24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hi Luckyduckydan,

We are sorry to hear you had an issue with your payout.

We will get in touch with the casino representative and advise you on this thread once we receive the feedback.

Much appreciated. 
 

if it would help to forward communications between their team and myself, I'm happy to send it your way. 

You're welcome, Luckyduckydan.

Feel free to send me via private message, thank you. Keep you posted if we receive any feedback.

Hi Luckyduckydan,

We've received feedback that the casino representative was OOO on Friday.

She is checking it now and will let us know once she has some information.

hello LCB

I've been waiting for my payment for 12 days without success in superior casino.. can anyone here help me with this please?

Thanks

Hello mari.tro, 

Please send us your casino username via private message and we will contact the Casino on your behalf. 

Hello Luckyduckydan,

We've got the response from the Casino stating that :

"According to the Terms and Conditions of Shazam Casino, the withdrawal limit per day is indeed $500, and the withdrawal limit per week is $2000. However, the Terms also state that the Casino reserves the right to divide the payments into installments. It has been confirmed upon the account verification that the player got acquainted and agreed to the company terms."

Their finance team has been notified about your case and they will try to speed up your withdrawal as much as possible. Please keep us updated and let us know if you need any further assistance.

my username is Serene555 for richpalms im trying to redeem my lcb 3$ chip

Hi Zellemamaflyazz, 

Have you used our link ("play now" or "claim" button) to log in/ register at Rich Palms Casino? 

These are the steps for claiming your $3 LCB Chip:

1. Use the link from LCB to log in/ register at Casino

2. Make a first-time deposit

3. Return to the LCB page to enter the Casino username on the claim form (pop-up window)

4. Click the 'Claim $3' button

HERE you may find the list of the casinos participating in our LCB Member Rewards Program and the video on how to claim the following chip.

Keep in mind you must be a first-time depositor through the LCB link in order to claim the $3 LCB Chip. 

Hope this was helpful. 

hello

I signed up on the LCB on the recommendation of some friends, they say that here I can get some help from the representative of lucky tiger casino and LCB team

I made a verification deposit at lucky tiger casino however access to the casino was blocked.. everything was sent correctly including my documentation, I'm afraid I have been a victim of fraud can anyone here help me with this please?

username:   parto9000

thank you

Hello marco.att,

For sure we can land a hand and mediate between you and the casino on resolving any issue that you may have. Thank you for providing your casino username, we will contact them on your behalf and inquire about your case. Please keep an eye on this thread for any updates. 

Dear Marco,

Thank you for addressing us with your query!
We were informed by the Finance Team of Lucky Tiger Casino that your gaming account has been successfully approved for requesting the payments.
Should you need any help, we highly recommend to get in touch with the Finance representative through email or contact their 24/7 support team.

Kind regards,
Lucky Tiger casino team

hello

I don't really like to make this type of complaint publicly, however it is very difficult to get a response directly from this casino.. 

I received an email asking to provide my bitcoin address however their email seems to be having problems and it is not possible to send a response , I think they should clean the  inbox

'''Recipient inbox full
Your message couldn't be delivered to [email protected]. Their inbox is full, or it's getting too much mail right now.'''

the final solution was to send an email to support and ask them to forward my email to the finance department.. however they never respond....It's very complicated and when we get in touch with the live chat they seem to want to get rid of you quickly or show very little interest in solving it problems..

Hello marco.att,

We've contacted the Casino representative and referred to your inquiry. Please keep an eye on this thread for any updates. 

Dear Marco,

Thank you for contacting us.

As the Finance department representative of Lucky Tiger informed us, your gaming account was approved for requesting withdrawals on July 29th and you have already requested the first payment.
Please be informed that your messages could not be delivered to the Finance email box due to the maintenance that took place recently. The matter has been sorted out, we apologize for the inconveniences caused. Please feel free to contact our Support team 24/7 too should you have any questions further on.

Kind regards,
Lucky Tiger casino team

hello  LCB team  !! 

I would like information about 888 tiger casino..my username is cisco8877

I need to talk to these guys but it seems that there is no life in this casino,I've been trying to contact the live chat,telephone and email for 6 days but it seems like there's no one there to answer on their side, I need to verify my account and withdraw my money..

is there anyone here who can help me with this??

thanks!! 

hello

could  please dismiss this complaint.. the problem has been resolved.

thanks

Can someone help me out, I recently posted a complaint about Shazam's bonus denial and the casinos rep with LCBs help reinstated my account and the denied bonus was credited. Now I have no access to my account but can log in still. What is going on? The casinos account manager claims one of my deposits was reversed, I supplied even the associated bank's transaction history because no credit Was applied as he claimed

Can someone help me out, I recently posted a complaint about Shazam's and lucky tigers  bonus denial and the casinos rep with LCBs help reinstated my account and the denied bonus was credited. Now I have no access to my account but can log in still. What is going on? The casinos account manager claims one of my deposits was reversed, I supplied even the associated bank's transaction history because no credit Was applied as he claimed

I have posted in Shazam as well but both accounts let me log in but no account access 

Hello Nautica85,

Please send us your casino usernames both for Shazam and Lucky Tiger via private message and we will contact the casino and inquire about what happened with your accounts. 

Hello Nautica85,

You haven't sent your casino usernames via private message. Have you managed to get in contact with the casino? Please let us know if you need any further assistance from us.

Hello tough_nut

I sent you a private message about 888tiger casino,  could you check it please?

thanks

Hello the.peacemaker,

Thank you for contacting us. We've contacted the casino representative and inquired about your case. We'll update you as soon as they respond.

I have been playing at lucky tiger for a year Now,Recently just won(the beginning of July)500$,and today is August 22nd,I Continually send and resend the forms they ask,at Both email addresses,their support And finance department,I Constantly get a delivery failures message,have called And chatted,they Keep saying the Same thing about my Banking form,I Have made sure its filled out Correctly and resending,Still get Same error message As they Will do Nothing,my money's just Sitting there After this us Resulved I will No longer be playing there,as I play at Many and Never had this issue,What is Actually going On?Very Upset!!!

Hello Melissair,

Not sure if this was the reason why you couldn't connect to the live support but sometimes it blocks when there is an overload of users trying to connect. Anyway, if you would like us to contact the casino representative on your behalf and inquire about your withdrawal status please send us your casino username via private message.

Hello the.peacemaker,

Thank you for updating us through PM that your issue is resolved now. Good luck and have fun

There is something aloof with deposits at Lucky Tiger; Ive had my deposits come up short from what is clearing being received into their crypto wallets. I use the same wallet to make deposits and I pay the fee separately from the send amount and im not having this issue at other casinos. I've reached out to live chat and gotten the line about how they do not charge fees for deposits...., while they were excellent to make sure i could pick up the "fee" as a reimbursement later I still feel like something isnt quite right. If whoever they are partnering with to process crypto deposit is charging a fee, that should be easy enough to state but this open ened " ... that the Casino doesn’t apply any fees to deposits/withdrawals; however, a bank or payment channel involved may apply a fee for processing a deposit/withdrawal." line narrows the fee down to their processor with crypto especially. I dont want to assume they are skimming deposits but it sure feels and looks that way. below you will see that I sent $27.30, they {or their "processor"} received the full amount, yet I was only credited $25.82.

@Dean Kody, it is stated in the casino T&C's that the casino itself doesn't apply any fees, which may not be the case with payment processors:

"The Casino doesn’t apply any fees to deposits/withdrawals; however, a bank or payment processor may apply a fee for processing a deposit/withdrawal. Customers maintain sole responsibility for all processing fees on deposits/withdrawals."

yes, that is what it says. however if their payment processor is charging fees they should be upfront about that, its reasonable that banks may apply fees however Im using crypto and im paying the network fees separately at the time im sending my deposit then i shouldn't be charged again when they credit my account. 2ndly why use a processor that charges fees when there are clearly the availability of processors that do not charge fees? I asked them to take my feedback about using a different processor and they said they couldn't. 

Understood, it's not the case with most casinos, but some of them are cooperating with payment processors that are applying their own fees. And it is stated in the casino T&C's that "payment processor may apply a fee for processing a deposit/withdrawal". 

I have been trying to cash out from Lucky Tiger Casino for over a month. I have submitted all documentation 9 times to all who have requested them at this casino. Sent to "support", "faxback", "Iris", "Brooke" many times to each and still nothing. Each time. They have an excuse. I have proof of the quality and times i have submitted to no avail.  They say they have all docs then ask again then say all is ok then ask again. I have submitted the exact same documents to several other casinos and they have been accepted the first time. Obviously this is a scam casino with delay tactics.  They owe me &1200 and they should ne shut down since they are not operating in good faith. Each person says just send one more time and it will be processed but obviously that is not correct. They are requesting i resubmit and at this point i refuse to send again. I just want what is due me and would love to get their Curasao license revoked and shut them down. They obviously are not legit like other casinos. 

Hello mendi,

If you would like us to contact the Casino Representative on your behalf and inquire about your case please send us your casino username via private message.

Hello mendi,

We haven't received your username thus far. Please let us know if your issue got resolved or please send your casino username via private message if you may need our further assistance.

I need help.  Rich Palms will not approve my account so I can withdraw my balance.  Please help (Casino ID: Proofreaders2K).

Hello PacerOne,

We will ping the Casino Representative, and when we get an answer we will provide you with the update. Keep us posted.

Dear PacerOne,

Thanks for your query!
As we have checked with the Finance department, your documents have been checked within the timeframes and they replied to you via email. We would kindly ask you to reply to that email sending the documents missing, so you will be able to withdraw.

Please also feel free to contact our Customer Support 24/7 to get an immediate assistance.

Kind regards,
Rich Palms Casino team

I have been going back and forth with lucky tiger support on constantly missing documents they say they haven't received yet but I have sent all that the have asked for everyday since the 9th of September..I heard back from finance department once saying missing documents so I send them all again and no Al I get is email has been rejected...my account has been confirmed by them since the 10th  but it's still in the not allowed to withdrawl need account confirmed I keep being told u will hear back from them in four business days and that day never comes

Hi Ccthorn,

Can you send us your Casino username via private message, so that we can contact Casino representative regarding your case?

Hi Ccthorn,

We are still waiting to provide us with your account username. Please PM me in order to contact Casino Representative about your issue.

I've sent in the documents.  I'm still not able to withdraw.

Hello PacerOne,

We will ping them again in order to resolve this case. Keep you posted.

Hello Ccthorn,

We need your account username to be able to help, so please PM me in order to get in touch with the Casino.

Dear Joseph,

Thank you for addressing your query to us.

As the Finance Team advised us, all the paperwork, provided by you has been successfully accepted. However, your account is still not verified. Please be kindly advised that the Payment Terms of the company state that after the first successful purchase, an identity verification procedure is required, during which the Customer has to confirm his / her personal details and certain payment details over the phone with the Rich Palms Casino customer service representative.

Please kindly contact the Customer Care to finalize the approval procedure and to move further with the withdrawal.

Kind regards,
Rich Palms casino team

I've had the phone call.  I still can't withdraw.

I have a screenshot of "Withdrawal not allowed"

Hi PacerOne,

May we know what documents are missing for verification to be completed?

The customer service rep told me all the documents were received and I was elgible to withdraw.  I just needed the ok from the finance department.

Hi PacerOne,

So just to clarify, your documents are verified, and now you are waiting the finance team to say yes about your payout, right?

Yes, that's correct.

Hey PacerOne,
 

That's okay. Hope that you will be paid as soon as possible. Please let us know when you receive your funds, so that we can mark this case as resolved.