Betmaster, Casinoin, Bongo Support and Complaints Thread

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Below there is an exclusive topic for Betmaster, Casinoin and Bongo Casino!

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Welcome to LCB forum BetmasterPartners! Thank you for being available to assist our members! 

Welcome to the best forum 

Welcome to LCB, we're glad to have you here!

Welcome to our forum, BetmasterPartners. Thanks for being part of our community. 

Hi BetmasterPartners, welcome to our forum! 

Welcome to our forum BetmasterPartners 

Hi and welcome to our forum

Welcome to our forum! Glad to have you here! 

Welcome to our forum BetmasterPartners! 

Hi BetmasterPartners, nice to have you here :)

Welcome to LCB BetmasterPartners! 

Welcome  

Hello, I recently encountered the issue with Casinoin. They have asked me to provide some documents and after I provided them they put my account on verification. They asked me to wait for 14 days. This Thursay they replied that they will close my account "due to the suspicion of unfair play". I am realy dissatisfied with this decision because

1) I have sent them all the documents they asked for

2) I had 2127 EUR on my casino balance!!!!!!

Sorry to hear that, ChocolateCookie.

Please provide me with your casino username. We'll ask the casino rep for more details about your case.

Hi ChocolateCookie,

Just to let you know that we received your account details and the casino rep has been notified. Keep an eye on this topic, please. 

Hi ChocolateCookie,

The casino rep has been looking into your case and they will post the update here on this topic. 

I have recently encountered some issues with Bongo Casino. Even though I have already been communicated with their live chat representatives many times, they are still not able / willing to give me a satisfactory solution for that. 

1. Oct 24, 2020    Was asking for the promo bonus investigation status, and being told that "from Monday (Oct 26, 2020) we will launch a 10% cashback promo based on net losses". There were  not only ONE representative repeatedly mentioned that Monday promo to me.

2. Nov 5 , 2020    Got reminded that the promo that was being told, and cashback should be in my account(but no cashback credited). Many representatives replied me that they would inform the manager regarding this matter. Passed couple days and they've given me an answer of that information was given wrongly to me. 

Hi carmen0ng,

Could you please private message me your casino username? We are going to notify the casino rep about your post. 

Hello, MelissaN. Have the casino contacted you?

Hi ChocolateCookie,

They promised they would reply here but we haven't heard from them.

We'll get in touch again tomorrow. 

hi! Have they replied?

We'll remind the casino rep. The casino rep was waiting for a reply from their team. We'll check with them again. 

Hello, Laura Birkholz ,

Hello, please kindly be advised that we have thoroughly checked your request, your account was suspended for violating the company's T&C's related to the participation in promotion and suspicious activity.
Since this is an internal information and cannot be shared publicly, we can provide more detailed data and evidence to the LCB representatives.

Hello, please kindly be advised that we have thoroughly checked your request, your account was suspended for violating the company's T&C's related to the participation in promotion and suspicious activity.
Since this is an internal information and cannot be shared publicly, we can provide more detailed data and evidence to the LCB representatives.

Hello, we have checked your account and your conversations with our Support Team.
We see that initially you have contacted our Customer Support with a request to receive personal bonuses. We don't have Loyalty program yet as you can check it on our website, therefore bonuses are credited by participating in the promotions available on the website. Our Support agent recommended participating in the new promotion to receive 10% cashback on your net losses. Moreover, he gave the freespins while you were waiting for the promotion to be launched.
Unfortunately, the timing of the promotion was slightly changed and it was launched a bit later than we expected. According to the available information you have already participated in this promotion for several times.
Based on the provided information, we do not see how the customer was treated incorrectly, since received freespins and then participated in the promotions. There are certain rules in the company related to bonuses, unfortunately, we can't issue bonuses upon every claim

I am  asking LCB representatives to let me know once the "proofs" are provided since now casino's accusations are groundless!

We haven't received it yet from the casino rep. However, their answers on the forum are insufficient so we'll ask them for more insight into both of the complaints. We'll keep you posted. 

We are still waiting for the casino to provide us with further info about the complaints. We sent them another reminder today. Keep you posted. 

Hey,

is there anything new?

We haven't received anything. We'll send them a reminder tomorrow. 

The casino rep needs to check with their support team why they still haven't sent the evidence they promised. 

However, due to holidays, we need to wait until next week. 

This thread looks stranges, no activity after december. Is Casinoin safe place to play? I waiting my withdrawal from them. 

There were several complaints regarding this group. Please keep us posted about your withdrawal and if you don't receive the money in a timely manner you can post the complaint here and we'll notify the casino rep. 

I played these a few times with cryptos and i was paid instantly the two times i cashed out. But they keep sending me emails with promotions and everytime it's a freebie (no deposit) it's always just a bait. There is nothing in my account and when live support understands what it is for they ignore me and reply 2 hours later they sad that i'm angry and they will look into it... to ofc never reply again.

So well was i just lucky to be paid when i won? Would be nice to know. They already took a solid strike couple days ago when i finally tried to chase support about their bait promotions and after hours i gave up and they of course never came back to me afterward as promised. It's mostly an automated platform like many new casinos, if you can work out the automated system you are fine, if you need help of a human, you're fooked.

That day alone on Casonin i had 3 emails, 1st was a 60% offer that i did... followed by two emails one for a free live table bet and 50 free spins both no deposit both weren't in my account, as usual, and live chat evaded me for hours to not give me anything so it gives you an idea.

Thanks for sharing your experience with us, fredos386. 

Is there anything we can assist you with or these words just the comments?