BitcoinCasinoIO Support and Complaints Thread

Hello t0ny6192,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello t0ny6192,

Thanks for providing us with your casino username. We've sent an email to the casino and asked them to look into your complaint. Please keep an eye on this thread for the updates.

Dear t0ny6192,

Unfortunately, we must inform you about several duplicate accounts, all of them were created before the winnings were confiscated. We would like to remind you kindly that the duplicate accounts of any kind are not allowed at our casino. We have also submitted the evidences to the LCB representatives as well.

Thank you for your understanding!

Bitcoincasino.io is a scam and you wont get your money back not worth trying.

Hey Community,

Please avoid bitcoincasino.io at all costs! They will not refund you if something goes wrong, they will not take responsibility, they will fabricate lies and misleading arguements, their casino is not functioning as other casinos function, they disable api keys for undo bets so they gain a house edge. They failed to provide proof or reason behind my $100 compensation. This casino is a big ass scam! I guarentee you will lose your money if you do not read my comment. I vouch for this casino to be blacklisted immediately. My team is in contact with   to have this site shut down asap, i wish everyone the best but i guess $5,000 loss is nothing compared to the gains i made with my bot trader this month trading altcoins. 

Thanks,

Elton Gashi

Hello Eltongashi,

Our team is looking this case and once we investigate everything, we'll let you know the outcome based on what we think is fair and reasonable. 

Hi bitcoincasino.io, your incorrect there and I can prove it. I do not have several accounts, only I have one and my brother made one.

I requested a cashout of all my winnings roughly ($232,000) all of which I won at around 11am which you can clearly see in the emails between me and casino admin, even them informing me that im fully verified.

My brother did not make his account untill after 7pm Saturday evening therefore all my winnings were accrued before this duplicate account was made and therefore should not by subject to confiscation, which is clearly stated in your T&Cs

I totally get that duplicate accounts are not allowed and i agree with your decision to cancel both our accounts but you should pay my winnings out in full as they were won way before my brother made his duplicate account.

I have emails from when my brothers account was made to when I spoke to casino admin to verify my account and request cashout if you would like

 If i was in the wrong i would gladly accepct it, 2 weeks prior I used a 3rd party payment method for a small deposit to test the site out and i won nothing. 2 weeks later I used my own payment method and won over 60k in which this confiscated and I was happy with that decision because I violated there T&Cs and it states that the casino does not accpect payment from 3rd party sources.

 Even after communicating with there customer support through live chat, they even agree with me that my winnings should not be confiscated because there were accrued before the duplicate account was made and asked me to put in writing my claim to the casino admin which I have done twice and are still awaiting their response,

Thank you LCB

Personally i dont like this company. You hardly withdraw your money from winning. Am serious, No for this whole company with all the sister sites

Are you abuse casino s terms like multiple accounts from single profile /devices / or IP?

I have not withdrawal with direx group for long time. but back to my first day with bitstarz the day I lost about nearly 2 BTC in a day.

Yes at that moment it cost 220$ each btc. :)

And I like their complimentary spins and bonus. I also deposit with my VISA. When never I hit cash-out my bank nofitied me within 15 mnutes that I got money on my VS account and Im Icelanders.

Few years of VIP with them both sad fun thrilled and high sometimes. It gonna be sad if its too complicated like you mentioned in this post. I sometimes enjoy with some sister site and still not making W/D since mostly I do for Entertainment. 

They are trying to say I have another duplicate account which was active during my winnings; only because I played off my phone for like 1 hr at my friends house on his Wi-Fi, so I was under his IP address. I can prove to them that this account is linked to a different name and household address; and that if this account is the reason my account and winnings were confiscated then why is my friends account still active and is allowed to make withdrawals.

edit: wrong casino  but still, lost around 2 btc in a single day and never gotten 1 free spins from them. lol they're probably washing paper plates.

Hello t0ny6192,

We've asked the Casino Representative to look into your case again. Please keep an eye on this thread for the updates.

Hey t0ny6192,

If bitcoincasino.io failed to refund me due to a technical issue with their game revolving around fairness, i can gaurentee that they won't compensate you for your winnings. I got banned on bitcoincasino.io trying to fight for what is owed to me and the same will happen to you. This casino is not legit i do hope that we both find a resolution but it does not seem likely.

Thanks,

Elton Gashi

Dear Tony,

we regret to tell you that one of the duplicate accounts was really created before you won, in which case we had to follow the terms, particularly, "Only one Account for each household, IP Address, PC is allowed", and that is why the winnings were confiscated.

We have also sent the evidences to the LCB representatives, please stay patient and let's wait for their conclusion. Thank you for understanding!

Hi Bitcoincasino, this account is my friends account it is registered to a completely different household address and this account is still active and making withdrawals and I have evidence of this. Both our accounts were successfully verified through your KYC procedure. Are you guys saying that you missed this said duplicate account when you guys verified?

If this account was the reason my account was closed and winnings confiscated then why was it not brought up 3 weeks ago when you guys confiscated 60k on my winnings for using a third party payment method. I accept this confiscation as i clearly violated your terms. I then asked your casino representative that will any of my further winnings be confiscated and your response was "if you don't violate any rules of our casino, the funds wont be confiscated"; indicating to me that my account is now clear to play, and you guys allowed me to continue to play on your casino for 3 weeks.

Tony.

Hey t0ny6192,

I will be preforming a lawsuit against bitcoincasino.io in september, would you be interested in joining?

Thanks,

Elton Gashi

Hi Elton, I will pm you

Hi t0ny6192, as we told earlier, your case in under consideration at the moment. We have sent all the necessary evidences to the LCB representatives.

Please, kindly asking you to wait for their reply. Thank you.

Hey Bitcoincasino.io,

You are a joke to the crypto gamling community, i will be fighting on behalf of everyone scammed by this casino. You are not a legal casino that is properly licensed under curacao law, you just claim you are.

(Your reputation is already shattered on the forums, you should have thought twice before disabling my undo bets option & failing to provide actual evidence from evolution gaming). 

My lawyers will be requesting full financial documentations, we believe that bitcoincasino.io is planning an exist scam on their VIP players while repossessing their funds in a unfair/illegal manner. 

Thanks,

Elton Gashi

Hey t0ny6192,

If you are looking for a replacement casino, i currently switched to roobet as a daily casino and their support team & games are legit and fair, i definitely recommend them!

Thanks,

Elton Gashi

Hello Eltongashi,

We would like to let you know that LCB team is going to make a decision regarding these issues at BitcoinCasino.io soon. We'll keep you updated.

Hi Bitcoincasino, there's nothing in your t&c that states you must only play the ip address you created your account from. It says "Creating multiple Player Accounts can lead to termination of all such accounts". I never created multiple accounts, I only played on another IP address. 

So if someone happened to play on a public wifi and someone else from another country happened to play on the same wifi months apart, does that count as a duplicate account when the 2 people have to link whatsoever ?

Firstly I would like to say thank you to LCB moderators for helping me with my complaint and to Bitcoincasino for doing the right thing and agreeing to pay out my winnings. Bitcoincasino have agreed to pay out my winnings which were accrued before a duplicate account was made. They have paid me out 102,000 $ but there is still substantial amount of money missing. My balance before this was this was over 220,000 and I have only been paid lest than half.

Thank you, Tony

Hello t0ny6192,

That's a great news! We've sent an email to the Casino Representative and asked them to explain what's going on with the rest of your winnings. Keep you updated.

Hello, all!

@t0ny6192, a decision was made to return back all your winnings and the amount of all deposits that you had before the duplicate account appeared. You can withdraw these funds according to the withdrawal limits (15,000 EUR per week). This is what could be done and what we consider reasonable in this case. Thank you for your patience in this case!

You guys scammed me, i will enjoy seeing you guys in court coming September! =D

Hi Bitcoincasino, thank you for making the right decision and paying out my winnings, although I have only received less that half my winnings. Can you please provide evidence of when this duplicate account appeared?

Thank you, Tony

Hello t0ny6192,

All your winnings which accrued before 6th May 2020 (that's when your  brother''s account was created) have been returned. The total winnings before 6th May are $102k.

According to the casino's T&C's you can have only one account per household/ IP address. Therefore, your brother's account is considered to be a multiple account.

We've just received the evidence from the casino showing the date when your brother created his account at BitcoinCasino.io and your winnings which accrued after that date. Therefore, we consider this case resolved.

Hi I would like to thank lcb for coming to a decision and agreeing to payout my winnings. I agree to settoe this case.

I would also like to thank lcb moderators for helping me with this case.

Hello Casino Rep,

This is a forwarded message from plaintiff.

On behalf of the plaintiff, i will be representing this case in curacao court during the months beginning September.

My financial intelligence team has discovered evidence regarding serious violations within the Curacao Gaming Control Board guidelines that directly impacted plaintiff's ability to fairly gamble using this online establishment.

We will move to strike based on the data saved & collected along with video evidence that was screen recorded in real time.

Violations:

Self-Exclusion: Article 2: Plaintiff was improperly volunteered by the defence to be excluded without proper reason or permission. We believed the defense placed this exclusion to cover up the compensation that was requested by plaintiff.

Training: Article 8: Plaintiff provided valid & clear proof of improperly guided responses provided by the live support which was used to coverup the existing issue.

Purpose Of Standard: 1.3.1(C): To create a standard that will ensure systems are fair,

secure, and able to be audited and operated correctly.

Mechanical RNG: 2.8.1(C): The properties of physical items used to choose the selection shall not be altered; 

Malfunction During Number Selection: 3.2.7: If the equipment breaks down or malfunctions during the selection of the winning

numbers and the problem is not promptly corrected, players shall be refunded the amount

wagered.

***Detection Of Corruption: 3.4.3:

Machine programs shall be capable of detecting corruption and shall provide an error

message due to failure of the program storage media and cause the machine to cease play

until corrected.

The main point of our case revolves around 3.4.3, your machine failed to detect a vital error that caused a malfunction in the undo/redo bets option which falls under detecting corruption. The game also failed to cease play to prevent incurred losses while the malfunction was present.

The plaintiff is requesting full compensation of deposits totalling 0.14988074BTC & 11.1926765ETH if settled prior to September 1st.

The plaintiff is requesting 150,000USD for cost of international legal fees, misappropriation of funds & emotional damages if agreement cannot be made prior to September 1st.

Direct Link To Plaintiff Forum:

https://bitcointalk.org/index.php?topic=5240077.0

Direct Compensation Addresses To Plaintiff:

Addresses:
BTC: 

1QCiQRHwQF5cqr3eTXM9DP6s4MnTBT8ZTs
ETH: 0xb2ac05f5669f0a47a645042376aa62c97503e9d4

Thanks,

General Attorney,

Robert P.

Hello Eltongashi,

We've sent an email to Evolution Gaming software provider and we're waiting for their reply regarding the Live Roulette malfunction.

Once we receive a reply from them, we're going to make a decision regarding this case. 

Hi Elongtashi, Curious if you know of Threatmetrix? Expensive but seem very legit. It looks like I’m heading for legal issue with ignition casino and considering using these guys for identification. Otherwise, I believe I can only claim against the merchant companies which are easier to identify and obviously connected. Best of luck with your case!

Hello!  I have been playing on this casino for a couple of years. Last night I made a deposit into my account. 

I was happily playing a long when the screen went blank and said 403 FORBIDDEN.  Now I cannot access the account whatsoever.  I have been playing at this site, depositing, withdrawing and never an issue.

If I live in a jurisdiction that the casino does not allow and just now they are enforcing it, then I deserve notification or something  not just block my account.

this is not right.

Hello Playplay,

Could you please send me your casino username in PM inbox and we'll get in touch with the Casino Representative.

It is quite shocking to discover that the US is actually banned from using the site; I've been gaming with them for around 6 months and was informed by support that I am welcome to play... what a shock to see that it is a violation of their gaming license! I'd like to have someone from the casino reach out to me as soon as possible to refund my deposits and close my account; I can provide my email upon request. Thank you LCB for your help!

Hello rjab89,

Could you please private message me your casino username and we'll ask the Casino Representative to look into this.

Sent you the username directly, please let me know when you receive any updates. Thank you!

Hello rjab89,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hello rjab89,

Please let us know if the casino has closed your casino account by your request and if you need any further assistance from us. 

If you deposit at Bitcoin casino. IO with bch you will not be able to withdraw your winnings I deposited there and upon making money the withdrawal would never go through it giving me an error all day long I waited for assistance with this and all day long I was told they were getting to it they were getting to it I even tried with trying to a different wallet with a different company and it still didn't work this is a straight scam and I am very angry about it

Hello mchavez3,

Please provide us with your casino username via private message and we'll get in touch with the casino representative to check what's going on. 

Hello mchavez3,

We're still waiting for your casino username, if you would like us to try to assist you with your issue please send it via PM. 

Hello mchavez3,

Since we never received your username we're going to close this complaint.