123 Vegas Support and Complaints Thread

Hello Katvasquez,

Do you have any updates? Did you send all the required documents?

I am losing my mind with these people. Now they are saying that I sent a screenshot so it isn't acceptable. I did not send a screenshot. Is there a private message box I can communicate with you further? 

I stopped using this site a while ago. To many issues. There's too many better sites that keep their promises and verify faster

Hello Katvasquez,

Could you please send us via private message the documents that you submitted, so we can review and confirm their validation? 

I can't figure out how to add attachments in private messages. Could you explain where the option is please. I see it clearly in this format but it is not there in private ones that I can see 

Hello Katvasquez,

Here are the steps on how to upload an image to a private message:

1. Click on the image icon

2. Go to the upload tab, then you go choose the file option, after you choose your file click send it to server and then the ok button

My name is Mitchell overkamp my account ID is Mi***** and I need to make withdrawal but 123 Vegas won't send me my activate email link for withdrawal and I need to withdraw plz help me

Hello Mitchell Overkamp,

May we ask if your account has been verified thus far?

Is this your first withdrawal?

Thank you for cooperation.

Hello Mitchell Overkamp,

We are still waiting to provide us with requested information to be able to help you.

Thank you.

Hello Mitchell Overkamp,

We will be closing this complaint due to inactivity of submitter.

its been iver a month im trying to withdraw the bonus i wagered there is alwways a reason to not when im sending kyc documents they want pdf file i did an error of 1 days on registering my birthday on their casino and they bug with that but my birth is on my driving license they should be logic they seem to be a scam poor casino dont want to pay

Hello bauness18,

Thank you for reaching out to us. Please be informed that is not possible to receive the funds if your account is not verified. According to their T&C please follow the instructions what you need to send them to be eligible to be verified:

• The KYC papers must be given to our email address: kyc @ 123vegascasino.com or support @ 123vegascasino.com in order to complete our KYC.
• A copy of the front and back of any government-issued photo ID (it can be a passport, a state-issued photo ID, or a country-issued photo ID).
• Proof of Address not older than 3 months showing player's full name, address (matching the account information) and issuing date (Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement.
• Copy of front and back of every card used to deposit in our site (Card number first 6 digits and last 4 digits must be clearly visible) for your own security please cover your CVV number.

When you fulfill all the requirements we hope that your account will be verified in shortest possible time.

Thank you for understanding.

i did that sended like 3 utility bill now they complain for a pdf file not a picture of the bill its really hard to withdraw tried 6 time

Hello bauness18,

Could you please provide us with the documents that you submitted via private message, so we can check and give you the feedback if everything is in order?

Thank you for cooperation.

Hello bauness18,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Thank you in advance.

ok i will send via my cellphone

Hello bauness18,

Thank you for sharing your credentials with us. We will forward this issue to Casino Rep in order to help you.

Keep an eye on this thread for any updates.

Thank you.

Hello bauness18,

We are still waiting for a clarification from their side. Once we hear back we will let you know.

Keep an eye on this thread.

Thank you.

Hello bauness18,

Casino Rep got back to us and said that you need to submit valid proof of address,otherwise your account can not be verified. We hope that when you send them all requirements very soon you will be eligible to be verified.

Hope this will help.

Please keep us informed.

Hello bauness18,

Do you have any updates regarding the verification?

its been over a month im waiting for my payment this casino is a scam

i submitted a valid proof of adress

submitted my driver license with adress on it and a utily bill

no update submited a bank statement no news

Hello bauness18,

We will inform Casino Rep that you sent new proof of address, in hopes that we can speed up this process and help you to verify your account.

Keep an on this thread for any updates.

Thank you.

no news at all like they are closed when its time to pay

Hello bauness18,

We have informed Casino Rep to check about your verification status. Once we get a clarification we will let you know.

Thank you for cooperation.

Hello bauness18,

Do you have some updates regarding your verification? Did they accept your new documents?

tehy say my bank statement is not in english but it is clearly i went to the bank for that

Hello bauness18,

We will reach out to them to remind them to check again your new provided documents.

We will keep you informed. Keep you posted.

Thank you.

Hello bauness18,

Unfortunately, we are not getting any updates from their side at the moment. We are forced to close this complaint due to Casino unresponsiveness. Once we hear back we will reopen this case and let you know when it happens.

Thank you for your patience and understanding.

i wagered the welcome bonus wuthdraw 100$ sended all the document they asked its been 3 month no money in my bank account...3 month!!!!

123 vegas casino a rip off

Hello bauness18,

As we mentioned above, really sorry to hear that you are having an issue for a long time but we are no able to help you if we are not getting any response from them at the moment. We really hope that they will reach out to us again, and when it happens we will let you know.

Thank you for your patience and understanding.

It's not correct by those casino department to not honor they promotion it's pure scamming 

Why am I still waiting on my withdrawal when it's been 27 days? Your terms and conditions state the longest I'll have to wait is 10 days so what is going on? 

I didn't play a free chip I actually deposited

123vegas casino should be on the blacklist they blocked my email and they are clearly not paying after 3 month 

Hello bauness18,

It's true that we are not getting any updates from their side almost 10 or more days, but many facts influence if some certain brand will be put on warning list. At the moment we will close all the complaints that are related with their brands until we get some feedback.

Keep an eye on this thread for any updates, we will inform you.

Thank you.

It has now been 39 days since I put in a withdrawal request. The latest reason that they're not sending my withdrawal is because I signed my CAF form in Black pen and I was supposed to sign in blue pen! This casino is definitely a fraud and a joke. I won $300 requested withdrawal on June 30th and they've done nothing but give excuse after excuse. I also cannot email them because Google tells me that they refuse to connect. 

I have no doubt that they blocked your email because they did the same to me, and yet claimed that I need to email them my CAF form again because I I signed using black instead of a blue pen lol

Hello JessicaDavis101,

We completely understand your concerns and frustration, but at the moment we are not getting any feedback from the certain Casino. Once we hear back we will take care of your case and forward it to Casino Rep.Until than our hands are tied and we are not able to help you.

We will keep you updating.

Thank you for understanding.

 I request withdrawal almost 2 months ago and not approved

when I asked for they tell me in 2 or 3 days but never 

Hello Rafael Navarro

Unfortunately, we are not able to help you at this moment, because we do not receive any feedback from the Casino. When they contact us or respond to one of the emails, we will take your complaint into account and try to help you.

Thank you for understanding.

I have been trying to get my redemption paid out since December. I have provided the proper kyc many times. My user name is rde1177. Can you please help? Thank you!

Hello rde1177,

We are not able to help you at the moment with this brand due to their unresponsiveness. Once we get any feedback from them we will let you know.

Thank you for understanding.