Bet Plays Casino Support and Complaints Thread

The worst scam casino on the Internet! They shold be blacklisted everywhere.. luckily some review-sites has already done that... LCB should follow them. 

Hi flowplowlow,

Casino Rep reached out to us today and said that their department is too busy and that she will update us as soon as possible. Once it happens we will let you know.

Then they have been busy for almost 2 month. I do not trust this casino in any ways. There are new complaints against them almost every day on different review sites and Betplays dont react to any of them. 
I would like to warn everybody: DO NOT DEPOSIT AT THIS CASINO. 

Hi flowplowlow,

Casino Rep got back to us and said: "Unfortunately used and lost funds by the client cannot be refunded."

They also said that this decision is final.

Do you find that reply from them acceptable? They simply re-open gambling addicted players accounts without their permission, sent them a mail about it and dont care, when they complaint. This casino is probably the most unresponsible casino I have ever seen, and the funny thing is... your site still see no problem in having their site listed in here with a 3,5 star rating. Luckily other review sites has decreased their rating to 0.0 like they deserves! This scam site should be closed forever. Sadly.. LCB still think they are a legit casino.

Hello flowplowlow,

We are very sorry that you have such a problem with this brand, but unfortunately we cannot influence the policy of the Casino. We tried to help, but the Casino believes that they cannot help you regarding your case. It is our opinion that in such a case the Casino should return to consider the situation a little more seriously and consider how to compensate for this mistake. We take many parameters into account when putting the Casino on the warning list, we cannot do it based on one complaint. We approach each case in detail and carefully, but unfortunately we cannot help you further here because the Casino said that the decision is final. 

Thank you for understanding.

A casinos finest job is to protect their players. When a casino use their knowledge about gamblingaddicted players to their own benefidts, they should indeed be blacklisted. A review site like LCB should know this and try to prevent it from happen again. This company do clearly not care about responsible gambling and that should be more than enough to blacklist the site. Actually, a casino that do not want to co-operate with a site like yours should be blacklisted as well. This casino only want to co-operate, when they have a "winner-case" and LCB seems to accept that. 
Why not react before they harm even more players? I don't get it...

Hello flowplowlow,

We will take into account all the above information when deciding whether to put this brand on the warning list. Thank you for your feedback, and we are sorry that your case was not resolved as you wished. Let us repeat once again that it is our opinion that the Casino should compensate for this mistake.

Thank you for your understanding.

Betplays Scammers and Thieves.After I made a deposit of 2000 CAD BetPlays immediately limited my account.  I was forced to make a maximum bet of $1 and all multiples.  Then when I lost my bonus and made a withdrawal request, they suspended my account and my withdrawal of CAD 2200 was declined.
They accuse me of breaking their rules 9 and 16, but in reality I didn't break anything and they know it well.

Sorry to hear about your issue. Please private message me your casino username so we can notify the casino rep. 

We received your account details and notified the casino rep. Keep you posted. 

We sent a reminder to the casino rep. Hope we'll get the answer soon. Keep you posted. 

Just a quick update. We reached the casino rep. He is looking into your case. We'll get back to you as soon as we get the feedback. 

Hi,

Just to let you know that we sent a reminder to the casino rep and still haven't got any feedback. We'll try to reach them. 

Hello [email protected],

As we did not hear back from the casino regarding your case, we must mark this complaint as Unresolved.

Thank you for understanding, we have tried numerous times to reach out to them.

Thank you for bringing your concerns to our attention. We value all feedback from our customers and take the time to thoroughly investigate each case. The customer registered on our website on 16/07/2023. Since then, he has Deposited a total of 4690.00 CAD and Withdrawn 5570.00 CAD. After carefully reviewing his account and betting activity, we have discovered that he has violated our General Terms and Conditions. The customer has violated the following rules of our General Terms and Conditions: Rule 9, Rule 16.10.2.13, and Rule 17.3. The customer took advantage by placing repeated multi bets, covering all possible outcomes of events using Bonus Funds in order to wager the bonus without risk, which is a severe violation of our T&C. For this reason, the customer's account was suspended.

Hello [email protected],

Do you have an update for us upon the casino representative's response?

Keep us posted.

Regards,

Hello [email protected],

As we have received proof that supports the casino's response, we will mark this complaint as Resolved.

Thank you for understanding.

Hello.Idid not see their answer, is it possible to open the case again? I made multi-bets because BetPlays limited my bet amount and type to a maximum of 1 dollar and only express bets and not ordinary bets. This is by no means a reason to steal my deposit. The main reason as you can see that I took off more than I put in.In his answer, the operator did not indicate that I had to play 18,000 Canadian dollars and make multiple bets of 1 dollar each, because there are limits around.

In his answer, the operator again lies about the violation, and forgets to say about the restrictions that they introduced immediately after my last deposit. They limited the amount of the bet to a maximum of 1 dollar and allowed only multiple bets, that is, they forced me to bet 18,000 dollars for 1 dollar bet and make a lot  combinations. After the bonus was lost, I played my deposit in the casino and tried to withdraw 2200 dollars, but Betplays stole my deposit and suspended my account. And now they are looking for reasons to justify their fraudulent actions.

ATTENTION Betplays ARE SCAMMERS AND THIEVES THEY MANIPULATE THEIR BONUSES AND RULES TO THEN FIND A REASON AND STEAL YOUR WINNING AND EVEN YOUR DEPOSIT.

to be honest.. correct me if I am wrong, gambling is not investment but take own risk!

I am going to try this Betplays now... 

[I don't associate with Betplays or other party, I m just ordinary LCB member]

Hello [email protected],

We will reach out to the casino again to see if they have update for you.

Hello [email protected],

We are still working on this.

Keep you posted.

Hello [email protected],

We are sorry to inform you that the casino has made up his mind about your case, and we can't have an effect on their final decision.

We can only advise you to reach out to a higher gaming authority organization (they have a Curacao licence) for further complaints if you do not agree with the casino's decision.

Thanks for your understanding.

We will mark this case as Resolved as we have done everything within our power.

I deposited onto betplays and recieved the 150% welcome bonus. The roll over was pretty intense, having to bet 13x in 13 days but I was able to do it in 12 and had a moderate bankroll when I was done. I verified all my documents with them and completed the KYC process. I submitted a withdrawal request, and a week later I received an email saying I was in violation of rules 3, 9, 16, and 17. I read the rules thoroughly and quickly recognized that I didn't violate any of these so I contacted their support team. They refused to provide specifics claiming that if that information leaked people would be able to exploit it, but that I violated all 4 rules and that their decision was final. I was not able to even withdraw my initial deposit. To explain how ridiculous this is, Rule 3 is just a rule about not having multiple accounts. I have never had a previous account with betplays. I have no doubt that some people try to exploit their bonus system and create multiple accounts, but the account I opened was my only account. The account was in my own name and I completed the KYC process and provided all requested documents. They just keep repeating that they have proof that I had another account which is completely untrue. 

Hi cranetrain18,

Thanks for reaching out.

Can you please send us your casino username via private message so that we could inquire about your case?

We will notify the casino rep and let you know about their feedback.

Thank you.

Hi cranetrain18,

Thanks for sending your casino username.

We have contacted the casino rep and will advise you once we get in touch with them.

Keep you posted on this thread.

Hi cranetrain18,

The casino rep has reached out to us and here is what they say:

"Following a comprehensive review of the customer's account and betting activity, we have identified violations of our General Terms and Conditions. Specifically, the customer has contravened Rule 3 and Rule 17 as outlined in our terms, which can be accessed at:

The customer violated Rule 17.4. "The following type of bets shall not count towards the wagering requirement: Starting price bets (SP), any type of Handicap, Draw No Bet, System bets, Over/Under bets, Odd/Even bets, Void/Cancelled/Draw bets, Cashed-Out bets, or bets placed with a Free Bet." 

and

Rule 17.3. "Only one bet can be placed on an event once there is an active bonus in your BetPlays account. If we detect such activity, all winnings and bonuses will be canceled, the account will be suspended, and the payment will not be processed."

In accordance with the rules breached from our General Terms and Conditions, we have suspended the customer's account."

Hi Bixy, 

That's the same response they gave me, but it's simply not true. I have never had another account with betplays.
There's noone in my household also using betplays. I made 1 deposit with them so I'm not sure how that could possibly match a pattern of any sort. I know that's their reply but none of it is true. Completely fradulent.  

Hi cranetrain18,

We have received the proof from the casino related to your multiple accounts.

There's nothing we can do to assist you further, therefore, we will close this complaint and mark it as RESOLVED. 

Hello

I made my first withdrawal request 11 days ago on 14th of May and it is still pending. Support keeps saying it's forwarded to relevant department but i have received no info what is the reason or when it will be resolved. I just did sportsbetting and happened to win few thousand euros mostly on NBA basketball. Very disappointing experience and communication so hoping you can help. My username on betplays website is ********. Let me know if any further info is needed

Hi Kristjan Häätaro,,

We sent a reminder to the casino rep. Hope to get any response soon.

Well after holding the withdrawal for more than 2 weeks they closed my account and kept my deposits and wins saying i have breached rules 3 and 9 which is completely untrue. I'm shocked and confused but they have refused to share any details, reasons or proof for locking my account and funds. I would very much welcome answer here or if someone has recommendation where i can dispute such ridiculous business? I have some thoughts such as the licence provider from CEG, egaming lawyers but holding on to hope the casino is willing to resolve it for now. 

Hi Kristjan Häätaro,

We will try to reach out to them again and ask them for additional clarification. However, if you wish, you may file the complaint to their licensor.

Hi Kristjan Häätaro,

We have just received the feedback from the rep:

Following a comprehensive review of the customer's account and betting activity, we have identified violations of our General Terms and Conditions. Specifically, the customer has contravened Rule 3 and Rule 9 as outlined in our terms, which can be accessed at:
https://betplays.com/Rules/en/17252

Moreover, our investigation revealed that the customer is associated with other accounts on our platform. They are connected via IP and Device, have the same deposit pattern, bonuses, and sport gameplay.

In accordance with the rules breached from our General Terms and Conditions, we have suspended the customer's account.

Just wow

Obviously it's impossible for someone to have shared my device since i'm sole owner of my laptop and mobile phone but now i'm concerned they might have manufactured some fake evidence as i had randomly language changed to russian while the "investigation" was going on (Thought i just missclicked something at the time). 

Anyway completely shocked how easily can sportsbooks just steal 8600€ and have absolutely no one review their procedures. Guess the minimum is a lesson learned to avoid the Curacao licenced scammers but will continue to seek justice through lawyers

Hi Kristjan Häätaro,

SInce the T&Cs are breached and the casino rep has provided us with a clear explanation, there's nothing further to be done. We did our best to help, however, we need to close this complaint and mark it RESOLVED.