123 Vegas Support and Complaints Thread

Hello Kdidit,

Please be patient, keep you posted. 

Thank you

they finally paid me this morning after almost 2 months. thank you so much for your help. i wont be depositing with them because i have seen too many complaints about them not paying until we bring it here after many weeks. 

Hi bossdiva1016,

We are so happy that you've been paid! 

Enjoy your winnings and further entertainment! 

We will mark this case as Resolved.

Yeah actually have proof you even payout money. I trust giving someone living bridge then give money ugly cheap looking casino

I still have not been paid almost 3 weeks now. So frustrating. Not one person has contacted me to get this resolved

I too have been waiting and verified feel like I am getting the run around. My KYC is verified and it shows pending for check on payout. I contacted support twice for updates and was told it is in the final process this has really been a disaster and is shaking my faith here, luckily my groups been waiting as we been trying to find a good place to all play together on our girls night. 

Is 123vegascasino a sister of Vegasriocasino? 

Hello Kdidit,

We will reach out to them again to inquire about your issue. 

Keep an eye on this thread.

Hello axidphr34k,

According to their T&C the maximum time to process the any first withdrawal is 21 days. This is due to Risk and Compliance verification and KYC Verification.

May we know when did you make a request?

Thank you.

Hello Cosmic,

As we know they are not sister brands, you can see those kind of information on the review page 123 Vegas Casino  under the section advantages/disadvantages. There is no any sister brand with 123Vegas Casino at the moment.

The withdrawal started on the 17th so I have yet to really file a formal complaint though they did say my verification is complete and my withdrawal is in the final steps. It is slow so I'll wait to file anything for the 21 day window thank you. Sorry about the confusion too I was just complaining as it's really slow compared to anywhere else and the weird run around they give you.

Hi axidphr34k,

We are sorry about your issue but we need to stick with their rules.

Please let us know when it's finished.

Good luck!

The one thing I care about is getting paid the money actually so if y'all have actual proof of your pain I can easily say you're already the best in game

Hello Kdidit,

We're delighted to hear that you have been paid. Enjoy your winnings! 

We'll mark your complaint as resolved.

Great news! Thanks for the update Kdidit ! 

Well I believe I hit the maximum time for withdrawal it's been a few weeks and still they only keep telling me to wait for support to contact me.. attaching screenshots this is just crazy.

More screenshots attached 

Reattached original 4 

Hello axidphr34k,

Sorry that you are waiting so long to be paid. We will notify Casino Rep in order to try to speed up the process.

Keep an eye on this thread for any update.

Thank you.

Thank you Berks,

I will keep checking here and update if they ever reach out with anything else other than to keep waiting for an update from the team or actually deposit. Take care.

Steph

Quick update,

Don't know if this is because you pinged them but today's response from chat has now stated it's approved pending 5-7 business days. Will keep you posted.

Hello axidphr34k,

Thanks for letting us know. Hope that they will stick to their words and pay you on time.

Keep us informed.

Hello axidphr34k,

Any updates? 

Hi Anchi,

I asked support on chat this weekend and got told to wait it's almost ready and still being verified, though last time it was approved...I figured I would ask again after the 7 business days mark and get some captures again. Will post another update on the 19th.

So 8 business days in and this is what I get now.

Hello axidphr34k,

We will reach out to them again in order to speed up your withdrawal if it's possible. 

Keep an eye on this thread for any update.

Thank you.

Hi axidphr34k,

Your payment has been processed, Kindly let us know once you receive your funds.

Kind Regards,

123 Vegas Casino

V

Withdrawal

Sent to 123VegasCasino on Apr 18, 23, 03:40:42 PM

Hello my name is Jim. I have been doing everything the "support" team has asked me to do as far as getting a withdrawal and they are telling me that my CAF form has not been manually signed and it clearly has. I will attach here for you to see. I'm trying to figure out what I need to do to get this finalized and done with? Please Help

Jim

MAjJOR PROBLEM

Sent to 123VegasCasino on Apr 24, 23, 08:58:21 AM

YOUR KYC TEAM ARE INCOMPETENT THEY HAVE BEEN GIVING ME THE RUNAROUND FOR DAYS NOW AND EVERY TIME I TURN SOMETHING IN THEY FIND A PROBLEM THAT WAS NOT A PROBLEM BEFORE. I HAVE DONE EVERYTHING THEY HAVE ASKED OF ME MULTIPLE TIMES AND  IT JUST SEEMS LIKE THEY DON;'T WANT TO PAY THE WINNINGS OUT. I HAVE FURTHERMORE REQUESTED TO SPEAK WITH A SUPERVISOR AND CRICKETS NO RESPONSE. PLEASE HELP ME WITH THIS MATTER. IT IS BEYOND FRUSRTAING TO DEAL WITH.

Hello axidphr34k,

Please confirm.

Well it finally happened I got paid yay yay thank you for the help in the matter.

Hi axidphr34k, 

Thanks for confirming. We will mark your case as resolved! Enjoy! 

Hello Optimistic13, 

Please provide us with your 123 Vegas Casino username via private message and we will escalate the matter with Casino Representative. 

Thank you so very much 

Hello  axidphr34k,

You're welcome. Glad we could help! We'll mark this complaint as Resolved. 

Hello Optimistic13, 

We have successfully received your credentials via private message and will now escalate your complaint with Casino Representative. Keep an eye on this forum thread for an official response. 

Hello Optimistic13, 

We would like to inform you that the Casino Representative has acknowledged your complaint and is currently conducting a thorough investigation into the matter. Once we know more we will let you know.

Keep you posted.

Hi Optimistic13,

You have sent the CAF form in the form of image, Could you please share your CAF form in the PDF format to our KYC team. 

Hello Optimistic13, 

Do you have any updates regarding this matter? Is it finished?

Thank you.

Hello Optimistic13, 

We will be closing this complaint due to inactivity of submitter.

Hello, I was wondering how long it will take for a withdrawal. I spent over a month waiting for KYC documents to be approved, all to be told I sent them to the wrong address, the one posted directly on the withdrawal page, foolish me. So after that reset and my documents being approved, I have waited over 7 days for a confirmation email that states it will take 2-3 business days to arrive. Can I get some kind of update please. My user name is Co*******, my email is the same one registered here for LCB.org. ka********@gmail.com. 

Hello Katvasquez,

Thank you for reaching out to us and exporting your issue.

We will get in touch with Casino Rep in order to help you and to speed up a withdrawal process.

Keep an eye on this thread for any updates.

Hello Katvasquez,

Do you have some updates regarding this case?

Did you receive your funds?

No, I have received no funds, no communication, nothing 

Hello Katvasquez,

We are still waiting for a response from their side. Casino Rep got back to us and said that he is also waiting for an update from appropriate department, and once we get some feedback we will let you know.

Keep you posted.

Thank you.

So I decided to ask myself through chat. So apparently, the email that I received thanking me for providing the necessary documents and giving me a free chip for successfully being verified with this casino somehow is not being honored now. The rude customer service representative, Lisa, wow what a tool. So they are asking me to provide the address proof again. I am going to send them the same damn bill I did the first time that they approved me after I finish this update. I feel this is just BS, slow playing, stalling and playing stupid to drag out payment in hopes I give up or just play it out and lose it. So far, I wouldn't suggest this casino to anyone, hopefully they will prove me wrong.

Hello Katvasquez,

Casino Rep got back to us and said that you have provided them with a water bill, but they are asking for a valid proof of address so that the KYC verification goes smoothly.

Please do all the required steps and let us know when it's finished.

Thank you.

Could you please explain to me what that means. They have my Driver's license, front, back and me holding it. I sent them the water bill with the same address and name that is on my driver's license. What proof of address are we talking about here, this makes no sense.

Hello Katvasquez,

Casino Rep got back to us again and clarified what you need to submit. Please may we ask you to provide them with the  valid address Proof not older than 3 months showing your  full name, address (matching the account information) and issuing date (Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement.

Hope this will help.

Thank you for your understanding.