Wagering Requirements

Hi All,

Hope you are all doing well!

Question:

How many times do you usually contact CS in order to find out the remaining of your wagering requirement?

Do you find that annoying?

Kind Regards

Hah, good question. Not really sure how many times, but just enough to be really annoying
Wish there was some more elegant way for finding out that information..

Hi Lootva,

Thank you for the reply!

Yeah, used to work as a CS in the past and i can confirm that most of my time was spent replying to wagering requirement requests.

It is annoying from the other side also 

Kind Regards

One time too many if you ask me. There should be an auto feature where players can actively and in real time monitor their playthrough.

Half a time customer support is clueless and gives ya incorrect info

Hi CBG,

Thank you for the reply.

I totally agree with you there!

An automated system would be ideal for both sides and extremely time-efficient also

Kind Regards

I rarely play with bonuses due to fact that over the course of last few years WR has skyrocketed making it almost impossible to actually cash out on a bonus.

I think that is bigger issue than how WR is being tracked although I have to agree with everyone here that it should be automatic and visible at all time.

Hi Booty,

Thank you for the reply and the constructive feedback.

I must say that you are perfectly correct to point that out. WR has increased in the last few years.

While saying that, you will find that a few operators have started differentiating between real money funds and bonus funds, as to make it easier and more fair for players.

Real Money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

Booty, i would appreciate your comment on the above as well as from anyone else. Does that sound fair to you?

Kind Regards
Constantine

having real money and bonus money funds is only part of solution IMHO. When speaking of WR most players and myself included would love to see more "realistic" playthrough combined with decent deposit to bonus ratio.

My experience is very similar. Most of the time I play without bonuses nowadays because wagering requirements are way to high, and I would withdraw rarely.  Not to mention that a customer support only knows what deposit bonuses a casino has to offer; asking for a remaining wagering requirement isn't rocket science.

Hi Markotik,

Thank you for the reply.

What if, real money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

Would that make receiving bonuses more attractive for you?

Kind Regards
Constantine

Hi blueday,

Thank you for the feedback. Much appreciated.

Would you also like to be able to view the WR remaining as you play? Would that also be helpful?

Kind Regards
Constantine

I dont make a habbit claiming the bonuses for which I cant track my playthrough in the cashier. Well, I can say I dont use deposit bonuses often in the first place, I dont like the limitation of wagering requirements.

When I say limitation, I also mean the game restrictions, you often claim a deposit bonus and you cant play progressive slots for example which is stupid because you still made a deposit and should be able to play all games offered by the casino (ofc all games dont need to contribute equaly towards meeting wr. but you should be able to play them all).

I also dont like casinos that give their bonus automaticaly, and than you need to bother CS to remove it. Bonuses should always be given on players demand.

the most NetEnt casinos do have WR monitor feature.

All online casinos should take an example from BET-AT-EU cuz this one has the best WR monitor, it's on your right side of the screen while you playing

RTGs have decent wagering tracker/comps but as far as Im aware the rest of software providers don't.

to answer the question yes it is very annoying to contact CS all the time, and yes I would love to see realtime WR tracker.

I won't take a bonus unless it's for more than 100% and 20X or less WR....  I used to take them from Cleo's even though they were 30X, but it seems like they have tightened up lately... Inet is a little different, because it's min $10, so they usually have 25X which is fine with a small min deposit like that....  Liberty, Miami, and Lincoln all keep track of them right on the page in front of you.

Hello People,

Thank you for all your replies and the constructive feedback provided.

Keep it coming Much appreciated.

Some of you mentioned NetEnt and RTGs as providing WR. Is that in-game or via the cashier?

Kind Regards

Via 'my account'
and BET-AT.EU you can see it directly on the right side.

Hello TheRunn3R,

Thank you for the input

Kind Regards

So what i ultimately propose is ( aside from realtime WR tracking ) that all bonuses have playthrough no more than 15x

lol yeah Im aware that most operators would not offer such a low WR bonuses. which is understandable as they would get hit by bonus hunters.

Of course bonus hunting is not illegal but I do understand that you guys have to protect yourselves too.

Tbh i did not expect that your casino for instance would offer 15xbonus , was just being a smartass lol. Though personally I would not touch with a pole stick any bonus higher than 30x.LOL

casinoeuro.com has the best WR option,
you dont need to complete the WR if you dont want to, if you win big you can withdraw your winnings if you want to. you only lose the bonus money. but if you win big, i dont think you care

if you decide to use the deposit bonus, make a small deposit. the smaller the deposit the lower the amount of the WR.
I often do this and 2 out of 4 I manage to meet the WR.
I made a deposit of €25 at betrockit.com and got 150% deposit bonus...it took me about 6-8 hours but yes i met the WR and won over €250.

Hello People,

I would also be interested to hear the view in regards to my initial question of WR from the other members of the forum.

How often do you contact CS in order to find out the remaining of your WR? Does this annoy you?

Kind Regards

Finding the playthrough at the cashier is the best way. I don't like having to contact live support mainly because it takes up too much of my time as a player. Having dealt with support in the past most don't have a very good reputation in response time. When I see a message "will be with you shortly" i know I am in for a long wait.

Not to mention some of them make you feel like it is a big imposition and that really turns me off. I am a paying customer and they are not doing me any favors. It is their job  >:(

Actually for US Players
Bet On Soft and RTG seems to have the best playthru counter

Yes places like Miami Club and Liberty Slots have a bonus balance.  This doesn't cover the amount of wagering left though.  This whole bonus versus real cash tends to confuse quite a few people.  Mainly because all they see left is there cash balance and assume the playthru is done.  Which it isn't, you have to actually contact support to get the balance.

Top Game also has a nasty habbit of making you contact support to get your wagering left.

Personally, I don't mind bonuses as long as the bonus matches the wagering requirements.  If you give me anything less than 100% you had better be giving me a wagering requirement of 25 times or less on that bonus.  If it's less than 50 you had better be giving me a 20 times wagering requirement.  If your going to bother with a 25% match bonus, the wagering requirement had better be super low.

Otherwise I get why places have raised the wagering requirement on the larger bonuses 101% or higher.  Mainly because now your playing with more of the casinos money.  Not your own, granted you are playing with some of your own cash, but to get like 200% bonus or higher is pretty generous these days.

some casinos tend to overly complicate things. Half a time after going through all those T&Cs you are still left clueless. Often such terms are contradictory and I feel like I need a masters degree in law to decipher them.

Wagering requirement info and tracking has to be transparent and visible at all times in my opinion. You don't want to make things complicated to your players, you want to spoil and pamper them.

Customer is always right and we are your bread and butter after all. If I'm to throw in a deposit at any casino I want to have the best possible service and don't want to waste my time on chat hosts and ridiculous T&Cs.

You mean to tell me that depositing $100 then demanding an Hawaiian Vacation as a comp. For giving you my hard earned $100 makes me in the wrong?
How dare you
Sorry I couldn't resist being a bit sarcastic there.

On either note yes, well mostly because what happens on WGS.  Is if you win on a spin, they put the value of that spin back into your bonus balance.  Then put the rest in cash.  Yet there are times your bonus balance is at $0 yet you still have wagering requirements left.  That's what is maddening about the system.  I wish WGS (Miami Club, Liberty) would keep that in your bonus balance until the wagering is done.
So that's where WGS software gets real confusing.

I just think that although there are some players who simply are not right, most of them simply have misunderstood the T&C, and there lies the problem. Making it simple and transparent would probably make things easier for everybody.

Ya know what would be cool? No WR at all lol

meet half way low WR

Half way to WR would work for me

I think everyone here agrees that wagering requirements has to be displayed at a visible place. Going through customer support ( whether via email or chat ) can be a painful task ( for various reasons ) , hence having the playthrough shown at any given time would be very helpful to both players and casino itself.

Now I understand that having such WR feature would require some technical skill and development, but I believe that this problem should be easily solved on a platform/software level.

Regarding the size of WR that is a whole another story. I have been around for a while in gambling industry to witness WRs as low as 5xbonus and as high as over 100xbonus+deposit ( insane right? ).

I understand the need for casino operators to protect themselves from "bonus abuse" ( which ain't illegal as some casinos would love us to think ) , and their reasoning behind increasing the WR.

However some casinos are exaggerating and pushing it too far.

The way I see it there is couple of things they can do. Not allow any bonuses ( which i understand would not be realistic as the online casino market is way too competitive ), or find a right formula which would keep the players happy and at the same time protect casino operation from getting hammered by players cashing out on a bonus(es).

Some middle ground has to be found. In my opinion WR should not go over 30xbonus amount, but then again it really depends on the size of the bonus and bonus/deposit ratio given.

Given that blackjack is no longer an option that counts toward meeting the WR ( or in some cases it counts from 1%-5% towards that WR ), it is fair to assume that even with low WR offered by casino operator the house edge is still on their side.

Sure some players will win, but in the long run house always wins. Even if a player cashes out they are most likely to come back and spend that money.

So occasional cashouts on a bonus is a risk that any casino should take knowing they will be well ahead long term.

Hi All,

First of all, i would like to thank you all for your participation and feedback. Much appreciated

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Kind Regards