24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hello.

this process is very long..the same day I received your reply I requested a withdrawal and likewise it is another very long process ...

I'm still waiting for the payment to be processed.

Thank you 

Hello

Username: camtapa33

Please, it would be possible to check the status of my withdrawal in 888tiger casino??..it has been many days since I made the request...

I requested the withdrawal on the 16th of this month and today is the 24th

Thank you 

Hello Noronja66,

Please note that the cash out will take 2-7 business days to be processed at 888 Tiger Casino, so according to the casino's cashout times, you should receive your payment tomorrow or on Thursday. We've asked the Casino Representative to check when you should receive your payment. Please keep an eye on this thread for updates.

Hello Jorge,

Thank you for addressing this query to us.
Please be kindly informed that the Terms and Conditions of 888Tiger Casino say that all the withdrawal requests are processed within 2-7 business days.
The Finance Department representative informed us that your current withdrawal will be approved on the 5th business day as per the request.

Kind regards,
888Tiger Casino

Hello, 

I recently opened an account at Lucky Tiger based on the reviews on this site.  I sent the required documentation and quite a bit more than required to verify my account four days ago.  I did not get any response until today.  The response I got was that you needed a "better quality" copy of my ID in color.  I had already submitted two high resolution color photographs of my ID.  At your request I did just send multiple new pictures, but I can't imagine why the photographs I already sent were not sufficient.  It shouldn't take another four days for my account to be verified for withdrawal, considering I went above and beyond your requirements with my first email.  Can you please assist?  My username is Khartcasino.  

thanks! 

Kristin 

I also have a second question about the $500 daily withdrawal limit.  If it takes 7 days to process, is it really possible to even request the full $2000 weekly withdrawal limit?  Do I have to request $500 per withdrawal, or can I put in a withdrawal request of $2000 and you will divide it into four $500 payments prior to sending payment? 

Hello Khart1313,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Dear Kristin,

Thank you for contacting us.
As we were informed by the Finance Department representative of Lucky Tiger Casino, your account has been approved.
Please be advised that according to the Terms and Conditions of Lucky Tiger, the daily cash out limit is $500 and weekly limit is $2000. It is possible to submit $500 daily up to 2000 weekly (meaning you can submit request day by day until you reach the weekly limit), and all of the requests will be processed within the established time frames.

Kind regards,
Lucky Tiger Casino team

Perfect!  Thanks for your help!   I didn't realize you allowed multiple pending withdrawals.  That's helpful!  

Howdy Reps,

I would like to get in touch with someone regarding an issue at Shazam Casino. The deal is I spun the reels once, while playing with a bonus, over the allowed max bet so I really need to know how to proceed.

I did stop immediately after that one spin and don't think I should play on until I find out what will happen.

Looking forward to hearing from you,

John (ginkobaluba @ Shazam)

Hello gooober,

We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Dear John,

Thank you for addressing us with this matter.

The Finance Department representative of Shazam Casino checked the gaming history, and indeed there were three $25 bets placed.

Please be kindly informed that, since the Casino terms have been violated, there are only two ways out available. The first one presupposes re-setting the gaming balance to the initial amount of the deposit ($46.32) plus the bonus (code: ABRACADABRA) ($127.38).

The second option lies in contacting the software provider in order to remove the bets results of those three bets and to return the balance to the point in wagering, at which you were before the $25 bets were made.

Please feel free to contact our support team 24/7 and keep in touch with them regarding this matter.

Kind regards,
Shazam Casino team

Howdy Shazam Support,

Thinking I would have more luck contacting Elvis than anyone at RTG, I went ahead and spoke to the shift manager at Shazam. She could not offer any help, even when I suggested resetting the play to zero and starting play all over again.

Oh well, chalking that up to my misclick and placing it in the horror pile marked $2000 lost.

Thanks for the assistance, John

Hello gooober,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear John,

Thank you for getting in touch!
We are really sorry to hear that. We would love to see you happy as our customer, and please be kindly informed that Shazam Casino granted your account with a nice cashback bonus, so that you have one more chance to win. Please do not forget to check out the promo terms before the play.

Kind regards,
Shazam Casino team

Hello!  Back again asking for help with the ridiculously drawn out verification process at Lucky Tiger.  I have a pending withdrawal, but I keep getting emails about a week apart asking me the same question.  I have answered this question multiple times, then a week later they ask again.  They are asking me if my bank account is "regular or secure."  I have explained to them multiple times that this terminology means nothing when it comes to US bank accounts, and that my account is a standard US checking account.  They will not elaborate on what they mean or what it is they are asking, and this terminology means nothing to me.  Can anyone help enlighten me on what it is they want here, and whether this round and round and round is further delaying the already painfully slow withdrawal?  

Hello Khart1313,

We've asked the Casino Representative to check what's going on. Please keep an eye on this thread for updates.

Dear Kristin,

Thank you for addressing your query to us.

Please be kindly informed that the Finance Team asked for the specific information about the bank account as per the processor`s request. Right after all the mandatory details were confirmed on December 2nd, your gaming account was approved and, as we can see, you have already submitted two payment requests. Please be assured that both of your withdrawals will be processed in a timely manner.

Kind regards,
Lucky Tiger Casino team

Thanks for your response.  However, these withdrawals have been pending since Dec 2 and Dec 3.  Today is the 7th business day (11th calendar day) for the first one, and still no movement.  I definitely wouldn't consider this being paid in a "timely manner."  Can you please give me an idea of when I can expect these withdrawals to finally be paid?  The jackpot win was on November 25 and it has taken this long to even have the casino look at the withdrawal.  You got lucky and I played down most of the balance because of these stall tactics, but I will be waiting for the pending withdrawals.  Your chat service completely refuses to answer directly about when I can expect the withdrawal to take place.  Can you please give me a direct answer on when I can expect this payout to take place? 

an update for the group.  I just received an email saying a withdrawal has been sent to my Bitcoin address.  I had requested a credit card payout on the first of 2 withdrawals, only because I wanted to see the processing speed on credit cards.  But I'm fine with a BTC payout if it means I finally receive the withdrawal!  I will let you know if/when it hits my wallet.  This was an incredibly long process, so other players should deposit at Lucky Tiger with that in mind.  I should have stopped playing and cashed out the entire amount, but honestly started feeling like I would never see any of it anyway.  And I personally think that's the whole idea.  Lol.  

I will be incredibly happy if I get both withdrawals after all this!  I don't understand why any casino would play such games with payouts when their competitors do instant withdrawals.  It would certainly increase how often I would be willing to deposit with them if I know I could withdraw my weekly limit with 48-72 hours, which seems to be standard.  I would personally rather have smaller bonuses and fast/reliable payouts.  I will say that it does appear they met their terms and conditions to the letter, once I was able to get verified.  Although they did not honor my selected withdrawal method, but I'm ok with that (other players may not be).  

Hello Khart1313,

Thanks for the update! Please let us know if you received your payments.

Hello there , I am trying to submit a withdrawal request at 888Tiger casino, I sent documents already and today I made a deposit and complete my wager requirements , I sent a completed fax form to 888Tiger support email (for withdrawing funds to bitcoin),
but when I try to withdraw funds, I still get an error(as shown in attachment) I will be grateful for any help , because the chat-operators were not available

Hello Franssonluck,

Could you please private message me your casino username and we'll get in touch with the Casino Representative.

Hello Franssonluck,

Thank you for providing us with your casino username. We've sent an email to the Casino Representative. Please keep an eye on this thread for updates.

Hi Franssonluck,

Thank you for contacting us!
Please be kindly notified that your 888Tiger account has just been approved for requesting withdrawals. Now, you can make a request in Cashier.
Please feel free to contact us should you need any further assistance.

Kind regards,
888Tiger Casino team

well , unlucky for me , they probably reject my withdrawal

They returned me 25 euros of the deposit, and luckily for me now I have ordered a new withdrawal of funds , I hope that at least this time it will be processed without any problems, because this time I played table games with my own funds without any bonuses etc

Hello Franssonluck,

Thanks for letting us know! Please keep us updated on this.

Greetings , i tried to call tool free number 888tiger , but it looks like today they are not answering and the chat is not available yet. I made a deposit to verify the account and request a withdrawal, if it is not difficult to pass this information to the representative

Hi StephenBet,

Please private message me your casino username. We're going to notify the casino rep. 

Hi StephenBet,

We received your account details and notified the casino rep. Keep you posted. 

Hello StephenBet,

Thanks for your request!
Unfortunately, there was a planned maintenance at Rival software when you tired to reach us. Our support team tried to call you yesterday and they will do today. Could you please check your email box too?

Please keep in touch with them or feel free to join the Live chat now.

Kind regards,
888Tiger Casino team

I have already talked with support by phone, verified the account, but when withdrawing it gives an error (by the way, when I made a deposit of $ 25, it was counted as 24.76, I hope this will not be a problem) , it would be great if you fix this withdrawal error

Hello StephenBet,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear StephenBet,

Thanks for your request!
As we have checked, your account has not been validated for withdrawals yet. Please note that some documents need to be submitted prior to requesting payouts.

Please kindly keep in touch with Customer Support, and they will let you know which documents are missing.

Kind regards,
888Tiger Casino team

Hello

I would like to ask the ""Rich palms casino"" to process my requested payment on 01/26/2022

7 business days have expired and my withdrawal is still pending..

""Tenaculo99""   is my username 

Thank you 

Hello Brunamor,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Brunamor,

Thanks for your request!

Please note that it takes up to 7 business days for the withdrawal request to be processed. I was advised by the Finance department that yours was requested on January, 27th, and it should be approved today within the time frames.

Should you have any questions, please feel free to contact our Support team 24/7.

Kind regards,
Rich Palms Casino team

Howdy RICH PALMS CASINO

I'm still missing a withdrawal from almost a year ago, perhaps it's time you look into it.

I'll await your response before I post screenshots from the whole debacle.

Cheers, John   account name GINKOBALUBA

Hello gooober,

We've sent an email to the Casino Representative and asked her to look into this. Please keep an eye on this thread for updates.

Dear John,

Thank you for addressing us with this query.
We were advised by the Finance Department representative of Rich Palms that your payments that constitute $300 were processed to the bank account on March 22nd.
Please kindly submit the bank statement to the Finance Team, so that they assist you with the matter and help to locate the transaction.

Kind regards,
Rich Palms Casino team

i played at lucky tiger and won 1300. due to only being able to win a certain amount times my deposit only  1100 was eligible for withdrawal. i immediately stopped playing and on December 20th put in for a withdrawal. i asked a rep what was needed for verification and sent in all the required documents. I waited after a week they told me i was missing documents. i checked and had already sent in what they were asking for. the rep on the  phone said id have to email the finance department. i sent in what they were asking for. they said something else was missing. they kept doing this. every time id send something they would say it can take up to 4 days for the finance department to review, i would ask to speak to someone in that dept and they would tell me they only communicate by email. so then they said i need my bank account info on the withdrawal form. on the withdrawal form it says either bank account or wallet.i filled it out anyway and after 4 more days they said they would review it to see if it was approved. so finally they tell me my request got approved and payment would be made in 7-8 business days. so after waiting i called up and said i would be informed by the dept of their answer. I knew right then they were going to screw me. after a few days i received an email saying i violated the terms of the bonus i said no i didn't.. if anything their software glitched . they sent  me a hand history and out of hundreds of spins in the middle There  2 bets all 1 2 and 3 dollars and then those 2 and it went back down. the bets had no effect but they don't care they were looking for a reason. if that was really the case why did they approve it and why run me around for a month

Hello jk2683,

Could you please private message me your casino username and we'll ask the Casino Representative to look into this.

Tomorrow will be a week since I played at Shazam casino and my documents haven't been verified so I can make a withdrawal. I have $2000 sitting in my account and I want to withdraw it, can you please help. My casino is is buggarstine

Hello buggars,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Christine,

Thank you for informing us about the matter.

As the Finance Team advised us, all the paperwork, provided by you, has been successfully accepted. However, your account is still not verified. Please be kindly advised that the Terms and Conditions of the company state that after the first successful purchase, an identity verification procedure is required, during which the Customer has to confirm his/her personal details and certain payment details over the phone with Shazam Casino customer service representative.
Please kindly contact Shazam Customer Care to finalize the approval procedure and to move further with the withdrawals.

Kind regards,
Shazam Casino team

I notified your customer care team and they've said they contact me today, and they haven't. I called them via phone and they said in a couple of minutes, still no phone calls. I can't very well verify my account if they just keep promising to call and never act on it.

hello

my username is  ( colato444 )
i'm having problems with SAZHAM casino.. i sent some emails with my documents to [email protected] but they say they haven't received any emails.. attendant doesn't answer.. he asks my username and then doesn't answer anything else.. i would like to know what's going on..,  they don't seem to want me to withdraw my money...

Hello buggars,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello sampato700,

We've asked the Casino Representative to check what's going on. Please keep an eye on this thread for updates.