24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hi Melissa,

Due to the holidays, we have been understaffed in many departments. We are ready to go full throttle again starting January 2nd. We will also begin processing BTC withdrawals on this date. 

Thank you for your patience with this matter. 

24VIP Management

Hi Melissa Santos,

We're happy to inform you that your withdrawal has been paid.

Happy New Year!

24VIP Management

General Bitcoin Update

During the last weeks of 2018, our Bitcoin processor went offline unexpectedly. We have been working around the clock to enable a new solution for Bitcoin deposits and withdrawals. 

We expect to finish integrating the new solution in the start of 2019. 

In the meantime, we will be processing manual Bitcoin withdrawals. For information on how to request a manual BTC withdrawal, please contact us via e-mail or Live Chat. 

Thank you for your understanding and Happy New Year!

Hello there,

888tiger is stalling the following payments:

205353230335282 452.00 NETELLER REST PROCESSING Apr 17, 04:06:59 PM
205353207412228 500.00 NETELLER REST PROCESSING Apr 13, 10:08:29 AM

My account is fully verified.
I inquired several times either by email and chat to only get the same copy & paste reply:

"all withdrawals take WITHIN 2-7 business days"

which are never 2 but always more the 7...

username for the casino is mazzica.

Please help me to get the payment.

Warm regards

Hello mazzica,

We've sent an email to the Casino Representative to check what's going on with your payments. Keep you posted.

Hi mazzica,

Your withdrawals have been paid. We apologize for this unusual delay. It was related to a delayed Neteller funding wire. 

We wish you further success at our site(s)!

Best regards,

888Tiger Management

Payment received, many thanks.

Best regards

hi superior casino team,

my account has verified on yesterday, then automaticaly i did make cashout, when i decide to make deposit is a cashout will be process by instant ( i read on superior casino review ), but i didnt receive payment until this minute, anyone can help me..thanks

Hello Pharidodot,

We've notifed the Casino Representative about your inquiry. Please keep an eye on this thread for the updates.

ok bro, thanks.. i will waiting for it..

Hello Everyone,

My name is Emma and I'm casino representative for Superior Share Affiliate Program. 

Please, feel free to contact me if you have any questions or concerns.

Also keep in mind that our Customer Support Team is available 24/7, so you may contact them as well.

Best Regards,

Emma Berg

Affiliate Manager with Superior Share

Welcome to LCB forum Emma! Thank you for being available to assist our members! 

Hi Emma  Welcome, glad to have you! 

Hello Emma and welcome to LCB forum, great to have you with us!

Hello Pharidodot,

Thanks for your message. 

Please, be informed that after veryfying your identity and your account for the first withdrawal, a cash out will take between 2 and 7 days to be proceed. Keep in mind that our Finance department requires some time to arrange the withdrawal request, so you'll receive your payment by November 15, 2019 the latest. 

Please, check our T&C, you'll find all the information there as well.

Best Regards,

Superior Share Management

hi bro, thanks for coming,

well, what can i say? rules are rules, ok i'll take it, but it will better when i got payment earlier, thats all.

thanks.

Hello Pharidodot,

Sure, we will do our best to proceed with your payment ASAP.

Have a great day!

Best Regards,

Superior Share Management

I like this casino. There games are fair and they pay quick. I like there no deposit bonus for u can try there games at no risk. There customer service is very polite as well.

Hello Prince Bhasin,

Thanks for such a warm feedback. It's a pleasure to hear that 

Best Regards,

Superior Share Management

hi superior, what is the latest information regarding my withdrawal? can I get a slightly faster payment, please feedback

thanks,

hi superior, hi guys

today i get my winning, the money has been succesfull transfered to my wallet, thanks all the people here, lcb, casino rep, youre amazing, thanks a lot ..good luck...

Hello Pharidodot,

Yes, the withdrawal was succesfully processed today. Thank you for the patience and have a great day!

Best Regards,

Superior Share Management

Hello all, I first registered with Superior Casino on Oct 27 and I've been trying unsuccessfully to have them setup my banking info for wire transfer withdrawal since Nov 3.  I feel like customer support has been giving me the run around and making up excuses to not make any withdrawal an option for me.  They were so quick to take my deposit, but a month and a half later here I am unable to make any withdrawals.  I've sent the finance dept everything that they've asked of me, including large color copies of my Drivers License, Credit Card, Water utility bill, withdrawal app with my bank acct info, and fully completed and signed authorization form.  I don't know what else they could possibly require from me.  Maybe a blood sample?  My first born child?  They tried to tell me that my copies were not clear enough even though they were scanned on a color printer and blown up to 150% size. They can literally be read from accross the room.  My last 2 emails to customer service have gone unanswered.  I feel like something very shady is going on with this casino and I won't be going away quietly until a representative is able to assist me and is able to offer a withdrawal option to me.   If anyone has any suggestions, I'm all ears.  Thanks in advance!

havatampa74

Hello havatampa74,

We've notified the casino and asked them to post a reply regarding your complaint in this thread. Please keep an eye on this thread for the updates.

Hello Havatampa74,

Usually it takes 3-4 business for customer support to reply regarding the documents, so don't worry about it.

Please, be informed that your documents were accepted and your withdrawals are approved .

Best Regards,

Superior Share Management

24VIP CASINO IS GIVING ME A RUN AROUND ON MY CASH-OUT. ITS BEEN 2 WEEKS, LAST WEEK I SUBMITTED MY LAST DOCUMENT, TODAY IS EXACTLY THE 4TH DAY SINCE, NOW THEY TELL ME TO RESEND THE DOCUMENT AGAIN.

Hello chuolee80,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative to check what's going on.

888 TIGERS CASINO and 24VIP CASINO, are very disappointing in terms of cashout time. i have filed for cashout for over 3 weeks now, and everytime i submit what they ask, it will take a week before they will demand another.  So be careful, expectations could become frustrations.

i carry the same username in the casinos

Hello chuolee80,

We've sent an email to the Casino Representative regarding your withdrawal issues. We'll keep you updated.

Hello chuolee80,

Please, accept our apologies for keeping you waiting. Your account has been approved for the future withdrawals, so you can request the payment now.

Best Regards,

Superior Share Management

THANK YOU!

Hello chuolee80,

You are always welcome!

Best Regards,

Superior Share Management 

Hi, I had submitted my verification documents (I originally sent in my Department of Motor Vehicles registration form in lieu of a utility bill since I do not receive a utility bill - I rent a room at a residence) to the Superior Casino finance department 9 days ago. Yesterday, I asked why my verification documents  weren't approved and I was asked to re-submit my utility bill (which I had never submitted). I then asked by e-mail (to the finance department) if there were any documents I could submit in lieu of a utility bill since I do not receive a utility bill (I rent a room at a residence) and never received a reply. So I called their customer service phone number and I was told by the support person (customer support person, not the finance department manager) that the DMV renewal document I had submitted would probably be fine and that it would be helpful if I sent in medical/prescription documents that have proof of residence noting that the finance department would have the final say in the matter, so I sent these along as well. I have yet to receive a response from the finance department to my questions. My account will not be setup to withdraw my winnings until these documents are approved. Sydney please note that my username at Superior casino is the same as it is at Primaplay.

thanks.

Wedgehead

Hello wedgehead,

We've sent an email to the Casino Representative to check what's going on. Please keep an eye on this thread for the updates.

Thanks Syndey I appreciate it.

Hello wedgehead,

Could you please send me the email address you've registered with at Superior Casino. The Casino Representative can't find the account under the username you've provided us with.

Thank you.

Sure Sydney, I've PMed you my registered Superior Casino e-mail.

Best, Wedgehead.

Hello wedgehead,

Thank you. We've sent it to the Casino Representative. Keep you posted.

Hello Wedgehead,

We've passed your request to our finance department and we will get back to you with the updates as soon as possible.

Regards,

Superior Share Team

Thanks Sydney and Superior Share Team.

Hi Sydney, thanks for contacting Superior. My ID verification has been approved, so I can now attempt my withdrawal.

Best Wedgehead.

Hello wedgehead,

Glad to hear that! Thanks for the update! 

Hi Sydney after my documents were approved from Superior, I made a withdrawal request. This was Monday June 8th 2020 around 12:30 AM PST. I still have not had my withdrawal approved/processed. Please note that this was a bitcoin withdrawal request (I deposited via bitcoin). Do you know what the withdrawal policy is at Superior ? I thought bitcoin withdrawals were supposed to be processed within 48 hours at Superior ?

Best, Wedgehead.

Hello wedgehead,

I'm not sure how long it takes, but I've sent an email to the Casino Representative to check what's going on with your withdrawal and why it's taking so long. Keep you posted.

ok thanks a lot Sydney.

Best, Wedgehead.

Hi Sydney, thank you for your assistance. I have received my payout.

Have a good weekend.

-- Wedgehead

Hello wedgehead,

Glad to hear that! Thanks for the update! 

Wishing you a great weekend too! 

Hello wedgehead,

Hope you are doing great!

According to the policy of Superior Casino it takes up to 7 business days for a withdrawal request to be approved, no matter what withdrawal option is used.
Right after the approval of a withdrawal request to BTC wallet, the customers receive the funds in a few hours.
We are happy to hear that you received the payment!

Regards,

Superior Share Team

this casino is completely shameless. they've been curling me for exactly a month to not pay me my earnings. they are asking me for the same documents 2, 3, 4 times. they spend 5 days to answer, and when they answer, they ask me for another document that I already sent to them. a shame!