Terms and Conditions of bonuses and casino behavior

PLEASE READ THIS AND GIVE ME A SECOND OPINION ! AM I TRIPPIN FOR NO REASON,OR WOULD U BE CONCERNED AS WELL?                                                                                                       
Chat transcript


Username: yodeyode
E-mail:


Artur Tue, 02/03/15 09:07:19 am America/Los_Angeles

Hello Client. What brings you to Bitcasino?




Client 09:07:33 am

hey now
hi




Artur 09:07:41 am

Hey there




Client 09:07:59 am

can i have update on my VIP status please




Artur 09:08:14 am

Please inform your username




Client 09:08:21 am

yodeyode




Artur 09:08:30 am

Thank you, please bear with me




Client 09:08:37 am

k




Artur 09:08:54 am

Please be informed you are at 26260.52




Client 09:09:10 am

what level is that




Artur 09:09:28 am

I am sorry, you will need to contact your VIP hostess regarding the VIP levels




Client 09:09:38 am

ok
i hardly ever get together with her
ill try thank u




Artur 09:10:14 am

Please send an e-mail




Client 09:10:48 am

u want me to email her
andrea correct




Artur 09:11:29 am

Yes the hostess that is taking care of you




Client 09:12:05 am

ok i have another question
lets go to my cashier page
so u can see all my deposits and bonuses
are u with me




Artur 09:13:30 am

Sorry I cannot go to your cashier, please ask a question and I will answer it




Client 09:13:36 am

ok
whats the difference between
Manual Credit: VIP and Manual Credit: VIP 50% RO 1537.2




Artur 09:15:02 am

There is no difference in VIP reload bonuses




Client 09:15:37 am

well it states in your terms and conditions
that if a roll over is required
it will state that at the cashier
like this
Manual Credit: VIP 50% RO 1537.2




Artur 09:16:33 am

Yes RO = Rollover




Client 09:17:06 am

well at my cashier theres many of
these
Manual Credit: VIP




Artur 09:17:20 am

Yes it is a note




Client 09:17:26 am

wich means no rollover
am i correct




Artur 09:19:42 am

I can see all you bonuses have RO on them




Client 09:20:06 am

what do u mean




Artur 09:20:36 am

I checked and did not find any note with just VIP, can you inform me more details?




Client 09:21:25 am

on why every deposit ive made before and every deposit since VIP
every single bonus ive got all had roll overs




Artur 09:22:06 am

This is an internal note when bonus added, sorry I am not sure where are you going with this




Client 09:22:08 am

SINCE BECOMING VIP
I GET THE REGULAR BONUSES WITH THE SAME ROLL OVER
WHERE IM GOING IS
on your vip page it says
vip players r supposed to have lower RO and higher bonuses
ive yet to see that




Artur 09:23:36 am

Please be informed only VIPS receive 50% reload bonuses
RO is same for every bonus it is 35 times




Client 09:24:55 am

sombody needs to update the information page about your vip program because its not correct




Artur 09:25:25 am

I will forward your feedback to our VIP department




Client 09:25:32 am

so your answer is theres no difference between
Manual Credit: VIP and Manual Credit: VIP RB 50% RO=2274.3
forward my concern to the coin gaming commision
i need a second opinion




Artur 09:28:30 am

I am sorry I have checked your account and all bonuses you received where with a Rollover




Client 09:29:00 am

well its supposed to state that at cashier




Artur 09:29:02 am

When there is no RO its says NO RO




Client 09:29:38 am

WELL WHAT DOES MANUAL CREDIT VIP stand for
it doesnt have a NO RO or a RO




Artur 09:30:22 am

It is just a note added by the person who issued a bonus




Client 09:30:50 am

does that mean theres a roll over or no roll over




Artur 09:31:00 am

Only such note I can see in your account is this: Manual Credit: VIP 50 no RO
All other notes are with a RO




Client 09:31:24 am

no there not




Artur 09:31:41 am

Please specify to what transaction you are referring to




Client 09:31:53 am

Feb 2nd 2015, 07:47 33.3 mBTC Feb 2nd 2015, 05:11 Manual Credit: VIP 33.5 mBTC Feb 2nd 2015, 05:04 66.69 mBTC Jan 27th 2015, 05:20 Manual Credit: VIP 107 mBTC Jan 27th 2015, 05:13 44  214.61 mBTC Jan 24th 2015, 09:23 Manual Credit: VIP 38 mBTC Jan 24th 2015, 09:22 925bb876ee2a8931eabc6d11df806f3e78d079f89c40f42c23095ee58ba7ba7f 76.07 mBTC Jan 23rd 2015, 07:54 Manual Credit: VIP
theres just a few of many




Artur 09:32:46 am

This VIP means that you get a VIP bonus




Client 09:33:08 am

why doesnt it say RO or NO RO
like this
Manual Credit: VIP RB 41.965 mBTC RO 1468.775




Artur 09:34:02 am

It is for an internal use, I will forward your concern to our manager and we make sure an appropriate note will be added for you




Client 09:34:26 am

ill forward my concern as well



Duration: 29m 14s

                 

i need your opinions on this please

Might be a good idea to contact your VIP host and seek explanation there, at least thats what I would do first.

As for VIP benefits, I somehow feel you are always more likely to get a bigger bonus than lower wagering requirements, and to me its unlikely you will get both in the same time.

I was wondering if this issue was ever resolved and if it was, what was the outcome?

That is highly unusual.

I understand they have rules and whatnot to follow when it comes to dealing with clients, what they may or may not tell you regarding accounts...

Best as drtheolen said, contact your VIP host. You'll get more help and explanations from there what's happening, and what you can do about it.

          Hey Sharsangels1,  about the only time you get a bonus there and "don't" have a rollover is when it's a gift  from your VIP hostess or if you win on a lottery/raffle.  They usually state that also.    I've been there a while and know a deposit bonus  almost always automatically has a rollover requirement attached to it.    Like Drtheolen said,  you might want to contact your VIP  hostess  and double check.  I've never had any problems with them and they  could probably explain it in better detail.

I wanted to know why the VIP page said a VIP player got bigger bonuses with lower Roll Overseas ? When I had only received regular bonuses with same roll over as any other regular member .

              Like I said,  you really should contact the VIP rep/hostess about this.  It could be your points/status isn't high enough to qualify yet,  not sure. 

I have 2 hostess's when guidelines say 1 . I did contact my hostess's at one time I had 100,000 points