BitcoinCasino.us Support and Complaints Thread

Hey everybody!

Here you can get information and support regarding BitcoinCasino.us

* everyday reload bonuses
* weekly cashbacks
* support 24/7
* BTC / ETH / LTC / BCH / DOG accepted

Welcome to Bitcoin Casino!

Welcome on board BitcoinCasino_US. Thanks for joining our forum. 

Welcome to LCB forum BitcoinCasino_US! Thank your for being available to assist our members! 

Welcome to the forum BitcoinCasino_US! 

Ah yes, BitcoinCasino_US, welcome to the forum!! I look forward to playing at your establishment!!

ATTENTION: Anyone who has played in this casino may have been ripped off on their winnings as I was. I played SIC BO (macau) and wagered on the 3 dice to come up 6,6,5 which equals 17. At the number 17 itself pays 50 to 1, so does the wager 6,6,5. However, according to the wit and wisdom of "Mark" is must come up in the exact order which is listed on the game replay of 5,6,6. What he does not realize is there is no bet for 5,6,6 and that in fact the bet for 6,6,5 encompasses the 5,6,6 as well as the 6,5,6 wagers since there is 3 possible outcomes for that bet. Therefor ripping me off 50 to 1 on my wager by not paying me. As a matter of face I brought this to his attention. And his way to solve it was to disconnect chat. The ignorance and incompetence and thievery at this casino should be avoided at all cost. And if you happen to be like me, you may want to go back through everything you have wagered at this casino to make sure you were properly paid for and not just stolen from. BITCOINCASINO.US I Hope this post costs you more than that stolen bitcoin from me.

Hello kingmhyq,

can you please private message me your casino username and we will try to reach out to the Casino Rep regarding your account? 

Please have in mind that Bitcoincasino.us is blacklisted on our site due following reasons: " No license, player complaints, customer support is rude, and the rep had the cheek to private message LCB members offering them a free chip for signing up directly with their website instead of LCB's."

Please read the complete information HERE. 

Hi kingmhyq,

Thanks for providing your casino username. Your account details have been sent to the casino. Keep you posted. 

ii have screen shots, did you want them?

You are welcome to provide screenshots in a private message as well. 

This one is of the game played. Note the second from bottom i bet 665. It came up 566. It has to be exactly those three numbers. Two x 6 and one x 1. Mark is saying it has to be in exact order which is not the case. It oays 50 to 1. Just the same as the total number being 17. Those three numbers equal 17. 17 pays 50 to 1 as well. Also there is no exact number for 566 just 665. Thats because it can be in any order otherwist the odds would have to be 150 to 1.

Here are the rules for the game from the internet. It says that it must be exactly the numbers for this bet. 1x5 & 2x6. Which is what i had. Just in a different order. I dont know how you can roll 3 white dice at the same time and determine an order to them. But as the next screen shot shows there are 3 ways to win. Meaning 566, 656, or 665

I have a set of their rules as well. It says it must be exact to win the bet. Which it is exactly thise numbers. It doesnt say must in in any sort of order. Because there is no bet for 566 or 656 exactly since 665 covers those rolls as well. But the screen shots are too large to send to you. If you go to their website and click craps and choose sic bo macau then the group of numbera in the bottom left at 40 to 1 you will see what i mean about the groupung of numbera. It does it for ever group. Theres a 224 but not a 242 or 422. For example.

Thank you for posting the details, let's see if we will get any feedback from the casino. 
Keep an eye on this thread for the updates. 

I also found on their instructions on the game itself: "Specific Double and Single Number Combination xxy" "Two of the dice will show a specific double and the third die will show a specific, different number. For example 2-2-4" "50 to 1" Therefore 6&6 is the specific double while 5 is the specific different single number. but they have stopped me from live chat and and have not responded to emails. I presume this is because when other people realize this casino has been not paying on every winning wager, it will ruin them for sure. But by not paying me my winnings, they are forcing me to disclose this and hopefully others will also check to make sure they were paid properly.

Hello kingmhyq,

Another reminder has been sent to the casino regarding your case. Keep you posted. 

Just an update - Player kingmhyq informed us through a private message that his case has been resolved and that he received his winnings. 

i just hasd a issue with bitcoincasino.us. i have been playing for a few month as well they gave me a few cash out with in 24hr of my request. but i starting playing bigger 4.5 mbtc to 22.mbtc. i ended up with over 9 bit coins started to request 1.2  little by little they started givingme a issue they dod pay a few. not what they took they ended up taking 9 bit coin and. change i dont know what to do they closed my account a took my funds. i need some help i want to know where they are based i did who is  it comes up at a domain name in chicgo in the states i called they number some chinese guy no eng.  i need any info  

HI hflow,

Sorry to hear that. Please note that this casino is blacklisted on LCB due to numerous complaints, no gaming license, unresponsive casino reps etc. Unfortunately, there's nothing we can do to help you. You can check out our review page for more info. 

We also advise you to take a look at the list of casinos that are on LCB Warning list. 

hflow they are operating under direx n.v. which is located in cyprus. gl

I was dissapointed to this casino didnt give a Deserve vip bonus that they give... 5 free spin is was just not Good to treat for vip trusted players

We advise you not to play there since this brand is blacklisted on LCB. Please check the review page. 

I think need to get alert some playing in bitcoin casino.us they will get a wrong find playing they not healthy to play there i promise!!!

Maybe that casino is going to get scam it i feel it when i play it again there

Thanks for your feedback. Hope not many players will play there and save yourself trouble. 

I have a terrible experience with this casino. Criminals imo.

I made a deposit and won big money. They told  me i had a bonus to turnover, which i then did.

After i had turned over the bonus and made a withdrawal they come up with this:

Bonus from sweden is not available so we confisticate your winnings. I told them i hadnt asked for any bonus and they admit they had given it to me accidently!!!

Sooooo thats the most stupiedest thing ive heard not to give my money when all ive done was depositing, play and win. They did wrong! They gave me a bonus i didnt ask for!!

No need to say more. No normal human think its not a criminal act from their side.

Hi Putriken,

Sorry to hear you are having the issue with this casino. Please note that it is blacklisted on LCB due to numerous complaints, no gaming license, unresponsive casino reps etc. Unfortunately, there's nothing we can do to help you. You can check out our review page for more info. 

We also advise you to take a look at the list of casinos that are on LCB Warning list. 

 I was having fun playing and actually winning a little for once. Then all of a sudden I was kicked out and my account was disabled. I contacted chat and they couldn’t tell me anything. I attached screen shots of my conversation. Please help me here. At least let me withdraw my winnings or refund my deposits if you guys are going to disable my account.

This is disheartening. I’ve played with you for years!!!  

I'm a VIP player and I love you guys!  I have brought other people to you and bragged on how awesome you are!!  

Please see screen shots attached and help me.  Money doesn't grow on trees... especially these days, so please at least let me get my deposits back or at least withdraw my balance.  
 

Jonathan Abdoo 

Jonathan Abdoo please PM me your casino username and we will ask for updates on your case.

My user name @bitcoincasino.us is

Hello Tanya Sanchez,

Thank you for reaching out to us. Could you please export what kind of issues you have with this brand, so we can help you by reaching out to Casino Rep?

I made 2 deposits 1st on 7.20.23 wich shows pending on my account

2nd on 7.28.23 Wich I have yet to receive either one of them on my account balance 

Hello Tanya Sanchez,

Thank you for sharing your issue with us. We will ping Casino Rep in order to help you. Once we get an update we will let you know.

Keep you posted.

Tyvm  for your assistance 😊

Hello Tanya Sanchez,

We are still waiting for their response. We will ping them again in hopes that we can a feedback. Once we get a response we will let you know.

Keep you posted.

This is so frustrating and unacceptable on Thier part.. it's not like I don't have proof of deposits made on 7/20 Wich shows pending and on 7/28 another deposit. Ugh 😣😠🤬

Hello Tanya Sanchez,

We understand that you are so frustrated, but we are also trying our best to get some information regarding this case. Once we receive a response we will get back to you.

Thank you.

Hello Tanya Sanchez,

Unfortunately, we are forced to close this complaint at the moment due to Casino unresponsiveness. Once we get some feedback we will reopen and will let you know immediately.

Thank you for understanding and patience.