Bettilt Casino Support and Complaints Thread

Hi everyone!

My name is Anna and I'm pleased to represent Bettilt Casino here. 

We provide our customers with a high-quality service: huge amount of games and new games releases every week, jackpot games, biggest live casino jackpots. Also we have tournaments with a big cash prize amount, quick withdrawals, bonuses and customer support

Any questions, feel free to contact me anytime. It is so great to be a part of the LCB community!

Welcome to LCB Anna! Thank you for being available to assist our members! 

Welcome Anna 

Hi Anna, welcome to LCB! 

Hi Anna,

Welcome on board. We are happy you have joined our forum. 

Hope you'll have fun! 

Welcome Anna! 

Hello and welcome to LCB's Forum, Anna. We hope to have many and enticing bonuses for all users here soon.
Success!

I am trying to withdraw, I sent all the documents and they said everything is verified and that they only need to call. I wait for their call at the time they say but they do not call so what can I do?

Hello ramarth,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative.

Hello ramarth,

Thanks for sending through your username. We've sent an email to the Casino Representative. Keep you posted.

hello what did they say?

Hello ramarth,

We still haven't heard from them. We've sent them another reminder email.

Bettil Casino SCAM! Do not pay the winnings 2 months! This is a shame and not a casino! I made a deposit to them through Bitcoin, they said they would pay, they deceived they did not pay, in fact they extorted a deposit! My documents were checked! They want to call me on the phone but don’t call! What do they want to hear? I do not speak English. This casino scam does not pay! A lot of negative reviews on the Internet!

Hello Wadaxrotup,

We've asked the Casino Representative to post their official reply regarding your withdrawal in this thread, since you've already been sending me private messages and I've been contacting the Casino Representative, but your case hasn't been resolved yet.

Hello dear Wadaxrotup,

As we can check, your withdrawals were not processed due to lack of validation call after several attempts. According to our records the first call was made on 23.03.20 and then on 24.03.20, which you did not reply.

Please note that, the validation calls are made between 6 p.m. and 8 p.m. (GMT), we advise you to check your phone number on your account and make sure you are reachable on such times.Also note that such calls are not possible to be scheduled in advance.

After this validation step, your withdrawals will be processed if the data insert is correct and if the method of withdrawal matches the method of deposit.

To conclude, be please be aware that the number registered on your Bettilt account must be an Estonian mobile number, due to the fact of your account being registered in Estonia.
We kindly ask you to contact Bettilt Support via email - [email protected] in order to update your number.

In that way we will be able to proceed with the validation call in order to proceed with the withdrawal that you have pending.

Best Regards,
Bettilt team

Hello! I am now in a different country, I changed the account number to the current one at the moment, what's the problem of calling this number? I do not know English, how will you talk to me? In the rules of the casino there is nothing about such a situation with a phone number! And more additional questions. What else can I be Estonian? Email in Estonia? Computer made in Estonia? Is the phone just made in Estonia? You have confirmed my documents, I made a deposit, pay my 302 euros! Only in your casino such a circus for 302 euros, other casinos pay such a trifle without a phone call and documents.

Hello dear Wadaxrotup,
Please note, that your withdrawals were cancelled due to lack of validation call for verification of data. As previously indicated calls are made between 6pm and 8pm (GMT). However, as indicated by the Bettilt Support team, your account is registered in Estonia, including your home address, however, the number registered on your account is from Russia.
Taking into account that Russia is a restricted country for the use of Bettilt, you must associate to your account, a personal number from Estonia, which is the country where your account was registered for security reasons. Once you follow those steps, we can proceed with the validation call, in order to validate your account.
Please note if you require further assistance you can contact the Support Bettilt via chat and email - [email protected].

Thank you for your understanding
Bettilt Team