21LuckyBet, Citobet Casino, BitBet24 Casino Support and Complaints Thread

My name is Christos and i'm affiliate manager of Gaming Point. I'm glad that i'm member of LCB forum. 
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Updated April 5, 2023: BitBet24 added to LCB.

Updated February 13, 2024: Citobet added to LCB.

Welcome to the best Forum! 

Welcome on board, Christos! 

Welcome to LCB Christos! 

Welcome Christos, nice to have you here.

Thank you 
Its my pleasure to be here

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Hi Christos!

Thanks for signing up, glad to have you here! 

Welcome Christos

Welcome to the best forum, Christos 

welcome Christos

casino citobet blocked my account and does not withdraw my money 09/30/24 registered passed verification and after a couple of games wanted to withdraw money and found that I can not go to my profile,  they told me that some kind of check that can last 3 months. they blocked my access to the online chat. I have 173 usdt in the casino help me solve my problem with these scammers. my username ****

Hello Arman009,

Thank you for providing us with your account details. We've sent an email to the casino representative to check your account. Please keep an eye on this thread for updates.

Hello, is there any news on my problem?

Hello Arman009,

We've contacted the casino rep and asked for an update since we haven't heard back from them thus far. Keep you posted on this thread.

Hello Arman009,

Please see below the reply we received from the casino rep regarding your case:

Dear Arman009,

Thank you for your inquiry.

After thoroughly reviewing your account, we have determined that the actions taken are in accordance with our terms and conditions. Citobet reserves the right to void or cancel part or all of a bet under specific circumstances. In your case, bets 65440350, 65438785, and 65369228 were flagged for review, as outlined in our terms and conditions here:

17.4: Before an event starts, Citobet reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the user. After the event starts, Citobet reserves, at its own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there is a valid reason for this, such as: - a mistake in the wording (palpable error) of the event, odds or starting time; - the user attempt to bypass Citobet's limits (potential payout) and risk management by placing multiple, identical or similar bets or opening multiple Accounts; - the user is getting an advantage of any public announcement or secret information he has access to that determines the outcome of the bet; - the user combines related bets; - the user is actively participating in the event, e.g. as a Player, Referee, Manager or has direct or indirect relationship with events participants; - Website suffers a technical error offering wrong odds or events; - any other valid reason duly communicated to the user upon request.

If you have any further questions or need additional assistance, please feel free to reach out.

Kind regards

 Not a bad option to say and say nothing, provide us all here who are reading evidence of what you are saying, otherwise it seems clear to everyone that you simply do not want to pay and these are all excuses

Dear JovanaV let him present evidence

they didn't even give me access, I can't log into my account, I'm still blocked...

Dear Arman009,

We've contacted the casino rep again regarding your case. Keep you posted.

Dear Arman009,

We still haven't heard back from the casino so we've emailed them again to check if anything else can be done in this case.

Thank you.

thank you for your work. I'm waiting for news from you but I think they are scammers and will not solve this issue.

Hello Arman009,

We've received a response from the casino rep. Please see below:

The player is aware of his bets (65440350, 65438785, and 65369228) and the team's decision is defined as per 
17.4: Before an event starts, Citobet reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the user. After the event starts, Citobet reserves, at its own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there is a valid reason for this, such as: - a mistake in the wording (palpable error) of the event, odds or starting time; - the user attempt to bypass Citobet's limits (potential payout) and risk management by placing multiple, identical or similar bets or opening multiple Accounts; - the user is getting an advantage of any public announcement or secret information he has access to that determines the outcome of the bet; - the user combines related bets; - the user is actively participating in the event, e.g. as a Player, Referee, Manager or has direct or indirect relationship with events participants; - Website suffers a technical error offering wrong odds or events; - any other valid reason duly communicated to the user upon request.

Since this is their final decision, there's nothing more that can be done here so we will mark this complaint as resolved.

Thank you for your understanding.

Well, of course you solved my complaint very powerfully so that I was not paid and did not even open access to my account