21.com Casino, Justspin Casino, NeonVegas Casino, Nitro Casino, UltraCasino, Rapid Casino, CasinoFest, XLBet Support and Complaints Thread

On top of it i was using ecopayz to deposit and withdraw there... and also credit card and interac but ecopayz for withdrawal. They canceled my ecopayz request and insisted that i had to use bank transfer to then bullshit all over about numbers... who are they trying to fool? Are these guys so incompetent and retarded that they can't use a bank statement to send a bank transfer? It's hilarious to just think about such bullshit. The fraudulent behavior is without any doubt and won't take much to prove and win my case. They will pay this one dearly, not my fault.. they did it to themselves.. i gave em dozens of chances... Returned over and over .. send emails.. gives all informations.. they are just another casino that take deposits and pay small cashouts but fraud the players that win more. The most annoying is that i lost what i am trying to cashout... I lost thousands over thousands on and on trying to get that... they would just have to pay me with my own money... disgusting casino... the word is spreading as i streamed for years and know tlots of people. It will cost them a lot more than 9k. Who run these places? It's hallucinating how incompetent they are and the stupid decisions they take. Its totally counterproductive... jeez... And sorry lcb but i just reached more than my limit.

I really suggest anyone reading this to just visit your local casino, online is a complete joke of a fraud. Not to mention the total absence of randomness in the games.. just a computer messing with your head nothing else. GG

I returned and requested back to ecopayz like they paid me in the past. I give them a day then i do my calls, lawyer, credit card, everything. I am emailing them the same as here. The joke is over.

Hi fredos386,

Thank you for reaching out regarding your pending withdrawal. 

First of all, I would like to apologize for the experienced inconvenience. I have forwarded this case to our Fraud & Payment Department, and as soon as I hear back from them, I will contact you with the information. 

Thank you for your patience and collaboration!

Kind regards,

Alex

Hi, i received the first payment and will be waiting for the other today. When every casino one after another all play the exact same game with exact same runaround and lies... at some point one become an expert at it. When its everyday a new one.. i had dlx casino, 7 signs, sloty , you and a couple more dama casinos.. all within a few days... It's astonishing. I go around deposit tens of thousands then try to collect the cashouts i had with it and everyone try to escape and not pay... I had never really pushed so much in the past... i was worried about .. exactly this. But for some reasons the games and casinos won't let me win or play any decent bets anymore. Everything destroy me forever.. its like i am forced to play higher now... I tried.. hundreds of deposit with bets of the past.. 0  0 0 . So if i am forced to play high stakes and roll tens of thousands, i need to know i'll get paid otherwise it's game over for me. I will not fight for every cashout... There are nice btc sites that pay instant that i  can just keep playing and avoid all kind of licensed casinos... as it seems easier to get paid by "bad" casinos than it is by the "good"... when my american friends online tell me i'm lucky to be able to play all these "good" casinos.. i tell them well... if only you knew..

If a player deposit thousands over thousands and cashout a few thousands.. you pay. It's your only.. job.. the only reason we pay so much... everything else are little programs that autorun themselves... your only job.. is to pay cashouts. If you can't do that... close shop.

Hi there fredos386, 

Thank you for sharing your feedback regarding your experience at Justspin!

Our Fraud and Payment Department confirmed that your 1st payment has been paid out today, as you mentioned as well. You can be expecting the next payment to be paid out tomorrow, this is due to our daily withdrawal limit of $5000.

The reason why your withdrawal via wire transfer was rejected was that some of the bank details were inserted incorrectly, and therefore our Payment Department wasn't able to process the payment. 

Our Payment Department confirmed as well that there was a need for additional documents because the document you provided us during the earlier verification was over 3 months old, and therefore not valid at this point when we needed to verify this specific document.

We would like to apologize for the experienced inconvenience and thank you for your collaboration!

If you have any further questions, don't hesitate to reach out to me via private message or to our customer support!

Kind regards,

Alex

Hi

Today nitrocasino support contact me that my docs are not good i send all docs like every time when any of casino ask so what the problem i play online casino time the time and yesterday i log in in nitro casino didnt know how much i have just to see little new game i was try to deposit but i see i have 3€ on so i open game make few spins and i have luck get over 700€. So my point is last time i have problem wirh justspin.com wildz etc now is nitro so i withdrawal all what i win and send all docs by mail like every time so now they ask me for new passport pic.  i did it send again need bank statiment i send this too but problem is coz i have one card and one online account for internet buy now they wanna bank stat. From this ne too i dont have it coz both account go in same card like i say can anyone help me with this fasr i realy dont wanna doing this 1 week or more like last few casinos

Ty best regards Dusan

The first time I played at Nitro I won 1500,-. They asked for my documents, like a recent bankstatement, which you can download from your bankaccount online. My documents were approved in half an hour and payed my withdrawal that day. So keep faith, and send what they ask you.

Hello Dule3012,

Please private message me your casino username and we're going to contact the Casino Representative.

Hi Sydney 

I have one question, do you have contact with nitro support. 

Best Regards Dule

Hello Dule3012,

Yes, here it is [email protected].

It can be found on the review page of Nitro Casino HERE.

If you want us to contact the Casino Representative, please private message me your casino username.

Hello Dule3012,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your withdrawal. Please keep an eye on this thread for updates.

Hi Sydney 

Update i get mail few mins ago they say all docs send to team so i hope thats all for verified my account money is still waiting to withdrawal 

You help me out many times, you are good in this thank you for helping :)

Best Regards 

Hello Dule3012,

We're glad to hear that. Thanks for letting us know! 

Hi Dule3012,

Thank you for sharing your feedback regarding NitroCasino and congratulations on your winnings!

I have reviewed your case with our Payment Department, and they informed me that there has been a little miscommunication. 

Documents are not needed from you at this point, but that you have chosen the incorrect withdrawal method, and that's why your withdrawal hasn't been processed yet. 

Our Payment Department has contacted you via email advising you to request a new withdrawal with the correct payment method, which would be the same as you used for depositing to your NitroCasino account. 

Once you have requested the withdrawal with the correct payment method, we can process your withdrawal.

I would like to apologize for the experienced inconvenience and thank you for your collaboration and patience!

Kind regards,

Alex

Hi Alex

Yes i know, i change to mastercard all good rhank you for your help i hope soon will be i my account

Best Regards Dusan

all these casinos offer games to the netherlands a restricted country .and if you win they stall your payments for 3 days hoping you will play it away. but they keep the deposits.

Hello damasq1963,

Did you have some issues with this group of casinos? If you did and want us to get in touch with the Casino Representative, please send me your casino username to PM inbox and we'll notify the Casino Representative.

yes they offering to a restricted country and stall payments 3 days.i lost many deposits here i closed my acounts i was not comfortable playing imagining a big win and they dont pay it referring to a restricted country wich happens a lot .

Hello damasq1963,

The Casino Representative has been notified. We've asked him to post a reply in this thread regarding your complaint.

i have sent email!

Hello damasq1963,

Thank you. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi damasq1963,

Thank you for sharing your feedback!

We are processing all the payouts as soon as possible, and we've checked all your registered accounts with us and can see that your withdrawals have been processed within less than 24 hours.

Could you specify your feedback and explain what you mean by "stalling the payments for 3 days", so that we can take a look at this. 

Thank you for your collaboration!

Kind regards,

Karoliina

oh man very sorry after looking closer into it,  it is the white hat group.the 21 in the name confused me ,.may i ask you to accept my apologizes .this group actually is a very good group,nice casino sites no lags and very freindly support.actually i requested my acounts to be reponend but no replay so far .i am really sorry i have to many acounts that some times cause confusing.the bet point group  the best.

Deposited at Nitro 12 days ago and they have been giving me the runaround because i moved and address wasn't updated yet, have submitted more than enough documents that should easily suffice I am who I say i am. How could they ever expect to have a returning player with such poor customer service, if it wasn't $400 I would tell them where they could shove it, but I won it so pay me please. Have screenshots I can post if need be, that clearly shows they are just delaying obviously hoping that I will gamble it away. Not happening.

Hello omehki,

Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Hello omehki,

If you want us to get in touch with the Casino Representative, please send me your casino username to PM inbox.

Ok sending you pm

Hello omehki,

Thank you for providing us with your casino username. The Casino Representative has been notified. Please keep an eye on this thread for updates.

Hi omehki, 

Thank you for your feedback regarding NitroCasino!

I would like to apologize for the experienced inconvenience with your withdrawal and documents.

We haven't been able to process your withdrawal because we haven't received the necessary documents from you. The latest document you sent to us was rejected due to the fact that all 4 corners of the document were not visible.

Our customer service team has been in contact with you this morning explaining that we need a new proof of address from you, with all 4 corners visible. Once this document has been received, we can start processing your withdrawal request. 

If you come up with more questions, don't hesitate to contact our live chat that is available 24/7, or simply by writing us an email. 

Kind regards,

Alex