BitStarz Casino Support and Complaints Thread

Hey LCB'ers!

Welcome to an epic fusion of real money and bitcoin. BitStarz offers you
just exceptional game play with many currencies (EUR, USD, SEK and etc) + Bitcoins.

Our team is glad to answer your questions in this thread.

Facts about BitStarz:
★ Over 1000 games from the leading game providers
★ Loaded €500 OR 5BTC + 200 Free Spins "Welcome Package"
★ 100% provably fair games
★ Multi-currency (BTC, EUR, GBP, USD)
★ 10 Min Average cash out time
★ 24/7 Live Chat Support

Ask us anything. Our team is glad to answer your questions in this thread.

Welcome to the forum

Welcome to the LCB forum bitstarz! 

LCB'ers be free to post any questions, inquiries etc at this thread.

Welcome, glad to see you accept Skrill

Welcome to our wonderful forum!

Welcome to the forum Bitstarz.  Glad you're here for everyone.

This is by far my favorite casino!!!  Love playing here, super fast cash out.  Lots of fun promos.  Awesome site!!!!

Welcome BitStarz team, we're happy to have you on board! 

Welcome to LCB   

hey welcome to the best forum online you will love this site welcome rose

Welcome to the LCB forum

Welcome to the forum Bitstarz 

welcome aboard have to check this place out

Hi and welcome I'm looking foward for fun and interesting offers from new casino Rep

Welcome aboard bitstarz! I don't use bitcoins, but nice to see that there can be play with other currencies also.!

Dear friends,
it's so nice to see so many familiar names!
If you have any questions we are always nearby.

Welcome BitStarz      Happy to have you here with us at Lcb. 
                                                               
                                 

First off, a warm welcome to LCB community

I got a few questions for you:

1. I see you have half a dozen software. R you planning to get more?
2. You state super fast cashouts. Is this only if you use bitcoin or if you use say credit cards or ewallets?
3. Is there going to be exclusive bonus for us LCB members?

Hey CBG,
Thanks for the brilliant questions.

1. I see you have half a dozen software. R you planning to get more?
Definitely. We are always looking for options to provide our customers with best
games, tools and promotions you can ever find on the market.

2. You state super fast cashouts. Is this only if you use bitcoin or if you use say credit cards or ewallets?
We have industry shortest average cash out time of less than 30 min.
90% of our cashouts are automated that's why it's so fast,
other 10% are checked and confirmed manually by our managers.

3. Is there going to be exclusive bonus for us LCB members?
We have planned something really BIG for all our players.
Open a free account to play games and stay tuned about news.
And as usual Dream Big - Win Bigger!

Welcome, BitStarz  it's always good to have an exclusive channel of a representative for communication

Welcome to the forum!  Glad you're here.

Yes they normally have some of the best promotions I have seen on a Bit Coin hybrid site.

Every Friday as long as you've deposited they will give you a manager gift.  Monday reload bonuses area available.  Free spins on Wednesday. 

Then let's not forget about Slot Wars.  Where the more you spin, the more chances you get on winning a twice a month prize.  So far I've won 90 mBTC two contest periods in a row on this. No wagering on this win either.

Bit Starz is a very nicely put together casino.  I just wish the betting limits were a bit more higher.  Especially on there multi-hand blackjack game.

Bitstarz is my favorite BTC Casino. They games seems fair and wagering is fair too. I highly recommend them!

I can't say enough about how much i love Bitstarz. Their support agent Mike has to be the nicest person i've ever dealt with. Bitstarz is my personal favorite bitcoin casino. I'm mainly a bj person. So far Bitstarz is the only place i found that has the lowest min bet for live BJ. While making a deposit the other day, I noticed they also added Credit Card as a deposit option along with money bookers and Neteller. Im a bitcoin person so that's my means of depositing. Unlike boring RTG slots that can go many many rounds before any type of returns. I don't find that at Bitstarz. There slots seems to pay returns on a much regular basis with decent payouts. The table games seems fair, but streaks can go both ways. If you catch them on a good day. Its money money money time... The main reason I like bitstarz they give out a bunch of promos and freebies throughout the week. Unlike the other bitcoin casinos I play at...

AND, no bitstarz didn't ask me to write this I just wanted to welcome Bitstarz to this forum and let others know how much i really enjoy this casino...

I agree ten fold. They also did not ask me to write this. I have had great experiences here and this casino sets the standards for all the othe other casinos online. The staff are great help. They have cool promotions. Like their page on Facebook!! 

Hey @NicoleLynn,
Thanks so much for your feedback. Our goal is to revolutionize the casino
industry as we know it, by creating the next generation of online gaming.
We are always glad to see you on our website.

I would like to play at your casino but when I log into your casino it doesn't give me an option for visa or mastercard for a deposit method, the reason I wanted to play at your casino is that I was told that you accept visa or mastercard as a deposit method. can you let me know. also no one is ever available on your live chat, you have no phone number where I can call, I sent 2 emails and yet no one has responded.

Hey Sally,
Thank you for message. Our support is online from 8am to 23 pm CET time,
and unfortunately you have contacted us during the off time. BitStarz Support team
has sent you a detailed reply to your questions.

Best regards,
BitStarz Team

I WANT SOMEONE FROM YOUR CASINO TO CONTACT ME ASAP AS I AM NOT VERY HAPPY

wlcome, i like bitzstarz, good games, bitcoins, offers, and n1 supports

So is there a specific reason on why an anonymous currency casino is now being concerned on who plays live roulette and blackjack?  I tried logging into it last night and got told that I could no longer play live games.
Yet on other bit coin sites, I am free to play as I want.

Yes.

Different software providers follow different rules depending on which regulated markets they also provide for.

Nentent, for example, provides for regulated sites in New Jersey,

If they were to allow Americans to play their games through non regulated sites, New Jersey would either fine them or just forbid every casino in AC from ever doing business with them again.

The main reason why I even bother playing at Bit Starz is because the bet limits are lower and the fact they tend to provide way more bonuses than any other site.

If you go anywhere else, the bet limits tend to be a bit higher and forget about getting much in the way of freebies.

With the way the price of coin is going lately, low rolling is sort of the way to go really.  I can't imagine too many are betting with large amounts of mBTC anymore until the price comes back down majorly.

Dear forum,
Thank you for your questions. Regarding Live Casino Games:
Unfortunately, due to restrictions by the game provider Ezugi, we are not able to offer the Live Games from this developer to our customers in the US. This was a decision made by the game provider is not only effecting us, but effecting all US players playing Ezugi Live Games from any casino.

We are doing our best to find a suitable replacement provider of Live Casino games that keeps an equal or higher standard for our players in North America.

- - - - - - - - - - - - - - - - - -

chocolateman - "Bitstarz have been shooting themselves in the foot lately. I don't even play there any more..."

Thanks for sharing, but can you please elaborate what exactly do you mean?
Comparing to other bitcoin casinos, BitStarz seems to give one of the biggest Welcome Packages with 180 Free Spins + 5BTC or €500 in total bonuses. Moreover we give our players an opportunity to win some money without depositing (new players get 20 Free Spins when they  sign up an account).

We constantly improve our service and listen to our players, so if you have any constructive suggestions, please contact me personally, will be glad to discuss.

Best regards,
Maxim
BitStarz Team
max[at]bitstarz.com

Never had any problems with bitstarz, in my opinion its a very good casino. I also deposited there and got bonus but lost, played my freespins from 1st deposit welcome package, and made wagering and won a bit, and just to test the site i made a withdrawl of 40€ to neteller, which i got in 20 minuts. Very helpful livechat and email answers in some minutes, i got email answer in 20 mins.
Many games and good bonuses, fast payments, very good support. Good casino!

Hey chohlet,
Thank you for the kind words. Love feedback based on pure facts.
And we glad to continue to provide our customers with a good gaming experience.

Regards,
Max
BitStarz Team

I love BitStarz, they have one of the fastest transaction times around. The support stays on top of any issues, following up a day or so later. Mike is an excellent support agent & I receive weekly emails from Nick with a loyalty NDB from 20-60 mBTC

I really like how easy everything is to do there... Sure, I have dumped a bit of coin there, but I have been able to recoup some of my losses with instant withdrawals & that is all it takes to keep me happy!

I hope you have better experiences the next time you play there, and luck to all of you always!

Thanks for the answer, to be frank though.  I can't help but say Ezugi isn't telling you the whole truth.  They do have offerings in other countries, than the 1 country you were contracted for.  That allows me to play.  I was playing in 2 other countries last night on there software.  Just the one is only blocked.

I can only speculate because the dealers were too close to the US for comfort in the case the US DOJ decided to shut down the software provider.  So maybe I'm only blocked from one country?

On either note I'm still quite happy playing at your casino, just figured it was a fair question to ask.

Hi chocolateman,
Always glad to get a message from you.

When it comes to the term, it’s actually a quite standard bonus term looking around
on the internet. If exact term is not in place, there are plenty of other terms used to
fill the same function.

Also, as for the games it’s not many games that are limited considering the selection
we have. There’s plenty of games to be able to be enjoyed with bonus money. In fact,
only 13 slots are excluded, which is only 2% of the games on offer, giving you
the opportunity to enjoy the other 637 titles.

Unfortunately I don’t believe the wagering requirement as being particularly bigger
than any other casino. I would like to point out that some casinos calculate
bonus + deposit x 20, which makes the wagering look lower than it is.


From other hand we in BitStarz want to be as clear as possible with what we offer
and what our players get. When it comes to the free spins, we’re probably one of the
few Bitcoin Casinos out there offering 20 free spins on sign-up and I wouldn’t agree
as the games are some of the most popular we have in the casino, even after removing
the action of the free spins.

I’m sorry to hear that your experience with the free spins wasn’t the best, but those games
are not particularly volatile in nature, although as payouts fluctuate, individual experience
vary as you probably know.


In summation, I would say that we’re quite a generous casino, especially for Bitcoin players.
With only 50 mBTC deposit, you’re grabbing a total of 50 mBTC deposit match bonus
and a total of 200 free spins, that’s what I’d call a good deal.


If you have any comments or questions regarding BitStarz bonuses, please let us know.
For those who are still in doubts, we invite to sign up and get 20 Free Spins to check
how our casino works.

Best regards,
Max
BitStarz Team

Just for an update,

They officially blocked the other 2 countries over the last 48 hours.  Just took them a bit to catch up.

Oh well, hopefully you'll find some software that's equal to if not better what you had before for live.  I won quite a bit playing Roulette and Baccarat.  I already miss it.

hi bitstarz!
i just wanted to take the time and really thank u guys for always being such a great casino! i love the freespins and i love fridays.  but mostly, i love the great customer support you have there.... mike, to be exact.. he totally made my day today just with a little chat and some freespins. thanks

Hello Gina,
Thank you so much for your feedback. I have shown this to Mike
and this made his day Will keep doing our best to provide
our users with the best gaming experience. Have a good week!

Best regards,
Max
BitStarz Team

Can you possibly tell me why that my last two withdrawals had less the suggested fee for size of withdrawal warnings?

So far it's been 2 hours and I have yet to see a single confirmation on the transaction to allow me to spend it.

My other 2 transactions this morning have moved along just fine with other providers and casinos.  Yet this one particular transaction just seems stuck.  Paxful has suggested it might be your wallet that's having the issue.  Any advice would be appreciated.