1Bet Casino Support and Complaints Thread

Hello 袁义桂111,

We are waiting for a clarification from Casino Rep regarding your case. Once we hear back we will inform you instantly.

Keep you posted.

Hello 袁义桂111,

Casino Rep got back to us and said that your case is still under review so we are waiting for an update from their side. 

Please keep you posted.

Thank you.

Hello 袁义桂111,

Casino Rep got back to us and said that your case is still under review so we are waiting for an update from their side. 

Please keep you posted.

Thank you.

Hello 袁义桂111,

We are still waiting for an update from Casino Rep regarding this case.

Once we hear back we will let you know.

Keep you posted.

great thanks for your help !

Hello 袁义桂111,

Any updates? 

Hello 袁义桂111,

Casino Rep got back to us and said that he doesn't have any news regarding this case. Once we get an update we will let you know.

Keep you posted.

there is nothing updates ,I think this site is a fraud site when you win much . in fact I bet lost 20000 USD   in one hour on another site .

when you win a a lot ,they make this stratage to block your withdraw ,1bet is a fraud site

Hello 袁义桂111,

Casino Rep got back to us and said that you account is closed permanently due to a company decision. Also said that your account is empty and that you received all your requested payouts.

According to their T&C the company can terminate an account, without further explanation if there a foul play suspected. 

“3.13. 1BET reserves the right to close or terminate a customer's account, and refund or withhold a balance from that account without further explanation to the customer if foul play has been suspected. Outstanding bets will be honored, only if those were properly placed by the customer in accordance with the terms and conditions.” 

Their decision is final, so we will mark this case as Resolved.

Thank you for your understanding.

thanks for your help !

but I still say ,1bet is a fraud site ,their site staff ,reset my password ,and active my account  ,and bet lost my balance 75750.65 (,equal about 12000 USD )  by their site staff .

my play baccarat ,bet all in  for several times and win ,  I have preserve all the bet screenshot .the total I deposit is just 1100 USD ,and win up to 190000 ,CN ,equal about 27000 USD ,and I have received about 120000 CN ,equal about 16000 USD .the rest ,their site  staff bet lost ,all this is fact !

I still give thanks to 1bet ,but I want to tell you the fact I exerience on their site !

Hello 袁义桂111,

We are very sorry that you have such a bad experience with this brand. Really hope that you will find a brand were you will be satisfied.

Wish you luck in your further entertainment.