24K Casino Support and Complaints Thread

Hi I'm Mark, I would like to introduce myself and our brand 24K Casino. We have over 3000 games from the best brands in the industry including the new monopoly live dream catcher edition (which can also be played with crypto). Any problems you run into please feel free to message us here.

Best Regards

24kCasino.com Team 

Hello Mark,

Welcome to LCB. Welcome, welcome! 

Hopefully you will accept the kindom of the Netherlands in the future. :D

Enjoy the journey! 

Welcome to LCB forum Mark! Thank you for being available to assist our members! 

Welcome Mark

Welcome Mark, glad to have you here to assist our lovely members! 

Welcome to the forum!

You had me at Monopoly... but then you throw in Cryptocurrency and that sealed the deal! Great to have you apart of the LCB Family Mark. I look forward to checking out all your casino has to offer  especially the Monopoly 

Thanks to all of you guys, Our aim is to offer everything in one place so no need to play elsewhere :)

hi I love this casino

HI guys 

iv given them evidence 2 weeks ago there promo page wont load. nor will it issue bonses and iv paid for 2 bonses and there still blamming me 2 weeks later..  accusing me of fruadulant behaviour  ,, i dont see how ur shit house promo pages tech issue is somehow my doing LOL wtf..   these cunts are reall tricky and keep calling me a fruad politly  but iv subbitted evidence to show immnot   and to show im correct and they dont giv 2 shits. ,, the promo page hasnt worked in over 2 weeks at this site u cant load promos. see pRomos ,,,selct bonsues ,,, the page is down..EVERYTIJNGT ELSE WORKS BUT THAT ...    IV SENT  SCREEN SHOTS PROVING WAT IM SAYIKNG ANDE THEY JUST DONT CARE THEY BLASME ME FPOR DEPSOING AND ASKING FOR MY 1ST AND 2ND DEPSOIT BONSES  HOW SUSSSS ,, AND THEN BLAMMING ME FOR 2 WEEKS NOW  M,M,  lol GET FUCKEWD 24K CASINO U GUYYS ARE 0/100   AT BEST ,, LOWLIFE WEASELS THESE GRUBS ARE AVOID THEM LIKE THE PLAGUE ,,  

Hello Peter Verreyt,

Could you please send me your casino username in PM inbox and we'll contact the Casino Represenative regarding your complaint. Please don't use swear words on this forum as this is not allowed.

Hi, We have been exceptionally friendly with the player trying to help resolve the problem even with the abuse given to staff, The first problem was after player had deposited and played at the casino he then emailed mailed and asked for bonus after credit was used. All bonuses are activated upon sign up or in the offers page within the player profile. Even though this was not the case we decided to credit him the bonus anyhow. 

The player the made a second deposit played through credit then sent us another mail, We explained as previously before bonuses need to be taken before funds are played this is to protect ourselves from bonus abuse. he was also given this bonus too. 

The promotion page mentioned is about up and coming bonuses which currently there are none. 

peter verreyt

[email protected]

northPETE

Hello northPETE,

We've sent your casino username to the Casino Representative. What kind of issues did you have with 24k Casino?Could you please give us some more details?

Hello northPETE,

The Casino Representative checked your account. Since you've been identifed as a bonus abuser and you were abusive and threatening just to get extra free bonuses that this casino does not offer, there's nothing more we can do to help you.

iv never used a freee bonus at any casino inmylife   ,, the only bonuses iv ever used since i started playing slots for a living about 4 years ago sooooo,,, thats a laugh..

anything freeeeree with restrictions    like a FREEE BONUS foraxample iu forfitiummediatly   and have done  azt every casino i playat and thatsd 100's of casinos   and i [play about10 hours ADAY ,,   SOOOO ,, ILL SHOW U SOMEWTHING ...  THERE A SHIT CASINOBECASUE THEY ALSO DEGRADE PLAYERS AND SHARE YOUR OPRIVATE GAMING INFO WITH OTHER CASINO WHICH IS A FEDERAL CRIME WHEN UR QA GAMING  BODY

As you can see a bonus was given after yet after another abusive message to the staff who are only trying to help, (1st page of this thread also more abuse) The other bonus was given after multiple offensive and abusive messages trying to bully the customer service team into giving out free money making threats. This was after balance was spent, bonuses are meant to be taken before. yet we gave extra cash after player had spent balance. 

This is the only player with this problem there are also duplicate accounts opened using a VPN though we have other methods to check. 

I would post the messages player has sent but it's language would offend most. And we do not and have not shared any data with any other casinos. if you have been banned there also then perhaps it's due to your behavoiur. 

Effectively player is still complaining about bonuses that he got that he was not entitled to, We reguarly give our free bonuses to our players but never under abuse and threats this is not the way to act. 

Hy

Username CaNna09

I had an open Withdraw via Ecopayz

Can you please process it Today?

Thxxx:)

Hello Fabian Wrfgrrgrfgfdgf,

Please note that as per 24k Casino's cashout times: All withdrawals are processed within 72 hours (up to €1000) and up to 7 businness days (more than €1000).

However, we're going to send an email to the Casino Representative regarding your request.

Hello Fabian Wrfgrrgrfgfdgf,

We've received a reply from the Casino Representative. One of their team members will be in touch with you shortly. 

@ Sydney PERFECT thxxxxxx

Hi Fabian,

Please verify your account, We will need a copy of your photo id and proof of address, and also please a selfie with your photo id in the same picture. Once verified you can then request withdrawals, all payments are made as per our terms and conditions for times please see https://www.24kcasino.com/en/static-texts/terms-and-conditions

Sincerely,
24k Casino Support
https://www.24kcasino.com

Had send them all lets see how long i can wait;)

Again Sydney a BIG THANKS!

Hello Fabian,

You're welcome. Thanks for the update. 

Over 2 Weeks ago and my Acc was NOT veri!

Lost my Money in this Time!!!

Had send them an Mail but this Answer hahahahaha

Verification took a couple of days as was explained to. You in the last email.

More than 2 Weeks and than THIS Answer!!!

@24kscamcasino you can delete my acc i know when i send mails i never has an reply!

@ LCB put it on the blacklist

Hello Fabian,

Sorry to hear that. We have added on 24k Casino review page a disadvantage that they have slow time on processing withdrawals. You can see it on the review page HERE.

Since Today not 1 mail or reply

WARNING TO ALL DONT PLAY IN THIS CASINO!!

Hello Fabian Wrfgrrgrfgfdgf,

We still haven't received any reply from the casino. We've sent them a reminder email. 

Hello huys!

I have pending withdraw from this 24Kcasino.Support me no answer for emails,any live chat and phone support not work.Please help me anyone.I please moderators this forum if can help me please.My email at 24Kcasino is: >email removed by moderator Sydney due to privacy policy<  ...Thanks 

Hello komala444555,

We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.

Thank you Sydney 

Hello komala444555,

The Casino Representative says you only requested a withdrawal this morning and as stated in the casino Terms and Conditions; all withdrawals are processed within 72 hours, so please be patient. The Casino Representative has raised this with their finance team and they'll contact you for the docs verification.

Thank you Sydney again...

You're most welcome komala444555. 

So i sent already documents for verify yesterday.What now i must to do?I must wait email like confirming when my account will verified?I also wait now concurrently about 18 hours for my withdraw...you can check this  please Sydney ?Thank you very much Sydney..

Hello komala444555,

Yes, please wait and in case your withdrawal doesn't get processed within 72 hours time-frame, let us know and we'll get in touch with the Casino Representative again.

ok Sydney,thank

I today received payment.So all is good.Thank you again Sydney,thank you very much for help...

You're most welcome komala444555. We're glad to hear that. Thanks for letting us know! 

thank you again...

i think this suck casino is only more SCAM,because i deposited 10 times to get bonus in slots and i was have long time ago get bonus because i was full all items....casino only scam peoples....so peoples not play in this suck shit casino,is big scam...and also if me no help Sydney then me no was never paid!!!!

SCAMERS FACKING go to hell!!!!

casino have big problems paid peoples money and also him hold bonus feature for players!!!!

Hello komala444555,

Has your issue been resolved? Are you still having some other issues with this casino? 

not have,only i think like never paid bonus feature for my much deposits...:(

i have again problem  with this FACKING SUCK casino!!!!

i depsoited today 20 euro and win playing slot  about 135 euro and after 2 hours playing me reset page and my balance was 0 euro....

I have reedem esterday 20 stupid free spins nodeposit but for this stupid 20 free spins me cant closed all balance,please Sydney tell him bastards from this casino for fast fix my balance and again me credited back my 135 euro or i I will file a criminal complaint for this facking scamers casino!!!

also i was have expired this stupid 20 suck nodeposit shit spins so why my scamed this suck casino????

17.12.2021 22:30:20
€ -135.35
Complete
20 No Deposit Free Spins 200692 general
bonus
Debit

i already  will file a criminal complaint for this facking scamers casino!!!and sydney can me facking begar christus answer do kristra pojebaneho?????????????????????????????????????????????????????????????????????????????????????????????????????????????????

@ komala444555 forget it i wait over 1 Year now for veri

Dont play SG Casinos!All Scam Artists nothing more

Before me normal paid this casino,but i really dontknow if me want scamed or what?Is impossible for 20 free spins me closed all balance with about 135 euro....

Sydney,can please ask for me money back to my account?If me casino not give my balance back ,i no will more deposit for this casino and will closed my account!!!

Please ask for my money Sydney if can for me this to do.

Thank you again for all

Hello komala444555,

We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.

Please don't use inappropriate and offensive language on this forum. This is not allowed and if you continue to do so, we'll have to delete your posts. 

Thank you for your understanding and cooperation!