Universal Slots Casino Discussion

I signed up at Universal Slots Casino and never received the activation email. They sent me an email, but it was not the activation email. It was some lame welcome crewman ------- email. Was going to try Live Help or chat but of course there 24 hour support was offline.

Does anyone play here often?  I am in the USA and live chat says they are OK with that.  It has games I've never played before.  The bonus terms seem ok.  They accept bitcoin. no complaints at that place gamblers go to ask for questions. I checked the meister but nothing there about this place.  It almost seems a bit too good to be true.  Can anyone tell me how long they take to process a payout?

Please be extremely cautious here. Especially if your a player from US and use Bitcoin as primary payment method.below is an excerpt from the T&C. I was pretty irate especially after talking with support and asking if payouts will be made to US and SEVERAL other countries. After I pasted the excerpt. I got no response.shady

"It is players responsibility to adhere to national legislation in its country. If player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website."

Chat started on 26 Jun 2018, 01:54 PM (GMT+0)
(01:54:52) *** Will, joined the chat ***
(01:54:52) Will,: You do accept players from United States correct? And intend to fully pay any owed winnings to US players as long as all terms and conditions are met?
(01:55:06) *** Lieutenant Marilyn joined the chat ***
(01:55:25) Lieutenant Marilyn : Hola Wil, bienvenido
(01:55:25) Lieutenant Marilyn : Hello Wil, welcome
(01:55:27) Lieutenant Marilyn : Si
(01:55:27) Lieutenant Marilyn : Yes
(01:56:09) Will,: May I please upload an excerpt from your T&C for clarification purposes?
(01:57:28) Will,: "It is players responsibility to adhere to national legislation in its country. If player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website."
(01:57:33) Lieutenant Marilyn : Si por su puesto
(01:57:33) Lieutenant Marilyn : Yes of course
(01:59:36) Will,: Particularly the parts stating"player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance." And"United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website."
(02:00:35) Lieutenant Marilyn : Si realizamos el pago wil no se preocupe
(02:00:35) Lieutenant Marilyn : If we make the payment wil do not worry
(02:02:33) Will,: I can see your message has been translated, so just to be clear did you mean " we will make the payment" or " if we make the payment"
(02:03:17) Lieutenant Marilyn : Si eso quise decir wil
(02:03:18) Lieutenant Marilyn : If that was what I meant, wil
(02:15:34) Will,: Sorry, the ambiguity of response, possibly due to the language translation,but nevertheless I have to mention it brings a level of uncertainty. You see, Im a member of a fairly reputable casino review website,hence where I was able to find your establishment, and several members have already shown interest. I myself was about to deposit after I tried to redeem a free chip to try out the software but was told that the $10 verification deposit was not accepted in Bitcoin ( even though deposits and withdrawals are welcome). But I still wanted to give it a go since I love finding legitimate casinos that accept Bitcoin. Before I did make a deposit I wanted to skim through T&C Just to make sure to avoid any confusion down the road. Hence where I came across that interesting bit that I originally contacted you about. Members of the online gambling community usually tend to, above all else, hold casinos that don't ha ve any misleading or stalling tactics when it comes time to cash out. Which I'm sure you can understand.
(02:25:02) Will,: In that regard, I think it's best to contact admin/support at the site which I'm a member, and suggest that maybe they contact you or vise versa to clear things up. Representatives from casinos all over the world are also members of LCB, as a show of good faith, to answer any player concerns or inquiries, to guarantee player satisfaction and clarification of any potential indescretion.It definitely sets apart the legitimate casinos who value they're players/customers from the casinos taking advantage of people. Thanks for your time. If you'd like to email me, my details were included with registration, as well as the option to select the United States as a welcome country to fine establishment.
(02:26:10) *** Will, has rated the chat Bad ***
(02:26:21) *** Will, left the chat **

Hello Will90,

 I've also checked their Terms&Conditions and found the same rule as you did under "Restricted territories":

"It is players responsibility to adhere to national legislation in its country.  If player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance.  Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website."

Therefore, they are not obliged to refund any money, if you come from the above mentioned prohibited countries and I suggest not depositing any money at this casino no matter what their Chat Support says.

We can try to contact them, but please bear in mind that Universal Slots Casino is not listed on our site and they might not want to cooperate with us and reply to our emails.

Yup totally agree. Shady to say the least. I posted the transcript as a warning for. The community, I hope it helps.

This casino is operated by Mirage Ent.

Remember Wcasino that provides fake games? Sister casino of UniversalSlots. Steer clear of this one.

Thank you very much for posting this information they also told me on chat that players from my country are accepted but luckily i didnt deposit yet and thanks to you i will not.

i played here 4 times and 3x times i cashed out , and cashout within a day and they have manny nice bonusses so i cant complain about this casino and i didnt now it was part of wcasino .

Still I'd advised everybody to wait till this casino is investigated. Wcasino looked legit at first and where did it end up now?

I wouldn't deposit 

At the moment, as far as I can tell, they do not have fake games.

However, there has been link to Wcasino in one of our past reports (in terms of ownership, as Mojo Jojo mentioned), and some potential link to pirated Casino Delta, where Casino Delta claimed they have been part of Mirage Corporation N.V. (though we never managed to confirm such thing). Wcasino has 2 domains, 1 have been cleaned out of pirated games after our intervention, but to the best of my knowledge the other domain still has fake games. 

Also, they all hold the Curacao license, which is the worst one really. 

So, I would certainly avoid depositing here. There are so many better casinos to play in, powered by same softwares, that its pointless to take the risk.

Well i played there and yesterday was the first time i won. I try to cash out but have issues and ask support, support replies and is fine till i mention "cash out". Then either support stop talking completly or appear to have issues speaking english all of a sudden. So i have to find by myself how to fix my problem. I finally do and realize there was no real problem, it is just one of the many bugs/glitches on the site (if you want an idea of bugs on the site, try playing jurassic park slot). So i request my cash out with btc, oh there is a maximum of 500$ per day... amazing a chance i am not a high roller. I request, nothing. I come back next day, nothing. I ask the amazing support, oh well my bad it's the same support as previous day, it's gonna be fun. So i ask why i have not been paid yet, she says it takes up to 2 days. Great a casino with 500$ max cash out that on top of it take 2 days for every 500$, i am so never coming back here. Not mentioning that support asked me amazing stuff like "have you requested cash out yet?" or "what currency are you using"  when the first thing i said what that i requested a cash out in btc the previous day and it wasnt paid yet. It's like support don't even read what we say. It was the same the previous day, i am asking how to cash out after wager requirement is complete and support replies "no you don't collect star coins while wagering bonus money". I mean what next?

i will never play there again.when they accept players from-for example germany,the casino
would have to be obliged to publish this bonus terms in german.if they take the money they should speak the same language.not everybody understand the terms if they are not in the same language.and about the "support" i better leave no words.next time i will only play where they offer the terms in my language.fck nvrsl slts

They have another casino in this network. I won money there but after reading the comments above it is not so happy