Hello everybody. I would like to start with encouraging whoever is reading to avoid Bet24star casino. I have played with many different casinos and they are really awful. The only good thing about this casino is the live chat is polite. Not helpful but at least polite.
So my story was I wanted to request a withdrawal but couldn't do that until the account was verified. So I uploaded all the documents and a message appeared saying it would take 1-2 days to verify. After 2 days there were no changes so I contacted live chat and was told that the account would be verified today. However it wasn't, but the same day I received an email saying to finalise my verification I need to send a selfie with a text written on a grid paper. So I did it as soon as I saw the email and informed them. Of course they did not respond the same day, only the next day they sent me an email saying when i uploaded the selfie with the note I deleted the ID picture which I had uploaded before. This was of course not true as there is no option to delete anything that you have uploaded before cause you don't even see what you uploaded before, you simply get a message saying your documents have been uploaded. But nevertheless it was not a problem for me and I simply uploaded all of the documents once again. Finally my account was verified and I requested a withdrawal of 700eur. They advertise on their casino website that bitcoin withdrawals take 5 minutes. However, another very strange thing was when I requested a withdrawal there was no option to choose withdrawal method, so I simply got a message saying th withdrawal has been accepted, but they did not even get my bitcoin address. So I contacted live chat and was told that the payment team would contact me. I asked when this would happen as they advertised that bitcoin withdrawals take 5 minutes. The answer I got was withdrawals take 5 minutes when the payment team is in office but as it was already Friday, they were out, and they return only on Monday. So I waited till Monday. On Monday I received an email from the payment team saying to fill my bitcoin address on my profile under Bank account number. That is what I did but I mean that is just super unprofessional casino which does not even have a simple option to select bitcoins withdrawal and automatically enter the address, everything seems like it is a casino from 90s where everything is done mechanically with hundreds of emails. But either way I did not have any other option just to do what they are asking me. And finally after this I received an email saying as per management decision after the withdrawal of full funds the account would be closed. Besides 700eur pending withdrawal I had 60eur left on the account. They told me to make a new withdrawal of full amount. Again there were issues because they did not credit me 700eur pending withdrawal back to the account so I had to go on live chat again but finally they did credit it back and I made a new withdrawal of 760 eur.
And then a funny thing happened. They did not of course make the withdrawal in 5minutes it was longer but after I received my withdrawal I also received an promotion email from them with a bonus. I thought I would check my account as they said they it would be closed after the withdrawal. But I logged in and it was working just fine. So I thought they probably changed they mind as it was really weird casino. I was sure everything is ok as they send me a promo email, so I clikced on the email and made a deposit of 25 eur. But I did not receive the bonus automatically. I did not want to go again and start talking to live chat so I simply decided to go and lose those 25 eur or win if I am lucky. And the latter happened, I started winning, played another game, won again and so on and my balance was 600eur. So I made a withdrawal again. But then they send me an email saying that my 25 eur will be refunded as they said they would close my account. I tried asking them why did they send me the email with promotion, why did they let me deposit, why did they let me play and so on but they did not answer any of this questions. They simply send me an email saying that my 25 eur was refunded and the account was closed. But once again to show what a mess of casino they are they actually did not refund my 25 eur. They closed the account but the 25eur were not refunded. So basically they stole my 600 eur, lied that they refunded 25 eur and that's the end of the story.
One more thing about their games is that they are super slow. Those games are the same as on other casinos, same well known providers, but they are super slow. I don't know if that's the servers or whatever, but it is for sure not my internet and not the slot providers issue, because I tried logging to another casino I ha ve an account with and play the same games and they were working just fine. So basically if anybody wants to play on super slow slots, have to go talk with the chat 10 times to get your documents verified, and deal with bunch of other issues this casino could work for you. But if you simply want to play and have no additional headache AVOID it by all means.
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