1Bet Casino Support and Complaints Thread

Hey everybody,

Welcome to 1Bet Casino! We offer a wide variety of betting opportunities for sport and casino. Our focus is on fun, ease of use, reliability and security.

Our software and systems are at the forefront of technological innovation, which allows us to deliver cutting-edge game features and functionality.

In case of any issues, we are here for you 24/7. We will be happy to answer your questions in this thread.

Welcome 1Bet Casino Rep! Happy to have you on board in our forums! 

Welcome to the BEST Forum! Delighted to have you here assisting our members 

Welcome to LCB 1Bet! 

Welcome to the forum

Welcome to LCB 1Bet Casino Rep!

Welcome to the LCB community! Nice to know we have you around. 

Welcome to LCB! We're happy to have you 

1bet casino is a  reliable and security , I have successfully withdrawn 1800+5000+5000 USD  ( receive_1800+5000+5000(USD)_from_1bet),and last week I  lost patience  and bet all in my stakes and won a considerable amount money  once again ( won_100000_again_from_1bet) ,

the first hand 5000 USD is delay 2 days 

now  I am looking forward to the smooth and fast receipt of this withdrawal ,just waiting for my news ……

Hello 袁义桂111,

We have sent them your issue and we are waiting for a response regarding this matter.

Hopefully we will get an answer tomorrow due to weekend.

We will keep you informed.

Thank you.

great thanks for your help ! I just waiting for their news ,once I receive it ,I 'll update  my post 

several days past,I still not receive my first hand 5000 USD yet ,waiting for 1bet.com ,I believe 1bet  is a reliable and safety site !just waiting for ……

Hello 袁义桂111,

We understand that waiting for your payout can be frustrating, but we appreciate your patience in this matter. Hopefully you get paid out soon. Based on past experience they have a proven track record. 

great thanks for your concern , Yes ,based on past experience ,I believe 1bet is a safety and reliable site ,I can do nothing but waiting for ,once I receive it ,I 'll come back and update it immediately 

Hello 袁义桂111,

Casino Rep got back to us and told that everything should be in order, your withdrawal is pending, so he suggest to wait a few more days and your payout will be processed.

Hope that they will stick to their words.

Let us know when it's happened.

Thank you.

great thanks for your concern and help  ! yes ,I believe 1bet Casino ,maybe I am waiting for their payment news ,the day before yesterday ,I have receive an email to confirm the 8% fees for multiple withdrawal within 30days , but until now  I still not receive my withdrawal ,maybe I am just waiting for it ,once I receive it ,I will upload my screenshot of my wallet .

13 days past ,I still not receive my installment  5000 USD  yet (1bet maximum payout per week is 5000 EUR) , I am very frustrated ,I can't do anything except waiting for their payment news ! maybe I will be crazy ,how can I do ?

Hi 袁义桂111,

We will sent them a reminder email to inquire about this matter. Please be a bit more patient,  we hope that the solution to the problem is around the corner.

We will keep you informed.

Thank you.

I really appreciate you for your help,I also hope  the solution to the problem is around the corner

16days past ,I still not receive my installment 5000 USD yet ，it delay too long ,I don't know how long I still to waiting for ,but I still trust 1bet Casino

Hi 袁义桂111,

Casino Rep got back to us and told that they are working on your case, and when it's finished they will let us know. Hope that it will be as soon as possible.

Keep an eye on this thread.

great thanks for your help !  when I see your reply,  I have more confidence about my withdrawal ,once I receive my withdrawal ,I will update this post immediately 

Hi 袁义桂111,

Do you have any updates? Did you receive your funds?

Great thanks for your concern! 18 days past , I still not receive my withdrawal money 5000 USD (CN¥34,422.50) yet ……

Thanks for feedback. We will try to remind them again regarding this matter.

Hope that it will be resolved in shortest possible time.

Keep us informed.

It delayed too long ,I can't doing anything except waiting for this funds ……

I am so frustrated  for long time delay ,22 days past ,I still not receive it yet

We are still waiting for the newest update regarding this matter. Casino Rep told us that he hasn't received any information from the finance department, he will follow up now again. Once we get a response we will get back to you.

Keep you posted.

great thanks for your follow up , Although I am very frustrated，I still believe 1bet is a reliable and security site ,just waiting for ……

I still not receive the first installment 5000  USD yet ,this funds is very important for me and my family ,I have two little children and two old parents ,they need money to live , and I  lost job for a long time ,I really needs this funds ,I believe 1bet Casino can stick their words !if my withdrawal request is handled ,I really appreciate it , at the same time ,so many eyes were on my post ,more and more player will view this withdrawal transaction ,In fact ,It is a free and good advertise for 1bet ,it is a win-win thing , I get the money ,and 1bet Casino get Credibility and safety 

I really appreciate all Moderators ,especially  Berks ,  I am frustrated for a long time for this delay, once I receive it ,I will update it immediately ,I believe and hope 1bet can stick their words ,cross hands for me ,my god !

Hello 袁义桂111,

We have reached out to them again to remind them about this case. Hope that we will get some proper response.

We will keep you informed.

Hello 袁义桂111,

Any updates? 

We haven't received any response from the casino thus far. We will ping the casino representative to get some updates. Keep you posted.

great thanks for your concern and help ! up to now ,I have no any update ,I always keep contact with their live agent every day ,they always says that  my withdrawal request was the utmost priority  and will receive it very soon ,and let me to wait,yesterday ,I consult their live agent and the live agent told me that their relevant department  were on holiday ,and holiday over ,they will handle it ,so let me to sit down  to wait ……

I hope they can stick their words ,I am very frustrated now ,it delay too long 

I still preserve the screenshot of my  bet stakes ,I remember it clearly ,that day I lost patience and bet all in and won  ,now I upload them 

Hello 袁义桂111,

Thanks for providing us with these screenshots. We will ping Casino Rep again in order to speed up the payment process if it's possible.

Please keep you posted.

Thank you.

great thanks for your help !

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good news ! I have receive my installment 5000 USD already !(4586.4946USDC,  deduct 8% charge for multiple withdrawal)

==================

I really appreciate  help from "Berk","Anchi","tough_nut","KingNemo" and all concern player,I also appreciate 1bet Casino ,it is a security and reliability site 

now I make a new installment withdrawal request 5000 USD again ,hope I will quickly receive it 

Hello 袁义桂111,

Great news 

Thanks very much for letting us know!

great thanks for you help ! great thanks for LCB.org !

Hi 袁义桂111,

Wow, what a great news from your side, really happy to hear that! 

Enjoy your winnings and have a great day ahead!

We will mark this case as Resolved.

I really appreciate you for your help !

1bet.com staff bet lost my   75752.50 CN

my balance on 1bet.com 75752.50 CN ,was bet lost by their website staff ! 1:my withdrawal 5000 USD( equal 34432.50 CN) (because their site max pay out is 5000 USD ) was delay several days and cancelled on 04/26/2023 by their website staff .2.my account was in sel-exclusion ,my account can do nothing but the function of withdrawal .today I can't login my account ,because my password was reset by their site staff. so I just reset by the mail again ,then I found out this bad news

my balance on 1bet.com 75752.50 CN ,was bet lost by their website staff ! 1:my withdrawal 5000 USD( equal 34432.50 CN) (because their site max pay out is 5000 USD ) was delay several days and canncelled on 04/26/2023 by their website staff .2.my account was in sel-exclusion ,my account can do nothing but the function of withdrawal .today I can't login my account ,because my password was reset by their site staff. so I just reset by the mail again ,then I found out this bad news

Hi 袁义桂111,

We will reach out to Casino Rep regarding this issue, and once we hear back we will get back to you.

Keep you posted.

now my account is closed ,and their site send me a email  saying that they will investigate the case ,I hope they can give me a explain and recover my balance 

now my account is closed ,and their site send me a email  saying that they will investigate the case ,I hope they can give me a explain and recover my balance 

Hello 袁义桂111,

Sorry to hear that you are having this kind of issue again. We will also inquire about this issue in your behalf, and will get back you when we get a proper information.

Keep you posted.

Thank you.

Hello 袁义桂111,

We are still waiting for a proper news regarding this case. Casino Rep got back to us and said that your case is still under investigation, and once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello 袁义桂111,

Unfortunately we didn't get any feedback from their side regarding this matter. We will ping them again in hopes that we can get a proper information as soon as possible.

Keep you posted.

Thank you.

I advise that if this site  didn't give me a solution , keep this post permanently,let more and more player view this 

in fact ,yesterday ,I bet lost more than 15000 USD one day ,on another two sites , win or lost ,is very normally ,but the site staff  reset account password and bet slots in very short time  is a serious question. I hope 1bet casino can give me a solution .

great thanks for you help !