BlueLions Casino, Play7777

Hi Community,
nice to be here.
My name is Sascha, Affiliate Manager and Part Owner of BlueLions Casino and Play7777 Casino.
We offer complete Merkur / Bally solution approx. 90 Games and also Microgaming content to our players.

Any questions, issues etc. please let me know.

 

Update: 23rd Aug 2016 - Play7777 added to the LCB list 

Welcome Sascha 

Hello Sascha! 
Welcome on board. We are very happy to have you here with us.
We look forward to working with you in the future.

Good luck! 

Welcome to the forum  Sascha I have a question are you guys going to be offering a mobile version of the casino?    8'|

yes we will, games are ready 17 pcs. but we need to make the platform mobile optimized which will be within next 2 weeks.

Awesome that's great news , Nice casino by the way you will defenitly be seeing more of me when the mobile platform is up and running
Thx again

Hello Sascha, and thank you for answering our questions. I opened an account at bluelions a few days ago  and tried to contact the chat operator before depositing. The chat service was marked as "online" on the tab displayed on the left side of the screen, but nobody answered my queries (I tried in German, English, even in French). My attempts probably show on your chat log. I felt ignored... and frustrated. But I moved on and made a valid deposit of €2 euros in order to get the promo "buy 2 get 20". However, my bank statement now shows a charge of €2.06 instead of €2. Why such a difference? Do you charge fees? I also wanted to point out another problem: when I use my credit card online, I always have to fill in a quick security form in which I have to type my date of birth or a sms code. When I made my deposit, no such security form was generated. Are our data safe when paying at your casino? Thank you very much!
PS: try to add warm colours to your site

Hi HER74,
i'm really sorry about that u had a not that positive feeling. Actually i'm trying to reconstruct what happened here. Regarding chat i just mentioned in the logs that u where there and asked several times, but atm i cannot see why our support did not "pick up" ur request.
Furthermore i'm also sorry that there are additional charges on your card as far as i can see we only received 2€ from u therefore i need to double check with our processor what happened here. Regarding security, sure we have such things which are behind the screen.. did u mentioned u put in ur date of birth at registering process :-) also credit card details aren't saved on pur side therefore everytime u need to put in the cards details whenever u are paying in (others saving ur data to get u a more quicker payin but then asked pin and/or birthdate for verification, we have date of birth, name and country via registering and use them on card process but u need to put in ur card details...because we don't wanna store card details more security risk then saving name & date of birth, so registering on our platform with wrong details and/or use different card will fault). 

did u mentioned u put in ur date of birth at registering process :-)

When I purchase online with my credit/debit card, a window always pop-up during the checkout process with a quick security form to fill in. Whatever the site, whatever the amount, the system always generate such security forms. If I purchase €25 or less, I just have to enter my date of birth in the form. If I spend more than €25, I have to enter the sms code that is sent to my phone. But not when I made my deposit at your casino.This is a first! And this could mean a low level of security. That's what I wanted to know more about that.

That's why* and not that's what...

Hi Sasha, I am so happ to see more representatives here on LCB, it makes it easier to deal with problems and also to share some good words I really wanted to play at your site cause I love Merkur games, but I see that Latvian players aren't accepted? Am I right?

Hi Barebones,
thanks for the warm words. Sure u can play at bluelions-casino.com also from Latvia.
Any questions let us know.

BR
Sascha

Hello Sascha,

I've updated my review. I think the casino deserves a second chance (everybody does). However, I would really appreciate if you could explain what happened with my deposit. And on a lighter note, please add warm colours to your site! It looks so sad...

Vielen Dank

Hi HER74,
many thanks for ur understanding and to give us a second chance. i really appreciate this. also we will pick up ur idea on warm colors within the next time

Hi. Im from  Latvia and cant login now got this  -
In einigen deutschsprachigen Ländern ist die Teilnahme an Online Glücksspiel mit Geldeinsatz untersagt.

Bitte informieren Sie sich über die gültige Gesetzeslage an Ihrem Aufenthaltsort.


So no Latvian players?

hi Olegs,
you took the wrong url, please use bluelions-casino.com (the other url is also owned by us but not activated)

Thanks. Login to casino. But deposit 2 get 20 promotion is over? I have only 100% bonus.

So that's probably why I thought at first that you don't accept Latvian players. I made one deposit so far and I really like your site

hi Olegs, it seams that u already took another first bonus therefore u won't be able to use the 2for20 campaign

Hello Sascha,

Thank you for the quick payment of my winnings (€307 won off a €20 deposit) and paid the same day, this is amazing!

I have updated my review and gave you 4 stars. I'll give you 5 stars when you add a real Roulette game and new bright colours to the site

However, your roulette game is great though! This is the first time I play such a roulette game. The random multiplicator really boosts the adrenaline! And I managed to trigger the X100 multiplicator three times (once for a €1 bet, and twice for a €0,5 bet).

As to your slots, I must say I had a surprisingly great times playing Gold of Persia and Eye of Horus. Graphics are simple, not always appealing, but winnings are really interesting.

I'll definitely recommend the casino

Hello.
I played in a casino play7777 , first I got a no deposit bonus, and the wagering requirements fulfilled, sent his passport and got money in your wallet skrill.
Then I made a deposit of 20 euros, and won 300 euros, it was 7/19/2016, I ordered the payment of money.
I waited 07/22/2016 but did not get the money, I canceled the withdrawal of money, and still played, won another 100 euro, and asked for payment of 400 evro.Potom has canceled the payment won another 100 Euro. Now I have ordered the payment of money for 500 euros.
Money is not received. Chat permanently offline. 1 just managed to get into chat, but the operator said that does not solve this issue.
I sent 2 emails  , but there is no response for 3 days.
The distinguished representative of why you are ignoring me. Do not respond to my emails and do not pay my winnings? 
It has been more than 24 hours after the first request for payment, you are violating its own rules of payments.
How many more days you need to wait for my winnings on my purse skrill?

Hi,
first: this is the BlueLions Thread not the Play7777
second: we had a deeper look into ur spins and winnings and recognized that you tried to fool us by using open game sessions from ur no deposit (6 games with freespins), after depositing u finished those games and got the winnings which normally belongs to the no deposit, therefore all winnings are not fairly played and needed to cancel.

Surely there would have been a max cashout restriction on this no deposit bonus? So in fact 400euros win should not be possible.

@BlueLions rep - please specify the terms for the no deposit bonus and expand on how the player was fraudulent in his/her game play. You can private message me the info here.

казино 7777 отличное.много бонусов и акций.только бы вейджер поменьше

 

I use the bonus on first deposit in Play7777, receives a bonus, and began playing the
creature black of lagoon and win big win about 3000e, after this win I changed ge on Wild
Rockets, Elements and Reel Rush, I always play max bet 5e in Spin.

Terms:
Max bet/stake when playing with bonus is 0.50 EUR per betline with a total maximum of
5.00 EUR per Spin.

They block my account and confiscate money and gives stupid reason after 4 days.

Hi,
regarding the account block this was done due to irregular game play (playing multiple
games at the same time and exceeding the max. bet by using multiple games at the same
time) and on behalf of our bonus terms u changed the game after a big win which is only
valid when u change to a similar game, actually u got the win on creature of the black
lagoon which is a 20 liner to wild rockets which is a 720 line game and therefore totally
different.

This is the cheapest and most foolish answer which I have ever heard, he never broke the
rules, because it is not in the rules prohibited allowed to play several games at the
same time, Such a provision does not exist, why the casino does not apply its own rules?

Creature black of lagon not is totally different, it is also a slot.
after that there is no provision in the rules that does not allow for such a way of
playing.

The casino is not fair and closes the account only because he reached the big win.

Hi SylwekPrus,

on behalf of your complaint we are anxious to find a solution for both parties.

Our department will contact you by email to friendly solve this issue.

 

Best Regards

Play7777

Casino unlock my account, and pays all money from my casino accout, complaint resolved!

Thanks

Of all the many casinos, I am a member of Play7777 ... I can honestly say Pay7777 is by far my casino of choice.

The live support is always polite and helpful. And because there are only a few people; Instead of dozens of different people with whom you speak, they are actually individually and personally cared for.

Fastest document verification at all. I uploaded my documents and a few minutes later they were reprimanded.

Deposits and withdrawals are so simple and literally almost immediately.

 

The 5 € No Deposit code can use ALL which have not yet had it.
You go to Play7777 Casino and deposit and take some deposit method and enter the bonus code: GERMANY5
GERMANY5 because you get 5 euros.
Then contact the livechat and the bonus is on it.

Hi there!

I registered in Blue Lions at the beginning of March. I had a really great time, I was playing some of my favorite slots here - Tiara and Girls wanna, although then i switched to another slot - Amazonia. I completed my wagering in two weeks, I wagered even more than necessary, around 10 000 more ( I kept a track of this with a paper and a pen) until it appeared in my account that the wagering was complete. Finally, I won quite a good amount here - 7 000 EUR. I was very busy the second part of March and had to travel a lot. On the 6th of April I checked my account and it was empty. I wrote an email to the casino and got the response that I didn't complete my wagering requirement on time - the thirty days period. This is not true, of course. I thought this might be some kind of misunderstanding, so I requested the play logs, as my game history was not available for me. I got no response from casino after that email and it has been more than a month since i have written it...

Oh, so sorry to hear that. Please send me a personal message with your casino username and we're going to ask them to look into your account. Hope you'll get your winnings soon. 

Your username has been sent to the casino. We're still waiting for their answer. 

Nice casino, excuse me, are u accepting players from México? 

If you are referring to Bluelions casino, Mexican players are allowed to play there. 

Dear Hookahey,

we allready send u the reason why ur winnings was removed. The strange behavior was that u deposited, played, won 6.5k and left the casino with bonus not fullfilled/wager pending. If bonus had fullfilled u had be able to make a withdraw, otherwise our system give u a message that u have a pending wager. You came back online to the casino 3 weeks later, to be honest, who will leave 7k balance open in a casino for 3 weeks without making any withdraw and/or message/question to the casino. Also we cannot believe u wrote down every single spin/win on a sheet of paper for a period of 2 weeks (like your saying)... it was from 7th march until 15th march, thats "only" 8 days not 2 weeks, seams ur notes are not correct.

Thanks for the response!

So, you are writing I have not completed my wagering as the reason not to pay my win and in the next sentence you are asking who would leave 7k in the casino account without withdrawing. I am totally cofused now. I did not withdraw the money from my account after I completed the wagering requirement since I was quite busy with my job. What is so strange about that, why would I have to message the casino about keeping my win in my account after having completed the wagering requirement.  I wrote you an email with the request to provide me with the play logs which would prove that I have completed the wagering requirement. Unfortunately, I had no response on that... 

It has been 2 months already, still no response!!!

We keep on contacting them to different emails but still nothing. They were emailed today as well. Have you tried to contact their support again? 

I wrote an email to them, no response yet!!!

We managed to reach them. According to them, as the casino rep already stated here, you didn't finish the wagering requirements, and broke their terms: 

All Bonuses are valid for a period of 30 days unless otherwise noted. If you did not fulfill the bonus play through requirements within 30 days all winnings will be void and your account balance will be reduced to the real money payment you made.

However, we asked them to show us your game history. Still waiting for their reply. 

Thanks, Melissa,

That is exactly what I asked them before.

Philip