BC.GAME Support and Complaints Thread

done thank you :)

Hi atti38,

Thanks for sending your casino username. We will inform you once we have any feedback.

okay thabk you

I had a game error occur while playing classic dice dice on PC game period there was a issue with the stop Lost feature on the game as I had implemented a $10 stop loss threshold. It allowed 2 bets consecutively one for $45 and another for $550.  This has already been confirmed by support and the ticket was raised and I was supposed to be refunded for the 2 bets but I still have not received them yet period I would like to ask that you guys reach a gentle by behalf who'd find out what's going on because I've tried to the furthest extent everything I can think of to do And I've been patient.

Hi Keithjann,

Please send me your casino username and we will notify the casino rep about your case.

Thank you,

thanks I inboxed you the info

You're welcome Keithjann,

We received your account details and notified the casino rep about your issue.

Keep you posted in this thread. 

Hello still no answer :(

Hi atti38,

We are still waiting for further updates. Keep you updated in this forum thread.

Any response or update on my refund by chance?

I have complaint about bc game casino. When I signed up with the thought that I will get $5 free chip.

But it's never happened. Customer support is very difficult to contact

Hi waseem69,

We just checked the promotion section at the casino website and there is no such promotion available. Where did you find this offer?

hello still no answer? :)

Hello atti38, Keithjann,

We just sent follow up emails regarding your cases since we don't have any updates for now.

Keep you posted. 

Hello atti38 and Keithjann,

We have just sent another reminder to the rep. Hope to get any response this time.

Hello atti38 and Keithjann,

Since we never heard back from the casino rep, we would need to mark this case as CLOSED due to the casino's unresponsiveness.

If they respond at any time, we will let you know.

Thanks for your understanding.

BC GAME LOCKED MY ACCOUNT with All funds please help me to getmy account back with funds.

why No one is replying here

Hello Farhad Sultan23,

First of all, welcome to LCB.

Could you please provide us with more information? Did you receive any explanation from the casino support regarding why your account is locked? However, thank you for providing your casino credentials. We will contact the casino rep and check what happened with your account.

Hello Farhad Sultan23,

Do you still need our assistance?

BC.Game has been using its house game LIMBO to cheat. I play the game with a 1.98x, which equates to a 50/50 odds of win/Loss. The actual bet history tells a story much different with non stop incredible losing streaks and what appears to be imposed ceilings whereby if you bet a large enough % of your balance you will get immediately crushed. I have bet history going back over a year with well over 30,000. Attached is just a small sample from today as well as my discourse with my VIP host. She actually just remained silent. 

Bottom line. I've got data that shows them dealing me runs of consecutive lovers at 50/50 odds of 10, 11, 12, 13 in a row and occurring about once every 800 spins. But is the punishing bet ceiling that is so ridiculous. Every time you raise your bet, you can see what happens...you get wiped out so fast it can't possibly be 50/50 odds yet happen this way every time. It cannot. They cheat.

Username is kin*** email is ch*** 

Hello Farhad Sultan23,

Since we haven't heard back from you, we'll consider this case CLOSED due to the submitter's inactivity.

Dear Vonzzzilla,

Thank you for bringing this to our attention and providing your casino credentials. We've sent am email to the casino rep regarding your case. Please keep an eye on this thread for further updates.

Thank you for reaching out and sharing your concerns about your experience with our LIMBO game. We take player feedback seriously and appreciate you providing detailed information regarding your gameplay.

Firstly, I want to assure you that BC.Game operates with a strict adherence to fairness and transparency. Our games, including LIMBO, are built on provably fair algorithms, ensuring that every outcome is completely random and not manipulated in any way.

I understand the frustration that can come from experiencing losses, particularly when they seem to occur in streaks. Statistically, even with a 50/50 chance, it is possible, though unlikely, to experience significant streaks of losses due to the random nature of each result.

Regarding your concern about bet sizing affecting the outcomes, I want to clarify that our system does not adjust game mechanics based on the amount wagered. Each bet is independent, and the probability remains constant, regardless of the betting amount.

However, we are committed to ensuring our players’ confidence and satisfaction in our platform. We are more than willing to conduct a thorough review of your game history. To help us investigate effectively, could you please provide the specific dates and additional details of the sessions you referenced? And also your UID. This information will enable us to examine the rounds in question closely.

We also encourage responsible gaming and suggest setting limits on your account to help manage your gameplay experience. Our support team is here to assist you with this if needed.

Please respond at your earliest convenience with the requested details, and we will initiate a detailed review. Our goal is to ensure that your gaming experience on BC.Game is both enjoyable and fair.

Thank you once again for your patience and for bringing this matter to our attention. We look forward to resolving your concerns swiftly.

Best regards,
Panda - BC.GAME