betObet Support And Complaints Thread

Hello Moneygetta,

As we said, when we get any feedback from the Casino we will update you instantly. On Monday we will send them reminder again if the they don't reach out to us.

Thank you for your understanding and patience.

Good morning,

My account remains locked,no time given on when it will be unlocked.Am not happy

Good morning,have you sent them the reminder?

Hello Moneygetta,

Casino Rep got back to us and said that he will forward your case to appropriate department and when they get a response he will updates us.

Keep you posted.

Thank you.

Thats their reply whenever they don't wana give you an attention

Berks I want you to know that investigation was carried out last two weeks by them before paying me 1k dollar,I withdrew 2k dollar after that and it was cancelled by them,then I withdrew more than 2k dollars last week and they locked my account.Why do they keep punishing customers,am really tired of all this.

Hello Moneygetta,

We are very sorry that you are encountering this kind of issue, but please be informed that we can not help you until we get a clarification from the Casino side. As we said, you will be informed immediately when the updates come to us.

Hello Moneygetta,

Casino Rep got back to us and confirmed that you have received 1k from your withdrawal, and that at the moment your case is under investigation by their risk department, so they asked you to be more patient. Once they find out what is happening with your payout we will be updates so we will inform you.

Thank you.

Good morning Berks,I want to say thank you for your efforts and I hope that you ll definitely help me to get my case settled as soon as possible.Please always keep me updated.

Berks please,can you tell betobet to be updating me by email,they are not replying my mails

Hello Moneygetta,

We have informed Casino Rep to update you via email. 

Keep you posted.

Berks good morning,its already a week,is betobet telling me that they cant finish an investigation within one week especially when I didn't break any rule.I guess they are purposely delaying my withdrawal by locking my account.I have not seen when an investigation takes upto a week with my experience.Am I suppose to be given a time frame on when the investigation will be over andy account unlocked.Please assist me.

Hello Moneygetta,

As we have already said, we contacted the Casino and received a reply that they will let us know when they review your account. We cannot do anything more than that until we receive the results of the investigation. Please be patient, and as we said, as soon as we receive the information, we immediately forward it to you.

Thank you.

Hello dear support, good luck, I registered on the betopet site about a few months ago, deposited money, placed a bet and completed the verification process successfully.  I also withdrew money.  Sometimes I was winning and sometimes I was losing. I had a balance of about 1600 dollars, but whatever happened, towards the end of June the betting limits became quite low.  It was too low to play, so I said I wanted to withdraw my money.  I made a withdrawal request and a withdrawal of 300 dollars was made. I wanted to withdraw the entire amount of 1232 dollars. I submitted the withdrawal request, but only 300 dollars was deposited and 932 was blocked, and my account was also locked.  So I contacted live support and they said that they detected risky movements without giving any reason.  I have no idea which risky moves were the subject of this bet, because they did not say anything, the conversations with live support lasted until July 5th. I sent an e-mail on July 5th.  I did not receive any response until a few days ago, so you contacted live support again, I sent an e-mail again, as far as I understand, I will not get any results, so I started researching the complaint channels, your channel seemed to be the most appropriate.  I did nothing except bet at the odds determined by the site and within the limits determined by the site. I did not even use a bonus.  I hope I did not bore you by writing so long and I would be very happy if you could help me. Thank you in advance. Good luck.  My name is İzzet Yusuf Coşkun

Good morning Berks

Hello golebume,

Sorry to hear that you have such an issue with this brand and that you are unsatisfied with their policy. Could you please send us your Casino Username via private message so we can reach out to Casino Rep in order to help you with this issue?

Thank you in advance.

Good morning Moneygetta. We still haven't received an update regarding your case unfortunately. 

Keep you posted.

Good morning berks, atleast a date on when I can be able to login is enough to calm my nerves.Thanks

Hi Moneygetta,

Unfortunately we don't have that information as we still haven't received an update.

Hello dear Berks, good luck. Is there any progress regarding my application? I hope it will be completed as soon as possible. I want to believe that the betobet site is a decent site. Thank you in advance for your efforts. Good luck.

Hello golebume,

We sent them an email regarding your issue and still waiting for a response. Hope that Monday will bring some good news for you.

Keep you posted.

thank you very much for your efforts

Good morning Berks,can you please remind Betobet about my account locking

Hi Moneygetta,

We have already did it, and they told us that we will be updated when it happens. We need to be a little bit more patient.

Thank you and keep you posted.

Berks from ur experience,when should I be expecting the investigation to be over because it ll be 2 weeks this Wednesday since they locked my account

Hi Moneygetta,

There is no general timeframe, until we get any useful information regarding the complaint we are not able to help you. We have sent a several reminders to Casino Rep, so the whole appeal depends on their responsiveness.

I personally think that betobet is hiding under the sheets of investigation to delay my withdrawal payment,I have not seen where account investigation takes more than two weeks,I hope that new customers are seeing all this so as not to fall into this trap.Now we are two here requesting for what we won and they are ignoring us, please people beware of BETOBET.

Seems account locking is there new strategy since golubume has the same issue

Hi Moneygetta,

Still waiting for an update. They told us that they will inform us when it's reviewed. When we get  any response you will be informed immediately.

Good morning Berks,I guess no updates here for the two cases about betobet

Hi Moneygetta,

Unfortunately we haven't received any update from them. Once we get it we will inform you.

Thank you.

Good afternoon Berks, I hope this week will yield results

Berks good morning,can u write a reminder email to them so that yhe complaint can be resolved

Still locked

Hi Moneygetta,

Good morning. Sure, we will send them a reminder once again regarding your case and sa we said, once we hear back we will inform you.

Thank you.

Hello dear Berks, good luck. I think there is still no progress regarding the application regarding the complaint. What is the latest situation? How long will this take?  Thank you, good luck.

It's really sad that such a simple issue has taken this long.  I believe you did your best, but as I said, it really took too long.  If there is anything I can do to speed this up, please let me know.

Hi golebume,

We have sent a reminder regarding your case in hopes that we will get the clarification as soon possible. 

Keep you posted.

Good day Berks,is it that they are no longer responding to your emails or are they just being doggy, what type of investigation takes three weeks.Do you think they ll ever unlock my account?

Good day Moneygetta. Hope that you are assuming that we can not know how long it will take, because we are also waiting for an answer just as You. We sent them a reminder 3 times thus far, so the only thing that we can do is to wait for the clarification. We can assure you that once we get an update we will immediately come to you with the results.

Thank you for understanding.

Good day Berks, tomorrow is the 26th day since my account was locked,can you email Betobet to see if my account will be reopened tomorrow?

Even the other guy that has the same issue with me last year got his solved within 25 days,mine will be 26 days tomorrow being Monday,pls Berks,help me out because am depressed.

Hello Moneygetta,

We are very sorry that you are encountering such and issue, and that you are frustrated regarding their unresponsiveness but as we said wa are unable to help you until we get a proper update from their side. We have sent them a reminder a several times but still without any clarification. We can not influence this case, everything depends on them so we can not declare the exact time when this case is going to be resolved.

Thank you for understanding.

Hello dear Berks, First of all, I would like to thank you for your interest and efforts.  However, even though I have not violated any rules, this site called betobet, which has closed my account since July 5th and literally confiscated my balance (932 dollars), neither responded to my e-mails nor could I get any results through live support. I am trying to solve this problem without losing my good will, but this site In other words, Betopet continues to act as if it is a fake site and a fraudster.  If this problem is not resolved by this Friday, I will not hesitate to spread the word on all social platforms and sites such as truspilot, along with all other Betopet victims, that Betobet is a fake site and a fraud.  I will apply to licensing related organizations and units.  Once again, I would like to thank you for your efforts and efforts, and I would like to consult with you one last time and ask you to please contact me, thank you in advance.

Hi golebume,

We fully understand your frustration and dissatisfaction. We always do our best to get information related to our members and try to get a response from the casino, but obviously we can't get information from this brand, and unfortunately we can't do anything about it. As soon as we receive a specific answer, we will let you know. Thank you for your trust.

Good morning Berks,like how long will it take before you mark the complaint.as unresolved if Betobet didn't bring forward the result of the investigation?

Hello Moneygetta,

Unfortunately we are still without any feedback from their side. We will forward you the message if they reach out to us.

Thank you for understanding and patience. Hope that your case will be fixed as soon as possible.

Good afternoon Berks,does betobet still reply your emails or are they ignoring your text, personally I think they are just hiding under the disguise of investigation because I don't think any investigation is going on, please like how long will it take before you mark the complaint as unresolved

Hello Moneygetta,

We still haven't received any news from their side unfortunately. Still waiting on their response and obviously they don't want to cooperate with the complaints. Once we get some feedback we will inform you.