AvoCasino Support and Complaints Thread

Greetings, LCB community!

Avocasino is a breath of totally fresh gaming experience in the scene, that continues to impress you, over and over again.

We offer you:

• a great variety of generous bonuses
• impeccable customer service
• a wide range of great games powered by the biggest software providers in the industry
• a wide variety of payment solutions as well as currencies

Avocasino brings its players only the best online games available and an unforgettable gambling experience at Live Casino, so you are guaranteed to be entertained to the max.

We have over 3100 online games, including slot machines, roulette, blackjack, and more. We aim at cooperating with the best gaming software companies in the industry: Microgaming, NetEnt, Evolution Gaming, Betsoft, and other companies.

Avocasino's Customer Support Team consists of highly qualified professionals who will be happy to assist in solving any issues or questions you may have when using our services. The goal of our support team is to make your visit to Avocasino as comfortable and enjoyable as possible. 

Welcome to the Avocasino! We are looking forward to seeing you on our website!

Welcome to our forum Avocasino rep. So happy to have you here. 

Thanks for signing up AvoCasino representative, glad to have you here. 

Hello Avocasino,

Welcome to the best forum! 

Welcome to the LCB forum! 

Welcome to LCB 

hello

This casino offers 100 free spins no deposit here at LCB, however this promotion is not true... to receive the bonus you need to make a deposit first... I think it's better for you to work with the truth otherwise you will lose customers

Hello marcos2012,

We will check and get back to you.

Thanks for your post!

These are the biggest liars I've ever seen..three days ago they said that my free spins would be credited with 24 hours.. Today I joined the live chat and Robert said the promotion is over..  this is a malicious strategy to attract players      ... We need to be careful with people like this..

I will not deposit 1 cent in this casino

Hello marcos2012,

Thanks for your update.

We will check again asap.

Keep you posted.

I have been playing in casinos for many years and I know the difference between a casino with honest management and one with dishonest management..This casino is relatively new and I don't know who is behind it, However, I can say that started very very bad when you published a fake promotion of 100 free spins without deposit on several places,
You may have managed to register many players using this malicious tactic, however I am sure that no one will deposit in a fraudulent casino or one with a bad reputation..  I believe it won't be long before casino close your doors..

I don't care about your free spins however I hate seeing legit players get scammed by fakers..  you are using the LCB.org logo fixed on your website.. if I were the owner or administrator of LCB I would not allow my name to be linked to scammers..

Hello marcos2012,

We have reached out to the casino representative.

Keep you posted.

Hello marcos2012,

They replied, stating they would get back to us asap.

Just to keep you updated. 

Hello marcos2012 !
We are Avokasino, we regret the current situation.
The fact is that we previously had a no deposit bonus of 100 free spins.
but due to the increased amount of fraud, we had to cancel it to evaluate player behavior without using this bonus.
Since the casino pays for free bonuses (they are free for players)
We decided to focus our efforts on improving the welcome bonuses
and creating more comfortable and profitable conditions
for gambling in our casino in general.
We are truly sorry that you were unable to receive this bonus.
That's why we want to offer you 100 free spins on your account.
Please provide your account details via email to our support team: support(at)avocasino.com

Hello marcos2012,

As per the casino representative's response, we will consider this case Resolved.

If you are still interested in playing at this casino, please provide your account details via email to their support team: support(at)avocasino.com
 

Regards,

I sent an email to these guys and they replied that the promotion had ended..

I hate lies

Hello marcos2012,

You sent the email to the given address after the casino representative's response, and you got that response?

Thanks for your reply.

Hello

they credited 100 free spins.. however the wagering requirements can only be met with the first deposit..  therefore this is not a no deposit bonus..  Unfortunately I don't feel safe depositing at this casino...

Most casinos ask for a verification deposit when we request a withdrawal from a no deposit bonus, this is completely normal..  however making a deposit to play and meeting the wagering requirements turns this promotion into a deposit bonus..

This to me is a malicious commercial strategy and veteran players like me are familiar with this type of behavior... if the casino doesn't have the capacity to offer a no deposit bonus, just don't offer it... be honest ..

There are spectacular casinos like Grande Vegas, Brango, Bitstarz, Slotocash where I am happy to deposit my money because I know I'm safe... you should learn from him

Hello marcos2012,

Thanks for the update, we appreciate it.

Regards,

Hello Marcos!

I do not understand your indignation, because our casino credited freespins, from which you won 60.84 USD, but for some reason you decided not to wager them. Let me remind you that to activate the bonus you need to go to the bonuses tab in your personal cabinet. After that you can start wagering the bonus without making a deposit. The condition of the bonus was wagering with a deposit, but we went to meet you and as an exception added a free bonus, so you can enjoy playing in our casino. But you continue to write negativity. I hope your opinion of us will change. We wish you a good game.