24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hello Everton,

The Casino Representative posted the following message in this thread on 15th January:

"Hi Everton,

Thank you for contacting us! We have reached the Finance Department of Lucky Tiger Casino and were informed that your account has been successfully approved for requesting withdrawals. They have been waiting for all the documentation to be submitted, but you're welcome to request the winnings now.

Best regards,
Lucky Tiger team"

We've asked the Casino Representative what's going on with your withdrawal now and when it should be in your account.

Please keep an eye on this thread for updates.

Dear Everton,

Thanks for your query! Such a delay, unfortunately, was caused by the lack of documents submitted for the withdrawal from the very beginning. Now your account is fully approved, and you won't need to verify it again. You'll be able to request the withdrawal anytime and get it approved in up to 7 business days according to the terms.

Your withdrawal will be processed faster though - it will be done tomorrow as I've checked, on the 4th business day since you requested it. We hope you receive it very soon!

Best regards,
Lucky Tiger team

Hi Everton,

We have contacted the Finance Department again and were informed that your withdrawal request had been successfully approved and sent to the BTC wallet provided.

Please let us know if there is anything else we can help you with.

Best regards,
Lucky Tiger team

So I've sent in my account validation paperwork and haven't heard anything back. Could you please contact Lucky Tiger Casino and see what is happeningso I can make a withdrawal from my winnings. 

Thank you so much,

Paul Jarvis

Username: JARVISPA12

Hello Paul Jarvis.

The Casino Representative has been notified. Please keep an eye on this thread for updates.

So i'm not a huge fan of many rtg games and rarely play at rtg exclusive casinos. However when I do I always make sure they have 1 of the few rtg games I really enjoy playing. For some reason of course it seems to be 1 that several casinos do not carry. I checked Rich Palms welcome page before depositing and it was there. Yet after depositing I have checked the browser "non" plug in, mobile and download version and can't find Wu Zetian on any platform. Am I just missing it or something? It's one of the reasons I chose here to play as the other casino I was looking at did not claim to have it on their site anywhere.

How can they advertise games they don't carry? Unfair!

Hello Tony Wells,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Paul,

Thank you for reaching us.
We have contacted the Finance Department of Lucky Tiger in regards to the matter you addressed us with.
Please kindly note that some of the documents, required for setting up the account for withdrawals, are still missing. Please submit them in order to be able to request a payment.

Best regards,
Lucky Tiger team

Hello Tony,

Thanks you for contacting us with the matter! 

The game 'Wu Zetian' ia available now. It appeared to be the matter with RTG provider. Everything has been fixed, and you're welcome to play your favourite game!

Please also let me know your username in private messages, so I'll ask our Support team to add some bonus to your account for the inconveniences.

Thanks for your understanding!

Best regards,
Rich Palms team

Hello there,

Username in the casino: mazziccas

Lucky Tiger Casino is stalling my verification. I sent my ID on the 11 of April and I was told on chat they will need 2/3 days in order to verify my account, nothing more was needed since I deposit with BTC. Today I contacted live support and the live support told me that my account was verified but in order to withdraw I would need to send additional documents, actually the card verification form is useless since I deposit with BTC and on the chat, she told me again it wasn't needed (have a chat transcript).

I would like to ask you to help me to withdraw my winnings, after 7 lost deposits this is the only time I get something back,  as a side note I am a fully verified player on their sister casino also.

Thanks

I have had bad experiences with all these caainos. Hope they would of gave me a second chance as i was new to online caaino and was abusing the bonus. Tried talking to their management and start new again as now the rules is more understanding by now.

Hello mazzica,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Andrea,

We have contacted the Finance Department of Lucky Tiger Casino in regards to your query. Please be notified that your gaming account has been approved for requesting withdrawals.

Best regards,
Lucky Tiger team

Hi there,

yes, I confirm my account is now verified and I was able to make the first withdraw.

Thanks for the support.

Best regards,

A.

Hello mazzica,

We're glad to hear that. Thanks for letting us know!

Hello I'm trying to make a withdrawal in 24vip casino but the cashier is locked. Can you help me with this please? My Casino username is: zarpu38 Thank you

Hello valerio34,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Dear Valerio,

Thank you for informing us about the matter.
We have reached the Finance Department of 24VIP Casino, and were advised that your account has been approved. Now you are welcome to submit a withdrawal request.

Best regards,
24VIP Casino team

Hello...Thanks for the answer 

I have already made the withdrawal request, I will wait for the payment to be processed.

Have a great Tuesday

hello ..

my withdrawal has not yet been processed, could you please check?

today completed 5 days

Thanks

Hello valerio34,

We've sent them a reminder email. Keep you posted.

Hi Valerio,

Thank you for contacting us.

We were advised by the Finance Department representative of 24VIP Casino that according to their Terms and Conditions, it takes up to seven business days for the withdrawal request to be approved.

Should you need a more detailed explanation on withdrawal procedure, we highly recommend to get in touch with the Finance representative through email or contact their 24/7 support team.

Best regards,
24VIP Casino team

Hello

It's true ... sorry for not reading the terms ..

I will wait until Friday to complete the 7 days

Thank you

Hello

I requested my withdrawal on April 20

Today is completing 7 business days and my withdrawal has not yet been processed ... starting tomorrow it will be considered a delay, could you check this please ???

I appreciate your help.

Thanks

Hello valerio34,

We've sent an email to the Casino Representative. Keep an eye on this thread for updates.

Hello Valerio,

Thank you for addressing us with this matter.
We contacted the Finance Department of 24VIP Casino, and were advised that your withdrawal request has been successfully approved.

Kind regards,
24VIP Casino team

Hello

I received my payment today on the last day of the allotted time ... however the deadline has been met

Thank you

 We're glad to hear that. Thanks for letting us know valerio34!

Hello there,

Username in the casino: mazziccas

Rich Palms Casino is stalling my verification. I sent the documents 2 times . Today I contacted live support and the live support told me that my account was verified but in order to withdraw I would need to send additional documents, actually the card verification form is useless since I deposit with BTC and on the chat, she told me again it wasn't needed (have a chat transcript). (Same story with Lucky Tiger)

Let me add that it is really frustrating and time-consuming to play with this group of casinos.

I would like to ask you to help me to withdraw my winnings, I am fully verified on their sister casino also so they pretty much know everything.

Thanks in advance

Hello mazzica,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi Andrea,

Thank you for informing us about this matter.
We were advised by the Finance Department of Rich Palms Casino that you have submitted all the mandatory documents for withdrawal, and your account has been approved.

Kind regards,
Rich Palms Casino team

Good evening everyone!

I would like to tell you how was my experience in this group of casinos and thus request that a complaint be made for something absurd that happened to me.

I started the verification process at Superior Casino on 03/25/2021, I waited until 04/07/2021 to get my account approved. a very long verification time, I started to get worried.

a deposit of 25 USD was requested so that I could make my withdrawal, I made the deposit on 4/1/2021, and I believe that on the same day I made the withdrawal of the 100 USD that I won using the LCB bonus, thus remaining 25 USD so that I could play in my casino account, I decided to risk my 25 dollars (note that 25 dollars did not have any bonus linked to it taking into account that my bonus balance had already been withdrawn)

I know that in short I was able to reach the minimum amount required for withdrawal in the case of 100 USD, to my surprise one of the agents of the Superior Casino finance company deducted 75 dollars from my account.

it is worth mentioning that I won those 75 dollars with my money that I deposited and that I had no association with any bonus!

I ask that the representatives of the casino speak up and that they want to resolve in a simple and direct way, as I always read the terms of each casino and follow them to the letter.

Att. Gabriel     Login: gabrielrosas

Hello gabrielrosas,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hello there, yes I confirm that - many thanks.

Best regards

Mazzica

Dear Gabriel,

Thank you for contacting us in regards to the matter.
We addressed the Finance Department of Superior Casino with your query, and were informed that a verification deposit of the minimum amount of $25 was indeed required in order to be able to withdraw. However, please note that that deposit was attached to the $50 no deposit bonus and allowed you to cash out $125 in total. You chose to request only $100 and to leave $25 on the balance to play. The amount won with that $25 couldn`t be withdrawn, since the purchase was made to cash out the winnings from the no deposit bonus, and therefore it had the maximum cashout attached. Accordingly, the amount gained on top of the maximum cashout was deducted.

Kind regards,
Superior Casino team

my deposit was not attached to any deposit, so much so that I requested my withdrawal for $ 100 and my deposit was $ 25, so the earnings from my deposit have nothing to do with the bonus donated by LCB understand. In your terms that says they would be deducted, I’ve already read and re-read your terms

Hello Gabriel,

Thank you for your reply.
Please be kindly informed that it would be impossible to withdraw the winnings from a no deposit coupon without an activation deposit.
In case a customer wants to withdraw the money won from a free trial promo, it is a must to place a deposit, which will be in any case attached to that bonus.
If a client would like to use their first deposit separately from a free promo or with a match bonus on top, they need to inform the Customer Care, so that the agent deducts the winnings from that free bonus.

Kind regards,
Superior Casino team

As already mentioned, the amount won with the free bonus had already been withdrawn expensive. now if you guys don’t want to pay what the players earn with the money from their deposit, all right… I understand… but I suggest that you change your Terms and Conditions, because none of that you’re telling me is there.

Hello gabrielrosas,

We've requested the evidence from the Casino Representative. Keep you posted.

they have no way to show evidence ... because everything I said is in my account history. the least they have to do is replace the money they have withdrawn from my account.

Hello gabrielrosas,

The Casino Representative said that they would provide us with the evidence. We're still waiting for this. We'll keep you updated.

Let's wait!

Hello gabrielrosas,

We've received the evidence from the casino and we have to agree with the casino in this case.

Please be kindly informed that as it is stated in the Casino Promotion Terms and Conditions:

"The first deposit can be used to withdraw a no deposit coupon or to claim a match bonus. In case the deposit is placed in order to get the winnings from the no deposit coupon code, it is restricted to max cash out of the bonus used."

Accordingly, the additional funds gained from the $25 deposit couldn`t be withdrawn and were deducted from the balance after withdrawal approval.

they changed the terms, very smart ...

Hello

Could you please ask the 888tiger casino representatives to credit my deposit to my account? It's been more than 3 hours since my transaction bitcoin was confirmed on the network, however the deposit did not appear in my account...

you can locate mine account through this username: '''  sortevem '''

thank you

Hello santana2021,

The Casino Representative has been notified. Please keep an eye on this thread for updates.

is it possible for a casino to allow a deposit confirmed not to reach a customer's account for almost 9 hours??

'''''Dear Ricardo,

Thank you for your email. We can see that your deposit reached our wallet but it is still processing. Sorry for the inconvenience, but sometimes such a delay can happen. No worries, as soon as your deposit goes through it will be added to your account.'''''

my dear 888tiger casino representative

is starting to be a very worrying thing...is completing 24 hours and my deposit has not yet been credited.....this is an unacceptable fact.

Hello santana2021,

We still haven't received a reply from the Casino Representative. We've sent them a reminder email.