24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Dear Christine,

Thank you for getting in touch!
We have contacted our Customer Care team, and it appears that every time they try to call you, it goes straight to the voicemail. Could you please change your phone settings so they can reach you?
Please also feel free to join the live chat 24/7 to get online assistance with that.

Kind regards,
Shazam Casino team

Dear Francisco,

Thank you for contacting us.

As we have checked, the Finance Team has never received any actual paperwork from you. Please kindly respond to the email they just sent you, attaching the documents.

Thank you!

Kind regards,
Shazam Casino team

My account has finally been verified today.

Thanks lcb, for all you do in helping us players.

Buggars

I hate to be a complainer, but I have done everything I needed to do, finally verified account and now I can't make a withdrawal and they're telling me it will take an additional 3-7 days before I can receive payment. 

Hello buggars,

Please note that their cashout processing time is from 2-7 business days. You can find that info on the Shazam Casino review page HERE.

That's fine, but they won't fix my account so I can withdraw my payment. This will only further delay it. I just want to make the withdrawal and wait until I'm paid.

Hello buggars,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello

the information that was passed to you is not true.. I have a registered of all emails and screenshots of chat conversations, I can post it here if you wish or send it by private ..

the first email was sent on February 17th and after that 4 more emails were sent 

the screenshot below shows the attendant confirming receipt of the documents 

Hello sampato700,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Christine,

Thanks for your request.

As we have checked, your account has been verified and approved for withdrawals, however, you did not request any payouts yet. Please kindly request it in Cashier at your account, so the Finance will start processing it. I was also advised that they will make an exception and do it faster for you.

In case you can't find where to request a withdrawal, please join the live chat with support 24/7.

Kind regards,
Shazam Casino team

Dear Francisco,

Thank you for your reply.

The Finance received the documents indeed and approved those within the time frames, sorry for any inconveniences that might have been caused!

Please be kindly notified that your Shazam account has been successfully approved for requesting withdrawals. Should you need any assistance, please contact 24/7 support team.

Kind regards,
Shazam Casino team
 

Hello

the problem was solved and my account verified.. 

I joined here at LCB on the recommendation of a friend..he told me that 90% of complaints made here were resolved and that the lcb team was extremely professional and dedicated to resolving all player and casino demands..today i can see why you guys are so popular here in brazil and in the rest of the world.. congratulations for the great work

Hello

having a casino representative here is very important...thanks for your help and attention .

We're glad that we could be of help sampato700. Thank you for your kind words!

I can finally withdraw now, that's great but not understanding why their terms says Bitcoin withdrawal max amount is $2000, I tried to withdraw $1915, and it won't allow me to withdraw but $500 in a 24 hr time frame? This sucks , I don't understand the rules of this casino against it's written policies. It's like they're making them up as they go?

Hello buggars,

The cashout limit for this group of casinos is $500 Daily/ $2,000 Weekly. They always had this cashout limit, nothing has been changed. You can also find this info on the review page HERE.

Okay, that's fine. It's now been 2 wks since I started this process of withdrawal and sending in documents, can you please ask when I will receive payment now? Thanks

Hello buggars,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi LCB,

Rich palms casino username is Dino10812345

It's been weeks since I submitted my documents for verification.

I made the min deposit, they said all documents have been verified and then asked for my BTC address which I provided, still cannot withdraw.

Please assist, thank you in advance.

Hello BeGavin02,

We've sent an email to the Casino Representative and asked her to check what's going on. Please keep an eye on this thread for updates.

Thank you Sydney much appreciated

Hi buggarstinem,

Please note that the Casino reserves up to 7 business days to approve the requested withdrawal. We’ve got the confirmation from the Finance department that the current request has been already approved.
Please let us know should you need any further information.

Kind regards,
Shazam Casino team

Hi Dino10812345,

Please be informed that your account has been approved for the future withdrawals and we see that you have already requested withdrawal. Please note that as per Terms & Conditions the Casino reserves the right to approve the request within up to 7 business days.

Kind regards,
Rich Palms Casino team

I received a $500 payment today

Thanks lcb

You're welcome buggars. Thanks for letting us know!

Hello 

Sazham casino

I've been waiting for a withdrawal since the 23rd of February 

this casino has disappointed me a lot.. after the problems with the account verification where they said they had not received the email with the documents... now I face another problem, this time about the withdrawal..Today completed 7 business days and I asked the agent if my payment would be processed today.. I was surprised when she said that she needed to verify my account and that my document had not been received...
i had to prove that my account was verified until finally she said she needed to wait until the end of the day for the finance department to approve my withdrawal.. however until now the withdrawal is still pending..

I've been struggling with this casino since the 17th of February 

Thanks LCB, yes I have requested my withdrawal now but hope to receive it soon. Nonetheless I appreciate the assistance. Stay blessed everyone.

Glad to hear that you received some of your winnings buggars. 

The verification process and withdrawal timeframes need to improve here. In a highly competitive market, customer satisfaction and retention is key.

Hello sampato700,

We've asked the Casino Representative to check what's going on with your withdrawal. Please keep an eye on this thread for updates.

This group of casino's are absurd. I mean yes some of the terms and conditions state withdrawals are processed between 2 to 7 days but Rich Palms just seem to do this to frustrate players and seems like they will payout at the very last minute.

Most reputable casinos payout as soon as they possibly can but this establishment has the worst verification process and longest withdrawal processing times I've ever seen.

Dear Francisco,

Thank you for addressing your query to us.
Please be kindly notified that your withdrawal for $125 was approved in full to the BTC wallet provided on March 4th (the 7th business day).

Kind regards,
Shazam Casino team

Hi,

Kindly advise what is the status of my withdrawal?

I fail to understand how a BTC withdrawal takes 7 days to approve. Is customer satisfaction and retention not important?

Hello BeGavin02,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello Bevan,

Thank you for addressing this query to us.
Please be kindly informed that the Terms and Conditions of Rich Palms Casino, to which you agreed upon verification, say that all the withdrawal requests are processed within 2-7 business days.
The Finance Department representative informed us that your current withdrawal has been already approved and sent to the Bitcoin wallet provided.

Kind regards,
Rich Palms Casino team

I haven't received anything as yet, it says withdrawal processed but nothing has reflected in my BTC wallet?

Please provide me with the transaction ID on blockchain.

Hello BeGavin02,

The Casino Representative has been notified. Keep you updated.

Payment received, thank you LCB and rich palms support.

@Rich palms casino just a suggestion, kindly try to improve the verification process and cashout timeframes.

Thanks

Hello BeGavin02,

Glad that we could help. Thanks for letting us know! 

hello

my username is '''trexaza88''.. 

I'm having a terrible difficulty with 24vip casino support..Yesterday I tried hours and hours to talk to support without success... I need to make a withdrawal, however the live service does not respond and neither does the emails, I don't even know where I have to send my document because they just theys don't respond....
I want to know where I have to send my document and what are the withdrawal procedures..the site does not say anything about this. 

as I can't talk to 24vip casino I would like to have help from the representative here please.. 

thank you

Hello o_alquimista, 

The Casino Representative has been notified. 

Hi trexaza88,

I'm extremely sorry for any inconvenience caused over the Live chat, most likely there was some maintenance time, therefore they didn't see any chats coming on your end.
Having addressed the query to the Casino Finance team, I've got confirmation that the account has been approved for the future withdrawals.
You are welcome to request the winnings through Bitcoins.
Please let me know if you have any further questions.

Kind regards,
24VIP Casino team

Hello SuperiorShareGroup..

I requested a withdrawal on the last 13th ie the day of your last reply here in LCB and  I would like to leave a comment

the support of this casino is kind of complicated, they don't answer the live chat and they take an average of 3 days to answer emails... the casino is not bad however it needs to evolve a lot in terms of support and withdrawal time... I have the live chat open while I work and at this moment it has completed 2 hours of waiting..probably will not respond because they rarely respond..

regarding the withdrawal, I made a request on the 13/05th, today is the 23/05th and it's still pending.. I think most customers don't like to wait that long and this can be considered a negative point..

I would like to be paid if that is possible...

Hello o_alquimista,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello Everyone!!

Darn, these guys 888tiger casino seem to be a problem... they asked me to contact them to verify my account however don't answer the phone or live help...  Isn't this something very strange?? 

Hello IronMan$$,

If you want us to get in touch with the Casino Representative, please private message me your casino username.

Hello IronMan$$,

Thanks for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear o_alquimista,

Thanks for getting back with your case!

The Finance team advised us that your payment has already been sent within the timeframes, please let us know if case you did not manage to find the transaction. Please also feel free to contact our Support team 24/7.

Kind regards,
24VIP Casino team

Dear IronMan$$,

Thanks for your query!
We have asked our Support team to call you back and just received a feedback that your account has been verified over the phone. We apologize for such a long reply! Please feel free to contact the Live chat 24/7, there should be no problems further on.

Kind regards,
888Tiger Casino team

I made a $200 deposit on 21 May 2022.  In a few weeks, I ran that up to $1300 for a net win of $1,100

I started the withdrawal verification process on 24 May.  This was needlessly complicated, but we figured it all out by 9 June... and then really figured out on 16 June.  

I then tried to do a $500 withdrawal on 17 June. This was paid out on 27 June, but was paid short for $300.

I requested a second payout of $500 the next day (28 June).  Today (7 July), I received another short payout, this time for $200.

The terms of the payback are not as advertised.   They advertise $500/day and $2,000/week.  I have waited for a total of 20 days and have so far received $500 paid out via Bitcoin.

I do not play with bonuses and have not been subject to any play through requirements or holds based on such.  This was a straight win.  At no point has anyone at shazam raised this as a concern and the fact that payments are being made would corroborate that.

shazam account name the same as mine here:  luckyduckydan. 

Happy to take any help I can get in seeing the accounting settled to regain trust in this provider.

thanks in advance