Betcave Casino Support and Complaints Thread

Thanks for the info, Dave.  Sad to see that all Rivals are going to shut out the US players, but good to see that Casino Lust will be changing over so that US players can play.  Now just need to see if my balance will still be in there and what I can do to withdraw if it is.  Keep up the good work!

Hi Dave, was just wondering how the changeover to RTG for Casino Lust is going?
Are they still going to be sister sites or affiliated with BetCave and if so, do you really think I may be able to get my $150 out of BetCave through Casino Lust?

I wish both casinos great success and hope that trickles down to you as well, of course!  Thanks,  chillymellow

Hi Dave,

I've sent my private message.

I wait your answer,

hi

alberto

I have messaged Dave the rep. for some help.

blue

Hi! My username is Fhaisi. I got the first freeplay bonus and then made a deposit. I'm sorry, I don't know this casino works. Do I need to make another deposit to withdraw, or is there a playthrough? Many thanks! Faye

Has Casino Lust become an RTG yet?

No RTG pulled the plug on the deal. They are no longer accepting any new US facing casinos. Rumor has it they will be pulling out of the US market before too long.

Luckily there was a plan b in place. I am not allowed to reveal who will be the new software provider just yet but I can say it will be launching within the next 3 weeks:)

Hi Faye,
I see you cashed out $442 good job:)

Cheers,
Dave

RTG will be pulling out of the US market?

That's a revelation and a worrying one.

blue

Thanks for the info Dave.  I guess my chances for ever getting my money out are getting slimmer all the time.  But I do appreciate the effort.  I'm sure all these changes aren't making your job any easier.

Hi.
I was told that the casino Vegas Amped is relevant to you, so posting your question here:
---------------------------------------------------------------------------------------------
My situation :
I was registered on link from this site in casino Vegas Amped
Has satisfied all conditions on wager, has made the deposit 25$ and 27.08.2011 has ordered withdrawal 100$ (it agree rules).
Has passed five working days, but a prize to me has not been paid.
I have contacted support and they have answered me, that everything is all right and money will arrive very soon, and particularly maximum to 09,09,2011 (it was already next Friday.)
I have told:-was good, I will wait.
But next Friday (there have passed 10 working days) means again have not paid...
I have again contacted support and they have apologised and have told, that at them any problems (which they do not wish to speak) and the prize will be paid in any case next week.
Now the THIRD comes to an end!!! Week and I have again written them the letter.
Here that they have answered me:
"Following up on your email.
We are sorry to inform you that the delay on pending withdrawals is
taking longer than expected.
However, we are working to resolve this and process your withdrawal as
soon as possible.
You can rest assured that you will receive your winnings.
Our apologies for the inconvenience.
Thank you for contacting us. If you have any further questions, please
DO NOT hesitate to contact us again.
Have a nice day.
Sincerely,
Vegas Amped Customer Service "
Problem in that that similar email they have sent to me and in the end of last week.
I repeatedly communicated in a chat with operators. They spoke that money will arrive very soon.
From the moment of inquiry me of withdrawal there have passed 20 DAYS!!!
Can you help me ?

Hi Tanunax,
There is a delay right now with some of our withdrawls. We have been working on moving our casino's over to a black chip aggreament with Rival. To do this we have had to setup our own payment processor accounts and then transition players from the old accounts to the new accounts. Rival is now going through and clearing up these withdrawls as we speak.

Cheers,
Dave

Thank you Dave.
So I will wait for payment and it's really a question of technical problems.

Yes exactly.

Best,
Dave

Yesterday they have reverse my money to my account.
Wrote them a email with a request to continue the process of withdrawal. Is no answer yet.

all i get on this casino is, the games are not available in the instant casino, not very good, the site looks in very bad shape, it isnt working properly at all, i cant even log in and i keep recieving emails with free chips, i refuse to download this casino, so i dont care about the free chips

gl all

Hi LuckyRJ,
I just checked the site and everything looks good. What browser are you using? What Country are you from?


Cheers,
Dave

im using firefox, and i tryed it in internet explorer too, the instant casino does not work, ty for the reply

I tried, some of the games aren't there, and they no longer recognize my login, chillymellow.  Wonder what they did with my money???

yep, this is the ERROR message i get on every game i try to play, i cant even get the flash to load, all other flash sites work fine, i have the latest version, there is serious problem with this website

This game is not available. CasinoGame (71)

that is the error message i get

Please tell me the problem is solved?
I ask because my withdrawal I was back at the expense Vegas Amped casino.

Lucky RJ I got that also, but on Gold Rush, I got a login screen, which didn't accept my betcave login.

Hi LuckyRJ,
I unfortunatly cannot reproduce this error. I have excaleted the matter to our IT department for investigation. I will let you know what they find.

Best,
Dave

ok thanks

Vegas Amped Casino till now have not paid a prize!!!
There has passed already almost month!!!
email the support service does not answer mine.
In Live Chat speak: wait for the letter with full details.
A week I wait.
And anything!

Well here.
Now and dear representative Betcave does not answer.
Dave, whether it is known though that  about the problem decision?

yes, im still waiting for an answer too, about the error messages and the instant casino games dont work what so ever, can you please reply betcave rep

thanks

LuckyRJ

and I'm still waiting to see what happened to my money that was in betcave and was promised to be withdrawable from casino lust.

Hello dear participants of a forum.
Concerning my situation with a delay of payment of my prize in casino Vegas Amped.
Today they have again cancelled my inquiry about withdrawal and have left on mine to the account only my deposit 25$. 75$ they have simply removed my prize without an explanation of the reasons!!!
Who can help with the decision of the given problem?

Hi LuckyRJ,
We have justed moved our site to our own dedicated servers that I know have full control over. If you are still having an issue please email me a screen shot of what you see to [email protected] and I will get it fixed for you.


Cheers,
Dave

Hi Tanunax,
I'm not sure what the problem is but at the very least you should have been given an explanation as to what the problem was. I will get this fixed for you asap.


Best,
Dave

Hi Chillymellow,
I'm still waiting for casinolust to re-launch with our new software provider. Once I have a payment processor that likes your country I'll get you sorted!


Best,
Dave

OMG dave, thanks for the reply but still I CAN NOT PLAY THE INSTANT GAMES IN THE BROWSER I am getting the same error message

This game is not available. CasinoGame (71)

I really do not want to download the casino, i do not trust a lot of casinos, especially if the website version doesnt work, why should i, and seeing other posts about people not getting the withdraws im actually starting to believe this casino is not very good 1 AND there is not even BINGO on the site, there is no link to it anywhere on the whole website when it says you have bingo, i find that strange too

EDIT: I downloaded the BETCAVE casino and it downloaded Vegas Amped caino software, THIS IS REALLLY ODD, I had a betcave account, what is going on with this casino, sooooo odd

The thing that doesn't make sense is that game 71 doesn't exist so I'm not sure where you are clicking to get that gameid. I can assure you our download version is very safe. Bingo is available on our download version only at the moment. It will be available on the site shortly however.

Best,
Dave

EDIT: I downloaded the BETCAVE casino and it downloaded Vegas Amped caino software, THIS IS REALLLY ODD, I had a betcave account, what is going on with this casino, sooooo odd

ok look at this link http://www.betcave.net/

this is the link that has the 3d games, and the video slots and the I-Slots and the only one that now works is the GOLD RUSH slot after i clicked it, and also why does it download VEGAS AMPED casino, when i click download BETCAVE

NONE OFF THE GAMES WORK in instant play i am finding this site is seriously broken and i cant even log in to the gold rush slot now either,

and i checked my emails and i do have an account with BETCAVE my username is RJRob28

so what is going on i tryed the password reset and it didnt even send me the email, i have not recieved anything,

Hey LuckyRJ,
Mystery solved you are on the wrong domain. You should be on betcave.com NOT betcave.net. That domain is our test domain where our developers try things.


Best,
Dave

no no no no no it is the same on both domains, betcave.com and betcave.net, they are both exactly the same and both download vegas amped casino instead of betcave casino, you didnt even answer what i said WHY does it download vegas amped casino

Vegasamped is one of our sister sites, which is on the same server. I just tried betcave.com and it downloaded betcave properly. Also I tried the no download game with no issues. Here is the link I clicked on:
http://betcave.com/loader.php?game_id=146

Also if you go to http://betcave.com and click on the "download now" button it should download the betcave casino.


Cheers,
Dave

ok, but it still downloads vegas amped casino, i cant even log in with my account please can you reset my password and send the email i have tryed about 10 times and i dont get any emails my username is RJRob28

When you click on the download button from betcave.com (notice the .com) you should get this download link which should install betcave: http://get.betcave.com/get/d/1191083


Cheers,
Dave

would be nice if you, dave, or any one else @ betcave could explain me finally why my wd was reversed a aecond time and when or if will i finally be paid?

https://jswqzs.com/onlinecasinobonusforum/casinos/betcave-no-pay!!/msg189607/#msg189607

cheers

coxwel

Hi all,

just thought i would update everyone and chillymeow

i can now log in again to betcave and the 3d games work again, i really do not understand why i can now, i have done nothing what so ever, so obviously it was broken the website or something....

And also, there is still no bingo..... i can not see it in instant play mode what so ever,

and i will not download the casino not after all the trouble i had

gl all

LuckyRJ

Agree with LuckyRJ - Betcave, VegasAmped and Gofishcasino - they are cheaters.
Last montth they stopped even paying to affiliates - i have some printscreens which i can send via PM as a proof.

Dont play there !

and so it goes.....