Bet It All Casino Support and Complaints Thread

Hi, members of the LCB community.

My name is Daniel and I am the representative of Bet It All Casino. First of all, we are excited to be a part of this great community. Second, let me give you a short introduction on who we are and what we have to offer.

The mission of Bet it All is to meet the needs of an ever-growing circle of customers who are always on the lookout for new ways to enhance their gambling experiences. The skills and experiences that the company’s founders bring with them are crucial in delivering what we have to offer with exceptional quality, efficiency and speed.

We have more than 900 games in our casino lobby from Net Ent, Microgaming and Betsoft. We are currently adding BoomingGames, WorldMatch, Playson, MrSlotty, TomHorn and Amatic games which will boost our portfolio immensely.

Apart from our welcome package, you get to reload your wallet with up to €100 every week. All year round we offer free spins, reloads, various deposit bonuses and other promotions to ensure an exciting gaming experience.

Our loyalty program is based on a self-reward process in which you level up your jewel level by earning loyalty points. The loyalty points can be exchanged to cash prizes. The loyalty system has 9 levels. Each player starts at level 1. More than 13% cash-back is guaranteed when reaching the last level.

Stay tuned for exclusive offers LCB’ers :)

If you have any questions don’t hesitate to get in touch with me.

For 24/7 support you can send an e-mail to support[at]betitall.com or chat with our live support.

Kind regards,

Daniel

Welcome to our forum Daniel! We are happy to have you here. 

Welcome to LCB Daniel! Thank you for being available to assist our members! 

Welcome Daniel for joining LCB as our representative for Bet it All. I have not registered yet, but will soon. Hoping you the best to assist the LCB Members.

Welcome to the forum Daniel 

Welcome on board Daniel! 

Welcome to the LCB community, Daniel! 

Thank you, it is my honor to serve the LCB community.

Daniel

Hi Daniel,

Your support agent said that tournaments will be available soon. And a couple of surprises for the players too. I would like to know if there is an exact date, when this will be done? I'm really looking forward to the tournaments!

Thanks!

Hi Daniel,

Welcome to our forum 

Hi Zuuka,

Indeed, we are currently doing a redesign of the site and implementing some new and sweet features. One of which is a completely new tournament functionality, we will have tournaments running every 30 minutes! Unfortunately we can't give you an exact date when our revamped site will be live. 

Regards,

Daniel

they send me every day sms that they miss me and want my money and give me 200 % bonus. it is withdrawalbe casino ? 

Hi Meczpl,

We are aiming to withdraw money instantly, mostly withdrawals take up to 24h depending on the payment method. 

You can opt-out from the SMS notifications via account settings or contacting our customer support.

Let me know if you have any other questions :)

Regards,

Daniel

so maybe you can give me some no deposit to try your games? 

We can certainly give you some free spins to try our games out, that is no problem at all.

Please contact the customer support via live chat or e-mail and they will reward you for your effort :)

Regards,

Daniel

The Netherlands not accepting anymore..? I tried to login today but have no acces.. :'(

Yes, unfortunately, players from the Netherlands are restricted at Bet it All Casino.

Canadians are also out of luck apparantly, can register, but support won't exchange the free spins away from netent.. at least the said they couldn't when I asked.. so.. not much help.

Hi Jackie,

Unfortunately, players from the Netherlands are restricted to play at Bet it All Casino.

Kind regards,

Daniel

Alright, i understand. Too bad, i like the casino very much.. Ive deposited once but too bad i didnt win anything, but yeaahh. Maybe in the future we will be able to play again? I hope so.. :)

Hi TheAverageGuy,

Please PM me your Bet it All account details, I will take a look if there is a possibility to compensate for the inability to play Net Ent spins.

I am sure we will find some way :)

Regards,

Daniel

Hi Jackie,

Thank you for the positive feedback, we are very happy that you enjoyed playing at Bet it All Casino! :)

If anything would change regarding players from the Netherlands we will inform these players immediately. 

Kind regards,

Daniel

Hi, I have got an issue with bet it all. I guess, a misled question which security section decided something unappropiate. 

They understood I had duplicate account and blocked/closed it.

My account had been verified 20 days before that.

My user email is [email protected]

Regards

Marbul

We're going to notify the casino rep. Keep you posted.

Melissa, thank you

I played with no bonuses, they had sent a payment before this closure

They required more pictures to verify my id and my request, I did

marcos

You're welcome. The casino has been notified. Hope we'll get the answers soon. 

Hi Marcos,

After a lengthy investigation by our security department, we conclude that:

Your account has been blocked due to a breach of our T&C namely, point 2.1. "You may open only one account. If you open an other account Bet it All may void all bets made from this duplicate account. You declare that you are 18 years of age; it is your duty to know whether online gambling is allowed in your country of residence. It is strictly forbidden and is a criminal offense to gamble while being underage. You shall use your account only on your own behalf. You may use the games and services offered by Bet it All strictly for recreational an enjoyment purposes."

Kind regards,

Daniel

Hello Daniel, thank you very much for your reply.

This reply was the same your security section sent to me last week

Before it you required several pictures which I did

How could I open more than my account at your casino? What is the purpose to open a 2bd account?

I did not play with bonuses 

A question: in case I decide to open a 2nd account it fails when I place my name and email because your system should recognise I am already registered

You said I opened more than one account. How?

Regards

Marcos

Daniel, in which part of your 2,1 rule I missed? I didnot open another account but the only I had, I could send my docs to this forum section to check.

I am 75, I know the lawas and I play  for recreational an enjoyment purposes."

marcos

Hi Marcos,

Unfortunately, we can't disclose any specific details of the investigation however the reasoning and proofs have been provided to the forum administrators.

Furthermore, Bet it All does not speculate as to why a user has chosen to make a duplicate account (use two accounts to play at a casino etc.). 

Kind regards,

Daniel

Daniel, thank you very much for your answer.

Could you tell us the process to open more than one account to play in your casino?

If a customer has already an account in his name and makes an attemp to open a new one from his same ip or another ip or address, does your registering system detect that the name, address or personal details are trying to register?

I would ask this forum administrators to know about this subject to prevent any future mistake that could damage my belongins. I undestand Bet it All cannot expose its security secrets. As I am sure I did not open another account nor played from another address but home , I wonder why was I punished?

I realize Bet it all security section has decided I broke its rules. I guess, future or present player could be interested on the reason an account would be closed and online casino serious determinations. 

Best regards

Marcos

Hello Betitall rep Daniel, my user email is [email protected]. I registered at you casino 2 month ago.

I did not get any bonuses , deposited and played live dealers games. It was the first time I played and only 1 or 2 hours

My balance were by 2000 usd and requested a withdrawal

As I read in this same topic there is a member who had similar fate as I had.

Why have you closed my account? 

Nenelcb

Hello Betitall rep, as your casino decide not to pay I ask you for my original deposits roll back

marbul

In my case they have never sent a single payment

I opened my account last February 2019 on betitall.com.
I have won earlier this month.
My total winning amount is 16217 euros.
I could not make a withdrawal to bitcoin and neteller I decided to contact support.
Later on I found out that my account is disabled.
I found an email requesting for documents and I complied.
Since then after sending the documents, there is no feedback from the casino or support.
Can you please help me communicate with the casino?

I have messaged the casino representative but I did not get reply.

Thank you!

Hi xalel82,

Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

Hello xalel82,

Thanks for sending your casino username. We've asked the Casino Rep to look into your account and reply here in the thread. Keep you posted. 

Hello Tania did the casino re-opened my account ?

Hello xalel82,

We still haven't received a reply from the casino. We'll send them another reminder email.

Thank you Sydney, I will wait for the update!

Hi Sydney , the casino did not contact or email me.

What about you? Did they contact you?

Hi xalel82, 

We've asked the Casino Rep for an update on your case. Keep you posted. 

Hi xalel82, Your account has been closed and winnings confiscated since the winnings originated from abusing a game bug. The case in question has been reviewed and reported to us by BetSoft (https://betsoft.com) The decision is final and the account will not be reinstated. Kind regards, Daniel