betObet Support And Complaints Thread

sent you bro , please help me i need my hard earned money back.

Hello sanaaane, Yanal221 & Kazu Uemura,

Unfortunately, we are forced to close this complaint due to the casino's unresponsiveness.

Once we get a response we will reopen this case.

Thank you for understanding.

please help me to file a case against this casino site .

Hello sanaaane,

You have the option to file a complaint with the brand's licensor. Unfortunately, we cannot assist you further as they are not responding to us at all.

Hi is this okay 

Can you guys check the screenshot and tell me what you think 

Hello Yanal221,

Unfortunately, we cannot assist you as the casino representatives have been unresponsive. If you feel wronged, you have the option to file a complaint with the casino's licensor.

tell me the brands licensor please?

This brand has Curacao license. 

Hey curaco licensor replied me to contact the operator ? Now what to do?

Hello sanaaane,

Based on their response, it appears that you played on an unlicensed domain of the casino (betobet6), which is why the licensor is unable to assist you. Only the original domain of this brand is licensed by Curacao.

We're sorry that we cannot help you further, as the casino is refusing to work with us on resolving complaints. We must mark your complaint as UNRESOLVED.

So betobet is scamming people, becuz there sites domain is same and they have registered with different domain with licensor. Please give this site a spam tag.

Hello LCBers, 

bet O bet is now placed on LCB's warning list due to numerous ongoing complaints from players. We are unable to assist players as Bet O Bet refuses to cooperate with our complaints team. Player complaints include accounts being locked, no payments being made, or delayed payments. Players must also ensure they are registering on the correct website domain, which is https://betobet.com/. Other domains like https://betobet6.com/ are not authorized or licensed under Curacao jurisdiction. Therefore, any issues arising from the use of such domains may not be covered under the licensing regulations and might not be subject to complaints to the licensor.  

Having read the comments on this thread I'm absolutely terrified. I have a pending withdrawal that has been pending since last week Tuesday. I have tried to communicate with them but they keep saying that they will communicate once they have an update. I'm terrified now because I desperately need this money. Is there anyway I can be helped? My username is ntm*** (please hide it) and I bet and played only at the original and licensed domain: betobet.com

Dear ntm1993,

Please note that bet O bet Casino is placed on our warning list due to numerous ongoing complaints from players. We are unable to assist players as Bet O Bet refuses to cooperate with our complaints team, so our hands are tied here.

However, we will try to reach out to them and see if there might be some cooperation from their side this time.

Thanks so much for trying. I appreciate it. I hope they respond this time.

Dear ntm1993,

We've sent a reminder to the casino rep since we haven't heard back from them thus far. We hope to receive some feedback this time so we can continue assisting you with your case.

Dear ntm1993,

Unfortunately, there is still no response from the casino. However, we will try to contact them again and hope to get some feedback this time. We will update you on this thread.

Dear ntm1993,

After numerous attempts to contact the casino and assist you with your case, they still haven't responded. Please be advised that this is why bet O bet Casino is on our Warning list, and unfortunately, we'll have to close this complaint due to the casino's unresponsiveness.

If they ever get back to us, we will reopen the case.

Thank you for your understanding.

Hello to the amazing bet o bet team. I've been facing a problem when I've made a withdrawal request #100740205745358079 on 16th October, and I've still not received my withdrawal. It's 22nd October today and whenever I try to contact the support, I get told that my account is under risk investigation. I've really liked bet o bet but this problem is causing me too much stress and inconvenience. I've shared the account details for your reference:

USERNAME: w***

EMAIL: W***

I hope this issue gets resolved soon. Thank you.

Hello Waseem919,

Please note that bet O bet is placed on LCB's warning list due to numerous ongoing complaints from players. Could you please give us more information? Is this your first withdrawal at this casino? Is your account verified?

Thank you for providing your casino credentials. We will reach out to them and try to assist you further.

Keep you updated.

Hello Waseem919,

We still haven't heard back from the casino rep so we've sent them a reminder. Keep you posted.

Hi,

They are not paying me my withdrawal request in amount of 2500 EUR from 11th October (Skrill)

I have contacted them few times already but every time I get same copy paste answer:

Hello!

We are very sorry for the inconvenience.

Please note that your account is under investigation by the Risk department and as soon as we have an update, we will notify you by email.

While we understand your eagerness for information, we would like to inform you that we are unable to provide a specific timeframe for when an investigation is going to be over.

Thank you for understanding.

Cordially.

|Customer Support Team

|Follow us www.betobet.com

Thing is that my first withdrawal request made in end of September in amount of 2530 EUR (also on Skrill) was processed and paid after 6 days.

I really need money so please try to contact them. At least they are still not locking my account which gives me hope that they will pay in the end.

Username is pa***

Mail is st***

Hello panevu,

Please note that bet O bet is placed on LCB's warning list due to numerous ongoing complaints from players and their lack of responsiveness.

We reached out to them regarding this issue and will let you know as soon as we receive any feedback from them.

Thank you.

Thank you. I have sent you private message on "our" language regarding case so please try to check it too if you will have time.

Hi. Could you please delete the image that I uploaded in the message that Ive quoted, which I sent in August? It showed my email address and someone who saw it just sent me an email, which I was not thrilled about. Apologies if this is an inconvenience since the error was mine. As for my withdrawal it was eventually processed months later.

Dear ntm1993,

We removed the image. Glad to hear that your withdrawal was finally processed.  We will now mark this case as RESOLVED.

I have tried to contact them again, but received again same copy paste message.

It is pretty obvious they are trying to make me cancel withdrawal request as I did few cancellations of withdrawal requests in past, but there is not single chance I will give up.

Waiting payment and than closing account forever.

Hello panevu,

As previously mentioned, bet o bet Casino is on our warning list due to their unwillingness to participate in resolving complaints. However, we have contacted them to try to assist you and are still awaiting their response.

We’ll update you as soon as we have any news.

Dear panevu,

Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.

Still they did not pay, now I am waiting withdrawal on Betobet for 36 days!

They are not answering on mails sent to [email protected] and are closing Live chat when they see my username.

Account however is still unlocked, they did not lock it. 

All people should be informed about way how they are delaying payments and should never deposit any single Euro on their scamming site!

Dear panevu,

We're sorry to hear that and that we cannot assist you further. As stated on the review page:

bet O bet is placed on LCB's warning list due to numerous ongoing complaints from players. We are unable to assist players as Bet O Bet refuses to cooperate with our complaints team.

If anything changes in the meantime and they choose to respond, we will let you know.

Thank you for understanding.