Betandyou Support and Complaints Thread

Hello, everybody!

Here is a special dedicated topic for Betandyou Casino.

Our casino has a lot to offer even to the most fastidious player!

We have a great variety of casino games from top notch game providers:Netent, Betsoft and others.

We have the most committed support team

We will be glad to see your feedbacks and comments about our casino!

Thanks for joining our forum, Betandyou. Welcome on board. 

Welcome to LCB forum Betandyou Casino Representative! Thank you for being available to assist our members! 

Hi Betandyou! Welcome to our forum, glad to have you here 

Hello Betandyou! Welcome to our forum! 

Lot of sports, fast payoutsjQuery34109308524311822076_1660036582193??? Not really, after wining several times, They are not paying me my money, why? well they are asking selfies like: you should send your photo of your passport near your face, on the background of the mailing with security department of the better quality, all the data should be visible and readable. And after you do all of that (how they are communicating with clients, it's a joke), no answer at all, your money is on balance and you can't take it. I hope my message will help you, Never play on this website!!! they are fraud

Hello Reylags, 

Sorry to hear about your verification and withdrawal issues. Could you please notify us of your BetandYou Casino username via private message? Thanks. 

Hello, Reylags!
You can create a complaint to be able to resolve this situation and we will try to help you. 

Regards,

Betandyou official!

I need help, it turns out that I took a 50% bonus after playing with this bonus and finishing the wagering requirements I closed almost with €25 When  I see that all the winnings disappeared I ask in the live chat and they tell me that the winnings are lost and You keep only the bonus, this is illogical and fraudulent since they keep the winnings and leave you with nothing. I have never seen any casino eliminate your winnings. In any case, they eliminate the bonus, but the winnings from this bonus are remains with the player, it is a fraudulent bonus and they must be careful, this casino intends to keep the profits from the bonuses and they leave the player without any care i deposit and try me luck whit 5€ but They they keep the winings 

Hi juanito,

Sorry to hear you had issues when playing at BetandYou Casino.

Please private message us your casino username so that we could get in touch with the rep to look into your account and check what has happened.

Yes thanks send you 

Hi juanito,

Thanks for sending your casino username and casino ID.

We have forwarded them to the casino rep and will advise you once we receive any feedback.

Hi juanito,

No response from the rep until now. We will send them a reminder today. 

Yes thanks 

This representative does not work, he does not attend to customers who have problems or complaints, leaving betandyou very bad for 1 week and continuing to wait until the representative wants to address my complaint.

Hi juanito,

We sent the reminder again to the casino rep. Hope to get the response this time.

Hi juanito,

We reminded the rep of the feedback that needs to be provided. If we get any response, we will advise you instantly here on the thread.

Thanks for the suport

Dear client, you have made a deposit of 5 EUR, and received a 50% bonus on your deposit - 2.5 EUR. This money was credited to the bonus account (615190723), then you won back this money and won x35. The amount of the wagered bonus was credited to the account -06/04/2024 20:20:28 UTC+3 Crediting the wagered bonus funds to the main balance 2.50 EUR

26 EUR is the balance remaining in the bonus account. This amount is not due to the player according to the terms of the bonus: “The wagered bonus is transferred to the main account in the amount of the balance of bonus funds, but not more than the bonus amount.” Please read these conditions. Therefore, you did not lose the money. It is in the bonus account. We are happy to help and look forward to seeing you again.

Your, betandyou team!

sorry? But of course the bonus winnings are lost in no casino. The winnings derived from the bonus are taken away from you. On the contrary, once the wagering requirements have been completed, the winnings derived from the bonus are released. Here, the opposite is a predatory term that plays according to you.

Dear customer, bonus funds generally have no restrictions. Its not losted.  Bonuses can be used for bets, games, but its are restrictions on their withdrawal. For more detailed information on how bonuses work, contact to our service at [email protected]. The team will be able to explain in detail the mechanics of using bonuses.

Thank you for understanding.

For this reason I warn players not to take bonuses in this casino, since they have predatory terms and do not let you keep the winnings, they are misleading promotions, I repeat, IN ANY ONLINE CASINO THEY NOT TAKE AWAY THE BONUS WINNINGS THEY ALWAYS LEAVE YOU THE WINNINGS AND MAYBE THEY WILL COLLECT THE INITIAL BONUS BUT NEVER IN THE BACKWARDS!! careful!!

Hi juanito,

Feel free to contact their support team if you need further clarification.

Please always make sure to read and check T&Cs before playing at a certain casino in order to avoid future misunderstading or potential issues.

Good evening everyone, 

I just want to make everyone aware before using this casino, BetAndYou has awful customer support, no complaints resolution, Little to no knowledge about laws and their own General conditions. For 3 years that I have used BetAndYou I have encountered several problems, Void Bets that have never been refunded, errors in their games that resulted in a loss for me without any refunds,  Customer support refuses to provide A complaints email, they refuse to deal with complaints through the chat, and the email they forward you to, knows very little about general conditions of the casino and your rights. Also, being a Curacao licensed casino, you will never get any help to uphold your rights, and the casino will do whatever they want, including taking your money or violating your rights to their advantage. Make sure you are aware, before using, as I have had one of the worst experiences ever with curacao licensed casinos, including this one being the worst.

Good evening again, 

For further details and to sum it up, this is what BetAndYou has done to me during almost the 3 years: 

1 - They provided me with wrongful information several times through customer support, making me suffer bigger losses than necessary due to their negligence, which goes against the Code of Conduct they must follow, since they are operating under a Curacao License, Being it the CCRG 2022 for responsible gaming, Article 3, 1. And 2.u. 

2 - They refuse to apply Limits to deposits and block accounts after players requests, profiting over players and abusing them, since it's the players right to limit and block their account whenever they want to 

3 - BetAndYou does not understand and does not Know their own General conditions, and they breach their ToS repeatedly without any consequences, abusing the system, because they ban players and seized their money when they violate the terms and conditions, but when it's BetAndYou breaching the laws and general conditions, it's fine and they do not have to pay anything nor refund the player. 

4 - I have filed official complaints with Curacao egaming and control board gaming authorities, as this is the only way the player can try to uphold their rights, I encourage everyone to do the same thing, if they have ever been deceived and injured by BetandYou. They will try to connect you to them directly, because it's the only way they will actually try to solve your complaint, and even then, don't get your hopes up.

Best regards to everyone

Hello Dudu,

Welcome to LCB.

Thank you for sharing your experience with all the LCB members. 

Dear Anchi or another Admin, 

I have had several problems with this casino, I have tried reaching out to them several times, I have asked for a complaints email, and they refused to provide one. I have several evidence of breach of ToS against me, and other proof. Is it possible for you to contact the casino Representative in order to take care of this? 

Looking forward to hear from you, 

Best regards,

Dudu

Hello Dudu,

Please send us your casino username via PM so that we could contact the casino rep and check your account.

Thank you.

Dear Dudu,

Thank you for providing us with your casino credentials. We're going to contact the casino rep to inquire further about your case. Keep you updated on this thread. 

Thank you Jovana, I have sent you my Account Number. Thanks for reaching out to the casino on my behalf. I have tried reaching out to them through email, but I always get the same answers, which show a complete disregard for customer service. 

I will be waiting for hear back from someone, 

Best regards,

Dudu

Dear all, 

Not sure if it is just a coincidence, but after making official complaints here and in another Forum, I got the 1st " non automated reply " from Bet&You, unfortunately claiming " I didn't provide complete information " , please note that, there have been dozens of emails sent by me, and their answers have always been the same, I have provided Dozens of screenshots, dozens of Proof, and only after weeks and months waiting, they say " they rejected my complaint because I didn't provide complete information " but they also never asked me for more information or anything, they just dismissed my complaint. This shows the complete disregard bet&you has over me and many more players. I will be waiting for a Casino Rep nonetheless. 

Dear Dudu,

We've contacted the casino representative again and referred to your latest post. Once we receive feedback, we will inform you here on the thread.

Thank you for reaching out to a Rep. Bet&You has terrible customer support, and I hope the Rep is not the same, as they do not reach out to me through email and only copy and paste the same answers without looking at the emails. If I am not mistaken, Bet&You is part of the same group as 22Bet, they share the same layout, and everything is 99% equal, as i have used 22Bet before and stopped using due to multiple problems, and i do not trust 22Bet. I hope i am wrong, and i will wait for the Rep. Since the customer support has been very poor, as they sent me the same 6 messages, 6 times in a row. 

PS: I asked what I needed to provide in order for them to take a look at my complaint, and they just don't care and keep giving the same answer, proving they don't read emails about complaints, because they refuse to deal with complaints.

Thanks for the help Given so far

Best regards

Hi there @JovanaV, 

Indeed this casino has the worst terms in terms of bonuses but the point is that it is not just them but the entire 1xbet group to which 1xslots, 1xbet and betandyou also belong, they have very misleading and fraudulent promotions, they are not clear in their terms and they will always make sure that you do not lose, the live chat service is terrible, they never give a satisfactory answer and their own games are very fraudulent. There are better options in terms of bonuses, I already experienced it and they kept my winnings.

HI Juanito, 

Hello Dudu,

We haven't heard back from the casino rep yet, we've sent them a reminder now. Keep you updated on this thread. 

Thank you for the help Jovana. 

I have noticed that the Rep from BetandYou that created this thread is active, almost daily, is he just refusing/ignoring to take a look at the complaint/problem? Hopefully it is not the case, as they say " We have the most committed support team " , but in 3 years, I have nothing good to say about their support team unfortunately. Will be waiting to hear back from them.

Dear Dudu,

The casino rep has informed us that they are still looking into your case. We will update you as soon as we receive a response from them.

Thank you for your patience.

Dear All, 

I am saddened to say, that BetAndYou does not have a dedicated support team, as they might claim. They are only dedicated in delaying and hindering their players/customers from any request they make. They do not take any accountability for their mistakes, and their support team is only dedicated to copy and pasting messages, fabricating lies, defrauding the player, and breach of General conditions as well as the Code conduct for responsible gaming. 

Dear Dudu,

We've got the feedback that the casino rep will forward to the concerned person and get back to us soon. Hopefully, we will get some response this time.

Thank you for your patience.

Dear JovanaV,

Thank you for the time and patience to adress my request, 

I have received an email, which I am not at liberty to share, but I must say, it is inaccurate and with several Misleading statements from BetandYou, with claims that are once again, deceitful, and that I consider an attempt to hurt my image. Kindly note that, i have evidence to support any claim i have made, but BetandYou have failed to provide evidence when requested, providing only letters/emails with unfounded claims and with lack of evidence to substantiate any claim they make. 

I will keep waiting for the Rep to adress this issue, that has been ongoing for so long, but this is the update I have so far. It is a shame to see the depths this company is willing to go. I will definitely not be playing here again, as they have failed to properly adress my complaint several times, and they have provided deceitful information every Time. 

Best regards,

Duarte 

Dear All,

As you can see, 3 weeks after making a complaint, BetandYou hasnt said anything. Unfortunately, this is the Customer service, BetandYou provides their players. They do not appreciate their Users, they will disregard their requests everytime, and they will continuously Hinder, Delay and Neglect whatever problems you might face, as their sole purpose is to profit at your expense, by any means necessary. In 3 weeks, they have failed to even Acknowledge any of my complaints, made here and through email. They ignored and dismissed any problems I have faced, because user Satisfaction is not a priority to them. Be very very careful before using BetandYou. 

Dear Dudu,

We contacted the casino representative again and referred them to your latest post. Hopefully, we'll hear back from them soon.

Thank you for your patience.

Dear All, 

Due to the Refusal from BetandYou to adress my complaint, and the Awful customer service shown, I will have to deal with this in other places. It is extremely sad, that this is the Customer service BetandYou provides their players with. They have refused to look into my complaint, even though i have said i am ready to provide any detail and evidence needed.

If you encounter any problems with BetandYou, you will be left stranded and without any help. My experience overall, has been extremely poor, and i am not the only one. Be extremely cautious when using BetandYou. 

Hi JovanaV, 

Just wondering, what excuses is BetAndYou using to not reply? 

In over 3 weeks they haven't responded to anything, but apparently they said they were looking into my case. Only thing I can conclude is that, they indeed know I am right after they saw the evidence I provided them through email, and just refuse to adress it. A good casino, should be able to recognize their errors and work towards a resolution, instead of scamming the player and remaining silent. I am dealing with this issue in other places already without success so far, not only does this show the awful customer service provided, it also shows the lack of care for their players, as they only care about you while you are depositing money, but when you encounter problems with the system and/or with the casino, since it's they are the ones profiting, they will ignore you.

Dear Dudu,

We contacted the casino representative again and got the feedback that they would try to speed up the process and get back to us with an update as soon as possible.

Thank you for being patient.

Dear JovanaV, 

I got an answer from the Rep through LCB, unfortunately is just another Copy and pasted message that I had already Unbunked and proved them that it was full of Deceitful claims. 3 weeks just to get a copy and pasted message, shows the Awful customer support they offer.

With your permission, or another Admin, I will start posting evidence here, to prove that the information they discovered is wrong, and they basically fabricated anything they are saying. 

Unfortunately, I can't settle for this poor attempt and providing an excuse, which is full of Untruthful claims.

These are the issues in question: casino hindered, delayed and refused to apply a block or limit to my account despite numerous requests. The casino ignored all responsible gaming rights and also mishandled void bets, and provided incorrect and misleading information. Also, The casino did not offer a way to file complaints. 

This is the message I sent BetAndYou here through LCB:

Dear BetandYou, 

Also, I wonder why BetAndYou Rep didn't post the answer here? Is it because they know I will provide evidence that contradicts everything they say? I have no trust in BetAndYou unfortunately, every excuse they give doesn't have any evidence to back it up because it's Untruthful.