Vegas VIP Sweepstakes/Classified Sweepstakes withdrawals

Has anybody done withdrawals with this place? I have been playing there for a month or  two and have made several deposits, all with deposit bonus match offers, but I have never had a withdrawal.

Well, the night before last, I deposited $25. I almost went to chat to ask for the deposit bonus but decided to just see how it went without the bonus. Well, after playing for the last two nights, I made a withdrawal with them this morning for $3,000. My husband thought I was messing with him. He couldn't  believe I could win that much off of $25. I couldn't hardly believe it myself. I was literally laughing out loud at one point because I was thinking this had to be a joke. I hit on everything I played. Anyway, I talked to live chat and saved the transcript. I was told to email my driver's license, which I did and he confirmed he received it while we were chatting. He said it would be processed in 3-5 business days and paid wire. He said he thought I should receive the money by next Wednesday, the 28th. I asked about weekly max payments and he asked how much I was withdrawing. When I told him, he said somebody would email me this morning with all the info. Well, at lunch today, I did chat again and the girl told me the guy was mistaken. It may be today or tomorrow before I would get an email. And she said I have to wait for this email before I can send in any documents because this email has a form to fill out and only the operator that sends the email has access to the form.

So, now I really don't know what to think. I have never cashed out this big of an amount from any casino. I am trying not to get my hopes up too much just in case this place turns out to be rogue or something.

Sorry for the novel  I just wanted to find out if anybody else had any experiences with this place. Any input would be greatly welcomed!!

That is a fantastic win congrats to you! I have not heard of this casino before. I did take a peek at it and it certainly is a different concept with the paid ads.

I hope your withdrawl goes through quickly and stay positive!

Lips

I don't have any info but I hope you will get your money, you earned it fair and square!

Thank you both. I did talk to live chat again this morning because I still had not received the email. While I was in live chat, I checked my email and there it was. I filled out the verification form they had attached and sent copies of everything they had requested. I am going to contact them this afternoon to verify everything was received. I did notice that when I go into the cashier now, they have updated my withdrawal status to "under review" whereas before it said "requested". I asked chat once again how long it would be from the time I first requested payout until the time I receive the money, and she still is saying 3-5 days total. Keeping my fingers crossed!

I did have $50 showing in my account when I logged in this morning. Evidently I won one of their daily raffles yesterday. I had about 700-800 entries in that thing. I have about 900 entries in the weekly $500 raffle and over 1,000 entries for the $1,000 monthly raffle.

I also received this email from them yesterday:

Dear Heather:

Congratulations your player status has been upgraded. This means quicker prize payouts, bigger bonuses, easier depositing and many more benefits. As your personal account executive you may contact me directly for any special requirements 24/7.



Here is a fantastic bonus to get you started.



An exclusive 250% match bonus for all your deposits during this weekend.

To request your bonus you just need to send me an e-mail.





Best regards,



Vincent

Account Executive

That's good news, it looks like everything will go smoothly.

Well, I did chat again yesterday evening to confirm all of my documents were received and correct. I am posting a copy of the chat. I am really doubtful I will see this money. The guy in chat seemed a little shady to me with his answers.


Your chat transcript


David Thu, 22/12/2011 11:57:21 pm
Hello heather. How may I help you?


heather Thu, 22/12/2011 11:58:15 pm
HI....Earlier today I sent two separate emails with the required documents for payouts. Can you confirm if the emails were received?


David Thu, 22/12/2011 11:59:16 pm
Im going to check


yes


heather Fri, 23/12/2011 12:00:37 am
Both emails were received?


Do you know if I need to submit anything else?


David Fri, 23/12/2011 12:01:44 am
no


heather Fri, 23/12/2011 12:02:31 am
No to which question?


David Fri, 23/12/2011 12:03:07 am
ok just a secoind. I'm going to check it


heather Fri, 23/12/2011 12:03:17 am
Ok


David Fri, 23/12/2011 12:03:56 am
your withdrawal has been processed , now you have to wait from 5 to 7 days


heather Fri, 23/12/2011 12:05:51 am
Oh...I misunderstood the other chat people I have spoken with. I asked if the total wait time from withdrawal to receiving the money was the 3-5 days they were telling me and they said yes. By processed, do you mean the payout has been sent to the processor to send to the bank?


David Fri, 23/12/2011 12:07:20 am
generally it delays from 3 to 5 days but since we're in dcember, it could take a litle longer


heather Fri, 23/12/2011 12:08:15 am
And I asked if there were weekly max payouts and I was told that information would be in the email I was sent, but I didn't see that information anywhere. Did the whole amount get processed? Will I receive the whole amount at once?


David Fri, 23/12/2011 12:09:17 am
I can see in the system that your requested is processed.


heather Fri, 23/12/2011 12:10:43 am
When I look in the cashier, it still tells me it is under review. But if you are seeing it as processed, is it for the whole amount? Nobody has told me if there is a max weekly payout.


David Fri, 23/12/2011 12:10:57 am
$4000


the maximum payout


heather Fri, 23/12/2011 12:12:15 am
Ok..so I will receive the whole amount at one time? When will it update in the cashier to let me know that it is processed since I am not seeing what you are seeing?


David Fri, 23/12/2011 12:14:08 am
the status is under review. but it's going well


you only have to wait a couple of days


heather Fri, 23/12/2011 12:17:11 am
I am confused now. You said before you could see in your system that it had been processed already, but now you just said it's under review. Which is correct? I am sorry for all of these questions, but I have never had a payout with you before, so I am just a little nervous.


David Fri, 23/12/2011 12:17:41 am
when I say that it's processed it means that We have gotten your documents


heather Fri, 23/12/2011 12:19:07 am
Oh..I see. So when do you suggest I check back to see if the payout has been sent to your payment processor?


David Fri, 23/12/2011 12:19:25 am
on monday


heather Fri, 23/12/2011 12:19:40 am
Ok...Thank you for your help.


David Fri, 23/12/2011 12:20:05 am
youre welcome


Duration: 00:23:12

Chat has been opened from website:

Well, my saga with this place continues. Here is the chat I just had with them.






Your chat transcript


logo


Jackie Thu, 29/12/2011 04:35:10 pm
Hello heather. How may I help you?


heather Thu, 29/12/2011 04:36:32 pm
Hi..I am checking on the status of a payout I had in progress. I still have not received the bank wire. Can somebody check on this for me?


Jackie Thu, 29/12/2011 04:36:47 pm
Hi Heather


one second please


heather Thu, 29/12/2011 04:39:05 pm
Ok


Mary Thu, 29/12/2011 04:40:11 pm
Hello Heather


how are you


heather Thu, 29/12/2011 04:40:17 pm
Hi


I'm ok..


Mary Thu, 29/12/2011 04:40:36 pm
i am going to explain you what happened


heather Thu, 29/12/2011 04:40:47 pm
Ok


Mary Thu, 29/12/2011 04:40:56 pm
your bank Liberty Bank of Arkansas


heather Thu, 29/12/2011 04:41:47 pm
Yes?


Mary Thu, 29/12/2011 04:41:51 pm
doesn´t operates on holidays


heather Thu, 29/12/2011 04:42:24 pm
The bank was only closed on Sunday and Monday.


Mary Thu, 29/12/2011 04:42:42 pm
the thing is that the international wires were not available


heather Thu, 29/12/2011 04:43:10 pm
I don't understand.


My mother is the manager at the bank.


If a wire was sent while the bank was closed, it would have gotten processed the next day the bank was open for business.


Mary Thu, 29/12/2011 04:45:15 pm
Please give me a minute to speak to the manager and get details


heather Thu, 29/12/2011 04:45:38 pm
Yes please do that. I am on the phone with my mother at the bank right now.


My mother says there was never a wire transmittal received for my account.


Mary Thu, 29/12/2011 04:53:23 pm
Hi Heather, we are truly sorry for this inconvenience, the truth is that there was a mix up with inter company transfers addition to this the banking holidays have not helped with the delay. I would like to assure you that the prize payout is in process and that you will have it by the 5th or 6th January est. I understand your concern and i wish i could make it happen sooner. On the same note, we have identified our weaknesses in our processes


heather Thu, 29/12/2011 04:53:28 pm
She said that even if a wire was sent and the bank was closed and the wire was rejected, there would be a transmittal number, and she said nothing has been received.


Mary Thu, 29/12/2011 04:53:56 pm
Which means that the next time round we will be able to give you very fast delivery


no not at all


Your payment has been processed on the 23rd of December


heather Thu, 29/12/2011 04:54:55 pm
So I have been lied to from the very beginning then? I have been told different answers every time I have talked to chat


Mary Thu, 29/12/2011 04:55:12 pm
But inter company transfers and the bank holidays have been the cause of this delay


what can we do to make it up to you?


heather Thu, 29/12/2011 04:55:59 pm
The only way this can made up to me is for me to receive this money.


I don't understand why now it is going to take a whole other week to get into my bank account?


I have been trying to give your casino the benefit of the doubt from the very beginning of this ordeal. I have played at online casinos for over ten years now, and not one time have I not been paid by a casino.


I was hoping that your casino would be legitimate and pay out player's winnings in a timely manner.


But the more this goes on and the more I get the runaround and different answers every time I speak with somebody in chat, I am really starting to doubt that this casino is legitimate.


Mary Thu, 29/12/2011 04:59:33 pm
Normally it take up to 12 working days to process the prize. We are doing our very best to cut that down, no excuses you will have your money by the 5th or 6th, please bear with us a little longer


heather Thu, 29/12/2011 05:00:06 pm
And can you tell me why it is going to take until the 5th or 6th to get my money?


Send the wire today.


Is there a reason the wire cannot be sent today? Or better yet do a check and overnight me the check. Take the check fee and overnight fee out of my $3,000


Mary Thu, 29/12/2011 05:04:45 pm
The intercompany transfers were the biggest cause of this delay, your prize has to be processed by the one company and we need to receive this and do another transfer on their behalf. Please read the terms in the cashier where it says up to 12 working days. We email you a screen shot.


In the future we believe that it will be processed from 3 to 5 working days. Once we have determined the new time line we will advise. thanks for your patience.


heather Thu, 29/12/2011 05:06:03 pm
That was not what I was told when this whole process started. I have every saved chat. Before I even cashed out, I asked chat how long. I was told 3-5 business days. Period.


And I did read your website and the cashier help. Nowhere did I see anything about 12 days


Mary Thu, 29/12/2011 05:07:56 pm
3 - 5 is our best case scenario. Again sorry for this, but please rest easy that it will get done!


heather Thu, 29/12/2011 05:08:32 pm
Then why was I not told anything other than the 3-5 days when I first asked chat before I cashed out?


And again, why is a check not possible?


Mary Thu, 29/12/2011 05:10:51 pm
because, we doesn´t expect to have problems with the intercompany transfers


Miss Heather, we are going to assign you 150% to your next 20 deposits for this inconvenience, and for New Year Eve will give you 200% to all your deposits until January 2 nd


Again sorry for this


for sure you are going to have your money on friday 6th


heather Thu, 29/12/2011 05:16:36 pm
You can assign all of the deposit bonuses you want, but I will not deposit more money into a casino that owes me $3,000 and has given me the runaround from the very beginning.


Mary Thu, 29/12/2011 05:17:06 pm
we can cashback your last deposit


heather Thu, 29/12/2011 05:17:27 pm
Would you really expect me to deposit more money?


Mary Thu, 29/12/2011 05:17:34 pm
and give you a non deposit bonus, $50 bonus free


we are going to give you back your last deposit


plus $50 bonus free


heather Thu, 29/12/2011 05:18:48 pm
And then if you give me back my last deposit and the $50 bonus, are you going to use that as a way to get out of paying me the $3,000 I won off of that last deposit?


Mary Thu, 29/12/2011 05:19:41 pm
Of course No, $3,000 is your prize, and you are going to receive it for sure


heather Thu, 29/12/2011 05:20:20 pm
Because I have seen where rogue casinos do this to players who have won but the casinos do not want to pay.


Mary Thu, 29/12/2011 05:21:48 pm
Miss Heather, i am ensuring that your money is going to be paid


heather Thu, 29/12/2011 05:21:56 pm
I have kept copies of every chat, and I will keep a copy of this chat. I am sure I have very little recourse if your casino does screw me over, but at least I will have proof of my side of the story to post for everyone to see.


Mary Thu, 29/12/2011 05:22:11 pm
you are right


but we are going to pay for sure


heather Thu, 29/12/2011 05:23:58 pm
Well that remains to be seen. So now the new date for the money to show up is January 6th? Well, if it is not received you can be assured I will be contacting you again.


Mary Thu, 29/12/2011 05:24:52 pm
you can contact us, but for sure you will be paid


it was a pleasure chatting with you, we can chat again when you receive your $3,000


heather Thu, 29/12/2011 05:26:08 pm
I hope so.


Duration: 00:52:05

im sorry this happened to u i hope u get your winnings that is a great win,I tried to download this casino but i couldnt. gl

What a saga. I hope to hear you have received your money by the date they said. 

blue

Hmm, doesn't look too good to be honest, they always seem to find excuses... But I hope they will keep their word and pay up, that's your money!

wow, I have had rogues do this in the past but in the end they paid. I actually signed up there awhile ago and got a free chip and im sitting at 200$ and now they are saying that it is US only no Canada I can deposit just not cash out LMFAO.  I log on now and then just to hear the different answers from support and I do like the slots.

Thanks everyone....I do have a small glimmer of hope that I will get paid. After that last chat session, I was seeing red, so I got on their Facebook page and put this on every one of their posts through the month of December:

Just a warning to all you potential depositors-I'm still waiting on a $3,000 withdrawal from this casino. I've been given four different dates as to when I will get this money. I was supposed to get it today but I was told just a little while ago that now it wont be until January 6th. I've got copies of every chat I've had with this casino regarding my withdrawal. Feel free to message me if anybody wants to read them.

Well, within minutes, they started deleting what I had put. They then commented on one of my posts, but deleted their comment soon after so nobody would see it on their page. This is what it said:

Hi Heather,
Vegas VIP Sweepstakes mentioned you in a comment.

Vegas VIP Sweepstakes wrote: "Dear Heather Eno Bruner we understand your situation and you will receive your withdrawal, we apologize for the inconvience, however we don't tolerate this kind of attitude."

See the comment thread

Reply to this email to comment on this photo.
Thanks,
The Facebook Team

My reply to them:

Since you have already deleted this comment you made to me, and I have no way of replying to you in a message, I am posting this here. I just think it is only fair to let other potential depositors know what they are in store for if they make a withdrawal from your casino. That is the only reason I have posted on your page. I was lied to in the chat sessions, and I have proof of that. The only reason I was told the truth this morning by Mary is  because my mother works at my bank and she could see whether or not a wire had been sent in the first place. Mary first tried to blame it on my bank being closed for the holidays, when in fact no wire was ever sent to my bank to begin with. Would you expect an honest casino to try to lie their way out of a situation instead of just admitting there was a screw up on their end? I wouldn't. I would only expect actions like that to come from a dishonest casino, who is trying to buy time into not paying an honest player who has won money at their casino fair and square. I am not the type of the person to cause trouble for anybody or anything UNLESS there is a valid reason. So, until my money shows up in my bank account, I can only assume, based on my experiences I've had with your chat people since my whole withdrawal process started, that I am not dealing with a casino that is being 100% honest with me. And that there is enough, in my opinion, to give me a valid reason to post what I have. I'm sorry if you disagree.

Of course, all of that was deleted also, so this was my next post to them:

I don't understand this place at all. Instead of using my posts as a way to show everyone that yes, you are going to pay me and you are doing everything you can to remedy my withdrawal situation, you just delete everything. Like you are trying to hide this whole thing. If I really am going to be paid, why not leave everything up here for everyone to see, so when I do supposedly get my money on January 6th you can show everyone on here that yes, your casino does pay?? And I would have been VERY willing to come back on here and put on every post I had made, that yes, I had received my money and that I would vouch for your casino any day of the week. Like I stated before, I am not out to harm anybody or anything. I have no problem coming back and saying maybe I was too quick to judge, I did get my money, they are a good, honest casino. That would have shown every one of your 48,393 followers that you do care about your players and you are an honest casino. Instead you just hide the fact that I've been lied to and strung along for over a week now. Your actions are just confirming what I've been afraid of this whole time-your casino is just another rogue casino out to take players money with no intentions on ever paying out legitimate winnings back to those players.

Then this from them:

Dear Heather Eno Bruner: As we told you before, your payment will be on January 6th, that was not our fault, the intercompany transfers were the biggest cause of this delay. Normally it take up to 12 working days to process the prize. We are doing our best. Thank you very much for your patience

And finally, last reply from me:

And I sincerely hope that I can come back to this post or your FB page on January 6th and let everybody know that I did get paid my winnings, because that is exactly what I will do if indeed my winnings do show up in my bank account.

They left those last 3 comments on their page, which gives me some kind of hope since they deleted all of the other ones.

Good for you,  I'm sure they don't want 48,393 clients seeing that...they will pay I'm sure.

I really hope so. I would hate to quit playing there as I really like the games, not to mention the fact that the $3k would come in really handy!!

Right before the whole Facebook ordeal happened, I received this email from them:

Dear Heather:

As we told you by live chat, please check your balance on the lobby, because we cash back your last deposit, only for the inconvenience. You definitely will receive your $3,000 you won.

If you play with that $25 we gave you, you can ask by live chat a $50 free bonus for continuing playing.

Please contact us on Friday 6th, to confirm to us that the $3,000 are on your account.


Best regards,


Customer Service
www.vegasvipsweepstakes.com

And they did put the $25 back in my casino account. Do you all think I should play that? Or just leave it alone, since that is the deposit that I won all of the money on?? I still feel like if I play that money back, they will then have a valid (in their opinion) reason to not pay me. Though, they did say they only put it back in my account for the inconvenience. I'm torn....

Heather, since that last message does not have any person's name attached, just Customer Service.. I would be concerned also. What I would do is contact them by phone to confirm this is really ok to spend and get a name... then you have it verbally and in writing and a name...

katt

I would say DONT do it Heather,  from what I have read and heard about this will give them the excuse they seem to want to void your winnings just as you said.

A suggestion,  if you just like their slots you can search up there software type...their must be other casino's with the same slots as the and same software...just an idea

I hope you have a happy new year and a good surprise on the 6th

Yes, I have decided not to play the money and just wait and see what happens on the 6th. I don't want to give them any reason whatsoever to not pay my money.

Thank you all for the comments and input.

Happy new year!!!!

Well, this is my chat from this morning. I am contacting them after lunch today to see if they have the number. I also found Kingsbury on Google. They have an affiliate program for Vegas Vip called Midas Affiliates. I sent them a message regarding my payout ordeal with Vegas Vip. I am waiting to see if Kingsbury will respond.



logo


Jackie Tue, 3/1/2012 03:45:46 pm
Hello heather. How may I help you?


heather Tue, 3/1/2012 03:46:50 pm
Hi..I wanted to check on the status of my payout. I was told on 12/29/11 that I would receive the wire on 1/6/12, but I just wanted to confirm that there is no problems like last time.


Jackie Tue, 3/1/2012 03:48:27 pm
Hi Heather


heather Tue, 3/1/2012 03:48:48 pm
Hi


Jackie Tue, 3/1/2012 03:49:15 pm
Yes Heather


the payment should be on friday


on thrusday contact us by live chat so we can reconfirm that


heather Tue, 3/1/2012 03:50:23 pm
I'm getting the feeling already that the payment is not going to show up on Friday.


Can somebody confirm that your "inter company transfer error" was corrected and that the wire has actually been sent?


Jackie Tue, 3/1/2012 03:51:13 pm
we checked thant


and its ok


heather Tue, 3/1/2012 03:51:39 pm
So what does that mean?


What is the status of the payout right now? I know it says in progress in the cashier, but I want to know what has actually been done so far. Has the inter company transfer been done? Has the wire been sent to my bank?


Jackie Tue, 3/1/2012 03:54:01 pm
we asked about your payment, and they told us that on friday afternoon you should have the money on your account


heather Tue, 3/1/2012 03:54:49 pm
Can you tell me who "they" is?


Can whoever "they" is not tell you whether or not the wire has been sent?


Jackie Tue, 3/1/2012 03:55:38 pm
Kingsbury Service from Belice


they are the operator


heather Tue, 3/1/2012 03:56:12 pm
Ok..so can they confirm to you whether or not the wire has been sent?


Instead of just saying the money will be in my account on Friday?


Is there not a way they can confirm that?


Because the wire would have to be sent today for it to show up on Friday. My mother told me international wires take a day or so longer than normal wires.


Jackie Tue, 3/1/2012 03:58:04 pm
Yes, you are right


today is going to be send


so on friday the money must be on your account


heather Tue, 3/1/2012 03:59:18 pm
Well, once they send the wire, they will receive a transmittal number. Can they send it to me or send it to you and I will get it from you? That way I have proof the wire has been sent.


Jackie Tue, 3/1/2012 03:59:26 pm
ok miss


heather Tue, 3/1/2012 04:00:24 pm
Ok?? Does that mean I can get the transmittal number?


Jackie Tue, 3/1/2012 04:04:07 pm
yes of course


we will send you the number


heather Tue, 3/1/2012 04:05:38 pm
Ok...so when should I expect to receive the number? This afternoon? Will it be emailed to me? Or should I just contact chat?


Jackie Tue, 3/1/2012 04:08:10 pm
please contact us


heather Tue, 3/1/2012 04:08:34 pm
Ok. I will contact you this afternoon.


Thank you


Jackie Tue, 3/1/2012 04:08:39 pm
thanks


Duration: 00:23:23

This is the last chat I had from them yesterday evening. They closed the chat, without giving me a chance to say anything, after their last reply. I think they pretty much just told me what I wanted to hear at the end of the chat because they were tired of messing with me. My mother in law thinks I am being too threatening and antagonizing with them. I told her I just want to make it clear to them that I am not some sucker who doesn't know the way this stuff goes and that I am not going to rest until I receive the money that is owed to me.

When this place and I had our little spat on their Facebook page, they told me they do not tolerate my kind of attitude. If they didn't like my attitude then, they REALLY won't like my attitude if my money doesn't show up Friday. They have not seen anything yet.


Thank yo
Your chat transcript




Jackie Tue, 3/1/2012 11:24:24 pm
Hello heather. How may I help you?


heather Tue, 3/1/2012 11:25:11 pm
Hello...I wanted to get the transmittal number for my wire that was supposed to be sent to my bank today.


Hello?


Jackie Tue, 3/1/2012 11:31:24 pm
you mean Bic number


?


heather Tue, 3/1/2012 11:33:05 pm
I am not sure what you call it. My mother said that when a wire is sent, there will be some sort of number-she called it a transmittal number, that is attached to that wire.


I am guessing it is like a confirmation number of some sort, so that both the sender and the bank have a way of tracing/tracking the wire.


Jackie Tue, 3/1/2012 11:37:17 pm
yepp


we told you that your payment would be ready on janaury 6


we will give you that number on that date


heather Tue, 3/1/2012 11:39:23 pm
If the money is supposed to be in my account on that date, why would I need the number on that date? I am asking for that number now as proof that the wire has actually been sent.


I don't understand why some sort of proof cannot be provided, if the wire was in fact sent today.


I was told this morning that the wire would be sent today.


Somebody should be able to make a print out of the actual payment transmission.


Can anybody answer me??


Jackie Tue, 3/1/2012 11:48:17 pm
my supervisor told me that you will receive this number on january 5 so that you can get your money on january 6


heather Tue, 3/1/2012 11:49:02 pm
That does not make sense. Why would I HAVE to receive that number in order to get my money on January 6th??


If a bank wire is sent, it goes directly to my account, without me having to have any number to receive my money.


Jackie Tue, 3/1/2012 11:49:45 pm
yuou will receive it on january 5


the number


heather Tue, 3/1/2012 11:50:27 pm
Can you just be honest with me and tell me whether or not the wire was even sent today?


Jackie Tue, 3/1/2012 11:50:55 pm
it was sent today


heather Tue, 3/1/2012 11:51:00 pm
Because if the wire was not sent today, then I will not receive the money in my bank account on the 6th, as I was promised last week.


Jackie Tue, 3/1/2012 11:51:06 pm
on thursday you will get that number


and on friday you will see your money on your account


thanks


thanks for youtr patience!!


Thank you for your chat. Feel free to contact us again.

Well, my money won't be coming today. I just received a phone call from Vegas Vip. The money is at the Bank of Malta right now, and it will be in my account on Tuesday, the 10th.

I will never deposit with this place again.

No money again today. I called them because the live chat was down. Now they say I should see the money in my account tomorrow. This place is a joke.

They are certainly dragging it out a bit hbruner.  Do keep us posted.

blue

Tommorrow has came and gone any updates? 8'|

Still no money. I am so sick of this. I spoke with Aldo (who is supposed to be the payment operations manager) yesterday. He explained to me something about them having to use four different banks to get the money wired to me. He said I will have the money Monday morning. Friday morning he will send me the confirmation of the wire transfer, showing where the money has left the 3rd bank and been sent to the 4th bank (my bank). He will then send me the confirmation showing where the wire has reached my bank on Monday.

Well, after we got off of the phone, I realized Monday is a federal holiday (MLK Day), so I called him back and told him. He said he was not aware that Monday was a holiday for us. So, now it will be Tuesday before the money gets to my bank account.

So much has happened/been said throughout this whole ordeal, I could literally write a short novel. I have found out some interesting (to me at least-in the end, it may not mean squat) things with this place and different companies/people they have connections with.

So, that's the update on my saga. I am so baffled, angry, confused by this whole thing, I don't even know what to say to these people anymore. I have never been treated this way by a casino before.

So if you get it on Tuesday that would be 11 days late (including weekends) from the original date they said. 

I just hope, that after all this effort, you get your money on Tuesday.  I'll be waiting to see your post saying you got the money hbruner but I certainly won't be holding my breath!

blue

Blue, the very first original date I got from them was December 28th. The date has changed six times now, I think...I can't keep it straight anymore....

So that would be 20 days then. 

I meant to say, what's all this "transferring it via 4 banks" business?  That sounds a very strange thing to do.

blue

I don't understand why they need to wire the money through 4 banks either, it does seem strange. But I really do hope that you will get your money...

He explained it as this-the money comes from a bank in Belize, goes to the Bank of Malta (?), then to a bank in Tennessee, before it gets to my bank in Arkansas. I talked to a woman that works at the bank with my mother and she said it is not strange for it to go to the TN bank before mine. She said sometimes b/c of the way their (this would be Vegas Vip or their processor) bank process wires, they may have to go through another bank before it gets to mine.

He did say too that each time the money is received at one of the banks, the bank sends back an inquiry as to what the funds are for. So, Vegas Vip has to respond before that bank lets the funds go on to the next. I know that now the U.S. Fed's are tracking amounts $3,000 and up. It used to be $5,000 and up. So I kinda buy that excuse.

I never got my confirmation from Aldo this morning. I called and left him a message, but he hasn't called me back. I got on chat a little while ago, and that person said he just spoke with Aldo and that Aldo will be contacting me by email today.

On a MAYBE good note-I logged into the cashier at Vegas Vip last night to look at my withdrawal. It wasn't showing up anymore under pending. So I chose the processed option, and there it was. It shows that as of 1/12/12 at 2:33 pm, it was updated to processed via bank wire. According to their cashier FAQ, the processed status means that your payout request has been fulfilled and submitted thru your payout method.

Crossing my fingers that the wire has been finally sent. Although, I won't believe it until I see the money in my bank account.

Thanks for the bank explanation - I guess it makes some sense.

As for the withdrawal position, it's looking very hopeful.  Got my fingers crossed for you too hbruner.

blue

Update on my continuing saga-STILL NO MONEY. Bet nobody would have ever guessed that...

So, I never got my confirmation from Aldo on Friday that the wire had been transferred. I was told via chat that Aldo would be emailing me, but I never received an email. Yesterday morning I got a call from a different guy at Vegas Vip. He said he had emailed me a wire confirmation and that I should have the money in my bank account in a few days. I asked what happened to the wire being sent last week and my money being in my account on Tuesday. I got the same bank/processor issues that I've already heard countless times.

I went to the bank's website that is listed on the wire "confirmation". The bank is Sparkasse Bank Malta Plc. On the bank's website, you can actually download the wire form and print it out. So the form they sent me as "confirmation" that the wire was really sent to any freaking bank, doesn't prove squat! It has no wire transaction number on it, no markings from the bank showing it was processed-nothing. For all I know, they could have just printed out the stupid form, filled it out, sent it to me as their "proof" they sent the wire, but never actually sent it to the bank to be processed. It proves absolutely nothing to me!!

I am so fed up with this whole thing. I have contacted Max at another forum, and he suggested I start the PAB process. I am going to start filling out the form today and see what happens.

I just went to their Facebook page and was going to comment on their wall. I guess they have banned me because I cannot comment on anything on their page. They have also deleted most of my previous comments. I noticed that they have deleted other people's comments that were negative towards their casino. I saw the comments a few days ago and even replied to a few of them, and now everything is gone. Nice way to deal with unhappy customers...Very professional, huh?

I have called Aldo a couple of times, and he will not call me back. I have submitted a PAB complaint with another forum, so I don't know if I will be able to say anything else about this. If this ever comes to an end, I will let you all know.

Damn, I'm so sorry that you have to go through all this. What these guys are doing is far from professional, it's unlawful in my view.

Thanks...I don't understand why they have are having so many problems with me, when others are getting paid. I have been chatting with a person on another forum, who is from TX. He made his second payout request on January 1st. They processed his payment on the 12th, and he had it in his account yesterday, the 17th. So why can't they manage to pay mine?? I am sure I pissed off more than one person at Vegas Vip, but jeez. Just pay me my money, and you won't hear from me again...I don't get it.

Unbelievable trail of events just to get your money hbruner.  Do keep posting updates and I hope to read that you have received your cash soon.

blue

If other players have received their money from them I guess you will too, hopefully sooner rather than later.

Hi all,

I just wanted to let everybody know that I finally received the wire today!! I am so glad for this to finally be done!!!

Thank you everybody for your kind comments and moral support! lol

Finally! Boy that was a tough one for you hbruner! Happy for you that you finally have the money... Congrats!

katt

Phew!  So glad to hear that hbruner and thanks for letting us know.  Congratulations.....finally!

blue

Hurray! I'm happy and relieved that it's finally over, enjoy the money!

Great to hear

so did you get paid or what

Yes, I did get paid. And actually, I have had two other withdrawals with them, one of which I am still waiting on partial payment. After I had my first payout for the $3,000, I cashed out with $1,000. Then after that one, I had this last cashout for $5,000. I have been paid the $1,000 and $2,500 of the $5,000. I am supposed to receive the remaining $2,500 this week.

I have to say this for Vegas VIP, they are stupid slow on payments (it took me about a month to receive each one so far), but they pay.

They have upgraded their cashier and ever since then, I have not been able to deposit there with a Visa or Mastercard. Support keeps telling me they don't know why I can't deposit and suggests I inform the banks to approve the transactions to Vegas VIP. Not much help there. I use both of those cards at every other online casino I play at, with no issues at all. I don't know what is going on.....

I just discovered this casino yeserday and of course fell in love with it, mostly because of the different new games they have-then I read this which made me sad that they were such *^%&* on the payment run around..glad to hear you finally got your money..

That is strange that they have sent you off to your bank rather than try and resolve the problem at their end.

Do you think it is down to them or it is actually your bank?

blue

Blue,

I think it's something on their end and not my bank. I use both of my cards at every other online casino I play at, and I don't have any problems with the cards working. I was finally able to make one deposit at Vegas VIP last week. Ever since then, I haven't been able to deposit again. I keep getting the same error messages I got before. If I use my Mastercard, it says IDCheck failed. If I use my Visa, it says Limit Exceeded. Chat is NO help at all.

I'm beginning to think I've won too much there, and they don't want me playing there anymore!

Hi hbruner,

I have had some of the same problems that you have had. But there is a solution, I finally was able to deposit there today again after thinking my bank card would not work. If you get the message of limit exceeded, you can NOT try and make another deposit until after 24hours (it sucks, i Know, but its how it is), and it should be fine. It might be your bank being suspicous of the shopping vouchers (they were at mine, but everything is ok now), hope this helps

The Visa I use is Netspend. I only get that limit exceeded reason when I try to deposit with that card. My Mastercard is my debit card with my bank. The only reason I get with it is the IDCheck failed.

It just doesn't make sense to me that these cards would be rejected for suspicious charges or because they thought I was trying to use them at an online casino, when I use both of these cards-almost daily-to deposit at other online casinos.

Chat did tell me to wait 24hrs (regardless of which reason I got when declined) before I tried to deposit again. That worked one time, but it hasn't worked since then. It's EXTREMELY frustrating!

omg what a nightmare and these were depositing players?  i just downloaded a couple weeks ago but never followed through getting free bonus as wasn't sure about this place.  now i am bored so will do so but i certainly won't depend on cashing out - if i do win - as i'm not even depositing.  lol.  gee hbruner - what a nightmare - but it was totally like a soap opera reading through - like a good book - i couldn't wait to get to the next page for a happy ending!  whew.