BitStarz Casino Support and Complaints Thread

edge has this error with some of the software live chat uses.

Thanks olle.  I ran it their way, and it just gets stranger.  On yalls end showing 4 scatter, on my end showing 4 wild.  But didnt drop free spins for scatters.  I dont know, gets crazier.  But it's all good, they are doing their thing, looking into it.  Hope you enjoyed your time off.

Olle,

So, Chris from live support got back to me with the following:

Hey,

We've been able to look into the game rounds you contacted us about earlier and we can confirm that the payout was correct for these game rounds.

The first game round your bets was:

1st Line: 0.00005000
2nd Line: 0.00005000
3rd Line: 0.00005000
4th Line: 0.00005000
5th Line: 0.00005000
6th Line: 0.00005000
7th Line: 0.00005000
8th Line: 0.00005000
9th Line: 0.00005000
10th Line: 0.00005000

Lines Payoff:
2nd Line: 0.01000000
4th Line: 0.00090000
6th Line: 0.00075000
8th Line: 0.00750000
Total lines payoff: 0.01915000

And for the second bet:

1st Line: 0.00007000
2nd Line: 0.00007000
3rd Line: 0.00007000
4th Line: 0.00007000
5th Line: 0.00007000
6th Line: 0.00007000
7th Line: 0.00007000
8th Line: 0.00007000
9th Line: 0.00007000
10th Line: 0.00007000

Lines Payoff:
3rd Line: 0.02625000
9th Line: 0.00189000
Total lines payoff: 0.02814000

Which is in line with the info according to the paytable and which was paid out correctly.

We hope you will have a good day though.

Best regards,

Chris
Support Hero

------------------------------------

While I appreciate Chris getting back to me so quickly, the problem is with the multiplier not being included in the wins per the paytable as follows:

Spin # 1 should have line 8 reading :

three brown symbols = 50

multiplier for two wilds = 40x

line bet value = .05

now,

50 x 40 x .05 = 100 mBTC

Spin # 2 should have line 3 reading :

four brown symbols = 125

multiplier for two wilds = 40x

line bet value = .07

now,

125 x 40 x .07 = 350 mBTC

According to the paytable, my two wins were short 423.61 mBTC. This is exactly the same issue as @AnnaDawn had pointed out to you here on LCB in another BGaming Aztec Magic thread. You agreed with her, and payed her out accordingly, which was the right thing to do. I also thought that BGaming themselves were going to look into my situation, is that still part of the plan here??

They told me over a week ago from live support that they would contact me about what happened and i haven't heard a peep.  So, don't be surprised.

So this is what support said.  I disagree because the wilds are on an active payline. They have changed the wording since my bet was placed but at the time wilds multiplied the win ad stated on the pay table.

“We received a reply from the game provider regarding your game round and it seem to have been a display issue in the system that they had. The payout you had for your game round was 67.5 which seem to be the correct amount paid out as you had wild symbols in your game round but the wild symbols were not on an active payline, so they just substituted other symbols.

the payout:

1 line 5 j symbols = 0.5 x 50 = 25
8 line 3 o symbols = 0.5 x 10 = 5
9 line 5 q symbols = 0.5 x 75 = 37.5
total: 67.5”

the wilds are on a payline with whatever the c is. Making the win x800 as their pay table said at the time of my bet. Unless they are going’s to say the new text On the paytable changes my bet in the past somehow?Correct or no?  Anyways, They say I’m wrong. SO back to you olle

Criminal in all ways possible my experience of almost 2 years with this casino. They have inspired me to make it my priority to gain prime education on these consortiums online as it is very important to understand why online robbery has become legal . This is appalling in every imaginable way. I'll be more detailed in my follow up post.

Another week goes by, anyone heard from bitstarz support?  Is olle on vacation or something?  Looks like this issue is being ignored and hoped to go away.

Nope, haven't heard anything but crickets round here in these threads. Definetly seems as though Olle and Bitstarz are hoping we just go wimpering off with our tails between our legs and all this gets forgotten. And it's funny, it's only a few of us with issues, not a huge number of people by any means. I'm gonna send all my stuff I've posted here to Nick, the head of Bitstarz Casino and see if that will get things moving along. I don't know what else to do. I thought Olle would back us up like he did @AnnaDawn but I guess not.

Really, I'm surprised to see them as interactive as they have been, coming back with anything other than "We've forwarded your concern to BGaming, they've replied "working as intended" If you would like to pursue this matter further I'm afraid you'll have to deal directly with them or the regulating body that licences their software"

If walmart sells a defective product, they may offer a couple refunds, but if it's widespread then it's recall territory and the manufacturers problem.. maybe not the best analogy... but close enough to make my point I think.

I get where you are going. but honestly, I'm losing interest in this.. i just wanted some communication

I get where AverageGuy is coming from, and I see the point he's making. Here's my expansion on his analogy: Bitstarz doesn't want to have to fund BGaming's recall. Period. Bitstarz already admitted in @AnnaDawn's thread that the wording in the paytable for Aztec Magic needed and would be changed. How and when the wording would be changed was not mentioned. Nothing's been changed in the paytable wording on the Bitstarz site, and so according to me, Aztec Magic is still not paying out according to it's paytable. It all boils down to what most people reading these threads think it is about, the players that have made complaints and have proof of incorrect payouts according to an ambiguous paytable need compensation in line with what was put up for playing the game, BTC. That's it. BTC compensation is what we should be getting just like @AnnaDawn. She got comped 20 mBTC in in the form of a bonus on her Bitstarz account, why shouldn't we get at least the same for submitting similar claims?? It's not like there are a thousand players with complaints here on LCB asking for compensation that would add up to big bucks. Hardly. There's like four or five, that's it. Bitstarz spends more in a few hours on BTC mining fees than what most likely would be the cost to keep us four or five players satisfactorily compensated. Probably not on mining fees alone, but you get my point also, right?? Give us some of our BTC back in the form of a bonus just like @AnnaDawn got and I would be stoked to call it a split, even though what I'm claiming should be my payouts are wwwaayyyy more than the 20 mBTC that Olle and Bitstarz gave @AnnaDawn. We are going to lose it back to Bitstarz anyways!! And have to make playthrough on it, so what gives?! Come Olle and Bitstarz, hook us up with what you gave @AnnaDawn, we've proven to you what was wrong, you agreed to this by paying out @AnnaDawn, now why can't we get compensated for the same damn thing. I'm all ears. Why??

I agree that Olle certainly opened a can of worms when he offered to cover the difference for the original poster, the logic is sound that it's hardly fair to take care of one player and not the rest. It's like they always told us in grade school, if you're going to bring in candy.. you have to bring enough for the whole class.

I think the real problem though is the larger issue.. as you said, right now it's only a handfull here on the forum. It stands to reason that if the slot is wonky on Bitstarz, there's plenty more claims to follow.. and that doesn't begin to address the much larger mess when you factor in that BGaming's slots are located in a large number of online sites.. if it's wonky at one, it's probably wonky at all of them.

If it's BGaming's stance that it is "working as intended" then there is a larger fight to be had and a much larger group of affected players.

I'm not saying the lack of reply is warranted, nor do I think it would be right if Bitstarz failed to offer the same to the other players affected.. at least here on the forum..

or.. fight the good fight on behalf of it's users and hold it's game provider to account and get the promise of compensation for all who have proof of their losses.. but even then.. what of all those who don't screenshot their every win.. off the top of my head, I don't recall BGaming having a spin by spin pictorial history available at a click to the player (correct me if I'm wrong)

Then of course there's the overall trust factor for ALL players at sites with BGaming slots..

There's more at stake here than just a few players,

It's a PR nightmare at the very least, Large Scale theft/fraud at worst. The way forward is a virtual minefield.

I hope all parties come out safe and whole.

If you look at the paytable on those games, bgaming has changed the wording to reflect what they originally had in mind for the game to pay. So i guess you could say now they are working as intended.  

I really could not care less if they credit me or not at this point, the main thing now I guess is just getting them to fix it so no one else gets "defrauded?(whatever word you want to call it)" and it seems like they have done that.  But, don't just disappear because you don't want to talk about it, or whatever the case may be.  If you represent the casino I feel like you should probably be a little better at communication and staying in touch, (olle may be busy elsewhere on vacation or something but), I mean at least drop by a couple times a week..

And as far as their PR nightmare?  It could be easier if they would just nip it and get it all taken care of quickly as the complaints come in.  Fix it and most people won't be complainig about it for weeks on end, and the word would naturally not get around as quick.

I'd stay away from Bgaming games for the time being if I was you, at least till they fixed this issue. We play to have fun, no to have headache. If I want a headache I just start listening to my spouse.

Hi guys,

Just so let you know, I'm not ignoring you guys, but for me (and as I've mentioned), it's important that these things go through the official channels in order to get them resolved. By going straight to the horses mouth, we can get these things solved much faster than having to collect information from forums and then still have to go through support in order to get these matters resolved. 

As some of you have asked "Why did this get a compensation and we didn't?". Well, first of all, just because one player gets a compensation for an error it doesn't mean everyone who thinks there's something wrong with a game get a compensation. First we need to establish if there was an error in the first place, and if that's the case, we'll of course compensate the player in full. I hope and believe that you guys would want to see things thoroughly investigated prior to make any type of judgement in any case.

The player who got compensated was given the money because her case was investigated by BGaming and the conclusion was (according to us, that the rules was not formulated properly). Now we're aware of that and I hope that has been changed.

So therefore, this has to be escalated by the player, via customer support, and they will be in touch with BGaming to provide them with all the information regarding the disputed game round. If there's any compensation due, the player will receive the right payout from us.

Just to let you guys know as well, I have to go through the same steps as support (just that they're available 24/7 and I'm not, even though I wish I could be sometimes), so I'm sad to say that I can't get things done faster or better than them. 

Warm Regards,

Olle

After thinking about this and reading this thread, I would like to make one thing clear to any outsider of this conversation who may happen to be reading this thread.  As far as Bitstarz (olle and live support included) is concerned, this communication lapse, error, issue, whatever you want to call it really is an isolated issue.  As a general rule, the whole team over there is really over the top, go out of their way helpful.  One of the support guys apologized for being rude to me once because he thought he kept me waiting too long (i didn't notice, it was about 2 minutes, literally no time) and he genuinely thought he offended me.  I told him I really wasn't in a hurry, I was playing slots and on break on a poker tournament, but he still felt like he needed to apologize. 

 -- > Anyways, long story short.. I don't want anyone to get the wrong idea (if you are like me and read some complaints on casinos as well as reviews, just to see where they stand), because as olle said (and as I should have thought about) this is kind of a delicate, isolated, multiple-level issue with many people involved, so any kind of result for anyone would be more long term.  But really never had issues with bitstarz and most live chat I have had would be me having a question about something new to the casino or confirming a withdrawal address and such.  And they are always on the ball. <--

As a sidenote mojo, there is a guy that has been working for me for years and anytime I ask him to do something that is what he says, "if i wanted someone to tell me what to do, I'd call my wife"  and I still laugh every time.

Hi Daniel,

I just wanted to say that I really appreciate that you sincerely understand where we're coming from here, and I'm always delighted to hear that players such as yourself receive the premium support that we expect our guys to deliver.

I'd like to stress once more that of course I'd like to see cases like this being solved in an instant. If I can flick a magic wand and get an accurate answer, I'd be all for it. However, as mentioned, when it comes to technical issues and disputes, it's important that all facts come out in the open before we can make a rational decision, and I think everyone here signs off on the idea that things have to be investigated prior to any call can be made, and this goes for anything in life. 

With warm regards,

Olle

Seems reasonable..

Multiple parties, lots of i's to dot and t's to cross.

Not near as straightforward as tossing extra spins on the second chance spins of the day after players deal with multiple disconnects and interuptions in their stream on spinnyness due to server issues.. because a meager 10 would just be an affront to such an amazing playerbase right? *wink wink* *nudge nudge*

;-)

Hi man!

Yeah, we're not particularly happy about the situation either :( we're really sorry about the whole server issue, but it seems like our host decided to leave on vacation and taking the best engineers with them. Well, that's how it feels at least :(

With that being said, I hope you know that if you're a loyal player at Bitstarz, some random free spins credited to your account is never too far away :)

Oh btw, happy belated Canada Day!

Olle

Canada Day?  Do you know what tomorrow is?  Do you know how many hogs had to die this year alone for Independence Day? 

Have a sink full of freedom brother!

We're done Olle.   

The "old" paytable stated multipliers that were not being applied to wins Olle. This isn't a technical error in the game, but a subjective error in the wording of the "old" paytable. In fact, it's only sort of subjective (opinion based) because the multiplier wording was actually stated in the "old" paytable. Why do you think those words have been removed Olle?? Because you knew that we the playerz are right and the wins should be multiplied according to the "old" paytable's wording. That is the only reason why you had the multiplier wording removed. So why wouldn't players that saw the original thread who can prove with screenshots their wins that should get multiplied but did not, get compensation according to what the "old' paytable actually states?? Is that unreasonable of us??

And another reason you aren't admitting anyting went wrong is because you would have a verifiable nightmare on your hands with other players coming forward to claim what should have been paid out to them. Oh, buts it's ok now, problem solved, you dodged the bullet by changing the wording in the paytable and shutting us down here in these threads by demonizing people like me who've had the b@lls to stand up and say something. Good job and thanks for being there for us as the Casino Rep. here, appreciate it.

Hi there

So, once again. When the first player (AnnaDawn) mentioned there was an issue with the game, there was actually not an issue with the game. However, we thought that the wording was a bit poor, and we made an exception. Since then, we made it clear here once and for all, that there was no error in the game.

This means, you were aware of the fact that there was no issue, and there couldn't be any misunderstanding anylonger. I understand the fact that if there's poor wording and a misunderstanding because of it, we can give a compensation, but if you knew there was nothing wrong, I don't think that entitles you to any compensation for it.

If there was an error in the game/or there was such a poor wording from the game provider's side, I'd give you a compensation (just like the case of Anna Dawn). But if you knew there wasn't anything wrong, and everything was worded correctly, I'm having a hard time seeing that it would entitle you to a compensation.

Olle

Ok... I don't know if I am bumping an old thread but I have bene trying to follow up on this thread... it's my baby... I gotta keep an eye out for it til it's at least 18  I now am a little confused on the whole situation... I thought the wording was confusing... it was clear in a sense but confusing as heck at the same time. I thought everyone came to the conclusion that the game is suppose to pay out 40, 200, 800, 2000 if there are 2, 3, 4, 5  wilds that lead from the beginning of the payline. I never heard that the multiplier was just added for me. I thought the only thing that made my payout the exception was that my wilds were not leading consecutively... You reported that back from BGaming and stated that it would no longer pay out if the wilds are not consecutively int he front from left to right on an activated payline... I have seen some of the posts and these definitely are following your words exactly. I was under the impression that everything pays out fine but mine did not because of the way my line was situated with the symbols. Nowhere in the thread did anything get talked about saying that the game does not payout with the multipliers with wilds if they lead... I am not trying to start anything but I think we are all confused about what is going on with the game. I did the calculations for Mushroomjazz when his Wilds lead just as it says 3 before another symbol and that should have multiplied his win by 800x that lines win and bet... 

Anna, your baby is a monster.  Anyways, look at the paytable now, they have changed the wording on it.  But yeah, thats the way it was "supposed" to pay before they made the changed

And as for mushroomjazz ---

"So therefore, this has to be escalated by the player, via customer support, and they will be in touch with BGaming to provide them with all the information regarding the disputed game round. If there's any compensation due, the player will receive the right payout from us."

This is probably the best advice. I can promise you, if you bring it up to live support, show them a couple pictures, give them a day to look at it, then they will say you are wrong, then you say they are wrong, and as long as you are cordial about it, they will take care of you, one way or another. That's basically the route I went, while yellin at olle on the side for fun, and everything is kosher.

I mean they bribed me pretty good.. (mel too I hear) 

By the way Olle ..

you guys really know how to pour salt in the wound, after i lost my ass, and like 3 other asses today.. I get this

"Hi there, We like you. We really do. So much that we've added Free Spins to your account, how many of your friends does that?"

Just mean.

Hi man :)

We do like you though! Sorry that you were on such a terrible losing-streak, but you know that we can't tilt anything in anyone's favor. The games are the way they are, volatile. Doesn't mean that we don't like you, just that the games are temperamental :(

The free spins was a token of our appreciation for playing here and giving you some bandaid on those wounds, no salt : ) 

I hope the luck turns around this week!

Olle

It's all good, play some poker this evening to level my losses out a bit.  Thanks again.

I'd love to hear how you got them to "bribe" you. I've not been able to get anywhere with them on mine. Did the live chat thing, submitted my screens, they emailed me saying the wins were payed out right, then I went back and said they weren't paying out correctly and....nothing. What have you done that I'm not doing??

So why is Daniel Hughother saying you guys "bribed" him for his Aztec Magic payouts Olle?? And not just him, another player on LCB also. What is the deal?? I've escalated my claim to live support, they emailed me back saying my wins are correct, I said they were not and gave proof. Please explain to me why I'm not being treated in a similar fashion?? Am I not being cordial enough for you guys?? Please explain why Daniel is saying this about being "bribed" Olle"?? This is so unfair and wrong it's not even funny.

Sorry.  The bribe thing was a joke BECAUSE another player that was way irritated at the wrong people said it in another thread.  I was just joking.

It was inappropriate to even joke about, i now realise how upset you are.  As far as support not helping you out, it took almost a month to even get anything moving my way. 

Am I supposed to know your joking through text messages on a forum?? You do realize that sarcasm and the like, don't get portrayed on message board texts very well, don't you?? Obviously not. This isn't a joking matter at this point. And frankly, I don't believe you. I think you did get paid out from Bitstarz. Are you saying you didn't?? What did you end up getting from them?? Please do share. And your comment about Mel getting "bribed" too has me scratching my head. I know who you're referring to, and it makes me wonder, why in the world would someone who didn't post a thing about this issue, get "bribed"?? Has Mel posted one screenshot, made one "me too" comment on these threads?? I didn't see it, and if I'm wrong, I'll apologize, but why would Mel get "bribed"?? Hmmm, weird, is it because Mel's a forum super admin or whatever?? Has a bit a pull around here?? And what am I, choped liver?? I've gone through the proper steps, crossed my t's and dotted my...lower case j's!!

Yeah you're right Daniel, I am angry. I'm tired of chasing Olle around here, tired of this thread, tired of going on live chat to ask for updates, tired of writing them emails about updates and mostly I'm tired of being a person who I don't enjoy being. I don't like posting stuff like this, I have enough drama in my life. But I'm not going to sit back and watch you post comments like the "bribe" comment you made after I've been just as active in this thread, submitted my complaint to live chat, etc. Maybe you mispoke and said something you now regret, but how am I supposed to know your joking when you don't state that you are??

I understand your frustration mushroomjazz and it is indeed not a matter to be joked about, Daniel ment well but it is probably on the wrong time, sometimes a joke could help you cheer up and bright up the day a little bit.

I feel like I need to restate my situation, so others who read this know why I'm saying what I'm saying. My win didn't pay out correctly according to what Olle himself said right here (underlined in red) -

And here is my screenshot of my win, three wilds, starting from the left -

According to my calculations this win should be:

line 2 = 200 x .05 = 10 mbtc

line 8 = 50 x 40 x .05 = 100 mbtc

line 6 = 5 x 40 x .05 = 10 mbtc

line 4 = 6 x 3 x .05 = .9 mbtc

total win according to my calculations = 120.90 mbtc

total win payed out by the game = 19.15 mbtc

As you can see, my win clear as day did not pay out according to not only Olle's words here on LCB, but also not according to the "old" paytable. I've been patient, I've been cordial, I've been depositing and playing at Bitstarz even though I'm angry with them. I still love playing there and always will as long as I'm welcome there, but this has gone on for far to long now. Let's put this to bed Olle. What do you say??

I really thought this issue was resolved? But it still isn't. Wow, they need to solve this asap, I think it has been lingering too long in this thread.

I made a deposit a few days ago and normally I would get second chance free spins the next day but I didn't so I asked Nick from Bitstarz about it and he told me that the second chance free spins bonus is not an official promo...well okay, never mind then.

Most of you would know that on friday Bitstarz would add a nice bonus for active players so I also expected Bitstarz would add me some free spins and to my surprise no free spins were added. I thought hmmm maybe because my question to them regarding the second chance free spins they stopped adding me free spins...I read a similar story and that player never received any freebies anymore since his question to Bitstarz about the same free spins bonuses. I think I might stop praising Bitstarz about how great they are with their customers because now I see their other side. If you ask for them, they will stop giving them and I don't have the confidence they will return either. Sad.

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Totally hear ya.. and tbh that particular reply got mike my first snarky reply ever uttered to a live chat rep, I asked iff the Wednesday spins were late going out, because in all my time playing there I’d never had a week that I deposited I didn’t receive them.. (they also arrived on the off week that I didn’t) and I was bluntly informed that i they weren’t an entotlememt, but a gift: I wasn’t guaranteed anything.. my counter was essentially “I suppose you’re right, you don’t need to explain why the very thing that has happened without fail every week that I’ve played here suddenly stopped. No guarantees.. just like there’s no guarantees my future deposits are spent here..” 

 but to be fair, I probably wouldn’t have been too upset over that alone, I may have still been feeling slighted over not being invited to their birthday party.. had to drink all that molson Canadian myself that day... and many since..

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Mojo Jojo must depend how you guys talk to them. They are humans too, not just robots we can swear on all day long. Even i forget that myself sometimes hehe. But about bitstarz, this wednesday i hit 1600x on the btc free spins and had 40 mbtc when max cash out is 5... I mailed nick politely asking what do i do now cauz it seemed weird to have to wager 40x 40mbtc while i can only cash out 5. He replied to me to ask support to just give me the 5 straight mbtc now. I asked and they did. I redeposit some go back to same game (madame destiny) and hit 176x right away and cashed out more. Then today i get 15 free spins with a message to try a new game (nick had suggested me i go back try again madame destiny which i did and won again) so i did. The game wasn't my style miami nights from booming. But my 15 free spins went to 400 euros + and i've been hit by the big bad 100e max cash out wall. Lol yeah well im pretty happy i did because now i have 100 euros more than i had when i went to bed last night. So i cashed out the wednesday max and friday max cash outs, i prefer to hit that and have it than don't get any spins at all. I understand why they put these maximum with the number of freebies they drop in a month to everyone, if not max then casino would go bust or just stop giving them at all. So i take them for what they are and if i ever start playing bigger bets and all then i'll just ask to become vip or something i guess haha. On that note have a good week-end everyone.

I don't think that's the issue here, I asked my question politely and I was not angry at all I was just curious about the subject at hand. Been a member about 2 years now and I have always been satisfied with their support staff untill this week. I've sent another e-mail and till today I did not get a reply to it, that is just plain rude and I did not expect that from Bitstarz. I don't know where the support staff of Direx nv casinos come from but it appeared to me they have the same attitude, they all have a preconception opinion about their players, to think of it, you can't be more shallow than that.

Mojo Jojo have you ever tried contacting Nick directly? When it comes to promotions, freebies and all he's pretty much THE guy to talk to. Maybe you should, he always been very nice and polite to me and always seemed or proved to use common good sense. [email protected] is his email. You can always contact him and talk to him about your issues. If even him doesn't help you then i seriously don't know what to say hehe.

He was the person I had contact with about this matter, his first reply was 'friendly' but he ignored my second email, again I was polite and was not angry, in fact I was kinda indifferent about his reply. I had the impression he felt annoyed by my question?! Which is understandable because I think he received a lot of emails about the same subject every day?! But that's not an excuse to ignore, that only shows their unprofessionalism. Not giving crap about your players does not mean you need to show them that, it does not do the players any good or the casino.

If my job is to shovel shit, and that's what i get paid to do, then I cannot be mad when i get to work and there is a pile of shit to shovel, correct?

I've never talked to him, dont know him, but no one in customer service can get mad when they multiple customers contact them with the same question.

I couldn't describe it better myself. You understand me well, thanks mate.

I guess I have to cross off Bitstarz from my list.

Hi guys,

Thank you very much for your feedback and opinion. However, the casino rep was doing his best to explain to you that if you are not satisfied with the game payout you need to contact the casino support, provide necessary details, screenshots etc and they're going to investigate it further with the software provider. There's nothing more he can personally do for you. He did his best to advise you what to do here on the form and reply your questions and concerns. There is no point in repeating the same story over and over again. Please do as he advised and let us know once you hear back from their support. You need to be patient, wait for them to get back to you and don't bother the casino rep and send him PMs. 

Thank you for the understanding. 

I started with a deposit of 100 and a 50 bonus and my ending balance is 215.
I followed verification procedure and uploaded my documents in the casino.
The amount is only small so I thought they will pay me after my account is verified.
But they disabled my account.
They asked for a call, so I gave them my phone number and time when to call me.
I waited and waited but the call never came.
They have this ridiculous idea that my number is invalid!
I asked some of my friends to call me and was fine.
I even asked a friend outside the country to test my phone number and my friend was able to call me.
I do not now why the casino cannot call my number.
They keep on saying my number is invalid.
The country is Argentina. The country code is correct.
Up until now they cannot call me and cannot verify my account and have not paid me yet.