN ON A WELCOME CHIP THEN THEY SHOULD STOP GIVING THEM TO PEOPLE. 

Hello Daisy11111,

Thank you for your update. We will try to get in touch with Casino Rep in order to help you with this issue, and once we hear back we will let you know.

Keep an eye on this thread for any updates.

Berks,

I've already been verified and received an email - I'm waiting on my $100 withdrawal and already provided bitcoin address.

Dear *****,

From Bobby Casino, greetings!

We are happy to let you know that your KYC documents have been received and thoroughly confirmed.

I appreciate your patience, attention, and kind understanding in this matter.

Kind Regards,

KYC Team

Bobby Casino

24/7 Support Team!!

Hello tacoisleet,

Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you?

Thank you in advance.

Yes, I just sent it again and it's the same as this name tacoisleet

i sent you the credentials quite a while ago

 my login is b*******

Hello tacoisleet,

Thank you for sharing your credentials with us. We will ping Casino Rep in order to help you with the withdrawal.

Keep an eye on this thread for any updates.

Thank you.

Hello daisy,

We have already sent an email to Casino Rep regarding your case, so now we are waiting for an update.

Once we hear back we will let you know.

Thank you for your understanding.

Bobby Casino is refusing to let me withdraw. I got the $200 new member bonus, played the $6000 required playthrough, plus at least another $1000, they've already taken the $200 back out for the bonus completion, so it's done. I even deposited $20+ of my own money through bitcoin. They verified my photo ID, but wouldn't accept my T-Mobile or Verizon bills for address verification. I live with my dad, who pays the utilities, so they are in his name. Bobby Casino requested a bank statement for address verification. PayPal doesn't have the address on their statements, and the only other banking I use is Cash App. I sent my June bank statement from Cash App, which includes my physical address. They then responded that they don't accept Cash App bank statements. This has been going on for almost a month, over both email and live chat, and what it comes down to is they are refusing to pay out. 

Hello daisy,

We are still waiting for a response from their side. We will send them a reminder once again in hopes that we can get a clarification.

Thank you for your understanding.

Hello DeanoSaxton209,

Sorry to hear that you are encountering such an issue with this brand. 

Could you please send us your Casino Username via private message so we can find out what you need to submit them to verify your account?

Thank you in advance.

Hello tacoisleet,

Casino rep got back to us and said that you have not met the wager requirements to be eligible for a payment.

Remaining wager required on slots is: $5526

Remaining wager required table and video poker games is: $6467

When you meet the wagering you will be able to withdraw your money.

Hope this will help.

Thank you.

Hello DeanoSaxton209,

Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.

Please keep an eye on this thread for any updates.

Berks that is absolutely false - Even under my account it says wagering complete "yes" . Why are they lying and why don't they want to pay out?

I've come to the conclusion this site is run by lying crooks preying on the unknowing and hoping to make a quick cash grab. The website states wagering complete "yes" but now they said I don't met the wagering requirements. I guess they don't have enough money to properly code the website??

Also under the free chip terms and conditions listed here - https://www.bobbycasino.com/no-deposit-bonus/ - They state 

• The Wagering Conditions: 30X Playthrough on Slot Games & 60X Playthrough on Table& Video Poker Games.
  
  Which is very confusing because they are using & instead of OR which makes no sense. They should also list the below what they sent via email to me in the actual promotion T&C and not buried somewhere else on the website. - https://www.bobbycasino.com/no-deposit-bonus/
•  
• "Note: Wagers placed in jackpot games, Roulette, Craps, Pai Gow Poker and Baccarat, are not allowed with any no deposit bonus (unless specifically stated otherwise) and do not count towards meeting the wagering requirements."
  
  I guess this site can just make up rules not listed on the website as they go in order to avoid paying out winning customers.

If the site doesn't have the cash to pay out a promotion then it shouldn't be listed.

After reviewing the site more they don't even offer the $200 free chip promotion and are modifying the website terms etc.. no wonder they don't want to pay out and are making up additional playthru requirements. 

https://www.bobbycasino.com/no-deposit-bonus/

They didn't even have the energy to modify the "free chip" verbiage in the T&C and promotion. I bet they removed it because I was trying to cash out my COMPLETED PROMOTION. 

50 FREE SPINS AND 100% WELCOME DEPOSIT BONUS

Bobby Casino welcomes you with 50 Free Spins and 100% Welcome Deposit Bonus on your deposit. Register your account and click on verification link received in your registered email, once verified your account will be credited with 50 Welcome Free Spins.

Use Code: BOBBY50 to claim your Welcome Free Spins.

Use Code: BOBBY100 to redeem 100% Welcome Deposit Bonus on Min.Deposit of $30.

Terms & Conditions:

• Welcome Free Chip will be credited to your account once you verify your email id.
• The Wagering Conditions: 30X Playthrough on Slot Games & 60X Playthrough on Table& Video Poker Games.
• The Max Cash-out for welcome free Chip is $100.
• Player need to make minimum deposit of $30 to get the 100% Welcome Deposit Bonus.
• The Wagering Conditions: 30X Playthrough on Slot Games & 60X Playthrough on Table& Video Poker Games.
• The Max Cash-out for Deposit Bonus is 10X of Deposit Amount.
• Standard Terms & Conditions Apply.

Crooks!

Hello DeanoSaxton209,

Casino Rep got back to us and said that you haven't finished your verification process due to invalid bank of statement because they are not accepting virtual bank of statement. Please send them all the required documents so you can be verified immediately.

Please let us know when it happens.

Thank you for understanding.

Hello tacoisleet,

We are really sorry that you are facing such an issue. We will ping Casino Rep to check again your account status, and hope that he will reply and explain this case with more details.

Keep an eye on this thread.

Thank you.

What does it mean virtual account of statement? It's Cash App, all the statements are online. I can send you a copy of what I sent them, it even has my routing number. I didn't even deposit with a card, I deposited Bitcoin. I understand having to provide KYC, though their statement regarding Bitcoin deposits says that it helps maintain privacy. If I print out the downloaded bank statement from June, and take a picture of it(multiple pages) would that be sufficient? 

Hello DeanoSaxton209,

We will check again with Casino Rep about your verification process. According to their T&C requirements are: Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement. 

Try to send another form of documents, one of the above mentioned and let us know if it works.

Keep an eye on this thread for any updates.

The first address verification document I sent them was a bill from T-Mobile. I switched to Verizon about a month ago, but the last bill from T-Mobile was in June and had my physical address. I have now sent them the PDF from my June Verizon bill, which was paid as of July 3. I will update you as soon as I receive a response

Hello DeanoSaxton209,

Thank your for keeping us informed. Let us know when you get a response.

Thank you for cooperation.

Just to update you: Bobby Casino hasn't replied at all as of yet

Hello DeanoSaxton209,

We are still waiting for an update from their end. Once we hear back we will inform you immediately.

Thank you for your patience.

I'm still waiting, too.

I went to the bobby casino site to contact them through the live chat. I was instructed to wait for the KYC team to update me. 

Hello DeanoSaxton209,

That are good news. Please let us know when you get the update from the KYC team regarding your case. Hope that it will be resolved soon.

Keep us informed.

Stil waiting for a response from the casino - Why don't they want to pay me?

Hello tacoisleet,

Unfortunately we are still waiting for any response from their side. We have reached out to them several times but without a success. Once we hear back we will let you know. We are forced to close all the complaints at the moment until we get an update from them.

Thank you for your patience and understanding.

I finally received a response email from Bobby Casino. It informed me that my internet bill doesn't meet their requirements. I'm including a screenshot of their response, with the date clearly visible. There have made changes to their T&C. I requested a withdraw before they changed those T&C's. You checked them yourself recently, in order to tell me what documents were allowed to verify my identity. 

I had over $1,000 at some point that I could have withdrawn. I chose to keep playing, and only draw 320(they claim their max daily withdrawal is $500, but the payout request won't let you enter more than $320.) I still have 320 on the account. I requested it in BTC and its still pending upon KYC approval. I don't think they're going to pay me. They are changing all their terms and conditions, they're changing their promotions, they're doing everything to cover their butts in regards to payouts and KYC. They may prevent me from receiving the money they owe me, but they can't stop me from posting about them on FB, Twitter, reddit, and every casino review site I find, in all possible regions. These won't be baseless claims. I have screenshots and e-mails to back up everything. Web users all over the world will learn and share how Bobby Casino treats people that deposit money to their site. 

Sorry, that screenshot doesn't show the sender and recipient. Here's a better one. 

Hello DeanoSaxton209,

We are sorry to hear that you are still unable to verify your account. We still haven't received any feedback from the casino and unfortunately we are unable to help. Thank you for leaving your experiences and that the other members will be introduced to the complete operation of the Casino from users who have similar problems.

Hope that you will get what you deserve. Crossing fingers.

Is the casino rep just ignoring my case because they know my account is fully verified and that they have recieved my bitcoin address? So they can't thing of any other excuse other than to just ignore it? 

Hello Daisy11111,

You are not the only one that has been ignored at the moment. We are not getting any feedback from them more than 10 days, so we are just waiting to reach out to us so we can help all the members who have some issue with those brands.

Thank you for patience and understanding.

Bobby casino where are you!?? Pay up!

Please tell us if you have any issues with this casino. 

I get lots of emails from Amelia the casino rep asking me to make a deposit. 😂😂 I would never deposit to this casino! This casino is either a giant scam or bankrupt 

Bobby Casino approved my KYC after a week but its been almost 7 months and Ive never received my deposit. I went to chat and even asked if I needed to make a deposit and do another play though  Standard answer was the withdrawal team will get to my request soon.  I went back daily for a month and even go back when i think of it time to time but still no winnings. I know they've been black listed on a lot of sites and have no certification or license.   I finally just gave up.  I mean I'm sure not going to make a deposit to a casino that lies from the start.

Hi Gypzi,

Please private message me your casino username so we can notify the casino rep and see if they can assist you. 

MelissaN - look back at my post - this casino doesn't pay out customers that complete playthru requirements. bunch of scam artist

Thanks for bringing this to our attention. We're going to chat with the casino rep. 

I still had a pending Bitcoin withdrawal with this casino, so I canceled it and tried again. Shortly afterwards, I received an email(screenshot below) I *think*  means it's going to let me withdraw it? I don't know if it wants me to verify that I did request it by emailing support, or what exactly my next step is.. Here's hoping

Hello DeanoSaxton209,

As we still haven't received any response from them and we just hope that you will be paid in shortest possible time.

Please keep us informed.

Petition to shut bobby casino down!!!