betObet Support And Complaints Thread

Good afternoon Berks, please can you contact Betobet again regarding my complaint

Hello Moneygetta,

Sure we can send it a reminder again but we are not sure how efficient it would be, but we will do it in your behalf. If we get the feedback we will let you know.

Thank you.

Hello Moneygetta,

Unfortunately we are without any response from their side. 

Hello Moneygetta,

Unfortunately, we are forced to close this complaint due to the casino's unresponsiveness.

Once we get a response we will reopen this case.

Thank you for understanding.

Hello,

I have openned the account in Bet O Bet almost a year ago. I have deposited into the account almost 3000 dollars.

I have made some bets, when I wanted to make a withdraw of a part of my deposited money, i was told I have to bet al my money in order to have an option to make a withdraw.

After I tried to login to my account again, I was told that my account is blocked.

Support told me that Rik department will be intouch with me by email. Nobody got intouch. for 6 months.

After I tried to get in touch with support again, I was ignored and disconnected.

Can somebody help me to restore my account?

my username is darak****

Thank you

I have made a campaint about this site. betobet.

They took my money, a blocked my account so i can't use my money.

I made a camplaint with the regulator, but there is no answer yet

user : darak****

Hello darakhemzar,

First of all, welcome to LCB! Glad to have you here. 

Thanks for sharing your casino credentials with us!

The casino told you to bet all your money in order to have an option to make a withdraw? Do you have some proof of your statment?

Please follow up, so we can assist you further.

Hello darakhemzar,

We will close this complaint and consider it Resolved.

Hi I have been playing with betobet for the past 1 year and have lost continuously past 1 year. Then last week I won a good amount and I withdrew my winnings and since then my amount is still pending, last week I withdrew a small amount which got credited in my account now when I withdrew a large amount they are still pending my payment, and now they have also restricted my account so I cannot place bets and when I message their support they are sending smileys is this how a casino works??? They make you play and accept your deposits till your loosing and when you start winning they just blind you???im generally asking is this how online casinos work please kindly help me get my money back. And another thing which are good casinos which will not have these withdrawal issues kindly suggest me some.

Hi I recently won big on betobet and they are not releasing my winnings, I posted few days back here but my post is deleted I have no idea why.kindly help me out.

Hello jwilkins,

Welcome to LCB.

We are sorry to hear that you are having this kind of issue.

Please send us your casino username via private message so we can get in touch with the casino rep.

Thank you

Betobet locked my account but I have money on that I have to withdraw that money immediately I have emergency please request betobet to withdraw my money to my bank account

username---*****

Hello Aniket Kala, 

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case ASAP. Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

Keep you posted.

My betobet account locked username--***** I want to withdraw my money I think it lost

Hi Aniket Kala,

We haven't received any response from the casino rep. We will send them another reminder.

Hi Aniket Kala,

We have just received the response from the casino rep:

 We investigated this matter, and the player's account was locked due to being underage.

We consider this complaint as RESOLVED.

Hi I placed a withdrawal request on the 13th and it's still not processed could you please find out when it will be credited to my account as I have bills to pay.

thank you 

I had placed a withdrawal request with betobet on 13th, it's still not processed could you please help me. Username jwilkins

Hello jwilkins,

Is this your first withdrawal with Betobet Casino? Have you verified your account?

Hello jwilkins,

We haven't heard back from you. Is your issue resolved? 

Hello jwilkins,

Since we never received your username we'll mark this complaint as CLOSED. 

Hi, could you help me too? I have the exact same problem (locked account). Did the verification and everything. Except I have a sum of 2550€ on the acccount.

Hi, could you help me. I have 2550€ on betobet account and they locked it. The account is fully verified and they say it is under investigation. Could you pls help me?

Hello klemenhocevar,

Please send us your casino username via private message and we'll get in touch with the casino rep to check your account and provide us with additional information. 

Hello klemenhocevar,

Thank you for providing us with your credentials, as soon as we hear back from the casino rep we'll update you on this thread. 

Hi, is there anything new? Thanks

Hello klemenhocevar,

We haven't received any response thus far, we sent a reminder now. Hopefully, we'll hear back soon. 

Thank you for your help, when this gets resolved I would like to gift you some % of the funds on the account. Thank you

Hello klemenhocevar,

We do this free of charge, our main goal is to help our members get in touch with the casino representative and hopefully resolve any issues they may have. 

Hi, is there anything I can do if they do not reply and if they do not give me my funds back?

Hello klemenhocevar,

You can report your complaint to their licensor which is Curacao.

We still haven't heard back from them, unfortunately, once we do we'll update you on this thread. 

Thanks, I will file a complaint to them. But unfortunately, the complaint requires a player id number. Which I cannot find on betobet. Are you familiar with that "player id number"?

Hello klemenhocevar,

The player ID number can typically be found in the profile or account settings section of the casino's website or mobile app.

We sent another reminder to them and if they respond we'll update you on this thread. 

Hello klemenhocevar,

We again reminded the casino rep about your complaint in hopes that they will respond. Keep you updated on this thread. 

Hello klemenhocevar,

We wanted to update you that we reached out to the casino rep one last time, hoping they would respond. Keep you updated on this thread. 

Hello klemenhocevar,

Unfortunately, we are forced to close this complaint due to the casino's unresponsiveness.

Once we get a response we will reopen this case.

Thank you for understanding.

Hi, my account on betobet is locked, I can see someone here had the same problem, I'm just curious if it ever got open or if my money is just lost?

Hello jammi,

Please send us your casino username via private message and we'll try to get in touch with the casino rep to check your account and provide us with additional information. 

Hi 

So I bet on betobet today at England's match vs Serbia first have to win 5420 euros . After England scored they locked my  account . That's so ridiculous!!!What shall I do now ?

Hello Yanal221,

Please send us your casino username via private message and we'll try to contact the casino rep to check your account and provide us with additional information. 

Hello jammi,

We haven't received your username yet, if you would like us to contact the casino representative and inquire about your issue please send us your casino username via private message.

Hi my account got locked after winning a bet yesterday of 5430 euros . Customer service not helping at all

Hello Yanal221,

Thank you for providing us with your casino username. We're going to contact the casino rep and inquire about your account. Keep you updated on this thread. 

hey can anyone please help me in withdrawing my money from betobet site? I am trying to withdraw my money since last 2 weeks. i have completed all the requirements for wagering and verification, now they are saying that they will update me. i need my hard earned money back, my account username is Hitesh112323 

Hello sanaaane,

Thank you for providing us with your casino username. We're going to contact the casino rep and try to help out. Keep you updated on this thread. 

please sir , it will be helpful for me if you will gonna resolve this case.

Thank you so much . I needed the money my financial situation is bad . I was lucky to win but now I'm so sad since they locked my account as soon as I won 

Hi, someone can help me? I tried to do a withadrawl but they told that my account is under investigation. And don't tell when can i have my money. I already verified my account.

Hello Kazu Uemura,

Please send us your casino username via private message and we'll try to contact the casino rep to check your account and provide us with additional information. 

Hello sanaaane & Yanal221,

We sent reminders to the rep regarding your complaints, hopefully, we'll hear back soon. Keep you updated on this thread.

Hi 

my account got locked after winning a bet on sunday match england vs serbia first half odds 1.98  i bet with 2790 euros to win 5443 euros on betobet  . Customer service not helping at all and my account is locked since 4 days !!!