Abo Casino, Kakadu Casino, Arlekin Casino Support and Complaints Thread

Hello everybody!

We're happy to be a new part of the LCB community and offer support for our awesome casino brand Abo Casino.

Abo Casino is a new White Label casino brand under license Curacao, powered by SOFTSWISS and based in Europe.

Our main advantages are:

- very fast cashouts

- low wager

- large number of bonuses

- excellent adaptive mobile version

- large number of local currencies 

- an excellent solution for payments and playing with cryptocurrency

Welcome!

Updated 11 June 2021 - Kakadu Casino added to LCB lists

Updated 23 June 2021 - Arlekin Casino added to LCB lists

Welcome to LCB, Abo Casino Representative! Glad to have you here! 

Hi Abo Casino Representative, nice to have you here 

Welcome on board. Thanks for joining in. 

Welcome to the LCB forum Abo Casino Representative! Thank you for being available to assist our members! 

Thanks for joining in Abo Casino Representative! Glad to have you here 

Welcome to LCB 

Welcome to the LCB community. Nice to know you are here to assist us! 

Hello Abo Casino Representative, welcome to our community!

Welcome to LCB:)

Hi Abo Casino Representative, welcome to the LCB forum 

Hi Abo Casino Representative, welcome to LCB 

Hello I have recently joined abo casino after depositing $500 I have been able to cash out but numerous attempts to cash out have been left in the pending stage for more than 12 hours at times that I cancelled the withdrawl and kept playing I have now requested a cash out of $2200 and still waiting I think when your casino promotes that they do fast cash outs there should be better assistance as I have made numerous attempts to ask live chat but they just reply with your cash out is in line can I get more clarification on how long a withdrawl request takes until it is sent to the bank thanks . My email on the website is [email protected]

Hi Mobin23,

We'll notify the casino rep about the issue with cashout. Hope it will be sorted soon and you'll get your winnings. 

Hello, Mobin23,

I got acquainted with the history of your transactions - yes, indeed you ordered a payment 6 times and canceled. According to the rules, we indicate that the payment is processed within 24 hours, but in practice, our colleagues withdraw payments in 1-3 hours. Fast payouts are our strong point, which players really enjoy.

However, I would like to draw your attention to the fact that you are using a BANK TRANSFER as a payment. In this case, the payment takes a longer time. Generally, all bank transfers take longer to verify and are sent to the finance department at the end of the business day, along with other bank transfers ordered for the entire day. The casino rules specify https://www.abocasino.com/terms-and-conditions 12. WITHDRAWAL POLICY - bank transfer is carried out within 5-7 days. Also, all payment terms for payment methods are available on the payment page https://www.abocasino.com/payments If you used a card or other payment method, processing would take no more than 1-3 hours, and the transfer of funds would be instant.

In this case, you should not worry, please do not cancel the payment, be patient and you will successfully receive your winnings. We would love to shorten the processing time for bank payments, but this payment option takes the same length of time in all casinos and does not depend on the casino operator.

I'm having verification issues.  

Pretty much its stalling tactics.  What is going on, do you guys want to build a brand or not?

They know who I am.

Hi I still haven't received my moneh of $2200 it has been near 12 days I have contacted the live support of abo casino but they say I should ask my bank I have asked my bank they said there is no such transactions that they are blocking and they asked me to get a tracing number I asked the live chat for a tracing number and they said we don't give that out can someone help me please 

Sure we're going to notify the casino rep about this issue. You've been waiting for too long for your withdrawal. 

Please private message me your casino username and the casino rep will be notified. 

Thankyou very Melissa you are always of great help 

No problem at all. 

Hello, Omar

Could you send us in a personal message your nickname or the email to which your account is registered?

Could you describe the verification problem in detail?

I would like to understand the issue and fix it as quickly as possible. It is our interest to ensure that other players do not have any problems with verification in the future.

Hello, Mobin

I am sincerely sorry that you had a delay in payment.

According to the financial department, the amount of 2200 was paid on May 21, 2021 through Devcode - Domestic Withdrawal Bank. More than 7 working days have passed and the entire amount should have already been with you. We are kindly ready to provide LСB representatives with proof of successful confirmation of payment to your bank details.

I would like to ask you not to worry, because similar situations happen and we will resolve it. Our finance department can directly contact your bank and resolve the issue on this transaction, however, we will need your account statement (or a screenshot from the mobile application), which we will provide to the bank as proof that you did not receive the payment we sent. The statement can be sent to live chat.

I apologize for the incorrect work of the live support agents, who were immediately obliged to request an account statement from you 5 days ago and directly contact the bank to resolve this situation.

Please send your account statement to the live chat agents and we will resolve the current situation as a matter of priority. After you receive your payment, we will provide you with moral compensation as a no deposit bonus. I hope for an early solution to the problem :)

Hi thanks for the reply , a casino representative contacted me before in regards to this they requested the statements I sent them over 20 screenshots from my banking app of all the dates required but they said this is not enough evidence and I have requested the proper statement from my bank and they say it will take up to 48 business hours to process but if you are happy with sceeenshots please go see the evidence that I have sent in the chat via email 

I'm on my 6th attempt to withdrawl $700.

Been gaming for 14 years.  I know when fish smells.

Verification has been hell here.  After 5 deposits this is my first witdrawl.

1st attempt.  They couldn't read an ID

2nd attempt. They couldn't verify the etransfer saying the dates are wrong.  I advised them it's a weekend transaction is future date posted.

3rd attempt.  Same thing they couldn't understand banking.

4th attempt. Wanted my ecopayz account.

5th attempt. Just cancelled again wanted my etransfer email? Sent again.

6th attempt.   Will keep you posted.

Hi Omar,

Please private message me your casino username. The casino rep already replied to your first post but he needs your account details so he can look into your case. 

On my 7th attempt. They want Eco payz screenshot again.  

I'm sorry but these guys are illiterate. 

We received your account details and notified the casino rep. 

Hi abo casino today I have realised that my money of $2200 has gone back into my casino balance can you tell me what is going on ?

Dear abocasino I have again requested a withdrawl amount of $2000 after the money was put back in my account please can you fast track this payment as this has been to long for a withdrawl 

Hello, Mobin

I have checked with the finance department the reason for the refund. As I was informed, you made a mistake when entering the bank account number - instead of 6 entered 5. The payment went to the wrong address. After our agents contacted the bank, the amount was returned to your balance. In no case do I shift the blame for the delay on you, because from our side the live support worked incorrectly.

We hope that your payment will arrive at your account as quickly as possible this time. On your account you will find a no deposit bonus as moral compensation.

Be sure to let me know after you receive your winnings :)

Dear Omar Sahid,

I have checked the history of your payments. Support agents requested documents as part of standard verification. In the event that support agents have questions about document verification, the payment is canceled and indicate the reason for the cancellation, which you can see directly in your account.

Your follow-up payment was ordered at 20:10 and successfully paid on May 31, 2021 at 21:47.

I am very sorry that my colleagues did not confirm the payment from the first time, but you can be sure that subsequent payments will not cause any difficulties.

Please notify me as soon as you have successfully received your winnings :)

Just stalling tactics. Your saff did the same error multiple times in a row with same person? No. Dama is problematic group. It obviously help people start casinos without proper funding and/or tips on how to cut corners and rip players because every new casino of the group rip and scam the exact same way, with same words, same everything. I had 4-5 dama in a row using the same e-interac verification stalling method to not pay, the odds?

Any support is just a paid liar there to bullshit everyone. You don't solve cases, you just make things happen when you cross the line and see the player is possibly going to move to next step. The dama complaints are the same everywhere all the time.

Shame on you and i suggest to all to avoid this casino and any dama casinos. They are all trying to scam 24/7 more than you can think. Even though this could apply to all casinos, dama really deserves the gold medal of scam.

Hi fredos386,

Do you have any issues with Abocasino? Please post your complaint here if you have any. 

Hello I would like to confirm that I have received the amount in my bank thank you guys 

Awesome. Thanks very much for letting us know. 

Hi,

I have a pending withdrawal of $4000 sincr 4th June. I always talk to the live chat and they all say the same of kindly wait. Like, what even are we waiting? Feels like stalling to me. 

Thanks

Melvin

Hi melvs123,

Please private message me your casino username and we'll notify the casino rep. 

Hi,

Got my 4000 today thanks MelissaN!

Next week my other 3000 as they have a 4000 a week withdrawal only. 

Melvin

Awesome. You are very welcome. Thanks for the update. 

Lately, N1 has been giving a tough time for withdrawal.  Please PM as I'm having a hard time with Kakadu.

Hi Omar,

This is the support topic for Abocasino and Kakadu casino. Are you referring here to N1 casino? 

Hi Melissa 

I have an account with Kakadu.  After verification and 8 rejected withdrawals they seem to keep rejecting my wirhdrawl.

This is unacceptable. 

No emails. 

Hi Omar Sahid,

Please private message me your casino username and we're going to notify the casino rep. 

@ Omar Sahid - created topics on LCB so he could post negative comments about this group of casinos. He even created his second account to do so. We consider this case closed since his comments were not genuine. 

Hello I finally recieved my payment from kakadu after about 30 days of waiting only to be shorted by approx $100. I cashed out $367 and was paid $287 to my bank and I provided a screenshot to chat of my bank and the payment and they said sorry nothing they can do.

So you guys charge $80 fee on $367 cashout?

As everyone knows I have been in the gaming industry for over 15 years and I have never been charged a 33% fee on cashout til this casino

I spoke to my bank and they told me the charge is $15 fee for internation bank transfers and I need to contact the casino to find out where the other $65 went

Hello JennJennca,

Please private message me your casino username and we'll notify the Casino Representative.

Hello i deposit 23.8 20€ with bonus and get freespins for my deposit i wager the money and make a cashout i had 200€ on my account they cancel my withdraw and i only had 50€ on my account before i withdraw i ask the support how much is the max cashout first they say there is no max cashout and then its 150 but i only get 50€ but in the bonus rules is standing that the max cashout is 150 from the freespins with deposit i write the support they only say me that the freespins is from no deposit bonus.. They added me the wrong freespins and now i dont get the 100€ 

Hi atti38,

Please private message me your casino username and we're going to notify the casino rep about your issue. 

Hi atti38,

We are still waiting for your account details. As soon as you send them to us we'll notify the casino rep.