24VIP Casino, Superior Casino, 888 Tiger Casino, Rich Palms Casino, Lucky Tiger Casino, Shazam Casino Support and Complaints Thread

Hello Everyone!

Just a quick note of hello. 24VIP Casino is a new brand and sister site of SuperiorCasino.

We will follow up shortly with some great exclusive offers for LCB players. For now, we just wanted to say hello and we're glad to be here!

Cheers!

Scott

Brand added 8th March 2019 - 888 Tiger Casino

Brand added 3rd March 2020 - Rich Palms Casino

Brand added 21st September 2020 - Lucky Tiger Casino

Brand added 1st November 2021 - Shazam Casino

Welcome to LCB! Thank you for being available to assist our members! 

Greetings sir Scott, i saw this new players promotion. This is real? No maximum cashout and playthrough of 15x!?

Normally i see 30/40x playthrough and here you get 240+ Free spins too!

You accepting the Netherlands aswell? I wanna give it a try!

Thank you for support and have a nice evening! :)

Btw, Welcome to the LCB Community! 

Hi Scott,

Welcome to our forum! 

Welcome on board Scott! 

Hello and welcome,Scott. I hope we will be mutually beneficial and everyone will be happy with our communication.

Hi Scott,

Welcome to the forum 

Hi Scott! Welcome to LCB!  We're thrilled you're here and ate looking forward to exclusive offers from you! 

I'm wondering should we go ahead and create an account now, or would it be better to wait for NDB? 

Hi Scott and welcome! 

I am really enjoying 24VIP Casino. The games really are hitting. I won $18.84 off of the 24 (2nd day) free spins. I'm playing the Jumping Jaguar right now.  The bonuses, daily free spins, etc. are the best.

24VIP Casino launch really needs to be shared everywhere, LCB News, forum, and we love contests

Thank you

Hello hello and welcome to this amazing forum :)

Good people, Good casino, had issues once.  They resolved quickly!

I played @ 24vip today and took the platinum promo with a 27x deposit and bonus playthru (2700) with a 40 deposit - After I earned 3000 comp points on slots (1 comp point for every dollar wagered) I was told (live support) that I had not meet playthru requirements and had 600 points to go!! Is everything on the up and up here? I was up $200 at the time my true playthru was meet by comp points! By the time I was at 5000 comp points and playthru meet I was broke. Something fishy is going on here!!!

Account - quball

Hi quball,

We informed the casino about your question so they can look into it. Could you please PM me your casino username? 

24vip acct name is - quball

Hi Quball.

Thank you for sharing your experience. We have reviewed your account.

Please note that games grant comp points at different rates. As a VIP Silver account you earn 2 points per $1 wager as stated in our Loyalty Page: http://24vipcasino.com/loyalty

You were chatting with one of our newest chat agents and we'll make sure he is aware of this in the future to avoid misunderstandings. 

Note that we see your playthrough remaining in our system in dollars so you are always welcome to ask how much you need to wager. Please do not make your calculation based on comp points. 

Thanks for your understanding. 

Why is your withdrawal process so Slow! - My Bitcoin withdrawal is now going on 4 days - This is pretty unacceptable to most players including myself!!    - quball

Hi Quball,

Your oldest withdrawal is on the 3rd business day and should go out very shortly. 

We thank you for your patience. 

Superior and 24VIP Casino Group

ITS now on the 4th Day  - Can it get any slower?

Just received payment from 24vip  - Also received payment from Superior for a cashout request from yesterday!!

Good news. Thanks for letting us know. :) 

I really enjoy playing at Superior, and I'm wondering if delayed withdrawals are normal since my last bitcoin cash out was processed next day.  Its now been 5 days since I requested my bitcoin cash out, and I verified docs on my first withdrawal.  What really worried me when when I tried to start a live chat session, no one came on line after waiting about 3 minutes.  Has anyone got a cash out today or recently from Superior casino?

HI Simple222, this is for cashback requests only .  Suggesting the direct casino support thread - i'll move your post across to that thread later on today.

I am still waiting for my cash out.  Sadly live chat still appears to be unresponsive. Its been 8 days.  LCB any chance you could help out and see what is going on?  Thanks in advance.

Please PM me your casino username. We're going to notify the casino and check what's going on.

Hey there!  PM Sent.  Thanks for following up as I still have not got it.

The casino just informed us that your withdrawal is in the queue and set to be paid out today. They had some unexpected delays in payouts. Please do let us know once you receive the money. 

Got my withdrawal today.  11 days is way too long for me though.  The first withdrawal was something as long too, and my 2nd withdrawal took a couple days which got me interested again.  Not going to be depositing here again though.  They lost me as a customer.

It's good you eventually got your winnings. Thanks for letting us know. 

I blocked my account by mistake. Can it be unlocked

Are you referring to Superior casino account? If so you need to get in touch with their support agent. 

I am waiting on a bitcoin cashout since 10/19.  My docs were approved 10/22.  i talked to live chat today and explained it was the 7th business day since doc approval.  He told me it was the 6th business day (which is not correct by my math) and that I should be paid by the end of the week.  This is absurd for a bitcoin payout.  I agreed to wait 7 business days not 10.

Could you please provide me with your casino username so we can check with the casino rep?

I just got the email that I've been paid. It's not in my wallet yet but I am sure I will get there eventually.  Thank you MelissaN and LCB.

Yes, the casino rep has just informed us that the system did not register the “approved documents” button when clicked. That's why there was an issue. 

Thanks for letting us know. 

They are a good casino. But yes I agree, they need to get with the times and process bitcoins within a few hrs at the most. They do send out lots of promos. But I just couldn't stomach waiting days for a withdrawal.

 My post is to 24VIPCASINO representatives, I am So GLAD there is a representative from one of my favorite casinos here, on LCB to answer questions and give support to players, like me. 

I do have a question about the bitcoin withdrawal system that is currently the ONLY withdrawal method, correct?  I was told by one of your live chat representatives just a few moments ago that this is the only method, and it is currently DOWN.. Being, " updated" to include crypto coin.  I can understand that, but, When I inquired about how long this process may take, he simply said, check back in a couple days.  Ok?  I then say,  " Your casino needs to let players know about this situation, by posting a disclaimer, before they make a deposit".  He says, It only just happened a few days ago.  Ok,  my problem is that I am not even able to REQUEST THE WITHDRAWAL, at this time... which means, when and if the bitcoin option gets back up and running, I will then have to wait for my withdrawal request to be approved.  That process could be completed before you get your bitcoin system, back up and running.  I would like to go ahead and at least make a withdrawal request at this time. Will you PLEASE check into this situation for me, please?  I would appreciate it so much. Thanks, Player Id msantos825

The casino rep will be notified. Please keep an eye on this topic. 

Hi Melissa and to whom it may concern,

We want to confirm that the Bitcoin processor we were using went suddenly offline. We immediate found a new solution and have been integrating it with our software. The latest news is that tests deposits and withdrawals were performed yesterday and today. Hopefully we can have it live by this week.

The new processor will not only accept and allow Bitcoin deposits/withdrawals, but also other popular cryptocurrencies. 

To avoid this from happening in the future, we already secured a back-up cryptocurrency processor, so players don't have to experience this type of inconvenience in the future. 

We apologize for the inconvenience and thank everyone for their understanding. 

Best regards,

24VIP Management

I was excited that I had won some money, finally.  After getting through a playthrough, on a bonus, I had claimed.  I am a new player, so, I did contact a casino rep. to find out what I needed to send in order to verify my account.  Ok, so, I did that.  The same day.  Then, the following day, I contact customer service and ask, Did you receive my email, with my verification documents?  My next question was, Can I make a withdrawal request?  Their response shocked me, no mam, we are currently updating our bitcoin withdrawal method,  so that  It will be able to include cryptocurrency.  And, bitcoin is our only withdrawal method at this time.  Can you please check back in a couple of days?  I'm thinking, No way!   The following day, I attempted to contact the representative who has a link, on LCB.  I sent him 2 messages, in 3 days, but, he never responded to my message.  I attempted again to go to the 24vipcasino, live chat.  This time, I am UNABLE to reach ANYONE, through the 24/7 live chat link.  I feel like this,  if this casino has no withdrawal method, currently the least they could do is post DISCLAIMER  warning players, WE DO NOT CURRENTLY HAVE A WITHDRAWAL METHOD.  I want my money I won, and I dont feel like I should have to keep waiting, Please look into this for me, player id is msantos825 thanks

Well, I appreciate you replying you my complaint.. However, I think It should be posted boldly on the home page. To make players aware, O by the way, we dont have any way to pay you if you win.  Why else does anyone play? If not to win? Come on?? You gotta do better than that!   This is wrong to continue allowing players to deposit with no idea of this withdrawal situation.  Or either shut the site down until your able to pay out your winners. This is not fair to your players.  I would love to know why I am unable to chat with anyone on the live 24/7 chat.  suddenly I am unable to reach anyone.  

Hi Melissa,

We will make an announcement today either way. We think we will go live today. But if any delay happens, we will announce to everybody about the situation. 

As for Live Chat, we are still operating 24/7. You are also welcome to write to [email protected] and you should receive a prompt reply.

We thank you once again for your patience. 

24VIP Casino

I agree something fishy is definitely going on... I am sorry to hear about your situation.  I think it is strange that the representative from 24vip casino did not even bother to respond to your post.  I, on the other hand, am too having an ongoing fishy situation going on with this 24vip casino.  I trusted the casino was on the up and up because it had all of the approval stamps from LCB. But, when I decided I would like to make a withdrawal,   They say, O I'm sorry mam.  But, Bitcoin is our only method for withdrawal, and currently, we are updating our server.  so that we will be able to offer cryptocurrency and bitcoin as a withdrawal option.  So, they say, could you please check back tomorrow.  Then, I check back the next day, still, no withdrawal method working.  Then they start saying, check back in a few days,   Ok,  It's going on 8 full days now.. And, I needed this withdrawal for the money I had won, for Christmas.  So, too late for that.  LCB tells me to be patient.  But,  I am most concerned, because, when I go online to the casino and attempt to chat live with a rep.  I am unable to reach anyone.  Its been several days and nobody picks up their live chat, support line.    anyways, I wish you good luck.. I hope you will be able to get the winnings you are owed.  Melissa 

We're going to check with the casino rep once again if there is any progress. Keep you posted.

Hi Melissa,

We released an official statement yesterday. It reads: 

Bitcoin Update

Last week our Bitcoin processor went offline unexpectedly. We have been working around the clock to enable a new solution for Bitcoin deposits and withdrawals.

We expect to finish integrating the new solution in the coming weeks.

In the meantime, we will be processing manual Bitcoin withdrawals. We will send a separate email with instructions on how to request a Bitcoin withdrawal. Please be sure to save the email for reference until our new Bitcoin solution goes live.

======

We will be sending the Bitcoin Manual Withdrawal email this week. The holidays came in between and most of our staff is unavailable. 

We will be sure to follow up with instructions for manual BTC withdrawals as soon as the holidays are over, mid-week this week. 

Thank you for your patience. 

24VIP Management

   For going on 2 weeks now, I am told to be patient on making a withdrawal request.  The casino is apparently "upgrading" it's BITCOIN server, to be able to offer cryptocurrency AND Bitcoin.  And, I am told by the casino reps, this should only take a few days.  Check back tomorrow.  But, each day, I check back, and each day, the same old excuse.  They say it is taking longer than expected.  I SAY, this casino should have to post a disclaimer to make players aware, BEFORE they deposit money onto this site.  And, get stuck in this waiting game I am stuck in.  I needed the withdrawal BEFORE Christmas.. and, it's Too late for that.  Anyway, I wanted everyone to beware of this situation.  msantos825 player id

I appreciate 24Vip casino representative taking the time to reply to the forum.  In response to my posts about no bitcoin withdrawal available.  It seems this situation is on the verge of being resolved this week.   Thanks, player msantos825

Hi Melissa Santos and those interested,

We have sent an update via email to our players. We are now beginning to process BTC withdrawals once again. 

Follow the instructions in the email we sent.

For any questions please contact our customer support. 

Thank you for patience with this matter. We wish you a great New Year 2019!

Still WAITING on my Bitcoin withdrawal.  Player ID msantos825   it's been 16 days now