Hello LCB
On August 7, I suddenly receive an email from Betplays that, due to new procedures, they have reopened my account, which I chose to close back in November 2022 due to gambling addiction.
Unfortunately, I can't control my addiction, so on August 8 I log into the site again and lose 80 dollars. I contact them immediately after and tell them what has happened. The chat operator admits that there has been an error and tells me that my account is now closed. I of course ask for a refund of the money that I has lost, but it cannot be done. And now their live-chat simply ignorre me, when I try to ask them quistions. Its simply such an unprofessionel behavior!
I find it very problematic that a site can open a closed account belonging to a gambling addict, and then subsequently run away from responsibility.
I therefore believe that I am entitled to recover the lost funds, but betplays deny to do so.
I can sent chatlog and mails if needed, but since they contain private informations, I prefere to sent them privately.
Thank you.
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