123 Vegas Support and Complaints Thread

Hello everyone! 

My name is Nancy and I am the representative for 123 Vegas Casino

Feel free to post any questions, requests or even suggestions here.

Of course, we also have the main support channels on our website such as live chat or email, which I recommend using if you need faster response.

Anyway I'll be happy answering here too.

We wish you a health and luck today 

Welcome to the LCB forum, Nancy! 

Welcome Nancy, thanks for being here to represent 123 Vegas Casino !! 

Thanks for signing up Nancy, glad to have you here to assist our members! 

Welcome to LCB Nancy, we're glad to have you here!

Hello Nancy, 

Welcome to our forum, we appreciate you being here to assist our members

I am trying to withdrawal now for over 2 weeks. I have verified my identity... however Im constantly getting my KYC documents kicked back to verify my address. Reason being that the utility bill I submitted(with my name and address clearly present) says "invoice statement" rather than "bill." I think this is sort of ridiculous as no bill I have with my name and address says exaclty what youre looking for?? 

Hello SPURLOCK49,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative in order to help you?

Hello SPURLOCK49,

We are still waiting for your credentials. Please send us via private message to be able to help you.

Hello SPURLOCK49,

Please send us your credentials  via private message   so we can reach to Casino Rep in order to help you.

Hello SPURLOCK49,

We will be closing this complaint due to inactivity of submitter.

Hi Nancy,

It has been over 2 weeks since I requested my withdrawal, and around 2 weeks exactly that my KYC cleared.   I am not getting a response via the payouts email, and the on-site chat is givng generic responses about just waiting longer with no actual insight. 

I would appreciate your help in getting what is a very small withdrawal of $100 completed.

Thatotherguy

Hello Thatotherguy, 

The maximum time to process the first withdrawal is 21 days.

I appreciate the response, but why wouldn't they give me that information themselves?   The below email is one of the times I was told a different time frame.   

Hello Thatoneguy,

We will reach out to them to inquire about this issue and to find out how long you should be wait to be paid. Keep an eye on this thread.

Hello Thatoneguy,

We still haven't been provided with an update about this matter. We will send them a reminder email in hopes that we can speed up the process. Keep an eye on this thread.

Hi my name is Brian username - brian78

Hello Brian Leviit,

Thanks for reaching out to us and for clarifying your issue. We will ping Casino Representative in order to help you. Please keep an eye on this thread. 

Hi Brian, 

Sorry for your inconvenience. I will try reaching out to our payouts team to get your account reviewed and issue resolved asap.

Hi Thatoneguy,

Your withdrawal was processed yesterday. Kindly let us know once you receive your funds. 

Hello Brian Leviit,

Casino Rep got back to us and said that your payment will be processed today. Please keep us informed. 

Hello Thatoneguy,

Has your case been resolved? Did you receive your funds?

Hello Brian Leviit,

Your payment was processed yesterday. Kindly let us know once you receive your funds. 

Hello Thatoneguy,

We will be closing this complaint due to inactivity of submitter  and mark it as Resolved.

kal********

I couldn't find the post to respond, I'm still having the issue

Hello SPURLOCK49,

Thanks for sharing your credentials with us. We will notify Casino Rep about your issue, and once we get a response we will get back to you.

Keep an eye on this thread.

Thank you.

This casino is fun in my experience I didn't have any problems 

Hello Bretames94,

Thanks for sharing your experience with our members. Hope that could be useful.

Hello SPURLOCK49,

We are still waiting for a response from Casino Rep. We will send them a reminder email in hopes that we can get an update as soon as possible.

We will keep you informed.

Hello SPURLOCK49,

Casino Rep got back to us and said that your account is under review, and once they get a response from finance department we will get back to you with the clarification.

Keep an eye on this thread.

Hello SPURLOCK49,

We are still waiting for an update from Casino Rep regarding your case. 

Once we hear back we will let you know instantly.

Thank you.

Hi SPURLOCK49, 

Your payment was processed on Friday, kindly let us know once you receive your funds.

i signed up at 123vegas and got a free chip and it had 3000 dollars play through, i got the playthrough and requested my bitcoin withdrawal. they will not pay it, its been over a month i just keep getting responses that they are taking care of it and wait for a response and there is still no response. i actually have over 2000 dollars sitting in my balance to play. dont play at this casino because they wont pay you. i am kyc verified and have been since the withdrawal request. 

Herllo bossdiva1016,

We are sorry to hear about the issue with your withdrawal.

Could you please send us your casino username via private message so we can contact the casino representative in order to help you.

Thank you

i sent it, also my withdrawal request was done on feb 7th and that is well over the 21 day withdrawal process for 1st time withdrawals. 

Hello bossdiva1016,

Thank you for providing your username, we'll contact the casino representative and inquire about the status of your withdrawal. Keep an eye on this thread for any updates. 

whats going on with my complaint? they still havent paid me 

Hello bossdiva1016,

We are still waiting for any response from Casino Rep about this issue. We will send them a reminder again in hopes that we can get any proper information.

Keep you posted.

Hi SPURLOCK49, 

Could you please tell us did you receive your funds, so we can mark this case as Resolved?

Thank you.

Hello bossdiva1016,

Casino Rep got back to us and said that your withdrawal will be processed today. 

Please let us know when it's finished.

Thanks!

I have been waiting well over 2 weeks to be paid my winnings. Yes i have been verified and approved, over 2 weeks now and still nothing. Very very frustrating.

Kd****

*****@usa.com

Kristi 

Hello Kdidit,

Thanks for reaching out to us. Sorry to hear that you are facing this kind of issue.

We will notify Casino Rep about this matter, and once we get an update we will let you know.

Keep you posted.

Thank you.

Thank you so much.  That would be awesome 

Hi Kdidit,

Let me inquire our team about the status of your withdrawal. I see that on March 6, 2023, you raised the withdrawal. I'll have my team review it and execute it.

Yes and i have been waiting for 2 weeks now. Everyone i chat with tells me the same thing which is to just wait. Never had to wait this long whatsoever with any other casino

Hello? Can i please get an update

Hi Kdidit,

Casino Rep replied to your post, so now we have to wait for an update. 

Keep an eye on this thread.

Ok thank you. I will let you know.  

Any update?