BETAT Casino | Slotty Vegas | VulkanBet | GoSlotty

Hello People,

It's great to join the LCB community!

My name is Constantine and I will always be here to address any queries members of this forum may have.

Looking forward to some constructive discussions.

Wish you the best of luck on your games.

BETAT Casino (CLOSED) and Slotty Vegas

New addition Feb 2019 - VulkanBet

GoSlotty casino - added to LCB lists -  January 2020

Kind Regards
Constatine

Hi Constatine!

Welcome to our awesome forum! Thanks for being here to support our members.

Hi All,

Hope everything is going well for you!

I am pleased to inform you that we have redesigned our website and which is now live!!

I am also very happy to inform you that we have re-branded and we are now BETAT!

Things to look out for:

-New bonus packages, depending on what kind of games the player enjoys.

-Exclusive Achievements program (Only to be found at BETAT Casino)

-Hot or Cold games feature

-In-game bonus & promotions meter

-In-game cashier

-Winagram screenshot promotion

And many more cool features

Check our review page on LCB for further information or please PM me for any queries you may have.

Kind Regards
Constantine

Good to have you here Constantine and hope that you see very little complaints

Hi Lootva,

Glad to be here

Fingers crossed 

Kind Regards

ps. i like these smiley's so much! 

A big hello to all of the LCB community!

My name is Jorge and from now I will be here to answer all questions and queries that arise on this forum regarding BETAT Casino.

If you have any questions or queries regarding our casino, please do not hesitate to give me a shout right here and I will get back to you as soon as possible. All constructive feedback - both good and bad - is very much welcome and will certainly be taken into consideration for all current & future developments.

I’d also like to take a second to remind you all that we will be launching our new game portfolio soon, which includes the highly anticipated addition of NetEnt games on top our the current Microgaming selection!

If you’ve got anything you’d like to ask, I’m right here 

Regards,
Jorge

Welcome to the forum Jorge.

Thanks. If ever any questions arise, please, don't hesitate to ask. I'm always just a PM away.

i deposited £20 on this site. i won £400 from them. they ased me to send documents in to verify my account. i did. they then sent a email back saying the documents were not clear. please send again showing all 4 corners of each document. so i did. during the time i was waiting i spent the £400 i won. i lost it. they sent a email back saying my address document wasnt clear. i need to send it again (it was clear enough). anyway due to the fact i spent the £400 and lost it i decided not to send it. the next day i got a email saying i had 50 free spins. from these 50 free spins i went on to win £400. i met all wagers. so i sent my address document again. a few hours later i got a email saying it was accepted and i could withdraw my winnings. i went onto live chat and asked them could i withdraw. they said yes. so i did. a few days later (today) i get a email saying my account has been closed due to another account being opened on 19/03/2016. i have tried to contact live chat to find out what account this is.they refuse to tell me and now refuse to talk completly and have blocked my ip from talking to them on live chat (i used my phones data and i was able to talk to them) but cant talk using my home broadband due to ip ban. they refuse to tell me what account i opened. i am unaware of any account i opened. even if i did open another account i have never deposited with them, other than this account. and have never taken any free spins from them other than this account. they took my £20 and let me play. and even asked for documents. yet as soon as i went to withdraw they closed the account saying i already have an account. they would of kept my £20 if i didnt win and wouldnt of told me i had another account. they have now said they are refunding my original £20 deposit..i want my winnings.they wont speak to me, they wont tell me anything about this other account i opened. not even what email address was used. nothing, and they have blocked me from live chat. it seems like that because i lost my £400 then won it back from there 50 free spins there pissed off.. not my fault they offered me 50 free spins and i went on to win. surely they shouldnt of took my money in the first place if i did actually have this other account? because they would of took my £20 and kept it if i didnt win. can sombody please look into this for me and get me my winnings? thank you

Hello Matt Laine,

We are sorry to hear that . The casino rep has been notified. Hope he will respond soon.

Best regards.

Hi Matt ,

I truly regret that you are having any kind of issues in our casino.

I have followed your situation to the relevant department to get a better picture of your situation.

I will get back to you soon.

Best regards,
Jorge

To all concerned,

I have spoken to the relevant department regarding this issue. We do not accept multi-accounting at our casino. This is clearly stipulated in term 5.9, which states:

5.9 In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of BETAT Casino. BETAT Casino may and will determine whether multiple accounts are linked to the same person.

The fraud team have noted that this player registered multiple accounts, bypassing our security system by altering his email as well as his date of birth by one day. Due to this reason, it took longer for the fraud team to catch onto his multiple accounts, rather than the system preventing him from opening other accounts on registration - which would have alleviated all this from the offset.

We have refunded the deposited funds associated with this case and closed the relevant accounts of this user, as is our commercial right.

Should the LCB moderators wish to receive the evidence that prove our case and corroborate our stance, we will be more than happy to supply it. For the record, we needed to take the stance of blocking this players chat access due to continuous spamming of our live chat system, insisting to be passed on the information which we will only share with 3rd party moderators. Should the moderators also wish to receive a transcript of such chats, we would be happy to forward it to them.

Thank you and kind regards,

Karl
Casino Manager

In January 2019 i opened an account at BETAT Casino, i deposited £50 and received £50 welcome bonus, i managed to win a significant amount of money to me and i completed the wagering requirements. My £960 cash was in my account, i wasnt able to withdraw until I verified my account, so i emailed all the relevant ID and waited, my account is now closed without me being able to withdraw my cash as apparently i had another account which is against the t&c’s, i rightfully won that money and it should be sent to me, fair enough my account being closed but i took the hours to wager the bonus, I want this resolved please. 

Hi MissH,

Could you please private message me your casino username and we will ask the casino rep to look into your account? 

Done

Thanks for sending your casino username. We have notified the Casino Rep of your case. Keep you posted. 

Hello MissH,

We've received an update on your case. The casino provided us with an evidence showing that you indded had duplicate accounts.

That represents a breach of their Terms and Conditions and due to that reason your account has been closed and winnings forfeited.
 "In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of BETAT Casino. BETAT Casino may and will determine whether multiple accounts are linked to the same person."

As we have been provided with the appropriate evidence, we consider this case Closed. 

I have been trying to contact affiliate support but I did not get any reply.

I tried https://maxaffiliates.com/#Contact but error is Contact Email Failed

There was a problem sending your email. Please try again later or contact [email protected] directly.

I emailed [email protected] but I did not get reply.

My affiliate user is sixthrosa and affiliate ID 655315.
I saw these payments still open please send to my Skrill Moneybookers.
Or you could send to Neteller instead.

Open payments
€4.02 July 2018
€6.30 September 2018
€480.00 January 2019

Thanks!

Hi Rose,

This forum and section is for players specifically. Please feel free to post at our sister site Affiliate Guard Dog, here is the section for Max Affiliates.

Thank you!

I have just been informed by Slotty Vegas that my accounts has been closed and my winnings confiscated due to the following:

"We have identified that your account is linked to another registered member at SlottyVegas Casino. Please be aware of our Term & Condition 5.6 which states the following:

In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of Slotty Vegas. Slotty Vegas may and will determine whether multiple accounts are linked to the same person."

I would like to have more information about how my account is linked as I have no knowledge of my accounts being linked to any other accounts.

Hi lafta, 

Please send me your casino username in PM Inbox so that we can ask the casino rep to look into your case. 

Hello I have a problem with an online casino site https://slottyvegas.com/de/ and I made a payment 12 days ago but there is still processing the customer chat always means the same it is being processed and they try it to speed up but nothing happens to me too I can also submit a complaint online you can help me to finally get my payout write almost every day with the customer service of this online casino thank you

Hi Bianca90,

We would kindly advise you to write your comments in English laguage as that is the official language on the forum. Thank you for understanding.

I sent it in English

I have a problem with slottyvegas I made a payment 12 days ago but this is still being processed the customer chat always means the same it would take some time I write almost every day with which I mean I can also submit an online complaint man help me get my money faster thank you

HI Bianca90, 

please private message me your casino username in PM inbox and we'll further assist. 

and I have a problem with sloty vegas I registered on January 9th, 2020 and paid in and won what I won, then verified and paid out then I loaded it with another bank account that my boyfriend accidentally knew was too Not that you shouldn't but before that I had won the deposit then with the bank with which I verified myself. Anyone who told me that they kept the money € 700 and said I had violated the users can help me that I get my money or I no longer get this 700 € normally I would have to get it because it was at the beginning with the bank where I registered and also with which I deposited and also had won the money thanks

@Bianca90 - Thank you for sending your account info. We've emailed The Casino Rep and asked to advise on this matter. 

Please do not make duplicate posts here in the thread. Once we hear back from the casino, we'll let you know. 

Hi Bianca90,

We've been informed by The Casino Rep that the issue has been sorted. Can you please confirm this? 

Hi

I had almost given up on this, but I came across this and saw that some people had had the same issue as me.

Back in February 2019 I had £2773 confiscated, I had the same terms quoted to me as the others regarding only having one account. I had no idea how they thought this and didn't explain any further when I asked.

I would love to get this sorted please.

Hi duffthwinner,

Please note that Betat casino was closed in July 2019. 

However, we can try to get in touch with the casino rep and see why you didn't get your winnings then. Please private message me your casino username. 

Sorry I did confuse the dates and amount. It was from August 2019 for £2288.38

SlottyVegas is not paying out my withdrawal request. All documents got approved and the withdrawal is pending for more than 3 days. I played with real money only, max bet was 1 Euro, so not much to check as the withdrawal request is less than 500 Euro. The useless support does mention a high request of withdrawals since 24th of this month. Is there a way to raise a complaint in a proper way or only here via this topic? 

Hi TrustIsTheKey,

Please private message me your casino username so we can notify the casino rep. 

Hi TrustIsTheKey,

Thanks for sharing your account details. The casino rep has been notified. 

Hello

I have a question

I always play at Slotty Vegas and have now invested around 25,000.00. Shortly before Christmas I won 5000 and wanted to cash out, but unfortunately this didn't work.
However, I have never been able to make a quiet profit. I just don't think that's normal, there must be a certain chance of winning? I used to gamble at interwetten and betathome and especially at interwetten I was able to pay out between 2-12,000.
I'm slowly wondering if this has something to do with my country of origin, which is only good to pull the money out of your pocket. I don't know, but find it rather strange. Do you have any experience with this? Kind regards Jasmine

Hi jaseli,

Could you please tell me why you couldn't cashout 5000. What was the reason for that? I'd appreciate it if you could private message me your account details so we can notify the casino rep about your post. 

first it said 20euro - 2500euro, then I entered 2500euro. Then I had to enter the amount again (unlimited) then I entered 5000euro, then there was a green tick, but there was still money on it, then I wanted to try again to pay out, but nothing worked. Couldn't even put in the amount. how is that about sending you the private?

in the live chat they also claim that they don't see that i tried to withdraw

Please follow this link and send me the account details. We'll notify the casino rep. 

Hi jaseli,

I received your account details and the casino rep has been notifed. Keep you posted. 

Hi jaseli,

We received the update from the casino rep. They've informed us that they are already in touch with you. Namely, the issue was that you tried to request multiple withdrawals which is not possible because when you try to request a new withdrawal, the old one is cancelled. 

Please keep us posted. 

yes you have contacted me. nobody tells me what the problem was. They told me I should contact the support first when I withdraw my money, then they gave me a bonus so that I am calm. Now it's my turn with them again, because the payout rate for me is strange at Slottyvegas

Could you please tell me did you manage to withdraw your winnings so far?

my account is 0.00, nothing paid out. I am now writing to all pages and auditing services, because I have the feeling that something is wrong. have already invested 25,000.

We'll send a reminder to the casino rep. Keep you posted. 

Hi jaseli.

The casino rep was off for a few days. He is waiting for a reply from his team. Will keep you updated. 

My advise to all players stay away from this group they scam you in your face.i played in their casino slotty vegas ,you have no chance to win anything they controll your game play .i closed my account and after litlle time i signed up with their sister casino go slotty .the same they will not let you win .on 22-03 -2021 i was playing at their casino go slotty after 3 month exclusion i deposited 460€ having again no chance to win something .i was betting the 33 with neighbours with 5€ stakes and extended bet without any sign i got logged out f the game after logging in again i see my numbers came out 4x that would be my profit .after that i lost all .i send the screenshots from my gameplay and the result they replay we offer evolution gaming wich is a big company and we have no controll about the games .so evolution can do anything with your licence .on 25-3-2021 i deposited 1000€ again they rip you off no single chance to recover .it is all controlled and manipulated by the provider with the consent of the casino.the casino make the desision you win or lose and the provider just apply that by manipu;lating your game play.and when i am losing for 4 hours i was not logged out very strange right .i have many screenshots available i will upload them here to show you guys this online gambling has nothing to do with gambling but it is pure a rippoff .they give you the runaround who is responsible for this but i assure you they all into the scam .even mga is on it .avoid the max ent group they will ripp myou off .if you are able to win they will use tricjks to make suyre you will not win.scammers !!!! sorry for my bad english.i want all my deposits from the 2 days refunded .it was not gambling but scammm .if you after looking into these screenshots think this is gambling then you need to see a doctor.after sending screenshots and complaining on 22-3 they let me still deposit 1000€ on 25-03 and again after complaining they closed my account permanantly.this how they work if you tell them the truth they bann you.the screenshot at the end right side showing after losing my balance is 0 10 ,33,10 comong out my winning numbers .this has nothing to do with a random RNG it is all manipulated .try to bet 10 cents you wqill winn but as soon you raise the bets the tricks come up .